CloudTalk

Cloud-based call center software for sales and support teams

About CloudTalk

CloudTalk is a smart user-centred phone system offering more than 50 advanced calling features. Software is mostly used by customer support and sales teams working in startups, SMEs or e-commerce. Start with a 14-Day trial for FREE.

Accessible over browser and desktop apps, CloudTalk enables sales and call centre teams to make and receive calls anywhere, on any device, with international numbers from more than 80 countries around the world. Some of the main CloudTalk features include: Basic call features, Automated Call Distribution, Interactive Voice Response, Real-time customer card, Custom reporting, Click to Call, Call statistics, Real-time dashboard, Conference call and many others.

CloudTalk integrates with popular CRM, Helpdesk and eCommerce solutions (including Zendesk, Freshdesk, Salesforce, Pipedrive, Hubspot, Intercom, HelpScout, Live Agent, Zoho CRM, and Magento) with predefined one-click integrations, and can be connected to any other tool via an open API.

Teams have always access to up-to-date information across all the platforms. Agents can see all the customer details before they answer the call and make the call more personalised and quicker.

Pricing starting from:

US$20,00/month

  • Free Trial
  • Subscription

Key benefits of CloudTalk

• Record calls and listen in at anytime to monitor team performance from any internet browser.

• Integrate your phone system with the most popular CRM, ecommerce or helpdesk system as Pipedrive, Helpscount or Shopify to simplify communication with your customers.

• Monitor your sales or customer support team in real-time. Feature call center dashboard allows you to see all the important data about your team.

• Allow agents to tailor their approach and meet individual caller needs by creating custom fields to capture the most relevant data and information.

• CloudTalk enables users to add customised tags to contacts and later identify them by their tags.

• Route callers to the correct department or group of agents with a combination of CloudTalk's automated call distribution (ACD), IVR menu, and skills-based routing.

• Create an automated outbound ID based on the country of call destination in order to call customers from a local number.

• Motivate contact center teams with CloudTalk’s modifiable Wallboard, which displays an overview of call center metrics on LCD screens in real time, providing agents with a live picture of stats such us average wait time, number of callers on hold, service level, agent activity, and more.

Devices

Business size

S M L

Markets

Australia, Brazil, Canada, China, Germany and 5 others, United Kingdom, India, Japan, Mexico, United States

Supported Languages

Czech, English

Pricing starting from:

US$20,00/month

  • Free Trial
  • Subscription

Images

Learn what are the strengths and weaknesses of your team thanks to CloudTalk statistics.
Call history and logs including total calls, average call duration, waiting time, and missed calls.
VoIP telephony system can be integrated with CRM, Helpdesk, and eCommerce solutions.
Integrate Pipedrive with CloudTalk to improve your sales team performance.
View active calls, notes, and customer order details.
Empower your sales call center with live coaching or sales scripts without disrupting the flow of a conversation.
View 7 more
CloudTalk video
CloudTalk video
CloudTalk video
CloudTalk video
CloudTalk video
CloudTalk video
CloudTalk screenshot: Learn what are the strengths and weaknesses of your team thanks to CloudTalk statistics. CloudTalk screenshot: Call history and logs including total calls, average call duration, waiting time, and missed calls. CloudTalk screenshot: VoIP telephony system can be integrated with CRM, Helpdesk, and eCommerce solutions. CloudTalk screenshot: Integrate Pipedrive with CloudTalk to improve your sales team performance. CloudTalk screenshot: View active calls, notes, and customer order details. CloudTalk screenshot: Empower your sales call center with live coaching or sales scripts without disrupting the flow of a conversation.

Features

Total features of CloudTalk: 141

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Answering Machine Detection
  • Archiving & Retention
  • Audio / Video Conferencing
  • Auto-Dialer
  • Auto-Responders
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Blended Call Center
  • By-Extension Reporting
  • CRM
  • Call Center Integration
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call Duration
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Screening
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Tracking Metrics
  • Call Transcription
  • Call Transfer
  • Call Volume
  • Callback Scheduling
  • Caller ID
  • Caller Profiles
  • Campaign Analytics
  • Campaign Management
  • Campaign Specific Caller ID
  • Collaboration Tools
  • Commenting / Notes
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Conversion Tracking
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customizable Caller ID
  • Customizable Fields
  • Customizable Reports
  • Data Import/Export
  • Data Synchronization
  • Desktop Notifications
  • ERP
  • Employee Directory
  • FCC Compliance
  • FTC Compliance
  • Fax Management
  • File Transfer
  • Help Desk Management
  • Hotkeys
  • IVR / Voice Recognition
  • Inbound Call Center
  • Inbound Reporting
  • Integrations Management
  • Interaction Tracking
  • Keyword Tracking
  • Knowledge Base Management
  • Lead Management
  • List Management
  • Local Caller ID
  • Manual Dialer
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multiple Parties
  • Multiple Scripts
  • Multiple User Accounts
  • On-Demand Recording
  • Online Voice Transmission
  • Outbound Call Center
  • Outbound Reporting
  • Performance Metrics
  • Phone Key Input
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Prioritization
  • Process/Workflow Automation
  • Productivity Analysis
  • Progressive Dialer
  • Purchasing & Receiving
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Recording
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Ring Groups
  • Role-Based Permissions
  • SIP Trunking
  • Sales Management
  • Search/Filter
  • Sentiment Analysis
  • Skills Assessment
  • Skills Tracking
  • Speech-to-Text Analysis
  • Support Ticket Management
  • Survey/Poll Management
  • Tagging
  • Telemarketing Management
  • Text to Speech
  • Third Party Integrations
  • Unattended Call Management
  • Unified Communications
  • Usage Tracking/Analytics
  • User Management
  • Video Conferencing
  • Virtual Call Center
  • Virtual Extensions
  • Visual Analytics
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Voicemail Transcription
  • Who Answered Log
  • Workflow Management
  • eCommerce Management

Alternatives

Five9

4,2
#1 Alternative to CloudTalk
Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution...

Aircall

4,2
#2 Alternative to CloudTalk
Aircall is a cloud-based phone system that empowers your teams with meaningful conversations. Set up your phone system...

Genesys Cloud

4,1
#3 Alternative to CloudTalk
Genesys Cloud is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and...

TalkChief

5
#4 Alternative to CloudTalk
TalkChief is a cloud-based business phone system designed to help call centers, nonprofits, startups, and enterprises...

Reviews

Overall rating

4,6 /5
(199)
Value for Money
4,4/5
Features
4,4/5
Ease of Use
4,6/5
Customer Support
4,4/5

Already have CloudTalk?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 199
Eyituoyo O.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2-10 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

intruitive for Both Admins and Users

Reviewed on 2019/07/10

There are few companies that earn our respect in both terms of service and after-sales support and...

There are few companies that earn our respect in both terms of service and after-sales support and Cloudtalk has really impressed us. We see ourselves doing business with them for the foreseeable future.

Pros

One of the most difficult issues with adapting to new software is not just getting the administrators to like and accept the software but to also get the final users of the solutions (support team) to use it with minimal setup and a short learning cycle. It was so easy for staff to make use of it right out of the box that we were running literally within minutes. Also as a Systems Administrator, nothing is better than having a clean interface to work with, you get a quick summary right on your dashboard and any function or feature you need is within easy reach.

Plus with the support staff helping to iron out any and all issues that pop up, which was very few (was mostly our fault - a bad internet), we were more than happy having it as our default solution moving forward.

Cons

For now, I don't think there is anything negative I have to say about Cloudtalk. Would love to pick a number from a selection but that's not a con.

Frederico L.
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great product and fantastic support!

Reviewed on 2020/11/16

I can say 10/10.
They have all that we need, and, in addition, they offered me great opportunities....

I can say 10/10.
They have all that we need, and, in addition, they offered me great opportunities. a recent one was an article in their customer experience section.

Pros

The integration process was enjoyable, as we had a dedicated Sales manager taking care of our implementation. As we are already integrated, my favorite features are the interactive voice replies, missed calls, and the statistics we can use to improve our decisions.

Cons

The cloudtalk team is improving along the way. We have experienced some temporary bugs.

Julius T.
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great value for money

Reviewed on 2021/03/29

Great experience overall. Having used other call providers, I can confidently say Cloudtalk brings...

Great experience overall. Having used other call providers, I can confidently say Cloudtalk brings the best value for your money.

Pros

Cloud talk is very easy to integrate and use. Currently using it with Pipedrive and the integration looks seamless. All the calls and recordings logs automatically and are easily acceptable. Great analytics on Cloudtalk dashboard.

Cons

I can see improvement in calling through Pipedrive. Would be great to integrate with Pipedrive calling functionality.

Careyn Q.
Overall rating
  • Industry: Real Estate
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

App is Good But Still Needs Improvement

Reviewed on 2019/10/23

Benefits:
-I can go anywhere with the handy mobile app on my iphone and still take business calls...

Benefits:
-I can go anywhere with the handy mobile app on my iphone and still take business calls while mobile
-I can listen to the recordings anytime and go back to them when necessary
-I can easily connect with guests and colleagues and this drives more value into the business.

Pros

Upsides of Using CloudTalk:
-It has International calling capability
-It has a mobile app available for iPhone users
-It identifies who's logged in or not for internal users
-There is Caller ID
-I like the fact that most calls are recorded automatically is readily available for listening
-Easy to use; straightforward interface, userfriendly
-Dashboard is very useful and has all the information I need

Cons

Least Helpful / Dislikes
-The status showing if people are online/offline is not always accurate
-The application malfunctions regularly (maybe bugs)
-Calls are not being routed correctly sometimes
-Callers wait for a long time waiting when they are transferred
-Caller ID names not accurate
-No mobile phone app available for Android users - please create soon!!!

Selim D.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Great Cloud Phone App

Reviewed on 2021/03/26

Overall, it is very good. Despite its bugs, it is one of the better Cloud Phone apps.

Overall, it is very good. Despite its bugs, it is one of the better Cloud Phone apps.

Pros

I like how easy it is to just add numbers from the CRM to this product and make easy calls. It logs the calls and SMSs easily when integrated.

Cons

It usually just stops the call log / SMS log integrations. We often need to turn the integration settings off and on again to make it log calls again.

Showing 5 reviews of 199 Read all reviews

CloudTalk FAQs

Below are some frequently asked questions for CloudTalk.

CloudTalk offers the following pricing plans:

  • Starting from: US$20,00/month
  • Pricing model: Subscription
  • Free Trial: Available

CloudTalk pricing scales with number of agents: Starter: $25/user per month (billed monthly) or $20/user per month (billed annually) Essential: $30/user per month (billed monthly) or $25/user per month (billed annually) Expert: $50/user per month (billed monthly) or $40/user per month (billed annually) Custom: Contact us - [email protected]

We do not have any information about CloudTalk features

CloudTalk has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

CloudTalk supports the following languages:

Czech, English

CloudTalk supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

CloudTalk integrates with the following applications:

BigCommerce, Copper, Freshdesk, Front, Google Contacts, Groove, Help Scout, HubSpot CRM, HubSpot Sales Hub, HubSpot Service Hub, Integromat, Intercom, Kustomer, LiveAgent, LiveChat, Magento Commerce, Pipedrive, Salesforce Sales Cloud, Salesforce Service Cloud, Shopify, Slack, Zapier, Zendesk, Zendesk Sell, Zoho CRM, amoCRM, noCRM.io

CloudTalk offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for CloudTalk.