CloudTalk

Cloud-based call center software for sales and support teams

About CloudTalk

CloudTalk is a smart, user-centered phone system offering more than 70 advanced calling features. Our VoIP suite is mostly used by customer support and sales teams working in startups, SMEs or e-commerce. Start with a 14-Day trial, absolutely FREE.

Accessible over browser and desktop apps, CloudTalk enables sales and call center teams to make and receive calls anywhere, on any device, with international numbers from more than 140 countries around the world. Some of the main CloudTalk features are: Basic call features, Automated Call Distribution, Interactive Voice Response, Real-time customer card, Custom reporting, Click-to-Call, Call statistics, Real-time dashboard, Conference call and many others.

CloudTalk integrates with popular CRM, Helpdesk and eCommerce solutions (including Zendesk, Freshdesk, Salesforce, Pipedrive, Hubspot, Intercom, HelpScout, Live Agent, Zoho CRM, and Magento) with predefined one-click integrations, and can be connected to any other tool via an open API.

Teams always have access to up-to-date information across all platforms. Agents can see all the customer details before they pick up the phone, which allows them to make calls more personalized and efficient.


Key benefits of CloudTalk

• Monitor team performance by listening in to ongoing calls or recording them for future reference.

• Simplify communication with your customers by Integrating your phone system with popular CRM, ecommerce or helpdesk systems like Pipedrive, Helpscout or Shopify.

• Keep track of your team’s progress with our call center dashboard feature. It offers a comprehensive overview of all of your most important call center data.

• Allow agents to tailor their approach and meet individual caller needs by creating custom fields to capture the most relevant data and information.

• CloudTalk enables users to add customized tags to contacts so they can be more easily categorized and archived.

• Route callers to the correct department or group of agents with a combination of CloudTalk's automated call distribution (ACD), IVR menu, and skills-based routing.

• Create an automated outbound caller ID based on the country of your call’s destination. This way, your customers will see your call as being from a local number.

• Motivate contact center teams with CloudTalk’s modifiable Wallboard. The Wallboard feature displays a real-time overview of all call center metrics, providing agents with a live picture of stats such as average wait time, number of callers on hold, service level, agent activity, and more.


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CloudTalk Software - Learn what are the strengths and weaknesses of your team thanks to CloudTalk statistics.
CloudTalk Software - Call history and logs including total calls, average call duration, waiting time, and missed calls.
CloudTalk Software - VoIP telephony system can be integrated with CRM, Helpdesk, and eCommerce solutions.
CloudTalk Software - Integrate Pipedrive with CloudTalk to improve your sales team performance.
CloudTalk Software - View active calls, notes, and customer order details.
CloudTalk Software - Empower your sales call center with live coaching or sales scripts without disrupting the flow of a conversation.
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CloudTalk Software - Learn what are the strengths and weaknesses of your team thanks to CloudTalk statistics.
CloudTalk Software - Call history and logs including total calls, average call duration, waiting time, and missed calls.
CloudTalk Software - VoIP telephony system can be integrated with CRM, Helpdesk, and eCommerce solutions.
CloudTalk Software - Integrate Pipedrive with CloudTalk to improve your sales team performance.
CloudTalk Software - View active calls, notes, and customer order details.
CloudTalk Software - Empower your sales call center with live coaching or sales scripts without disrupting the flow of a conversation.

Not sure about CloudTalk? Compare with a popular alternative

CloudTalk

4,4 (263)
VS.
Highly reviewed

Starting Price

US$25,00
month
US$9,00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

128
180

Integrations

27
138

Ease of Use

4,5 (263)
4,6 (1 573)

Value for Money

4,2 (263)
4,7 (1 573)

Customer Service

4,3 (263)
4,7 (1 573)
Green rating bars show the winning product based on the average rating and number of reviews.

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Reviews

Overall rating

4,4 /5
(263)
Value for Money
4,2/5
Features
4,3/5
Ease of Use
4,5/5
Customer Support
4,3/5

Already have CloudTalk?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 263
Matej
Matej
Overall rating
  • Industry: E-Learning
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great IVR & solid value

Reviewed on 2022/12/12

Very positive! Sending the high-five to their team.

Very positive! Sending the high-five to their team.

Pros

Besides having like every feature of the contact center available on the market, we like the easy-to-use interface, their team (especially support) and the pricing is better compared to the competitors.

Cons

The mobile app could be improved, but we prefer the desktop app anyways.

Alternatives Considered

Talkdesk, Aircall, NICE CXone, Genesys Cloud CX and Five9

Reasons for Switching to CloudTalk

Best value for the pricing, solid support
Philipp
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Simple cloud phone system with a reasonable pricing

Reviewed on 2022/01/03

Using CloudTalk as a could-based phone system for our sales and customer support.

Using CloudTalk as a could-based phone system for our sales and customer support.

Pros

1. Providing local phone numbers in our country (not many competitors do that) for a reasonable initial payment and monthly fee.
2. Overall reasonable pricing.
3. All features we require were available in the basic plan.

Cons

1. Mobile app functionality is a bit outdated
2. Interface could be more intuitive
3. Outbound calls are expensive in our region (though this is typical for all products on the market)

Alternatives Considered

Aircall and JustCall

Reasons for Switching to CloudTalk

Availability of local numbers + competitive pricing.
Verified Reviewer
Overall rating
  • Industry: Cosmetics
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Couldn't hear callers - waste of our time, and money!

Reviewed on 2022/01/06

We signed up to a month to month account to try out Cloudtalk. Set things up, all good, easy to do....

We signed up to a month to month account to try out Cloudtalk. Set things up, all good, easy to do. Had a few callers try and call us - there were long pauses before the call or the call dropped or it took multiple calls bfrom a single person before the call dropped.

This is not a service that we could rely on so we cancelled the contract.

Our credit card statement came in and we saw that we had been billed for a 12 month term after oly signing up to a month to month.

We reached out to customer support who told us "strictly no refunds on unused time."

We tried for a month, were charged and paid for 13 months then told "tough shit" read the terms of service, no refund for you.

I cannot stand tech companies that do this. be warned before you try out Cloudtalk. The call quality was poor and they overcharged us and will not refund after cancellation so buyer beware before you use Cloudtalk.

Pros

It looked like good value but it did not meet our SLA standards in terms of call quality or eas of use.

Cons

Being billed for an annual commitment when only signing up for a monthly commitment.
Being referred to terms of service after cancellation and requesting on overcharged amount be refunded.

Alternatives Considered

HubSpot CRM

Reasons for Choosing CloudTalk

Out of contract

Switched From

RingCentral Engage Voice
Fabrizio
Overall rating
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

PBX solution really simple to implement

Reviewed on 2020/06/09

During the initial phase, an operator follows you giving support. So you can start almost immediatel...

During the initial phase, an operator follows you giving support. So you can start almost immediately. So far everything works well.

Pros

PBX solution really simple to implement and extremely powerful and flexible. It is also possible to port your own telephone number

Cons

Sometimes there are delays, but causes can be various from our web speed connection to the caller.

Alternatives Considered

JustCall

Reasons for Switching to CloudTalk

It was possible to port our number and more value for the money.
Thorsten
Overall rating
  • Industry: Human Resources
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Software

Reviewed on 2020/08/25

Pros

What I like most is the user interface. It is intuitive and self-explanatory. As a call center agent, you don't need a lot of training and can get started immediately.

Cons

When importing the data, it was a little stuck. But the error was quickly fixed by the support.

Alternatives Considered

JustCall

Reasons for Switching to CloudTalk

CloudTalk is simply further developed and more tailored to the needs of the call center.
Showing 5 reviews of 263 Read all reviews

CloudTalk FAQs

Below are some frequently asked questions for CloudTalk.

CloudTalk offers the following pricing plans:

  • Starting from: US$25,00/month
  • Pricing model: Subscription
  • Free Trial: Available

CloudTalk pricing scales with the number of agents: Starter: $25/user per month (billed annually) Essential: $30/user per month (billed annually) Expert: $50/user per month (billed annually) Custom: Contact CloudTalk directly for a custom quote

CloudTalk has the following typical customers:

51–200, 201–500, 501–1 000, 1 001–5 000

CloudTalk supports the following languages:

Czech, English

CloudTalk supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

CloudTalk integrates with the following applications:

Adobe Commerce, BigCommerce, Copper, Freshdesk, Front, Google Contacts, Groove, Help Scout, HubSpot CRM, HubSpot Sales Hub, HubSpot Service Hub, Intercom, Kommo, Kustomer, LiveAgent, LiveChat, Make, Pipedrive, Salesforce Sales Cloud, Salesforce Service Cloud, Shopify, Slack, Zapier, Zendesk Sell, Zendesk Suite, Zoho CRM, noCRM.io

CloudTalk offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

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