OfficeAmp

OfficeAmp

Office operations & issue management software on Slack.

4.2/5 (11 reviews)

OfficeAmp Overview

OfficeAmp is an office operations and issue management software for Slack which provides office managers and administrators with a central location from which to collect, manage and resolve workplace issues, as well as generally manage all employee requests and questions and office tasks, all within Slack in real time. OfficeAmp allows users to manage office issues such as requesting pay stubs, booking flights, ordering snacks or lunch, and more without the need for emails, texts or calls.

OfficeAmp gives administrators and employees a single place to create, organize and manage office tasks and issues. Users simply write a free form sentence in order to alert administrators to an issue like slow WiFi or a broken HDMI cable. OfficeAmp categorizes and prioritizes issues so that the most important issues are handled first and by the most appropriate person. Admins have complete control and can assign an issue to another team member if they feel that person can manage the problem more effectively. Admins can ask the individual who submitted the issue for more information, as well as add notes and an estimated time of completion to keep the issue submitter up-to-date.

Summary reports give users a rundown of issues, and can be generated for individuals or for the entire company. OfficeAmp summary reports can be downloaded as Excel files. Once a task has been completed, users can resolve the issue. OfficeAmp then sends an automatic notification to the submitter to inform them their issue has been resolved. For admins, OfficeAmp ensures all requests are handled in one place, and that all issues are categorized and prioritized in order of importance. Admins can also define rules to route or assign issues to different team members. For employees, OfficeAmp allows them to create and log issues quickly and nudge admins for updates or further information.

Pricing

Starting from
US$30,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, Europe and 5 others, India, Japan, Latin America, Middle-East and Africa, United Kingdom

Supported Languages

English

OfficeAmp Reviews

Overall rating
4.2/5
91% positive reviews
3
Excellent
7
Very good
1
Average
0
Poor
0
Terrible
Piran O.

Saved me so much time!

Used Daily for 6-12 months
Reviewed on 2018/09/13
Review Source: Capterra

It has been fantastic. OfficeAmp has improved my work life immensely. Being the only person in charge of office infrastructure and IT operations in addition to my full time responsibilities, I received countless direct messages on slack each day requesting access to something, or the wi-fi was down, or to order new equipment.

I used to just drop everything and fix the issue immediately otherwise I would forget. As you can imagine that really messed with productivity as I had to context switch constantly. I would also often read a message, say I'll do it later and then forget about it because the notification was gone.

Once I got OfficeAmp, everything became so much easier. Everything is all in once place, I know exactly what the notification is for (since a direct message could be anything) and I can leave the tasks for the down time between my other responsibilities or when I need a break.

Heartily recommend OfficeAmp. It is fantastic.

Pros

Slack integrated
Easy to use
Simple for others to grasp when creating tickets

Cons

I actually don't have any cons with OfficeAmp right now.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Julieta L.

Useful office tool, easy and effective for everyone

Used Daily for 6-12 months
Reviewed on 2018/09/10
Review Source: Capterra

It was useful to collect in a single place all the requests. It's easy to use and has some good features like the settings panel, which I find pretty useful when I want to analyze the big picture and not the one single issue.

Pros

OfficeAmp is very easy to use as an admin and as a user. As it doesn't require to make a full ticket or fill any specific form, everyone uses it and I'm receiving everyday more tickets to solve.
It provides reports (CSV format) that are excellent for keeping track of numbers.
It updates the users on every change of status for each issue.
It has a great team behind it as every time I had some problem with it, I contacted the account responsable by email and got an answer really quickly.

Cons

What I least like about it is that every time I solved an issue, and I put Issues on the slack channel to select the right one and update the status, I have to look for it on the full list, even sometimes scroll to the top to get to it, instead of typing the key words and getting it quickly for example.
Also, it's required to give explanation when rejecting an issue, and I believe most of the times it is't necessary as the employee already knows the reason or simply because I already have the issue from some other user.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Annette P.

A Great Way to Track and Streamline Requests/Issues

Used Daily for 1-5 months
Reviewed on 2018/09/07
Review Source: Capterra

Pros

I love that it keeps track of requests/issues submitted by employees and provides instant feedback to them about the status of their request.

I really like the issue tracker board that shows the backlog, in progress and resolved issues.

Cons

It's not quite smart enough to recognize similar requests so I sometimes get the same request from multiple people. If it could do that and ask if they're the same and offer to merge them into one - I would give it 5 stars across the board.

While I appreciate the colorful nature of the Issue tracker board, it would make more sense to me for issues in the same category (e.g. Facility Issues) to all be the same color instead of random. Filtering solves that issue, so it's not a huge deal.

Rating breakdown

Ease of Use

Likelihood to recommend

9.0/10
Angelique H.

Great Slack app / office assistanr

Used Daily for 1+ year
Reviewed on 2018/09/07
Review Source: Capterra

Office Amp helped solve communication hurdles from staff who wanted to alert us whenever office supplies were low

Pros

The Ease of use was one of the best features

Cons

We were very pleased with this slack application

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Verified Reviewer

Works as advertised

Used Daily for 6-12 months
Reviewed on 2018/09/07
Review Source: Capterra

Pros

Easy to use, everyone gets it, simple & embedded support

Cons

Not enough configuration options, regular nagging reminders

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10

OfficeAmp Pricing

Starting from
US$30,00/month
Pricing options
Free Trial
Subscription
Value for money

$1/person/month + $29 fixed fee per month
For a team of 200+ people, contact OfficeAmp for pricing information.

OfficeAmp Features

  • Automatic Notifications
  • Reporting & Statistics

  • API
  • Activity Dashboard
  • Activity Tracking
  • Audit Trail
  • Auditing
  • Compliance Management
  • Custom Fields
  • Customizable Reporting
  • Data Import/Export
  • Document Storage
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Monitoring
  • Real Time Data
  • Real Time Reporting
  • Third Party Integration
  • Workflow Management

Additional information for OfficeAmp

Key features of OfficeAmp

  • Alerts/Escalation
  • Automated Routing
  • Collaboration
  • Data Management
  • FAQ
  • Interaction Tracking
  • Issue Auditing
  • Knowledge Base Management
  • Real-time Chat
  • Reporting/Analytics
  • Scheduling
  • Ticket/Issue Tracking

Benefits

  • OfficeAmp ensures administrators receive all workplace related issues in one place in Slack, helping admins avoid any unnecessary calls, texts or emails.

  • Issues are categorized and prioritized according to their level of importance, so that admins know which issues to tackle first.

  • OfficeAmp allows admins to define rules so that issues are routed directly to the right person. Admins have complete control and can re-assign issues if they think someone else on the team can handle the problem more effectively.

  • Generate summary reports for individuals or the entire company and gain a quick snapshot of all of the issues reported. Reports can be downloaded as Excel files.

  • OfficeAmp sends issue submitters a notification automatically once their problem has been marked as resolved.

  • OfficeAmp FAQs

    Below are some frequently asked questions for OfficeAmp.

    Q. What type of pricing plans does OfficeAmp offer?

    OfficeAmp offers the following pricing plans:

    Starting from: US$30,00/month

    Pricing model: Subscription

    Free Trial: Available

    $1/person/month + $29 fixed fee per month
    For a team of 200+ people, contact OfficeAmp for pricing information.

    Q. What are the main features of OfficeAmp?

    OfficeAmp offers the following features:

    • Alerts/Escalation
    • Automated Routing
    • Collaboration
    • Data Management
    • FAQ
    • Interaction Tracking
    • Issue Auditing
    • Knowledge Base Management
    • Real-time Chat
    • Reporting/Analytics
    • Scheduling
    • Ticket/Issue Tracking

    Q. Who are the typical users of OfficeAmp?

    OfficeAmp has the following typical customers:

    Mid Size Business, Small Business

    Q. What languages does OfficeAmp support?

    OfficeAmp supports the following languages:

    English

    Q. What type of pricing plans does OfficeAmp offer?

    OfficeAmp has the following pricing plans:

    Subscription

    Q. Does OfficeAmp support mobile devices?

    We do not have any information about what devices OfficeAmp supports

    Q. What other apps does OfficeAmp integrate with?

    OfficeAmp integrates with the following applications:

    Microsoft Teams, Slack

    Q. What level of support does OfficeAmp offer?

    OfficeAmp offers the following support options:

    FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials