CloudTalk
About CloudTalk
CloudTalk is a smart, user-centered phone system offering more than 70 advanced calling features. Our VoIP suite is mostly used by customer support and sales teams working in startups, SMEs or e-commerce. Start with a 14-Day trial, absolutely FREE.
Accessible over browser and desktop apps, CloudTalk enables sales and call center teams to make and receive calls anywhere, on any device, with international numbers from more than 140 countries around the world. Some of the main CloudTalk features are: Basic call features, Automated Call Distribution, Interactive Voice Response, Real-time customer card, Custom reporting, Click-to-Call, Call statistics, Real-time dashboard, Conference call and many others.
CloudTalk integrates with popular CRM, Helpdesk and eCommerce solutions (including Zendesk, Freshdesk, Salesforce, Pipedrive, Hubspot, Intercom, HelpScout, Live Agent, Zoho CRM, and Magento) with predefined one-click integrations, and can be connected to any other tool via an open API.
Teams always have access to up-to-date information across all platforms. Agents can see all the customer details before they pick up the phone, which allows them to make calls more personalized and efficient.
Key benefits of CloudTalk
• Monitor team performance by listening in to ongoing calls or recording them for future reference.
• Simplify communication with your customers by Integrating your phone system with popular CRM, ecommerce or helpdesk systems like Pipedrive, Helpscout or Shopify.
• Keep track of your team’s progress with our call center dashboard feature. It offers a comprehensive overview of all of your most important call center data.
• Allow agents to tailor their approach and meet individual caller needs by creating custom fields to capture the most relevant data and information.
• CloudTalk enables users to add customized tags to contacts so they can be more easily categorized and archived.
• Route callers to the correct department or group of agents with a combination of CloudTalk's automated call distribution (ACD), IVR menu, and skills-based routing.
• Create an automated outbound caller ID based on the country of your call’s destination. This way, your customers will see your call as being from a local number.
• Motivate contact center teams with CloudTalk’s modifiable Wallboard. The Wallboard feature displays a real-time overview of all call center metrics, providing agents with a live picture of stats such as average wait time, number of callers on hold, service level, agent activity, and more.
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Reviews
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Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: E-Learning
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great IVR & solid value
Reviewed on 2022/12/12
Very positive! Sending the high-five to their team.
Very positive! Sending the high-five to their team.
Pros
Besides having like every feature of the contact center available on the market, we like the easy-to-use interface, their team (especially support) and the pricing is better compared to the competitors.
Cons
The mobile app could be improved, but we prefer the desktop app anyways.
Reasons for Switching to CloudTalk
Best value for the pricing, solid support- Industry: Human Resources
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Software
Reviewed on 2020/08/25
Pros
What I like most is the user interface. It is intuitive and self-explanatory. As a call center agent, you don't need a lot of training and can get started immediately.
Cons
When importing the data, it was a little stuck. But the error was quickly fixed by the support.
Alternatives Considered
JustCallReasons for Switching to CloudTalk
CloudTalk is simply further developed and more tailored to the needs of the call center.- Industry: Cosmetics
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
Couldn't hear callers - waste of our time, and money!
Reviewed on 2022/01/06
We signed up to a month to month account to try out Cloudtalk. Set things up, all good, easy to do....
We signed up to a month to month account to try out Cloudtalk. Set things up, all good, easy to do. Had a few callers try and call us - there were long pauses before the call or the call dropped or it took multiple calls bfrom a single person before the call dropped.
This is not a service that we could rely on so we cancelled the contract.
Our credit card statement came in and we saw that we had been billed for a 12 month term after oly signing up to a month to month.
We reached out to customer support who told us "strictly no refunds on unused time."
We tried for a month, were charged and paid for 13 months then told "tough shit" read the terms of service, no refund for you.
I cannot stand tech companies that do this. be warned before you try out Cloudtalk. The call quality was poor and they overcharged us and will not refund after cancellation so buyer beware before you use Cloudtalk.
Pros
It looked like good value but it did not meet our SLA standards in terms of call quality or eas of use.
Cons
Being billed for an annual commitment when only signing up for a monthly commitment.
Being referred to terms of service after cancellation and requesting on overcharged amount be refunded.
Alternatives Considered
HubSpot CRMReasons for Choosing CloudTalk
Out of contractSwitched From
RingCentral Engage Voice- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Best Business Phone - CloudTalk
Reviewed on 2024/02/15
Pros
I like that it is a great business phone system
It comes with amazing VoIP features and also makes call tracking easy
Cons
With CloudTalk, it has been smooth managing business calls.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Seamless Phone Integration for your Business
Reviewed on 2019/07/11
Its been great to be able to centralize our contact and have access to information from our...
Its been great to be able to centralize our contact and have access to information from our different agents all in one place. We've been able to use cloudtalk to update the way we use technology in our business. We were archaically using google contacts, google calendar, and independent CRM companies and we've been able to integrate all of our data storage systems and email campaigns, etc. into one place that everyone has access to, even on their phones.
Pros
One of the most important features for us was to keep track of detailed information about our clients. We have numerous people answering phones for the same clients and we need to be able to access information about what these clients talked about with other team members. We can do that here.
It was easy to set up and sync our contacts and we've had support from customer service any time we had a hiccup.
Cons
No significant challenges at the moment. It took us a while to figure out which pricing plan made the most sense, but that wasn't an issue with CloudTalk.
CloudTalk FAQs
Below are some frequently asked questions for CloudTalk.Q. What type of pricing plans does CloudTalk offer?
CloudTalk offers the following pricing plans:
- Starting from: US$34.00/month
- Pricing model: Subscription
- Free Trial: Available
Q. Who are the typical users of CloudTalk?
CloudTalk has the following typical customers:
51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does CloudTalk support?
CloudTalk supports the following languages:
Czech, English
Q. Does CloudTalk support mobile devices?
CloudTalk supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does CloudTalk integrate with?
CloudTalk integrates with the following applications:
Adobe Commerce, BigCommerce, Copper, Freshdesk, Front, Google Contacts, Groove, Help Scout, HubSpot CRM, HubSpot Sales Hub, HubSpot Service Hub, Intercom, Kommo, Kustomer, LiveAgent, LiveChat, Make, Pipedrive, Salesforce Sales Cloud, Salesforce Service Cloud, Shopify, Slack, Zapier, Zendesk Sell, Zendesk Suite, Zoho CRM, noCRM.io
Q. What level of support does CloudTalk offer?
CloudTalk offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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