About HotelFriend

HotelFriend is an all-in-one operations management solution for hotels and vacation properties, with tools for managing bookings, accounting, housekeeping, departments, services, promotions, and more, including communication features and a mobile app for interacting with guests. The cloud-based HotelFriend solution covers the organization of work, direct room and service sales, and simplifies the processes of serving guests, with the aim of making their stay at the hotel more comfortable. It gives businesses the ability to manage their sales online from any device worldwide, analyze guest behavior, and provide promotions and deals based on client needs.

HotelFriend combines a variety of modules in order to provide a full hotel management solution; a property management system, hospitality management, housekeeping, frontdesk, departments manager, deal manager, real-time messaging platform, and mobile concierge. Reservations can be managed using the front desk module, which offers features including a calendar view, availability indicator, check-in and check-out management, and more. HotelFriend also facilitates billing and invoicing online, and allows employees to apply promotions and discounts to bookings, as well as the ability to add additional services and charges to bookings upon arrival or departure.

Businesses can also use HotelFriend to manage their in-house operations such as housekeeping and concierge services. The housekeeping module facilitates the control and overseeing of operations in real time, with status updates for every room, task assignment, prioritizing, and daily reports on housekeeping duties. Clients can use the HotelFriend mobile app for iOS and Android, as well as instant messaging to order services including food and drinks, wellness activities, excursions, and more, all from the comfort of their room.

Key benefits of HotelFriend

  • Assist in-house sales through features such as a built-in booking portal, mobile concierge for guests, a deal composer for promotions and packs, and more.

  • Manage business marketing within HotelFriend with tools for creating marketing campaigns, sending out email newsletters and targeted ads, building loyalty programs, and managing SEO.

  • Enhance communication with guests through the real-time messaging tool which allows clients to make requests for room service, provide feedback, and make enquiries.

  • Manage reservations all from one place with HotelFriend’s reservations module. Employees can view all upcoming check-ins and check-outs, view availability for rooms, and filter the calendar view by room number, room type, and more.

  • Configure, manage, and automate different hotel departments and services using the department management module. Setup department managers, manage permissions, and allow those assigned to each department to view orders and requests that relate to their role.

  • Devices

    Business size

    S M L

    Markets

    United States, Canada, United Kingdom, Germany

    Supported Languages

    English, German

    Images

    Use the front desk system to manage reservations, view upcoming guests, and check room availability
    View all guest or staff orders and filter them by department for completion
    Create and send invoices within the HotelFriend system
    Manage room rates and add promotions, edit rates, or create deals for guests
    Create custom deals for guests with multiple services and activities
    View 6 more
    HotelFriend video
    HotelFriend screenshot: Use the front desk system to manage reservations, view upcoming guests, and check room availability HotelFriend screenshot: View all guest or staff orders and filter them by department for completion HotelFriend screenshot: Create and send invoices within the HotelFriend system HotelFriend screenshot: Manage room rates and add promotions, edit rates, or create deals for guests HotelFriend screenshot: Create custom deals for guests with multiple services and activities

    Features

    Total features of HotelFriend: 36

    • API
    • Accounting Management
    • Automatic Notifications
    • Availability Indicator
    • Availability Management
    • Billing & Invoicing
    • Booking Management
    • Calendar Management
    • Campaign Management
    • Channel Management
    • Chat
    • Configuration Management
    • Customer Experience Management
    • Discount Management
    • Electronic Payments
    • Employee Portal
    • Filtered Views
    • Instant Messaging
    • Invoice Management
    • Loyalty Program
    • Maintenance Scheduling
    • Multi-Channel Marketing
    • Multi-Location
    • Online Booking Integration
    • Order Confirmation
    • Order Processing
    • Performance Reports
    • Price Management
    • Prioritizing
    • Promotions Management
    • Room Booking
    • SEO Management
    • Search Functionality
    • Status Tracking
    • Task Scheduling
    • Visual Analytics

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    Reviews

    Overall rating

    4 /5
    (5)
    Value for Money
    3,8/5
    Features
    3,8/5
    Ease of Use
    4/5
    Customer Support
    4,8/5

    Already have HotelFriend?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 5
    Florian H.
    Overall rating
    • Industry: Hospitality
    • Company size: 2-10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 9.0 /10

    Good cloud based PMS

    Reviewed on 2019/10/29

    We had lots of positive feedback from our guests, since they are now able to check-in through the...

    We had lots of positive feedback from our guests, since they are now able to check-in through the app and contact us without calling front desk. Another great point is the feature to rent our bikes through the app and offer bookings for our spa area.

    Pros

    We liked that all data is cloud-based and can be accessed through a web browser from any device. The software is easy to use and there are a lot of instructions on how to use the program. The customer support representative also helped us out with a misunderstanding of a system. There is also an App, through which guests can contact us.

    Cons

    The program should also be accessible while having no internet connection. Maybe this feature can be added in future versions.

    Response from HotelFriend

    Dear Florian, thank you for the feedback. We appreciate it.

    Richard V.
    Overall rating
    • Industry: Leisure, Travel & Tourism
    • Company size: 51-200 Employees
    • Used Daily for Free Trial
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Great software with many possibilities

    Reviewed on 2019/05/03

    I'm very satisfied. The cooperation is very good.

    I'm very satisfied. The cooperation is very good.

    Pros

    - all data is in the cloud, the software runs in the web browser
    - the software is very easy to use, very intuitive, even fun
    - there are many hints in the software for the operation, you can´t do anything wrong
    - a series of tutorials to help you understand and great customer support
    - there is a separate app and an own channel manager, which are included in the purchased package
    - simple training of the staff (we looked at it together and since then there were no questions from the staff)

    Cons

    We have not found anything yet. It is very convincing.

    Response from HotelFriend

    Thank you for the review, we appreciate it. Our support team continues to import your data into the system and will contact you soon.

    Navid Y.
    Overall rating
    • Industry: Hospitality
    • Company size: 11-50 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    Weird Pricing, Suffering from bugs

    Reviewed on 2020/01/05

    We believe that HotelFriend could be a good option, if they make some major changes. The system is...

    We believe that HotelFriend could be a good option, if they make some major changes. The system is really slow and suffers from many bugs. The app is not of any use, just for their own marketing purposes and believe me, you still need to pay for it, which is hilarious. The channel manager integration is so slow, sometimes it takes up to hours to sync the reservations and sometimes it even does not. Would not recommend at all, there are much better options which much cheaper pricing, or pay a bit more and enjoy the lead systems.

    Pros

    We moved from Beds24 to HotelFriend, we are using this software for few months, even-though there has been many issues with the PMS, Channel Manager and Booking Engine, support will help you out, although sometimes we got disappointed.

    - Well Designed UI
    - Great Customer Support

    Cons

    There are just so many issues with the software, the technical team responds so late and won't solve these issues. I will mark the main cons as under:

    - Poor functionality | There are just many other solutions with much cheaper price which will give you much more useful functions, HotelFriend, I am sorry.

    - Integrations | even the most basic PMS, will have some integrations with Zapier or mailchimp, but this one, no no no. They hate it.

    - Poor integration with channel manager | They made us think that they have their own channel manager, but again, nope. They ask you to pay more to integrate the PMS with 3rd party softwares. If you want overbooking, or if you did not find the reservation from your OTAs, you asked for it, just so many issues.

    - App | Nobody gonna use it. We tried to start our online check-in through the app that they provide, but seems it is not working in anyway, we asked support about the issue, and they told us they gonna release an update soon, which never happened.

    - FrontDesk | This is just a pain, it is beautiful, not functional, not at all. You can barely make any changes if you made a mistake, even as a Hotel Admin, sometimes we needed to ask the support to remove a reservation or make some changes, which is super annoying.

    - Accounting | They have no accounting system, not even a basic one as they promote, you can just download the guests invoices, which all of the most basic solutions do it for free and do not promote it like that.

    Response from HotelFriend

    Dear Navid,

    We appreciate every client and are grateful for your feedback, regardless of whether they are positive or negative.

    We're sorry your experience didn't match your expectations. Yet, it was an uncommon instance.

    Over the past few months, we made every effort to improve the service: we have extended the trial period for 2 properties; you were provided with a discount price, even though the promo offer has ended; multi-property and Mobile Concierge has been provided for free; we implemented most of your requests which are now live, as well as helped you solve daily issues...

    Unfortunately, this was not enough to keep you among our satisfied customers.

    Thanks for your opinion.

    Kind regards,
    HotelFriend team

    Hüttermann R.
    Overall rating
    • Industry: Recreational Facilities & Services
    • Company size: 2-10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    An practical and manageable Pms Tool

    Reviewed on 2019/10/02

    I met the owner of the program at the ITB (tourism fair in Berlin, March 2019). I take a look for a...

    I met the owner of the program at the ITB (tourism fair in Berlin, March 2019). I take a look for a new hotel software for my little Hotel.
    My old pms is not usable for my issue.I hat to use so many different programs that had to be operated side by side, that i did not look through. At least they are looking for a simple, intuitive solution to manage my Hotel. We have Bad an short demo with the rep, at which the program was presented. After that there was a test phase (14 days) in which the program could be tested.

    Pros

    I see the payments of the guests,the management of daily tasks
    I realise which guests have booked breakfast.
    Analyzes for the finances of the hotel are live online and as lists to print

    Cons

    I like the service an d that i could Print the analyze

    Response from HotelFriend

    Dear Rose, thank you for the feedback.

    Carina K.
    Overall rating
    • Industry: Banking
    • Company size: 501-1 000 Employees
    • Used Weekly for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    Perfect Business Software

    Reviewed on 2019/10/11

    Pros

    The learning platform is very suitable for companies that want to train their employees. The platform is simple and there is a wide variety of training courses that can be easily conducted online.

    Cons

    As an active user of the software, I have no negative points about the learning platform.

    Response from HotelFriend

    Dear Carina, thank you for the feedback. We appreciate it.

    Showing 5 reviews of 5 Read all reviews

    HotelFriend FAQs

    Below are some frequently asked questions for HotelFriend.

    HotelFriend offers the following pricing plans:

    • Pricing model: Subscription
    • Free Trial: Available

    Contact HotelFriend for pricing information.

    HotelFriend offers the following features:

    • Built-in Accounting
    • Catering
    • Conference / Meeting Management
    • Extended Stay
    • Front Desk Management
    • GDS/OTA Integration
    • Guest Experience Management
    • Housekeeping Management
    • Multi-Property
    • Online Booking
    • Point of Sale (POS)
    • Rate Management
    • Reporting/Analytics
    • Single Property
    • Spa/Activity Management
    • Vacation Rental

    HotelFriend has the following typical customers:

    Small Business, Large Enterprises, Mid Size Business

    HotelFriend supports the following languages:

    English, German

    HotelFriend supports the following devices:

    Android, iPhone, iPad

    We do not have any information about what integrations HotelFriend has

    HotelFriend offers the following support options:

    Phone Support, Online Support

    Related categories

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