Macaw
About Macaw
Macaw AMS is for selling Insurance. Brokers, MGAs, MGUs, Program Managers and Lloyds Coverholders can use Macaw AMS to automate their operating model.
Macaw AMS is built with a customer-centric model. It supports CRM, Sales, Underwriting, Rating, Policy Servicing, Claims Intimation and Billing. Self-service portals are available for Customers, Producers and Service Providers.
Macaw AMS comes with in-built Document Management and Task Management facilities. It has several ready adaptors to provide integrated & in-flow facilities for eSignature, Payment, OFAC check, Mass Emailing and Computer Telephony, using 3rd Party Services.
Macaw AMS is hosted in cloud and tested for cyber security. Technology-wise, the screens are responsive and can be used from web / mobile / tablet. The database is relational and the core components are written in Java. At the peak, Macaw AMS can process 500-1000 Policies within one day.
Macaw AMS is expected to cut down cost per policy by 30%.
Key benefits of Macaw
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- Industry: Insurance
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Entire suite for my MGA
Reviewed on 2019/01/17
The cost benefit analysis proved to be true and the platform allowed the business to go 100%...
The cost benefit analysis proved to be true and the platform allowed the business to go 100% virtual. This is impressive for a 20 year old MGA who has to deal with online sales, executive sales, producer sales, underwriting, customer classification, policy administration and claims.
Pros
Cloud based solution with customizations for my needs from vendor allowed us to downsize our IT staff and keep on top of cyber trends at a much better ROI.
Cons
Learning the better way to do business. Our old ways were antiquated, but comfortable.
- Industry: Insurance
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 4.0 /10
Account Specialist
Reviewed on 2019/09/18
It took a long time to get it to where it needed to be, but now it is pretty efficient.
I do wish...
It took a long time to get it to where it needed to be, but now it is pretty efficient.
I do wish that changes or updates did not take a long as they do, but understand that it is a process.
Pros
I like that it has finally come together and is becoming more user friendly for me and my team.
Cons
Though I now find it user friendly, I do not believe that it is user friendly to the average person. We get a lot of calls generated from clients who are unable to sort it out.
- Industry: Insurance
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Feedback
Reviewed on 2019/09/16
Overall experience is our company launched this system 2 years ago, and there has been a lot of...
Overall experience is our company launched this system 2 years ago, and there has been a lot of progress. But it seems like a never ending road and we employees have to wait months for certain changes to take place. I don't know if that is program costs, meaning too expensive for our company? Above my pay grade. But the system is also up and down. The speed is not always there, and I have high speed internet with full access. I will say, it has gotten better as a user. But our clients still struggle with using it.
Pros
I do like that we can customize the features we want that cater to our business, since it's so niche.
It has come a long way since we first started using the system.
Our users seem to be getting used to and able to navigate easier.
Cons
Not sure if this is an internal problem, but it takes forever for system changes to be made when we have requests.
There are still too many clicks/steps to accomplish certain simple tasks.
Random issues seem to occur all of the time - payment info disappears, PT ledgers don't work, etc. When one issue is being resolved and fixed, another one occurs it seems.
I don't like that I can't work in the early hours of the morning. The system is very slow and doesn't work efficiently until after 7AM. I work as early as 4AM some mornings and need it to be running smoothly.
- Industry: Insurance
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Good Option for Software Programming
Reviewed on 2022/11/11
As far as programming for your business goes, I've worked with 4 different programming options &...
As far as programming for your business goes, I've worked with 4 different programming options & this is probably the best of them - it seems that all companies will over-sell to a degree. Macaw gets closer to hitting the mark and delivering what they say, it just might be a bit delayed. The team is great to work with, though & are highly accepting of criticism, working diligently to address concerns immediately.
Pros
Macaw has a base program that you can customize & add features to specific to your company/industry.
Cons
There are some formatting issues I struggle with that to me seem no-brainers (like formatting monies as currency), that are missing. Special features & updates tend to take longer than anticipated.
- Industry: Insurance
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Macaw Review
Reviewed on 2022/11/09
Overall Macaw is great for being a single application where multiple lines and variations can be...
Overall Macaw is great for being a single application where multiple lines and variations can be completed. The NEST team is always responsive to needs and changes required. Macaw has allowed our company greater flexibility and productivity moving the tools needed into the cloud.
Pros
The whole policy process can be completed in one place. From contact/customer management to rating and policy issuance everything can be done in one application
Cons
Customers can sometimes get stuck or have a bad experience due to mismatch is browser library or data loading issue. While understandable from a programming perspective with updates ect from a customer service perspective it is a hassle to get users to clear their cache.
Macaw FAQs
Below are some frequently asked questions for Macaw.Q. What type of pricing plans does Macaw offer?
Macaw offers the following pricing plans:
- Pricing model: Subscription
- Free Trial: Not Available
Contact Nest Innovative Solutions for detailed pricing information.
Q. Who are the typical users of Macaw?
Macaw has the following typical customers:
11–50, 51–200, 201–500
Q. What languages does Macaw support?
Macaw supports the following languages:
English
Q. Does Macaw support mobile devices?
Macaw supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Macaw integrate with?
Macaw integrates with the following applications:
Act-On, Docmosis, Docusign, Google Analytics 360, Mailgun, Microsoft 365, PayPal
Q. What level of support does Macaw offer?
Macaw offers the following support options:
Email/Help Desk, Phone Support, 24/7 (Live rep)
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