OfficeAmp

Office operations & issue management software on Slack.

About OfficeAmp

OfficeAmp is an office operations and issue management software for Slack which provides office managers and administrators with a central location from which to collect, manage and resolve workplace issues, as well as generally manage all employee requests and questions and office tasks, all within Slack in real time. OfficeAmp allows users to manage office issues such as requesting pay stubs, booking flights, ordering snacks or lunch, and more without the need for emails, texts or calls.

OfficeAmp gives administrators and employees a single place to create, organize and manage office tasks and issues. Users simply write a free form sentence in order to alert administrators to an issue like slow WiFi or a broken HDMI cable. OfficeAmp categorizes and prioritizes issues so that the most important issues are handled first and by the most appropriate person. Admins have complete control and can assign an issue to another team member if they feel that person can manage the problem more effectively. Admins can ask the individual who submitted the issue for more information, as well as add notes and an estimated time of completion to keep the issue submitter up-to-date.

Summary reports give users a rundown of issues, and can be generated for individuals or for the entire company. OfficeAmp summary reports can be downloaded as Excel files. Once a task has been completed, users can resolve the issue. OfficeAmp then sends an automatic notification to the submitter to inform them their issue has been resolved. For admins, OfficeAmp ensures all requests are handled in one place, and that all issues are categorized and prioritized in order of importance. Admins can also define rules to route or assign issues to different team members. For employees, OfficeAmp allows them to create and log issues quickly and nudge admins for updates or further information.

Key benefits of OfficeAmp

  • OfficeAmp ensures administrators receive all workplace related issues in one place in Slack, helping admins avoid any unnecessary calls, texts or emails.

  • Issues are categorized and prioritized according to their level of importance, so that admins know which issues to tackle first.

  • OfficeAmp allows admins to define rules so that issues are routed directly to the right person. Admins have complete control and can re-assign issues if they think someone else on the team can handle the problem more effectively.

  • Generate summary reports for individuals or the entire company and gain a quick snapshot of all of the issues reported. Reports can be downloaded as Excel files.

  • OfficeAmp sends issue submitters a notification automatically once their problem has been marked as resolved.

  • Devices

    Business size

    S M L

    Markets

    Australia, Brazil, Canada, United Kingdom, India, Japan, United States

    Supported Languages

    English

    Images

    Employees can type a free form simple sentence to create an issue
    Check all office issues at a glance
    Admins can ssk for more information on the issue, add notes for the issue originator, set an ETA or take other actions while working on the issue via mobile
    OfficeAmp categorizes and prioritizes an issue, then sends it automatically to the right person to resolve it
    The admin can reassign an issue to anyone else on the team if they think that person can take care of the issue more effectively
    Get a quick snapshot of individual issues or run detailed reports for the entire company
    Once an admin marks an issue as resolved, OfficeAmp sends an automatic notification to inform the submitter in Slack
    View 8 more
    OfficeAmp video
    OfficeAmp screenshot: Employees can type a free form simple sentence to create an issue OfficeAmp screenshot: Check all office issues at a glance OfficeAmp screenshot: Admins can ssk for more information on the issue, add notes for the issue originator, set an ETA or take other actions while working on the issue via mobile OfficeAmp screenshot: OfficeAmp categorizes and prioritizes an issue, then sends it automatically to the right person to resolve it OfficeAmp screenshot: The admin can reassign an issue to anyone else on the team if they think that person can take care of the issue more effectively OfficeAmp screenshot: Get a quick snapshot of individual issues or run detailed reports for the entire company OfficeAmp screenshot: Once an admin marks an issue as resolved, OfficeAmp sends an automatic notification to inform the submitter in Slack

    Features

    Total features of OfficeAmp: 26

    • Alerts / Escalation
    • Alerts/Notifications
    • Assignment Management
    • Automated Routing
    • Availability Management
    • Categorisation/Grouping
    • Collaboration Tools
    • Collections Management
    • Content Management
    • Decision Support Software
    • Document Storage
    • Incident Management
    • Interaction Tracking
    • Issue Management
    • Knowledge Base Management
    • Prioritization
    • Problem Management
    • Project Management
    • Purchasing & Receiving
    • Real-Time Chat
    • Reporting & Statistics
    • Reporting/Analytics
    • Self Service Portal
    • Summary Reports
    • Task Management
    • Ticket Management

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    Reviews

    Overall rating

    4,2 /5
    (11)
    Value for Money
    4/5
    Features
    3,8/5
    Ease of Use
    4,2/5
    Customer Support
    4,7/5

    Already have OfficeAmp?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 11
    Piran O.
    Overall rating
    • Industry: Financial Services
    • Company size: 11-50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Saved me so much time!

    Reviewed on 2018/09/13

    It has been fantastic. OfficeAmp has improved my work life immensely. Being the only person in...

    It has been fantastic. OfficeAmp has improved my work life immensely. Being the only person in charge of office infrastructure and IT operations in addition to my full time responsibilities, I received countless direct messages on slack each day requesting access to something, or the wi-fi was down, or to order new equipment.

    I used to just drop everything and fix the issue immediately otherwise I would forget. As you can imagine that really messed with productivity as I had to context switch constantly. I would also often read a message, say I'll do it later and then forget about it because the notification was gone.

    Once I got OfficeAmp, everything became so much easier. Everything is all in once place, I know exactly what the notification is for (since a direct message could be anything) and I can leave the tasks for the down time between my other responsibilities or when I need a break.

    Heartily recommend OfficeAmp. It is fantastic.

    Pros

    Slack integrated
    Easy to use
    Simple for others to grasp when creating tickets

    Cons

    I actually don't have any cons with OfficeAmp right now.

    Annette P.
    Overall rating
    • Industry: E-Learning
    • Company size: 51-200 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 9.0 /10

    A Great Way to Track and Streamline Requests/Issues

    Reviewed on 2018/09/07

    Pros

    I love that it keeps track of requests/issues submitted by employees and provides instant feedback to them about the status of their request.

    I really like the issue tracker board that shows the backlog, in progress and resolved issues.

    Cons

    It's not quite smart enough to recognize similar requests so I sometimes get the same request from multiple people. If it could do that and ask if they're the same and offer to merge them into one - I would give it 5 stars across the board.

    While I appreciate the colorful nature of the Issue tracker board, it would make more sense to me for issues in the same category (e.g. Facility Issues) to all be the same color instead of random. Filtering solves that issue, so it's not a huge deal.

    Julieta L.
    Overall rating
    • Industry: Design
    • Company size: 51-200 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    Useful office tool, easy and effective for everyone

    Reviewed on 2018/09/10

    It was useful to collect in a single place all the requests. It's easy to use and has some good...

    It was useful to collect in a single place all the requests. It's easy to use and has some good features like the settings panel, which I find pretty useful when I want to analyze the big picture and not the one single issue.

    Pros

    OfficeAmp is very easy to use as an admin and as a user. As it doesn't require to make a full ticket or fill any specific form, everyone uses it and I'm receiving everyday more tickets to solve.
    It provides reports (CSV format) that are excellent for keeping track of numbers.
    It updates the users on every change of status for each issue.
    It has a great team behind it as every time I had some problem with it, I contacted the account responsable by email and got an answer really quickly.

    Cons

    What I least like about it is that every time I solved an issue, and I put Issues on the slack channel to select the right one and update the status, I have to look for it on the full list, even sometimes scroll to the top to get to it, instead of typing the key words and getting it quickly for example.
    Also, it's required to give explanation when rejecting an issue, and I believe most of the times it is't necessary as the employee already knows the reason or simply because I already have the issue from some other user.

    Angelique H.
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 51-200 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Great Slack app / office assistanr

    Reviewed on 2018/09/07

    Office Amp helped solve communication hurdles from staff who wanted to alert us whenever office...

    Office Amp helped solve communication hurdles from staff who wanted to alert us whenever office supplies were low

    Pros

    The Ease of use was one of the best features

    Cons

    We were very pleased with this slack application

    Verified Reviewer
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 11-50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Works as advertised

    Reviewed on 2018/09/07

    Pros

    Easy to use, everyone gets it, simple & embedded support

    Cons

    Not enough configuration options, regular nagging reminders

    Showing 5 reviews of 11 Read all reviews

    OfficeAmp FAQs

    Below are some frequently asked questions for OfficeAmp.

    OfficeAmp offers the following pricing plans:

    • Starting from: US$30,00/month
    • Pricing model: Subscription
    • Free Trial: Available

    $1/person/month + $29 fixed fee per month For a team of 200+ people, contact OfficeAmp for pricing information.

    We do not have any information about OfficeAmp features

    OfficeAmp has the following typical customers:

    2-10, 11-50, 51-200, 201-500, 501-1 000

    OfficeAmp supports the following languages:

    English

    OfficeAmp supports the following devices:

    OfficeAmp integrates with the following applications:

    Microsoft Teams, Slack

    OfficeAmp offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

    See all software categories found for OfficeAmp.