Campspot
About Campspot
Campspot is the best reservation management solution for a wide variety of hospitality and recreational businesses in the U.S. and Canada; including RV parks, family campgrounds, glamping resorts, multi-property groups, festivals, county and municipal parks, fairgrounds, and marinas.
Key revenue-driving and time-saving features include dynamic pricing, housekeeping, contactless check-in with e-signature, POS management, recurring guest billing, a flexible business rules engine, reservation grid optimization, automated reporting, a site lock fee option, an interactive custom map, and more.
Campspot is cloud-based, meaning that all users can access the platform in real-time from any Internet connected device. The grid optimization algorithm enables park and campground managers to eliminate reservation gaps to maximize their return from each site. When there doesn’t appear to be availability, Campspot creates it with its proprietary and programmatic optimization algorithm. Users can set up a custom lock fee for increased guest satisfaction, and collect extra revenue by offering a guarantee.
Campspot also allows users to sell additional add-ons, such as golf cart rentals, to guests during the check-out process. The modern and intuitive reservation engine encourages these add-on purchases, while intuitive workflows and business rules help reduce necessary training and costly mistakes. Guests love the Campspot booking experience.
Key benefits of Campspot
- Robust and flexible business rules engine.
- New, smart features released regularly at no cost.
- Unmatched customer support included.
- Analytics tools
- Built-in cash and accrual accounting solutions.
- Modern, user-friendly booking interface for customers and staff.
- OTA Integrations
- Campspot certification program
- Mailchimp Integration
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Reviews
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- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Our experience with Campspot
Reviewed on 2018/08/14
Even though it's a new software, they keep adding features and are farther along than any company...
Even though it's a new software, they keep adding features and are farther along than any company we've worked with in the past. It just keeps getting better with time.
Pros
- The lock-in fees and optimization help us increase revenue and fill our grid
- Our guests can easily add golf carts and other extras to their stay during the reservations process
- It's easy to add and edit campground rules, rates, photos, packages, and events
- Staff picks it up quickly
Cons
- It's a new software, which means it has its challenges and many features are still to come
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Campspot is made for the new normal
Reviewed on 2020/08/12
My experience with Campspot has been wonderful. The software is easy to use, very intuitive, and...
My experience with Campspot has been wonderful. The software is easy to use, very intuitive, and efficient when taking reservations over the phone. And I can't say enough about the exceptional customer service. Every request I have sent has had a quick response and resolution. The customer sat employees really make you feel comfortable asking any questions you might have regarding the use of the software.
Pros
The best parts about Campspot, to me, are the online check-in function, and the pencil-in-hold feature. Both are great for parks who have closed their offices due to safety concerns during the pandemic. Everything can be handled via email and it has streamlined my reservations and check-ins. I plan on using these features even after opening up my office again.
Cons
There is no way to offer a daily discount on the consumer site, so I ask my customers to leave a note during checkout with their discount affiliation. Most guests do not read most of the instructions I provide so I get a lot of calls asking how to get their discount applied. I would like to see a feature that allows guests to select their own discounts during online booking.
Alternatives Considered
BonfireReasons for Choosing Campspot
I honestly started looking at Campspot because of the beautiful design. I was a designer in a previous life and I am drawn to software that looks professional, clean, and modern. But after my initial contact with my account manager, I realized this was actually going to save me a lot of money and time as well as looking good.Switched From
CheckfrontReasons for Switching to Campspot
Design, price- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Bait & Switch
Reviewed on 2023/03/23
We're a small campground in Montana that is open four months of the year. We provide affordable...
We're a small campground in Montana that is open four months of the year. We provide affordable camping primarily for riders of the Great Divide Mountain Bike Route. Campspot went to great lengths to get us to sign on 18 months ago. We did so and spent a great deal of our time onboarding. After one season with them they announced we'd have to pay $100 a month in addition to the service fees we agreed to originally. For Campspot to take our time and energy knowing they would be charging this fee to a small campground less than a year later was unethical. We're now looking at the upcoming season with no idea what we're going to do for handling our bookings being charged the same amount as a massive RV Park thats open 12 months of the year. We'd be better off if they'd have left us alone.
Pros
It worked great as sold to us. Trouble is that didn't last.
Cons
They wasted our time onboarding us only to raise their prices beyond what we can afford. They lied to us by telling us they wanted to work with small camps.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Campspot makes booking sites easy!
Reviewed on 2020/07/17
Overall, campspot is great. My staff was reluctant at first but now they are loving the new...
Overall, campspot is great. My staff was reluctant at first but now they are loving the new software!
Pros
I love the ease of booking a reservation on the backend as well as the online platform. Our guests are excited to be able to book anytime! The grid optimization is a key feature that has eliminated the manual “Tetris” playing we used to do with our grid. The lock site fee to most campers is a no brainer and the extra revenue from that has been excellent! We are very happy with campspot and the support from them has been amazing.
Cons
The billing features For long term campers could use a little work. Most monthly campers Are billed from the day they arrive until that day in the next month. The billing side doesn’t quite like that, and it causes lots of confusion from customers why we have to always edit their bill.
I also wish you could choose which invoice to attach a meter reading to. I am finding them being doubled on reservations because they are attaching to the wrong monthly invoice.
Reasons for Choosing Campspot
Because parcs wasn’t giving us what we needed any more andReasons for Switching to Campspot
Ease of use. Cost was less expensive !- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
AWESOME Reservation Software
Reviewed on 2020/02/24
Pros
We love that the product was designed by people that really understand campground reservations.
We love the support. They are always there when you need them.
We love that they offer all types of reports that will be needed for your business.
We love that they ask for our opinion and ideas. Several of which they have implemented in updates they do frequently.
We love the easy in which our customer can make a reservation any time, 24/7/365.
Love Campspot and highly recommend it to every campground owner.
Cons
Hmmmmmm, can't come up with any. We love Campspot.
Alternatives Considered
ResNexusReasons for Choosing Campspot
The overall appeal of the consumer side of the software. When your customer clicks the link to make the reservation, they know they know they are in the right spot. The consumer side really highlights your campground. The ease in which they can make a reservation. Your customer is confident that they are reserving at your campground.Reasons for Switching to Campspot
The overall appeal of the consumer side of Campspot is leaps and bounds ahead of any competitor. The customer service is by far the best around.Campspot FAQs
Below are some frequently asked questions for Campspot.Q. What type of pricing plans does Campspot offer?
Campspot offers the following pricing plans:
- Free Trial: Not Available
Campspot Software costs $2 per online reservation made to use. This fee is generally passed on to campers.
Q. Who are the typical users of Campspot?
Campspot has the following typical customers:
11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Campspot support?
Campspot supports the following languages:
English
Q. Does Campspot support mobile devices?
Campspot supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Campspot integrate with?
Campspot integrates with the following applications:
BnBerry, HubSpot CMS Hub, HubSpot Marketing Hub, Mailchimp, RoverPass, Slice, Unifocus, Vrbo
Q. What level of support does Campspot offer?
Campspot offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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