CloudTalk

Cloud-based call center software for sales and support teams

About CloudTalk

CloudTalk is a smart, user-centered phone system offering more than 70 advanced calling features. Our VoIP suite is mostly used by customer support and sales teams working in startups, SMEs or e-commerce. Start with a 14-Day trial, absolutely FREE.

Accessible over browser and desktop apps, CloudTalk enables sales and call center teams to make and receive calls anywhere, on any device, with international numbers from more than 140 countries around the world. Some of the main CloudTalk features are: Basic call features, Automated Call Distribution, Interactive Voice Response, Real-time customer card, Custom reporting, Click-to-Call, Call statistics, Real-time dashboard, Conference call and many others.

CloudTalk integrates with popular CRM, Helpdesk and eCommerce solutions (including Zendesk, Freshdesk, Salesforce, Pipedrive, Hubspot, Intercom, HelpScout, Live Agent, Zoho CRM, and Magento) with predefined one-click integrations, and can be connected to any other tool via an open API.

Teams always have access to up-to-date information across all platforms. Agents can see all the customer details before they pick up the phone, which allows them to make calls more personalized and efficient.

Pricing starting from:

US$25,00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to CloudTalk

Key benefits of CloudTalk

• Monitor team performance by listening in to ongoing calls or recording them for future reference.

• Simplify communication with your customers by Integrating your phone system with popular CRM, ecommerce or helpdesk systems like Pipedrive, Helpscout or Shopify.

• Keep track of your team’s progress with our call center dashboard feature. It offers a comprehensive overview of all of your most important call center data.

• Allow agents to tailor their approach and meet individual caller needs by creating custom fields to capture the most relevant data and information.

• CloudTalk enables users to add customized tags to contacts so they can be more easily categorized and archived.

• Route callers to the correct department or group of agents with a combination of CloudTalk's automated call distribution (ACD), IVR menu, and skills-based routing.

• Create an automated outbound caller ID based on the country of your call’s destination. This way, your customers will see your call as being from a local number.

• Motivate contact center teams with CloudTalk’s modifiable Wallboard. The Wallboard feature displays a real-time overview of all call center metrics, providing agents with a live picture of stats such as average wait time, number of callers on hold, service level, agent activity, and more.

Devices

Business size

S M L

Markets

Andorra, Antigua & Barbuda, Anguilla, Albania, Curaçao, Austria, Australia, Aruba, Åland Islands, Bosnia & Herzegovina, Barbados, Belgium, Bulgaria, Bermuda, Brazil, Bahamas, Belarus, Belize, Canada, Switzerland, China, Costa Rica, Cuba, Cyprus, Czechia, Germany, Denmark, Dominica, Dominican Republic, Estonia, Spain, Finland, Faroe Islands, France, United Kingdom, Grenada, Guernsey, Gibraltar, Greenland, Guadeloupe, Greece, Guatemala, Honduras, Croatia, Haiti, Hungary, Ireland, Isle of Man, India, Iceland, Italy, Jersey, Jamaica, Japan, St. Kitts & Nevis, Cayman Islands, St. Lucia, Liechtenstein, Lithuania, Luxembourg, Latvia, Monaco, Moldova, Montenegro, St. Martin, North Macedonia, Martinique, Montserrat, Malta, Mexico, Nicaragua, Netherlands, Norway, Panama, Poland, St. Pierre & Miquelon, Puerto Rico, Portugal, Romania, Serbia, Russia, Sweden, Slovenia, Svalbard & Jan Mayen, Slovakia, San Marino, El Salvador, Turks & Caicos Islands, Turkey, Trinidad & Tobago, Ukraine, United States, Vatican City, St. Vincent & Grenadines, British Virgin Islands, US Virgin Islands

Supported Languages

Czech, English

Pricing starting from:

US$25,00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to CloudTalk

Images

CloudTalk Software - Learn what are the strengths and weaknesses of your team thanks to CloudTalk statistics.
CloudTalk Software - Call history and logs including total calls, average call duration, waiting time, and missed calls.
CloudTalk Software - VoIP telephony system can be integrated with CRM, Helpdesk, and eCommerce solutions.
CloudTalk Software - Integrate Pipedrive with CloudTalk to improve your sales team performance.
CloudTalk Software - View active calls, notes, and customer order details.
CloudTalk Software - Empower your sales call center with live coaching or sales scripts without disrupting the flow of a conversation.
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CloudTalk Software - Learn what are the strengths and weaknesses of your team thanks to CloudTalk statistics.
CloudTalk Software - Call history and logs including total calls, average call duration, waiting time, and missed calls.
CloudTalk Software - VoIP telephony system can be integrated with CRM, Helpdesk, and eCommerce solutions.
CloudTalk Software - Integrate Pipedrive with CloudTalk to improve your sales team performance.
CloudTalk Software - View active calls, notes, and customer order details.
CloudTalk Software - Empower your sales call center with live coaching or sales scripts without disrupting the flow of a conversation.

Features

Total features of CloudTalk: 135

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts / Escalation
  • Alerts/Notifications
  • Answering Machine Detection
  • Archiving & Retention
  • Audio / Video Conferencing
  • Auto-Dialer
  • Automated Attendant
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Blended Call Center
  • By-Extension Reporting
  • CRM
  • Call Center Integration
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call Duration
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Screening
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Tracking Metrics
  • Call Transcription
  • Call Transfer
  • Call Volume
  • Callback Scheduling
  • Caller ID
  • Caller Profiles
  • Campaign Analytics
  • Campaign Management
  • Campaign Specific Caller ID
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Conversion Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customizable Caller ID
  • Customizable Fields
  • Customizable Reports
  • Data Import/Export
  • Employee Coaching Tools
  • Employee Directory
  • FCC Compliance
  • FTC Compliance
  • Fax Management
  • Feedback Management
  • File Transfer
  • For Cloud Phone Systems
  • For Small Businesses
  • Help Desk Management
  • Hotkeys
  • IVR / Voice Recognition
  • Inbound Call Center
  • Inbound Reporting
  • Integrations Management
  • Interaction Tracking
  • KPI Monitoring
  • Keyword Tracking
  • Knowledge Base Management
  • Lead Management
  • List Management
  • Manual Dialer
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multiple Parties
  • Multiple Scripts
  • Multiple User Accounts
  • On-Demand Recording
  • Online Voice Transmission
  • Outbound Call Center
  • Outbound Reporting
  • PBX
  • Performance Metrics
  • Phone Key Input
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Process/Workflow Automation
  • Progressive Dialer
  • Purchasing & Receiving
  • Quality Management
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Recording
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Ring Groups
  • Role-Based Permissions
  • SIP Trunking
  • SMS Messaging
  • Sentiment Analysis
  • Survey/Poll Management
  • Tagging
  • Telemarketing Management
  • Text to Speech
  • Third Party Integrations
  • Unattended Call Management
  • Unified Communications
  • User Management
  • Video Conferencing
  • Virtual Call Center
  • Virtual Extensions
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Voicemail Transcription
  • Who Answered Log
  • Workflow Management

Alternatives

Aircall

4,3
#1 Alternative to CloudTalk
Aircall is a cloud-based phone system that empowers your teams with meaningful conversations. Set up your phone system...

JustCall

4,1
#2 Alternative to CloudTalk
The Cloud Phone System of choice for modern sales and support teams. We help end clueless conversations by adding...

Twilio

4,6
#3 Alternative to CloudTalk
Twilio brings a powerful API for phone services enabling companies to make and receive phone calls, and send and...

Talkdesk

4,5
#4 Alternative to CloudTalk
Talkdesk provides all the benefits of enterprise contact center software, without all the complexity.

Reviews

Overall rating

4,4 /5
(243)
Value for Money
4,3/5
Features
4,3/5
Ease of Use
4,5/5
Customer Support
4,3/5

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Showing 5 reviews of 243
Eyituoyo O.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2-10 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

intruitive for Both Admins and Users

Reviewed on 2019/07/10

There are few companies that earn our respect in both terms of service and after-sales support and...

There are few companies that earn our respect in both terms of service and after-sales support and Cloudtalk has really impressed us. We see ourselves doing business with them for the foreseeable future.

Pros

One of the most difficult issues with adapting to new software is not just getting the administrators to like and accept the software but to also get the final users of the solutions (support team) to use it with minimal setup and a short learning cycle. It was so easy for staff to make use of it right out of the box that we were running literally within minutes. Also as a Systems Administrator, nothing is better than having a clean interface to work with, you get a quick summary right on your dashboard and any function or feature you need is within easy reach.

Plus with the support staff helping to iron out any and all issues that pop up, which was very few (was mostly our fault - a bad internet), we were more than happy having it as our default solution moving forward.

Cons

For now, I don't think there is anything negative I have to say about Cloudtalk. Would love to pick a number from a selection but that's not a con.

Victor S.
Overall rating
  • Industry: Accounting
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Well functioning and good integration with HubSpot

Reviewed on 2020/08/27

We are able to better document our communication with customers in HubSpot. We are able to get...

We are able to better document our communication with customers in HubSpot. We are able to get more data on our communication

Pros

Integration with HubSpot allows for all of the information to be documented in HubSpot. This allows for recording calls on tickets and getting call analytics for the reports dashboard in Hubspot

Cons

The customer service was sometimes slow to respond or did not have answers for my questions. We have encountered some bugs with the service but they have not been critical and were fixed very quickly after giving information.

Adam R.
Overall rating
  • Industry: Entertainment
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Looks good from a distance, but they're a mess internally

Reviewed on 2021/07/13

Pros

The idea of the software being able to tie remote-access cell phones together is wonderful, but not fully fleshed out. Their IVR interface seems great on the webpage, but it often glitches, and calls just get dumped to a voicemail void with no message.

Cons

CloudTalk is a young system that promises more than it can deliver. They offer apps for all sorts of connection points, and integrated systems for automation... but once you get signed up, you learn that most of it is beta software and it's SUPER glitchy. The marketing team is propping up a half-built software system.

The iPhone and Desktop apps do not work reliably (if-at-all). The Phone app cannot transfer calls or take SMS messages properly. It often just quits in the background on your phone so you don't even know that your phone cannot receive calls. The system also drops entire call processes and never lets you know that someone tried to call. I've tried calling our own office phone and not been able to get through to my own desk through cloudtalk.

Their support chat service says "average response time is 5 minutes" but it usually is 2-4 hours, or a couple days. No explanation why. They REFUSE to get on the phone to solve issues unless you pay 2x as much for an Expert account, which is just a sign that they do not care about anyone but their premium customers. They will NOT go out of their way to help you.

I had a lot of faith in this company when we first saw a demo of CloudTalk, and thought that it would be perfect for us, but they just put too many roadblocks in the way for us to continue using their service. I don't feel like a valued customer, and I don't see any improvement in a year.

Rudy S.
Overall rating
  • Industry: Internet
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great telephony system, great CRM integrations

Reviewed on 2022/04/28

Their support is amazing and their support staff as well.

Their support is amazing and their support staff as well.

Pros

It's very easy to use. Also updating is very easy and fast.

Cons

Sometimes it would give us an error or say things like call not connected.

Alternatives Considered

Twilio

Reasons for Switching to CloudTalk

The price and service was reasonable.
Stefan S.
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

CloudTalk offers the best solution to our small team

Reviewed on 2020/06/10

With CloudTalk we are solving the cold outreach via phone to potentially interested customers. The...

With CloudTalk we are solving the cold outreach via phone to potentially interested customers. The benefits of the software are: Monthly payable (no annual membership required), great customer support(!), intuitive handling and easy to use. Plus, CloudTalk works very well with most existing CRMs.

Pros

The most incredible feature about CloudTalk is the function to autorecord convesations and to integrate them into our current CRM (we are using HubSpot). This is very convenient when reaching out to potential clients once again after several days or even weeks have passed because I can always go back into the frame and the vibe of the previous call and seamlessly go on to the next.

Cons

There is nothing in particular that comes to mind. Maybe the call prices per minute are a little higher than for other cloud telephone systems.

Alternatives Considered

Aircall

Reasons for Switching to CloudTalk

Because monthly payment was a given with CloudTalk and Aircall starts with 2 or 3 users minimum but we only need one call agent at the moment.
Showing 5 reviews of 243 Read all reviews

CloudTalk FAQs

Below are some frequently asked questions for CloudTalk.

CloudTalk offers the following pricing plans:

  • Starting from: US$25,00/month
  • Pricing model: Subscription
  • Free Trial: Available

CloudTalk pricing scales with number of agents: Starter: $30/user per month (billed monthly) or $25/user per month (billed annually) Essential: $40/user per month (billed monthly) or $30/user per month (billed annually) Expert: $60/user per month (billed monthly) or $50/user per month (billed annually) Custom: Contact us - [email protected]

CloudTalk has the following typical customers:

51-200, 201-500, 501-1 000, 1 001-5 000

CloudTalk supports the following languages:

Czech, English

CloudTalk supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

CloudTalk integrates with the following applications:

Adobe Commerce, BigCommerce, Copper, Freshdesk, Front, Google Contacts, Groove, Help Scout, HubSpot CRM, HubSpot Sales Hub, HubSpot Service Hub, Intercom, Kustomer, LiveAgent, LiveChat, Make, Pipedrive, Salesforce Sales Cloud, Salesforce Service Cloud, Shopify, Slack, Zapier, Zendesk, Zendesk Sell, Zoho CRM, amoCRM, noCRM.io

CloudTalk offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for CloudTalk.