About CloudTalk
CloudTalk is a smart, user-centered phone system offering more than 70 advanced calling features. Our VoIP suite is mostly used by customer support and sales teams working in startups, SMEs or e-commerce. Start with a 14-Day trial, absolutely FREE.
Accessible over browser and desktop apps, CloudTalk enables sales and call center teams to make and receive calls anywhere, on any device, with international numbers from more than 140 countries around the world. Some of the main CloudTalk features are: Basic call features, Automated Call Distribution, Interactive Voice Response, Real-time customer card, Custom reporting, Click-to-Call, Call statistics, Real-time dashboard, Conference call and many others.
CloudTalk integrates with popular CRM, Helpdesk and eCommerce solutions (including Zendesk, Freshdesk, Salesforce, Pipedrive, Hubspot, Intercom, HelpScout, Live Agent, Zoho CRM, and Magento) with predefined one-click integrations, and can be connected to any other tool via an open API.
Teams always have access to up-to-date information across all platforms. Agents can see all the customer details before they pick up the phone, which allows them to make calls more personalized and efficient.
Pricing starting from:
US$25,00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to CloudTalk
Key benefits of CloudTalk
• Monitor team performance by listening in to ongoing calls or recording them for future reference.
• Simplify communication with your customers by Integrating your phone system with popular CRM, ecommerce or helpdesk systems like Pipedrive, Helpscout or Shopify.
• Keep track of your team’s progress with our call center dashboard feature. It offers a comprehensive overview of all of your most important call center data.
• Allow agents to tailor their approach and meet individual caller needs by creating custom fields to capture the most relevant data and information.
• CloudTalk enables users to add customized tags to contacts so they can be more easily categorized and archived.
• Route callers to the correct department or group of agents with a combination of CloudTalk's automated call distribution (ACD), IVR menu, and skills-based routing.
• Create an automated outbound caller ID based on the country of your call’s destination. This way, your customers will see your call as being from a local number.
• Motivate contact center teams with CloudTalk’s modifiable Wallboard. The Wallboard feature displays a real-time overview of all call center metrics, providing agents with a live picture of stats such as average wait time, number of callers on hold, service level, agent activity, and more.
Devices
Business size
Markets
Andorra, Antigua & Barbuda, Anguilla, Albania, Curaçao, Austria, Australia, Aruba, Åland Islands, Bosnia & Herzegovina, Barbados, Belgium, Bulgaria, Bermuda, Brazil, Bahamas, Belarus, Belize, Canada, Switzerland, China, Costa Rica, Cuba, Cyprus, Czechia, Germany, Denmark, Dominica, Dominican Republic, Estonia, Spain, Finland, Faroe Islands, France, United Kingdom, Grenada, Guernsey, Gibraltar, Greenland, Guadeloupe, Greece, Guatemala, Honduras, Croatia, Haiti, Hungary, Ireland, Isle of Man, India, Iceland, Italy, Jersey, Jamaica, Japan, St. Kitts & Nevis, Cayman Islands, St. Lucia, Liechtenstein, Lithuania, Luxembourg, Latvia, Monaco, Moldova, Montenegro, St. Martin, North Macedonia, Martinique, Montserrat, Malta, Mexico, Nicaragua, Netherlands, Norway, Panama, Poland, St. Pierre & Miquelon, Puerto Rico, Portugal, Romania, Serbia, Russia, Sweden, Slovenia, Svalbard & Jan Mayen, Slovakia, San Marino, El Salvador, Turks & Caicos Islands, Turkey, Trinidad & Tobago, Ukraine, United States, Vatican City, St. Vincent & Grenadines, British Virgin Islands, US Virgin Islands and 91 others
Supported Languages
Czech, English
Pricing starting from:
US$25,00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to CloudTalk
Images
Features
Total features of CloudTalk: 135
Alternatives
Aircall
JustCall
Twilio
Talkdesk
Reviews
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- Industry: Information Technology & Services
- Company size: 2-10 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
intruitive for Both Admins and Users
Reviewed on 2019/07/10
There are few companies that earn our respect in both terms of service and after-sales support and...
There are few companies that earn our respect in both terms of service and after-sales support and Cloudtalk has really impressed us. We see ourselves doing business with them for the foreseeable future.
Pros
One of the most difficult issues with adapting to new software is not just getting the administrators to like and accept the software but to also get the final users of the solutions (support team) to use it with minimal setup and a short learning cycle. It was so easy for staff to make use of it right out of the box that we were running literally within minutes. Also as a Systems Administrator, nothing is better than having a clean interface to work with, you get a quick summary right on your dashboard and any function or feature you need is within easy reach.
Plus with the support staff helping to iron out any and all issues that pop up, which was very few (was mostly our fault - a bad internet), we were more than happy having it as our default solution moving forward.
Cons
For now, I don't think there is anything negative I have to say about Cloudtalk. Would love to pick a number from a selection but that's not a con.
- Industry: Accounting
- Company size: 2-10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Well functioning and good integration with HubSpot
Reviewed on 2020/08/27
We are able to better document our communication with customers in HubSpot. We are able to get...
We are able to better document our communication with customers in HubSpot. We are able to get more data on our communication
Pros
Integration with HubSpot allows for all of the information to be documented in HubSpot. This allows for recording calls on tickets and getting call analytics for the reports dashboard in Hubspot
Cons
The customer service was sometimes slow to respond or did not have answers for my questions. We have encountered some bugs with the service but they have not been critical and were fixed very quickly after giving information.
- Industry: Entertainment
- Company size: 2-10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
Looks good from a distance, but they're a mess internally
Reviewed on 2021/07/13
Pros
The idea of the software being able to tie remote-access cell phones together is wonderful, but not fully fleshed out. Their IVR interface seems great on the webpage, but it often glitches, and calls just get dumped to a voicemail void with no message.
Cons
CloudTalk is a young system that promises more than it can deliver. They offer apps for all sorts of connection points, and integrated systems for automation... but once you get signed up, you learn that most of it is beta software and it's SUPER glitchy. The marketing team is propping up a half-built software system.
The iPhone and Desktop apps do not work reliably (if-at-all). The Phone app cannot transfer calls or take SMS messages properly. It often just quits in the background on your phone so you don't even know that your phone cannot receive calls. The system also drops entire call processes and never lets you know that someone tried to call. I've tried calling our own office phone and not been able to get through to my own desk through cloudtalk.
Their support chat service says "average response time is 5 minutes" but it usually is 2-4 hours, or a couple days. No explanation why. They REFUSE to get on the phone to solve issues unless you pay 2x as much for an Expert account, which is just a sign that they do not care about anyone but their premium customers. They will NOT go out of their way to help you.
I had a lot of faith in this company when we first saw a demo of CloudTalk, and thought that it would be perfect for us, but they just put too many roadblocks in the way for us to continue using their service. I don't feel like a valued customer, and I don't see any improvement in a year.
- Industry: Internet
- Company size: 11-50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great telephony system, great CRM integrations
Reviewed on 2022/04/28
Their support is amazing and their support staff as well.
Their support is amazing and their support staff as well.
Pros
It's very easy to use. Also updating is very easy and fast.
Cons
Sometimes it would give us an error or say things like call not connected.
Alternatives Considered
TwilioReasons for Switching to CloudTalk
The price and service was reasonable.
- Industry: Marketing & Advertising
- Company size: 2-10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
CloudTalk offers the best solution to our small team
Reviewed on 2020/06/10
With CloudTalk we are solving the cold outreach via phone to potentially interested customers. The...
With CloudTalk we are solving the cold outreach via phone to potentially interested customers. The benefits of the software are: Monthly payable (no annual membership required), great customer support(!), intuitive handling and easy to use. Plus, CloudTalk works very well with most existing CRMs.
Pros
The most incredible feature about CloudTalk is the function to autorecord convesations and to integrate them into our current CRM (we are using HubSpot). This is very convenient when reaching out to potential clients once again after several days or even weeks have passed because I can always go back into the frame and the vibe of the previous call and seamlessly go on to the next.
Cons
There is nothing in particular that comes to mind. Maybe the call prices per minute are a little higher than for other cloud telephone systems.
Alternatives Considered
AircallReasons for Switching to CloudTalk
Because monthly payment was a given with CloudTalk and Aircall starts with 2 or 3 users minimum but we only need one call agent at the moment.CloudTalk FAQs
Below are some frequently asked questions for CloudTalk.Q. What type of pricing plans does CloudTalk offer?
CloudTalk offers the following pricing plans:
- Starting from: US$25,00/month
- Pricing model: Subscription
- Free Trial: Available
CloudTalk pricing scales with number of agents: Starter: $30/user per month (billed monthly) or $25/user per month (billed annually) Essential: $40/user per month (billed monthly) or $30/user per month (billed annually) Expert: $60/user per month (billed monthly) or $50/user per month (billed annually) Custom: Contact us - [email protected]
Q. Who are the typical users of CloudTalk?
CloudTalk has the following typical customers:
51-200, 201-500, 501-1 000, 1 001-5 000
Q. What languages does CloudTalk support?
CloudTalk supports the following languages:
Czech, English
Q. Does CloudTalk support mobile devices?
CloudTalk supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does CloudTalk integrate with?
CloudTalk integrates with the following applications:
Adobe Commerce, BigCommerce, Copper, Freshdesk, Front, Google Contacts, Groove, Help Scout, HubSpot CRM, HubSpot Sales Hub, HubSpot Service Hub, Intercom, Kustomer, LiveAgent, LiveChat, Make, Pipedrive, Salesforce Sales Cloud, Salesforce Service Cloud, Shopify, Slack, Zapier, Zendesk, Zendesk Sell, Zoho CRM, amoCRM, noCRM.io
Q. What level of support does CloudTalk offer?
CloudTalk offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
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