CloudTalk

CloudTalk

Cloud-based call center software for sales and support teams

4.9/5 (69 reviews)

CloudTalk Overview

CloudTalk is a smart user-centred phone system offering more than 40 advanced calling features. Software is mostly used by customer support and sales teams working in startups, SMEs or e-commerce. Start with a 14-Day trial for FREE.

Accessible over browser and desktop apps, CloudTalk enables sales and call centre teams to make and receive calls anywhere, on any device, with international numbers from more than 80 countries around the world. Some of the main CloudTalk features include: Basic call features, Automated Call Distribution, Interactive Voice Response, Real-time customer card, Custom reporting, Click to Call, Call statistics, Real-time dashboard, Conference call and many others.

CloudTalk integrates with popular CRM, Helpdesk and eCommerce solutions (including Zendesk, Pipedrive, HelpScout, Live Agent, Zoho CRM, and Magento) with predefined one-click integrations, and can be connected to any other tool via an open API.

Teams have always access to up-to-date information across all the platforms. Agents can see all the customer details before they answer the call and make the call more personalised and quicker.

Pricing

Starting from
US$10,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America

Supported Languages

Czech, English

CloudTalk Reviews

Overall rating
4.9/5
99% positive reviews
61
Excellent
7
Very good
1
Average
0
Poor
0
Terrible
Andrej S.

Easy and powerful tool to talk with your customers

Used Daily for 6-12 months
Reviewed on 2019/08/08
Review Source: Capterra

It is simply amazing. If I have a question, I just call the support team. They are extremely knowledgeable and helpful. If you're not sure how does something work, they will make sure you understand.

Pros

We are working with the ticketing and chatting system from LiveAgent. We were looking to optimize our communication processes with customers over the phone and we pick up CloudTalk as the best available solution. It works well for us and the integration with LiveAgent was easy. I can see all the necessary details about the calls and available agents at one place, including reports, SLAs and other metrics I need to work with.

Cons

There is nothing to say from my side. We have had a positive overall experience.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Matej K.

Great product with outstanding support

Used Daily for 2+ years
Reviewed on 2019/07/25
Review Source: GetApp

We are very happy customers and compared to the alternatives we were choosing from, we are sure we did a best decision going for CloudTalk!

Pros

We are pretty happy how quick we were able to implement CloudTalk into our company. With call center it used to be very common to start using it after several days and you were never used to it. Until now. We felt like CloudTalk is more like a automation tool that call center software, since it saves you a lot of time on repetitive tasks that you most likely hate.

Cons

We would need more software connected to CloudTalk to even more dig into automation.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Matt K.

Game Changer

Used Daily for 1+ year
Reviewed on 2019/07/25
Review Source: Capterra

Overall we are pretty satisfied with CloudTalk. We were able to reduce our time spent on email dealing with more phone calls, since they are quick to handle and on top of that we increased our sales with potential prospects.

Pros

Combination of using standard call functionality with a modern approach towards call centers. This piece of software completely changed the way we are handling phone support.

All those small features such as call routing, tagging or recording make it very easy to handle more phone requests than before without actually increasing size of our department.

Since the start of growth, we had more phone calls or chats from customers and this definitely helped us save some time for more important stuff.

Cons

I wish they go and grow to complex customer service solution, even thought they have their integrations, it's always better to use less software.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Eyituoyo O.

intruitive for Both Admins and Users

Used Daily for Free Trial
Reviewed on 2019/07/10
Review Source: Capterra

There are few companies that earn our respect in both terms of service and after-sales support and Cloudtalk has really impressed us. We see ourselves doing business with them for the foreseeable future.

Pros

One of the most difficult issues with adapting to new software is not just getting the administrators to like and accept the software but to also get the final users of the solutions (support team) to use it with minimal setup and a short learning cycle. It was so easy for staff to make use of it right out of the box that we were running literally within minutes. Also as a Systems Administrator, nothing is better than having a clean interface to work with, you get a quick summary right on your dashboard and any function or feature you need is within easy reach.

Plus with the support staff helping to iron out any and all issues that pop up, which was very few (was mostly our fault - a bad internet), we were more than happy having it as our default solution moving forward.

Cons

For now, I don't think there is anything negative I have to say about Cloudtalk. Would love to pick a number from a selection but that's not a con.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Peter B.

Easily setup phone system + integrations with CRMs

Used Daily for 6-12 months
Reviewed on 2019/05/05
Review Source: Capterra

I love how simple it is to use and how quickly it is to learn!

Pros

The setup was quick and easy. Basically in just few minutes, you have a reliable and professional customer support. We love how neatly the integrations with CRMs are implemented in terms of setup and the real value you get. You can also setup various custom workflows in every integration which helps a lot in terms of how is every business different. Love their customers support as well.

Cons

I would like to pick my phone number which I like, this is unfortunately not possible. CloudTalk assigned to me a random number from country I requested. But they told me this is industry specific problem and very few providers offer this option.

Response from CloudTalk

Dear Peter,

Thank you very much for taking the time to share with us your though about CloudTalk!

We are really happy that you managed to setup our software very quickly and you liked our customer support team.

We are really sorry, that we could give you number you requested, but as we already explain you it is an industry issue.

Have a nice day!

Kris from CloudTalk

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

CloudTalk Pricing

Starting from
US$10,00/month
Pricing options
Free Trial
Subscription
Value for money

CloudTalk pricing scales with number of agents:

Starter:
$15/user per month (billed monthly) or $10/user per month (billed annually)

Essential:
$30/user per month (billed monthly) or $20/user per month (billed annually)

Expert:
$50/user per month (billed monthly) or $35/user per month (billed annually)

Custom:
Contact us - [email protected]

CloudTalk Features

  • API
  • Activity Dashboard
  • Automatic Notifications
  • CRM Integration
  • Contact History
  • Monitoring
  • Multi-Channel Communication
  • Real Time Monitoring
  • Reporting & Statistics
  • Third Party Integration
  • Workflow Management

  • Chat
  • Customizable Branding
  • Email Integration
  • Instant Messaging
  • Knowledge Base
  • Prioritizing
  • Social Media Integration
  • Surveys & Feedback
  • Ticket Management

Additional information for CloudTalk

Key features of CloudTalk

  • Auto Dialer
  • Blended Call Center
  • CTI
  • Call Logging
  • Encryption
  • Inbound Call Center
  • Inbound Reporting
  • Interactive Voice Response
  • Manual Dialer
  • Multi-Part Conferencing
  • Outbound Call Center
  • Outbound Reporting
  • Queue Management
  • Reporting/Analytics
  • Ring Groups
  • VoIP
  • Voice & Data Integration

Benefits

• Record calls and listen in at anytime to monitor team performance from any internet browser.

• Integrate your phone system with the most popular CRM, ecommerce or helpdesk system as Pipedrive, Helpscount or Shopify to simplify communication with your customers.

• Monitor your sales or customer support team in real-time. Feature call center dashboard allows you to see all the important data about your team.

• Allow agents to tailor their approach and meet individual caller needs by creating custom fields to capture the most relevant data and information.

• CloudTalk enables users to add customised tags to contacts and later identify them by their tags.

• Route callers to the correct department or group of agents with a combination of CloudTalk's automated call distribution (ACD), IVR menu, and skills-based routing.

• Create an automated outbound ID based on the country of call destination in order to call customers from a local number.

• Motivate contact center teams with CloudTalk’s modifiable Wallboard, which displays an overview of call center metrics on LCD screens in real time, providing agents with a live picture of stats such us average wait time, number of callers on hold, service level, agent activity, and more.

CloudTalk FAQs

Below are some frequently asked questions for CloudTalk.

Q. What type of pricing plans does CloudTalk offer?

CloudTalk offers the following pricing plans:

Starting from: US$10,00/month

Pricing model: Subscription

Free Trial: Available

CloudTalk pricing scales with number of agents:

Starter:
$15/user per month (billed monthly) or $10/user per month (billed annually)

Essential:
$30/user per month (billed monthly) or $20/user per month (billed annually)

Expert:
$50/user per month (billed monthly) or $35/user per month (billed annually)

Custom:
Contact us - [email protected]

Q. What are the main features of CloudTalk?

CloudTalk offers the following features:

  • Auto Dialer
  • Blended Call Center
  • CTI
  • Call Logging
  • Encryption
  • Inbound Call Center
  • Inbound Reporting
  • Interactive Voice Response
  • Manual Dialer
  • Multi-Part Conferencing
  • Outbound Call Center
  • Outbound Reporting
  • Queue Management
  • Reporting/Analytics
  • Ring Groups
  • VoIP
  • Voice & Data Integration

Q. Who are the typical users of CloudTalk?

CloudTalk has the following typical customers:

Large Enterprises, Mid Size Business, Small Business

Q. What languages does CloudTalk support?

CloudTalk supports the following languages:

Czech, English

Q. What type of pricing plans does CloudTalk offer?

CloudTalk has the following pricing plans:

Subscription

Q. Does CloudTalk support mobile devices?

We do not have any information about what devices CloudTalk supports

Q. What other apps does CloudTalk integrate with?

CloudTalk integrates with the following applications:

BigCommerce, Freshdesk, Help Scout, LiveChat, Microsoft Dynamics CRM, Pipedrive, Salesforce Sales Cloud, Shopify, Zendesk, Zoho CRM

Q. What level of support does CloudTalk offer?

CloudTalk offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials