Remedly

Cloud software for dermatology, plastic surgery & med spas

About Remedly

Remedly is a cloud-based practice management solution for dermatologists, medical spas, plastic surgeons, and their patients, which is designed to streamline medical practices and improve patient care. The integrated solution encompasses functionalities including electronic health records (EHR), practice management, revenue cycle management, an online patient portal, marketing, eCommerce, analytics and reports.

Remedly’s practice management tools include an integrated scheduler, task management, and real-time inventory management. The EHR system allows users to customize templates to record patient visit notes, and capture before and after photos of patients. Patient demographic information and medical histories can also be recorded and maintained. Lab tests can be ordered electronically, and controlled substance medications can be prescribed. Remedly’s revenue management tools allow users to manage quoting, invoicing, payments and refunds, insurance eligibility verification, claims processing, and electronic submissions. Claims statuses can be tracked in real time.

Remedly offers a patient portal, which provides patients with online access to important information, follow-ups, secure messaging, electronic forms, birthday specials, and more. SMS and email reminders ensure that patients are automatically notified of their upcoming appointments. Users can access a range of reports and analytics, including practice, patient activity, and claims reports, to track performance metrics and submitted claim statuses.

Remedly’s Revenue Cycle Management is designed to manage all payments, minimize errors, and provide an easy, convenient tool for patients and front desk staff to use.

Top functionality for medical billing:
• Bill creation
• Claim lifecycle
• Full claim audit.
• Auto Posting
• Real-time claims management
• Smart filters and labels
• Comprehensive superbills
• Merchant Services and POS Integration
• Full robust view of patient's financial history
• Contract fee schedule management
• Comprehensive reports
• Integration with the EHR


Key benefits of Remedly

• The patient portal provides HIPAA-compliant access to online messaging, forms, follow-ups, before and after photos, consultations, and more.

• Our cloud-based medical billing software is a revenue cycle management service designed to suit medical practices of all sizes and at any stage of development. The software records every patient interaction beginning with initial registration, and it takes care of each financial interaction and securely stores all data.

• With the revenue management module, users can monitor the financial performance of their practice along with quoting and invoicing, payments, refunds, processing of insurance claims, and more.

• Real-time updates in the practice management module keep users informed about their practice’s inventory status.

• Doctors and practitioners can instantly determine patients’ insurance benefits coverage and eligibility.

• Insurance claims can be submitted to payers electronically, and users can view claim status in real time.


Images

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Not sure about Remedly? Compare with a popular alternative

Remedly

4,6 (56)
VS.

Starting Price

US$89,00
month
US$5 000,00
one-time

Pricing Options

Free version
Free trial
Free version
Free trial

Features

120
18

Integrations

No integrations found
1

Ease of Use

4,4 (56)
4,2 (27)

Value for Money

4,5 (56)
4,2 (27)

Customer Service

4,6 (56)
4,7 (27)
Green rating bars show the winning product based on the average rating and number of reviews.

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Reviews

Overall rating

4,6 /5
(56)
Value for Money
4,5/5
Features
4,4/5
Ease of Use
4,4/5
Customer Support
4,6/5

Already have Remedly?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 56
Verified Reviewer
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Using Remedly for 2+ years

Reviewed on 2020/02/11

Remedly is a growing company and they've been able to take feedback constructively and implement...

Remedly is a growing company and they've been able to take feedback constructively and implement most, if not all, suggestions we've had over the years. Looking forward to seeing them still achieve more with this platform.

Pros

As far as comprehensive software goes for EHRs specific to medical aesthetics, Remedly stood out for us when we opted to go with them 2+ years ago. It has features including subscriptions that are quite useful. We've created internal hacks to help with efficiency and flow.

Cons

While not all of Remedly's features are used, it's a matter of preference. The inventory tracking is tremendous in theory, but executing has its practical limitations. Overall support, reliability, and ease of use has improved greatly. You've got to be savvy to use, but once you get into a rhythm you can make the software work and it will be an asset to keeping patient records clean, tidy, and well documented.

Alternatives Considered

DaySmart Spa and AestheticsPro

Reasons for Choosing Remedly

Practice Fusion had its limitations and it didn't organize records as cleanly as we needed.

Switched From

Practice Fusion

Reasons for Switching to Remedly

Features and functionality.
Nick
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The Change Electronic Healthcare Platforms Needed!

Reviewed on 2020/01/31

Our practice chose the Remedly cloud-based platform – no, we are not a mega practice or some paid...

Our practice chose the Remedly cloud-based platform – no, we are not a mega practice or some paid advertisement. We are regular medical professionals who want to see our clinic succeed and ensure our patient’s success. Part of a successful patient-provider relationship is ensuring that we document well, bill appropriately, and are able to complete daily operations without wasting our patient’s time. Remedly is more than just an EHR and PM platform it is a group of dedicated people who stand behind their technology. When we speak, they listen and continually strive to fulfill our needs and our patient’s needs from the moment of contact, through the revenue cycle, and every engagement thereafter.

Pros

Why choose Remedly? Great support from their staff members. One system to accomplish everything your practice needs. Customized for your needs yesterday, today, and well into the future!

Cons

They are still growing their marketing platform and relatively new; however, I believe every day they continue to improve in these areas. Once they have their weakness down they will be unbeatable I feel in this space with their tenacity and dedication to clinics like us.

Alternatives Considered

Tebra and Allscripts Professional EHR

Reasons for Switching to Remedly

When searching for the best technology to bring into a practice you find yourself immersed in a sea of options – yet, one wrong decision and your practice will find itself in choppy waters. Harder still, finding the technology designed with specialty practice operations in mind. As someone who has experienced and overseen the operational flow in general and specialty practice settings for over a decade and half, I have used numerous electronic health record (EHR) and practice management systems (PM), including some listed above. Listen closely, they are not all created equal and the best technology without support is useless! Remedly provides exactly what we need and is prepared to grow with us.
Leland
Overall rating
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Thank you Remedly !!!! Thank you, Thank you [sensitive content hidden].

Reviewed on 2024/03/31

Outstanding!! Customer Service is very resonsive and [sensitive content hidden] has been outstandin...

Outstanding!! Customer Service is very resonsive and [sensitive content hidden] has been outstanding. The tutorials tutorials 7/10 - not horrible, but could be a bit more organized and polished.

Pros

Customer service is outstanding. Help is a phone call away.

Cons

We are still working on the integration with our credit card machine. I do understand that Remedly can not interface with everyone.

Response from Remedly

Thank you so much for the superlative review and especially for offering to talk with interested parties! From the bottom of our hearts, we are so very grateful for your generous feedback and glowing praise of your Customer Success Manager! With your input, we will review our self-learning tutorials to tighten them up for more effective onboarding. We work hard to deliver top notch systems and services and reviews like yours really make our day - thank you from the bottom of our hearts!

Joni
Overall rating
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Poor customer support

Reviewed on 2021/01/05

N/A

N/A

Pros

I like that this software is internet based and can be accessed from anywhere. It's convenient to use from home or work.

Cons

This software requires a lot of work to set up. It is basically bare bones. I understand this and it actually makes it very individualized once it is actually set up.
Customer support is really bad. I had to call 4 times within several hours one day to get help. The system wasn't recognizing my email address to log in. I had clients and was unable to use the system for the majority of the day. The next time I asked for customer support, I didn't get a call back at all. I was told would get a call within 1 hour. No call. I had a question about how to change some information that was mistakenly documented on the wrong appointment.
This software is quite costly for what you get.

Response from Remedly

Hello, Joni! We are sorry to hear you were not satisfied working with our support team and we appreciate your input which helps us improve. We have since implemented our 24x5 support program so we can address your needs in a more timely manner.
We recognize the difficulty and stress caused by not being able to login to start your work day. As we discussed, it seems your email address, which doubles as your login username, had been changed for your account, which caused your login challenges. I am glad we were able to sort this out for you eventually.
It is true that our software is highly configurable, allowing each practice to customize it to meet their unique needs. Investing the time up front to get these configurations right however brings practices significantly increased efficiency, buying more time for staff to focus on patients.
Thank you for taking the time to provide us with your valuable feedback!

Stephanie
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Remedly - A partnership in progress

Reviewed on 2023/12/21

I am glad I chose Remedly. I spent an exhaustive amount of hours trying to find the right product...

I am glad I chose Remedly. I spent an exhaustive amount of hours trying to find the right product for our growing business. We have so many different systems for appointments, charting, etc. that bringing them easily into one space that allows staff to easily communicate amongst themselves and the patients, has been great.

Pros

I like that it's all encompassing. I have a Health Spa that has multiple modalities, providers, nurses and needs to be really comprehensive. At a high level it has checked all of the boxes.

Cons

Some of the cumbersome program settings that aren't tailored to our practices needs. Sometimes we have to piecemeal reports and organizational things (like treatments) to make things work. But overall, working with [sensitive content hidden] from Remedly, has been really great. [sensitive content hidden] is open to trying out different ways to make things work! I have a feeling we will continue to grow with Remedly and Remedly will grow with our business.

Response from Remedly

Thank you so much for providing such a glowing review on our platform and services!
We can't agree more that using our comprehensive, powerful platform can really streamline practice workflows. We're also thrilled to hear you find our platform flexible to address your unique needs and that our creative solutions are working for you! We super appreciate you taking time out of your busy day to share your thoughts so others can benefit from your experience. We look forward to growing with you and your business as well!

Showing 5 reviews of 56 Read all reviews

Remedly FAQs

Below are some frequently asked questions for Remedly.

Remedly offers the following pricing plans:

  • Starting from: US$89,00/month
  • Pricing model: Subscription
  • Free Trial: Available

Contact Remedly for detailed pricing information.

Remedly has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

Remedly supports the following languages:

English

Remedly supports the following devices:

We do not have any information about what integrations Remedly has

Remedly offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

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