About Samespace

Samespace is a communication solution for customer-facing teams like sales, support and contact centers. Businesses can seamlessly engage with customers using voice or chat, monitor conversations as they happen, and manage teams at scale. Users can reach more prospects with less work, as well as build and manage their team with ease. Intelligent routing helps match the right support, quickly resolve customer issues, and build better brand loyalty.

Samespace helps sales and helpdesk teams to answer customer calls and chats, as well as generate sales leads and do follow-ups. Teams can use the efficient web dialler for outbound and inbound calls, and get in-depth analytics and real-time monitoring for every conversation. Managers can get visual insights into how their teams are doing at any given moment, what they did the entire month, how customers are feeling, what actions are needed, and more. Samespace's intelligent routing features help increase productivity and customer request satisfaction by finding the right person to provide fastest resolutions to a customer problem, as well as the right product expert to quickly close the deal.

As soon as someone shows interest in the business' products and services on their website, Samespace smartly finds an expert and initiates a call, instantly converting leads into sales and increasing conversions. The webcall feature gives visitors a choice to call by simply clicking a button from their website, providing them with more personalized and impactful chat. Samespace’s simple and super intuitive platform enables businesses to add new users to the system, create teams and setup call and chat routing in just a few seconds.

Pricing starting from:

US$25,00/month

  • Free Trial
  • Subscription

Key benefits of Samespace

• Reach more prospects with less work, build and manage your team with ease, and monitor sales calls as they happen with Samespace.

• Samespace offers a design-centric approach for reduced agent onboarding time and attrition rates.

• Use the efficient web dialler for outbound and inbound calls, and get in-depth analytics and real-time monitoring for every conversation.

• Match the right support, quickly resolve customer issues, build better brand loyalty through Samespace's intelligent routing to increase productivity.

• Give visitors a choice to call you by just clicking a button from your website.

Devices

Business size

S M L

Markets

United States, Australia, India

Supported Languages

English

Pricing starting from:

US$25,00/month

  • Free Trial
  • Subscription

Images

Get insights on teams and view statistics on inbound and outbound calls and chats
Add new users, teams and setup call and chat routing
Samespace always finds the right person for faster resolution to a customer problem using intelligent routing
Generate sales leads and do follow-ups
Work with multiple concurrent chats
Easily schedule callbacks
Call dock for agents
View 8 more
Samespace screenshot: Get insights on teams and view statistics on inbound and outbound calls and chats Samespace screenshot: Add new users, teams and setup call and chat routing Samespace screenshot: Samespace always finds the right person for faster resolution to a customer problem using intelligent routing Samespace screenshot: Generate sales leads and do follow-ups Samespace screenshot: Work with multiple concurrent chats Samespace screenshot: Easily schedule callbacks Samespace screenshot: Call dock for agents

Features

Total features of Samespace: 20

  • Auto-Dialer
  • Automatic Call Distribution
  • Call Center Management
  • Call List Management
  • Call Reporting
  • Call Tracking
  • Callback Scheduling
  • Chat
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Data Visualization
  • Mobile Integration
  • Monitoring
  • Multiple User Accounts
  • Queue Manager
  • Real Time Monitoring
  • Summary Reports
  • User Management
  • Visual Analytics

Alternatives

Zendesk

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Zoho Desk

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LiveAgent

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#3 Alternative to Samespace
LiveAgent is a web-based help desk solution which enables the management of support tickets from multiple channels,...

ChaseData

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#4 Alternative to Samespace
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Samespace FAQs

Below are some frequently asked questions for Samespace.

Samespace offers the following pricing plans:

  • Starting from: US$25,00/month
  • Pricing model: Subscription
  • Free Trial: Available

Contact Samespace for detailed pricing information.

Samespace offers the following features:

  • Blended Call Center
  • Built-in Telephony
  • CTI
  • Call Logging
  • Inbound Call Center
  • Interactive Voice Response
  • Manual Dialer
  • Outbound Call Center
  • Progressive Dialer
  • Quality Management
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics
  • Workforce Management

Samespace has the following typical customers:

Small Business, Mid Size Business

Samespace supports the following languages:

English

We do not have any information about what devices Samespace supports

We do not have any information about what integrations Samespace has

Samespace offers the following support options:

Phone Support, Online Support

Related categories

See all software categories found for Samespace.