CloudTalk

Cloud-based call center software for sales and support teams

4,6 /5 (161 reviews) Write a Review!

CloudTalk Overview

What is CloudTalk?

CloudTalk is a smart user-centred phone system offering more than 50 advanced calling features. Software is mostly used by customer support and sales teams working in startups, SMEs or e-commerce. Start with a 14-Day trial for FREE.

Accessible over browser and desktop apps, CloudTalk enables sales and call centre teams to make and receive calls anywhere, on any device, with international numbers from more than 80 countries around the world. Some of the main CloudTalk features include: Basic call features, Automated Call Distribution, Interactive Voice Response, Real-time customer card, Custom reporting, Click to Call, Call statistics, Real-time dashboard, Conference call and many others.

CloudTalk integrates with popular CRM, Helpdesk and eCommerce solutions (including Zendesk, Freshdesk, Salesforce, Pipedrive, Hubspot, Intercom, HelpScout, Live Agent, Zoho CRM, and Magento) with predefined one-click integrations, and can be connected to any other tool via an open API.

Teams have always access to up-to-date information across all the platforms. Agents can see all the customer details before they answer the call and make the call more personalised and quicker.

CloudTalk Overview

Pricing

Starting from
US$15,00/month

Pricing options

Free Trial
Subscription
Value for money

CloudTalk pricing scales with number of agents:

Starter:
$22/user per month (billed monthly) or $15/user per month (billed annually)

Essential:
$30/user per month (billed monthly) or $20/user per month (billed annually)

Expert:
$50/user per month (billed monthly) or $35/user per month (billed annually)

Custom:
Contact us - [email protected]


CloudTalk Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
Czech, English

Media

Learn what are the strengths and weaknesses of your team thanks to CloudTalk statistics.
Call history and logs including total calls, average call duration, waiting time, and missed calls.
VoIP telephony system can be integrated with CRM, Helpdesk, and eCommerce solutions.
Integrate Pipedrive with CloudTalk to improve your sales team performance.
View active calls, notes, and customer order details.
Empower your sales call center with live coaching or sales scripts without disrupting the flow of a conversation.
CloudTalk video CloudTalk video CloudTalk video CloudTalk video CloudTalk video CloudTalk video CloudTalk screenshot: Learn what are the strengths and weaknesses of your team thanks to CloudTalk statistics. CloudTalk screenshot: Call history and logs including total calls, average call duration, waiting time, and missed calls. CloudTalk screenshot: VoIP telephony system can be integrated with CRM, Helpdesk, and eCommerce solutions. CloudTalk screenshot: Integrate Pipedrive with CloudTalk to improve your sales team performance. CloudTalk screenshot: View active calls, notes, and customer order details. CloudTalk screenshot: Empower your sales call center with live coaching or sales scripts without disrupting the flow of a conversation.

CloudTalk Reviews

CloudTalk Reviews

Overall rating
4,6
/
5
Excellent
119

Very good
30

Average
6

Poor
2

Terrible
4

Value for Money
4,5
Features
4,4
Ease of Use
4,6
Customer Support
4,5
93% recommended this app
Eyituoyo O.

intruitive for Both Admins and Users

There are few companies that earn our respect in both terms of service and after-sales support and Cloudtalk has really impressed us. We see ourselves doing business with them for the foreseeable future.


Iliana L.

Cloudtalk is the many tools in one

It's a really great app especially because you can do more things than just call a contact. Top point the dashboard they provide is perfect and it gives you the control you need in order to analyze better your calls and get better results.


Careyn Q.

App is Good But Still Needs Improvement

Benefits:
-I can go anywhere with the handy mobile app on my iphone and still take business calls while mobile
-I can listen to the recordings anytime and go back to them when necessary
-I can easily connect with guests and colleagues and this drives more value into the business.


Victor S.

Well functioning and good integration with HubSpot

We are able to better document our communication with customers in HubSpot. We are able to get more data on our communication


Stefan S.

CloudTalk offers the best solution to our small team

With CloudTalk we are solving the cold outreach via phone to potentially interested customers. The benefits of the software are: Monthly payable (no annual membership required), great customer support(!), intuitive handling and easy to use. Plus, CloudTalk works very well with most existing CRMs.


Eyituoyo O.
Industry: Information Technology & Services
Company size: 2-10 Employees

intruitive for Both Admins and Users

Used Daily for Free Trial
Reviewed on 2019/07/10
Review Source: Capterra

There are few companies that earn our respect in both terms of service and after-sales support and Cloudtalk has really impressed us. We see ourselves doing business with them for the foreseeable future.

Pros

One of the most difficult issues with adapting to new software is not just getting the administrators to like and accept the software but to also get the final users of the solutions (support team) to use it with minimal setup and a short learning cycle. It was so easy for staff to make use of it right out of the box that we were running literally within minutes. Also as a Systems Administrator, nothing is better than having a clean interface to work with, you get a quick summary right on your dashboard and any function or feature you need is within easy reach.

Plus with the support staff helping to iron out any and all issues that pop up, which was very few (was mostly our fault - a bad internet), we were more than happy having it as our default solution moving forward.

Cons

For now, I don't think there is anything negative I have to say about Cloudtalk. Would love to pick a number from a selection but that's not a con.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Iliana L.
Industry: Insurance
Company size: 11-50 Employees

Cloudtalk is the many tools in one

Used Daily for 1-5 months
Reviewed on 2020/08/25
Review Source: Capterra

It's a really great app especially because you can do more things than just call a contact. Top point the dashboard they provide is perfect and it gives you the control you need in order to analyze better your calls and get better results.

Pros

The features me and my team like the most are the possibility to send SMS and get replies, from your contacts, the possibility to use tags in order to categorize your calls, and leave notes at any time even when the call is over or maybe you have forgotten to write something and you can go back to the call history. I like it because it gives you the idea of a real phone so you can do more things with one app. Plus, the statistics dashboard is excellent.

Cons

The thing I liked the least at the beginning was some technical problems we faced with the integration with our CRM.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Careyn Q.
Industry: Real Estate
Company size: 11-50 Employees

App is Good But Still Needs Improvement

Used Daily for 1-5 months
Reviewed on 2019/10/23
Review Source: Capterra

Benefits:
-I can go anywhere with the handy mobile app on my iphone and still take business calls while mobile
-I can listen to the recordings anytime and go back to them when necessary
-I can easily connect with guests and colleagues and this drives more value into the business.

Pros

Upsides of Using CloudTalk:
-It has International calling capability
-It has a mobile app available for iPhone users
-It identifies who's logged in or not for internal users
-There is Caller ID
-I like the fact that most calls are recorded automatically is readily available for listening
-Easy to use; straightforward interface, userfriendly
-Dashboard is very useful and has all the information I need

Cons

Least Helpful / Dislikes
-The status showing if people are online/offline is not always accurate
-The application malfunctions regularly (maybe bugs)
-Calls are not being routed correctly sometimes
-Callers wait for a long time waiting when they are transferred
-Caller ID names not accurate
-No mobile phone app available for Android users - please create soon!!!

Rating breakdown

Ease of Use

Likelihood to recommend: 7.0/10

Victor S.
Industry: Accounting
Company size: 2-10 Employees

Well functioning and good integration with HubSpot

Used Daily for 1-5 months
Reviewed on 2020/08/27
Review Source: Capterra

We are able to better document our communication with customers in HubSpot. We are able to get more data on our communication

Pros

Integration with HubSpot allows for all of the information to be documented in HubSpot. This allows for recording calls on tickets and getting call analytics for the reports dashboard in Hubspot

Cons

The customer service was sometimes slow to respond or did not have answers for my questions. We have encountered some bugs with the service but they have not been critical and were fixed very quickly after giving information.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Stefan S.
Industry: Marketing & Advertising
Company size: 2-10 Employees

CloudTalk offers the best solution to our small team

Used Daily for 1-5 months
Reviewed on 2020/06/10
Review Source: Capterra

With CloudTalk we are solving the cold outreach via phone to potentially interested customers. The benefits of the software are: Monthly payable (no annual membership required), great customer support(!), intuitive handling and easy to use. Plus, CloudTalk works very well with most existing CRMs.

Pros

The most incredible feature about CloudTalk is the function to autorecord convesations and to integrate them into our current CRM (we are using HubSpot). This is very convenient when reaching out to potential clients once again after several days or even weeks have passed because I can always go back into the frame and the vibe of the previous call and seamlessly go on to the next.

Cons

There is nothing in particular that comes to mind. Maybe the call prices per minute are a little higher than for other cloud telephone systems.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8,9/10
Based on 161 user ratings
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CloudTalk Pricing

CloudTalk Pricing

Starting from
US$15,00/month
Free Trial
Subscription
Value for money

CloudTalk pricing scales with number of agents:

Starter:
$22/user per month (billed monthly) or $15/user per month (billed annually)

Essential:
$30/user per month (billed monthly) or $20/user per month (billed annually)

Expert:
$50/user per month (billed monthly) or $35/user per month (billed annually)

Custom:
Contact us - [email protected]

CloudTalk pricing scales with number of agents:

Starter:
$22/user per month (billed monthly) or $15/user per month (billed annually)

Essential:
$30/user per month (billed monthly) or $20/user per month (billed annually)

Expert:
$50/user per month (billed monthly) or $35/user per month (billed annually)

Custom:
Contact us - [email protected]

Value for Money
4,5/5
Based on 161 user ratings
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CloudTalk Features

CloudTalk Features

API
Activity Dashboard
Alerts / Escalation
Automatic Notifications
CRM Integration
Chat
Customizable Branding
Email Integration
Instant Messaging
Knowledge Base Management
Monitoring
Multi-Channel Communication
Real Time Monitoring
Reporting & Statistics
Self Service Portal
Social Media Integration
Support Ticket Management
Surveys & Feedback
Third Party Integration
Workflow Management
Features
4,4/5
Based on 161 user ratings
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Categories

Additional information for CloudTalk

Additional information for CloudTalk

Key features of CloudTalk

  • Auto Dialer
  • Blended Call Center
  • CTI
  • Call Logging
  • Encryption
  • Inbound Call Center
  • Inbound Reporting
  • Interactive Voice Response
  • Manual Dialer
  • Multi-Part Conferencing
  • Outbound Call Center
  • Outbound Reporting
  • Queue Management
  • Reporting/Analytics
  • Ring Groups
  • VoIP
  • Voice & Data Integration

Benefits

• Record calls and listen in at anytime to monitor team performance from any internet browser.

• Integrate your phone system with the most popular CRM, ecommerce or helpdesk system as Pipedrive, Helpscount or Shopify to simplify communication with your customers.

• Monitor your sales or customer support team in real-time. Feature call center dashboard allows you to see all the important data about your team.

• Allow agents to tailor their approach and meet individual caller needs by creating custom fields to capture the most relevant data and information.

• CloudTalk enables users to add customised tags to contacts and later identify them by their tags.

• Route callers to the correct department or group of agents with a combination of CloudTalk's automated call distribution (ACD), IVR menu, and skills-based routing.

• Create an automated outbound ID based on the country of call destination in order to call customers from a local number.

• Motivate contact center teams with CloudTalk’s modifiable Wallboard, which displays an overview of call center metrics on LCD screens in real time, providing agents with a live picture of stats such us average wait time, number of callers on hold, service level, agent activity, and more.

CloudTalk FAQs

CloudTalk FAQs

Below are some frequently asked questions for CloudTalk.

Q. What type of pricing plans does CloudTalk offer?

CloudTalk offers the following pricing plans:

Starting from: US$15,00/month

Pricing model: Subscription

Free Trial: Available

CloudTalk pricing scales with number of agents: Starter: $22/user per month (billed monthly) or $15/user per month (billed annually) Essential: $30/user per month (billed monthly) or $20/user per month (billed annually) Expert: $50/user per month (billed monthly) or $35/user per month (billed annually) Custom: Contact us - [email protected]

Q. What are the main features of CloudTalk?

CloudTalk offers the following features:

  • Auto Dialer
  • Blended Call Center
  • CTI
  • Call Logging
  • Encryption
  • Inbound Call Center
  • Inbound Reporting
  • Interactive Voice Response
  • Manual Dialer
  • Multi-Part Conferencing
  • Outbound Call Center
  • Outbound Reporting
  • Queue Management
  • Reporting/Analytics
  • Ring Groups
  • VoIP
  • Voice & Data Integration

Q. Who are the typical users of CloudTalk?

CloudTalk has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business

Q. What languages does CloudTalk support?

CloudTalk supports the following languages:

Czech, English

Q. What type of pricing plans does CloudTalk offer?

CloudTalk has the following pricing plans:

Subscription

Q. Does CloudTalk support mobile devices?

CloudTalk supports the following devices:

Android, iPhone, iPad

Q. What other apps does CloudTalk integrate with?

CloudTalk integrates with the following applications:

BigCommerce, Freshdesk, Help Scout, LiveChat, Onpipeline, Salesforce Sales Cloud, Shopify, Zendesk, Zendesk Sell, Zoho CRM

Q. What level of support does CloudTalk offer?

CloudTalk offers the following support options:

Phone Support, Online Support, Knowledge Base, FAQs, Video Tutorials, Forum