About SmartEngage

SmartEngage is a cross-channel autoresponder tool for marketing automation that helps organizations to increase their average percentage of opens by sending their message at the right time, and through the right platform. The solution automatically links a potential customer’s email with their Facebook Messenger and push notifications, allowing brands to get their message in front of more potential customers.

With SmartEngage, users can create powerful rules and sequences that follow specific triggers and actions across email, Facebook Messenger chat bots, and web push notifications. Users can decide what type of messages are sent, and to which customers, by setting up intelligent "If" triggers, conditional blocks or behavior based triggers, and combine “And” / “Or” conditionals to have complete control of whether messages will arrive via email, Facebook Messenger, or a push notification. Conversion tracking tools allow users to track every purchase made by subscribers to instantly know the lifetime value (LTV) of that person. SmartEngage also provides opt-in forms and mobile mailer technology to help organizations grow their list of subscribers, as well as Facebook Lead Ads, Facebook comment automatic replies, and automatic social intelligence to automatically build a list of customers that interact with their business page.

Users can track each visitor's subscriber journey to understand their habits, and get full insight into the messages that are being opened, clicked, pages visited, and more. SmartEngage also enables smart newsletter broadcasts that allow brands to send their message on the platform they want their subscriber to see it, and automatically resend an email that doesn't get opened after a certain amount of time has passed with an alternate subject line. Users can also choose to send it using an alternate platform to increase the chances that the message will be seen. Additional SmartEngage features include SmartClean technology which runs every email through its system to sift out any potential harmful bots, typos, spam traps, and more.

Key benefits of SmartEngage

• Send customers the message they need, at the time they need it, on the platform they will see it with SmartEngage.

• Track every purchase each subscriber makes and instantly know the Lifetime Value (LTV) of that person.

• SmartEngage gives you complete control to build sequences and powerful rules and sequences that run your business autopilot.

• Intelligent "If" triggers and conditional blocks dictate what happens in your automation sequences, allowing you to decide what messages get sent and who receives them.

• SmartEngage integrates with all your favorite platforms including Zapier, Salesforce, Instapage, Stripe, PayPal, Authorize.net, Shopify, Wanacast, and more.

Devices

Business size

S M L

Markets

Australia, Brazil, Canada, Germany, Mexico, United States

Supported Languages

English

Images

Create powerful rules and sequences that follow the triggers and actions you specify across email, Facebook Messenger chat bots, and web push notifications
Combine AND / OR conditionals to truly have complete control whether your message will arrive via email, Facebook Messenger, or a push notification
View statistics on total opened, click-to-open rate, unsubscribes, total sent, and more
Create smart newsletter broadcasts and automatically resend an email that doesn't get opened after a certain amount of time has passed with an alternate subject line
Bots give you that "human touch" that allows you to make the transition from Messenger into email and push notifications; and ultimately more sales
View 6 more
SmartEngage video
SmartEngage screenshot: Create powerful rules and sequences that follow the triggers and actions you specify across email, Facebook Messenger chat bots, and web push notifications SmartEngage screenshot: Combine AND / OR conditionals to truly have complete control whether your message will arrive via email, Facebook Messenger, or a push notification SmartEngage screenshot: View statistics on total opened, click-to-open rate, unsubscribes, total sent, and more SmartEngage screenshot: Create smart newsletter broadcasts and automatically resend an email that doesn't get opened after a certain amount of time has passed with an alternate subject line SmartEngage screenshot: Bots give you that "human touch" that allows you to make the transition from Messenger into email and push notifications; and ultimately more sales

Features

Total features of SmartEngage: 65

  • A/B Testing
  • API
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Auto-Responders
  • CAN SPAM Compliance
  • Campaign Management
  • Campaign Segmentation
  • Conditional Logic
  • Contact Management
  • Contextual Targeting
  • Conversion Rate Optimization
  • Conversion Tracking
  • Customer Surveys
  • Customizable Branding
  • Customizable CTAs
  • Customizable Fields
  • Customizable Forms
  • Desktop Notifications
  • Device Targeting
  • Drag & Drop
  • Drip Campaigns
  • Dynamic Content
  • Email Campaign Management
  • Email Marketing
  • Event Triggered Actions
  • Expiry Notifications
  • Forms Management
  • Geotargeting
  • Image Library
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • List Management
  • Marketing Automation
  • Member Accounts
  • Mobile Access
  • Mobile Alerts
  • Mobile Optimized Emails
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Notification Scheduling
  • Purchasing & Receiving
  • Real Time Notifications
  • Reporting/Analytics
  • Rules-Based Workflow
  • Sales Analytics
  • Segmentation
  • Social Marketing
  • Social Media Integration
  • Subscriber Management
  • Subscription Management
  • Template Management
  • Third Party Integrations
  • Visual Notifications
  • WYSIWYG Editor
  • Web Forms
  • Web Notifications
  • Website Visitor Tracking
  • Widgets

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Mailchimp

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Agile CRM

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#3 Alternative to SmartEngage
Agile CRM combines powerful automation, telephony, web, mobile, email, social and scheduling features to effectively...

Zoho CRM

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#4 Alternative to SmartEngage
Zoho CRM is a cloud-based customer relationship management (CRM) software that helps businesses of all sizes close...

Reviews

Overall rating

5 /5
(7)
Value for Money
5/5
Features
5/5
Ease of Use
5/5
Customer Support
5/5

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Showing 5 reviews of 7
Allison B.
Overall rating
  • Industry: Entertainment
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

305,259+ Subscribers thanks to SmartEngage

Reviewed on 2019/01/08

SmartEngage has allowed our website to grow to over 300,000 subscribers across email, Facebook...

SmartEngage has allowed our website to grow to over 300,000 subscribers across email, Facebook Messenger, and web push notifications. As a result our ability to reach our list of players has never been better. This is absolutely the best piece of software you can get in order to reach your customers and gain new leads.

Pros

I run the largest fan website centered around the ABC television show, The Bachelor and The Bachelorette. I LOVE how fast I could grow my list by using integrated Facebook Comment Autoreplies, Facebook Lead Ads, and Facebook Messenger Chatbots. I was also able to create a viral loop effect by tying in web push notifications as well.

I created a Facebook Ad and it went viral with tons of likes, shares, comments etc.
One of the best things about SmartEngage is we were able to link that post to our smartengage chatbot so that anytime someone new left a comment on that post my page would automatically send them a message to be friendly and see if they were going to watch the show this season. We were then able to turn many of those interested people into registered users all on 100% autopilot.

Cons

Nothing stands out so far. As long as you go through the tutorials and articles everything is laid out in a well structured step by step process.

John J.
Overall rating
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Get Smart with SmartEngage

Reviewed on 2020/11/17

Ease of use has been a major plus. The versatility and having multiple functions saves both time...

Ease of use has been a major plus. The versatility and having multiple functions saves both time and confusion.

Pros

I am impressed that this is an all in one solution. And that more important and useful functionalities are added. SmartEngage just keeps getting better, and it was already primo!

Cons

Straightforward to use. Functions and integrations are well explained. No “cons” from me!

Chrissy S.
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Cheapest Leads we ever got thanks to SmartEngage

Reviewed on 2019/01/08

Best money we have spent on software. We were using infusionsoft and before that we used Aweber...

Best money we have spent on software. We were using infusionsoft and before that we used Aweber with chatfuel and zapier just to ATTEMPT to make them “talk” to each other. It was a nightmare of confusion and nothing working right together. It wasn’t until we found SmartEngage that we have been able to truly put our leads and sales process on autopilot.

Pros

You can do things with this tool that nothing else on the market can do. We are using Facebook Messenger ads with keyword triggers that turn into leads. We then use automated chatbots to segment these leads into a few categories and we are able to ask the lead for their email address directly within messenger. Amazing! And, that allows us to then send automated emails. The flow of how this works is on another level and we are beyond ecstatic with how well this works.

We also have been using the integrated Facebook Lead Ads option that smartengage provides. Does anyone else know how powerful this option is? We are getting top emails from people on Facebook in just 2 clicks that get inserted right into our smartengage CRM that we then send automated follow ups to. Some of these leads are only costing us 50 cents!, and that is in a pretty touch niche too I might add.

Cons

None! No cons as this software is great!

Stephen F.
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Smart Engage is not your grandma's autoresponder

Reviewed on 2020/11/11

Pros

My favorite feature is the option to easily integrate a single message into email, chatbot, push notifications, and Facebook messenger.

Cons

The knowledge base is not super comprehensive, BUT the tech support more than makes up for it, I routinely have access to support within minutes of experiencing any issues.

Response from Level Up Global

Thank you so much for your valuable feedback Stephen. We are working to improve our knowledge base to be more comprehensive and appreciate you taking the time to let us know how we are doing and what we can improve upon.

Matt A.
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

This is the future of email marketing

Reviewed on 2019/01/04

I have been using SmartEngage for the last 8+ months in my agency and since that time our cost per...

I have been using SmartEngage for the last 8+ months in my agency and since that time our cost per lead has decreased significantly. Our ability to automatically acquire leads, segment them, and follow up with them using email, Facebook chatbots, and web push notifications has allowed our company to grow even while we sleep. Highly Recommended!

Pros

Cross-channel automation that is simply not possible in any other software. Amazing Inbox Rate. Facebook chatbots are perfect for segmenting, and lead acquisition. Loving the integrated Facebook Lead Ads. Web push notifications are working extremely well for us too.

Cons: I have been an early user so I have seen how far the platform has come. It was a bit overwhelming at first, but at the present stage it is very intuitive and well documented in their articles. Support is also top rate!

Cons

I have been an early user so I have seen how far the platform has come. It was a bit overwhelming at first, but at the present stage it is very intuitive and well documented in their articles. Support is also top rate!

Showing 5 reviews of 7 Read all reviews

SmartEngage FAQs

Below are some frequently asked questions for SmartEngage.

SmartEngage offers the following pricing plans:

  • Starting from:
  • Pricing model: Free, Subscription
  • Free Trial: Available

We do not have any information about SmartEngage features

SmartEngage has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

SmartEngage supports the following languages:

English

SmartEngage supports the following devices:

SmartEngage integrates with the following applications:

Authorize.Net, Facebook, Google Analytics, Instapage, Kajabi, PayPal, Salesforce Sales Cloud, Shopify, Stripe, Zapier

SmartEngage offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

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