Workpath

Scheduling and labor management for healthcare organizations

4,4 /5 (14 reviews) Write a Review!

Workpath Overview

What is Workpath?

Workpath is a cloud-based solution, with web and mobile applications, that provides healthcare organizations a HIPAA compliant workforce management and appointment scheduling system. Workpath streamlines order management functionality by allowing orders to be placed directly in the Workpath system, via EHR system, web links, or online forms, thus eliminating errors derived from outdated intake methods - phone, email, and fax. Ordering capabilities are made available to anyone that your organization chooses to provide access to. that f Managers, office staff, or dispatchers are more easily able to manage your workforce in once, central location. Once all of your employees and contractors accept their invitations to join the system, you are able to record and track all of their certifications, licenses and training in order to maintain regulatory and contractual compliance. Employees and contractors have the ability to either create their own schedule or have their schedule assigned by managers.

Appointments, assignments, or shifts are then scheduled directly into a centralized calendar, with the work opportunities posted out to multiple people where appropriate. Whether you assign or offer work, Workpath accommodates how you manage the distribution of work. If you assign work, a tagging feature combined with smart matching algorithms allows the system to help your team auto-assign work requests to the available, appropriately trained, and most qualified team members. Alternatively, if you offer work to your team, the same tagging feature and smart matching algorithms help the system determine the available, nearby, and qualified workers, and share the opportunity with all of those workers on a first-come, first-served basis.

Workpath tracks and displays all appointment or shift statuses in real time with updates shown on your organization's dashboard. Notification support posts status updates, appointment or shift changes, and workforce requests to your staff. End user communication includes the sending of email and text confirmation and reminder messages to ensure that work is performed timely. Step-by-step procedures, required equipment, and necessary supplies are each customized for each of the services that your organization offers. Each field can all be defined into the system and you can create sharable service request order forms for your clients, customers, patients, or other orderers to request specific services.

Workpath is also joined by a companion application for iOS and Android devices, giving field staff access to schedules, job assignments, work locations, appointment/shift details, and available work opportunities. The Workpath mobile applications allow your staff and your customers or clients to stay informed with transparent information and real-time updates from the field.

Workpath Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

A 14-day trial is available.

Pricing information can be requested via the Workpath website.


Workpath Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

An example of a field worker or driver receiving in-car directions to an appointment location via the Workpath app for Android smartphones
Workpath's appointment screen shown running within the browser of an iMac desktop computer
Within Workpath, appointments are created into the system and accepted by staff, giving customers or patients instant updates on specialist arrival
An example of an emailed appointment reminder notification, confirming a scheduled appointment by date and time
An example of a customizable care service reminder pushed to a patient's mobile device, detailing confirmation of a scheduled appointment at a given date and time
The calendar view within Workpath's appointments screen shows scheduled daily, weekly and monthly appointments with color coded status indicators
Calendar-based appointment scheduling provides visibility into which team member is assigned and then currently servicing each appointment
The appointments screen within Workpath provides an appointments search field, new appointment button, plus filtered viewing of currently logged appointments of any status
The companion Workpath mobile app shown on iOS, detailing the Sign In screen, plus the My Schedule, Incoming Opportunities and Request Details tabs
The Workpath app for iOS and Android, as shown, displaying Google Map directions to a contact location
Workpath video Workpath video Workpath screenshot: An example of a field worker or driver receiving in-car directions to an appointment location via the Workpath app for Android smartphones Workpath screenshot: Workpath's appointment screen shown running within the browser of an iMac desktop computer Workpath screenshot: Within Workpath, appointments are created into the system and accepted by staff, giving customers or patients instant updates on specialist arrival Workpath screenshot: An example of an emailed appointment reminder notification, confirming a scheduled appointment by date and time Workpath screenshot: An example of a customizable care service reminder pushed to a patient's mobile device, detailing confirmation of a scheduled appointment at a given date and time Workpath screenshot: The calendar view within Workpath's appointments screen shows scheduled daily, weekly and monthly appointments with color coded status indicators Workpath screenshot: Calendar-based appointment scheduling provides visibility into which team member is assigned and then currently servicing each appointment Workpath screenshot: The appointments screen within Workpath provides an appointments search field, new appointment button, plus filtered viewing of currently logged appointments of any status Workpath screenshot: The companion Workpath mobile app shown on iOS, detailing the Sign In screen, plus the My Schedule, Incoming Opportunities and Request Details tabs Workpath screenshot: The Workpath app for iOS and Android, as shown, displaying Google Map directions to a contact location

Workpath Reviews

Workpath Reviews

Overall rating
4,4
/
5
Excellent
8

Very good
4

Average
1

Poor
1

Terrible
0

Value for Money
4,4
Features
4
Ease of Use
4,1
Customer Support
4,3
86% recommended this app
June S.

CareDx review

Fills a service that we need to take care of patients


Gina A.

Workpath Review


Valerie M.

Could be better

It is not what I was hoping for it is not helpful for the contractor because it keeps no information for me


Jeanne K.

Workpath Review

Have had difficulty with service but eventually it was fixed.


Kyei T.

More improvement needed

I always have to log in to use on safari but I can’t get in on the app!


June S.
Industry: Medical Devices
Company size: 201-500 Employees

CareDx review

Used Daily for 6-12 months
Reviewed on 2019/11/05
Review Source: Capterra

Fills a service that we need to take care of patients

Pros

It is easy to use and I like the ability to duplicate orders

Cons

When typing information into the orders the cursor jumps around to different lines and also will auto populate into address lines when I do not want it to. Have to pay attention because the address can be wrong from an auto population or the typing doesn't make sense because the line moved while you are typing

Response from Workpath

Hi June, thank you for using our product, we appreciate your support of Workpath and take your feedback seriously.

We pride ourselves on building a product that is easy to use for our customers. We will forward your comments to our product team and they will investigate further.

If there's any additional support, training, or general help that we can provide, please feel free to reach out to us at [email protected]

Best,
Workpath

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Gina A.
Industry: Staffing & Recruiting
Company size: 11-50 Employees

Workpath Review

Used Daily for 2+ years
Reviewed on 2019/11/05
Review Source: Capterra

Pros

The desktop version is very user-friendly. Workpath team is always available to assist.

Cons

Phlebotomists have difficulty accessing the mobile app in the field and moving through steps.
I would like to be able to customize each client's account rather than having to make a change across the board.

Response from Workpath

Hi Gina, thank you for using our product, we appreciate your support of Workpath and take your feedback seriously.

We pride ourselves on building a product that is easy to use for our customers. If users are having any issues with the mobile app in the field, please have them reach out to us directly for support (we have a chat option for them from the app and on the site). We are working on a feature to allow for customization by client organization - we'll let you know when that is available!

If you are interested in an account review, we'd be happy to have a team member perform an analysis of your organization's account. They would be able to make profile recommendations based on their evaluation and find ways for you to improve usability and efficiency.

If there's any additional support, training, or general help that we can provide, please feel free to reach out to us at [email protected]

Best,
Workpath

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Valerie M.
Industry: Health, Wellness & Fitness
Company size: 501-1 000 Employees

Could be better

Used Other for 1+ year
Reviewed on 2019/10/31
Review Source: Capterra

It is not what I was hoping for it is not helpful for the contractor because it keeps no information for me

Pros

I was very hopeful that this would be accessible and helpful to my calendar

Cons

Since I am a third party this has not been as helpful as I had hoped I am assigned a client and this is helpful in contacting this person but then I have to call my company to actually enter the appointment time or any notes that I've acquired from the person when you utilize the map on work pass it doesn't put the address up so you're on their street looking for who I don't know wait and see if it stops where you're supposed to be not helpful for me at all I end up having to put the actual address in maps and then I get where I'm going and not on a side of a Mountain experience

Response from Workpath

Hi Valerie, thank you for using our product, we appreciate your support of Workpath and take your feedback seriously.

We designed our mobile app with the mobile user in mind, but ultimately it is up to the organization which functionality you will have access to. We do allow you to edit the date/time from the mobile app as well as enter notes at any time, as necessary. We also store all appointments in your History tab.

We use a commercially available partner to power our Maps solution. If you ever have a problem with an address, please reach out to our team and we can resolve the issue.

If you'd like additional training on how to best use our product, please reach out to [email protected] or chat with us at www.workpath.co.

Best,
Workpath

Rating breakdown

Ease of Use

Likelihood to recommend: 3.0/10

Jeanne K.
Industry: Hospital & Health Care
Company size: Self Employed

Workpath Review

Used Daily for 1+ year
Reviewed on 2019/10/31
Review Source: Capterra

Have had difficulty with service but eventually it was fixed.

Pros

Ease of use is truly the most important.

Cons

Customer Service is difficult to contact.

Response from Workpath

Hi Jeanne, thank you for using our product, we appreciate your support of Workpath.

Our support team is available weekdays via phone, email, and chat from 9am to 5pm EST. If you have a request after hours, it will be returned the next business day.

If there's any additional support or training that we can provide, please feel free to reach out to us at [email protected]

Best,
Workpath

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

Kyei T.
Industry: Biotechnology
Company size: 201-500 Employees

More improvement needed

Used Weekly for 6-12 months
Reviewed on 2019/11/05
Review Source: Capterra

I always have to log in to use on safari but I can’t get in on the app!

Pros

Easy to navigate when using on safari. But it doesn’t allow me into more things to do!

Cons

For whatever reason I can log in into the app

Response from Workpath

Hi Kyei, thank you for using our product. We appreciate your support of Workpath and take your feedback seriously.

We apologize for any inconvenience. Our mobile app and web app use the same login credentials, so you should be able to log into both. If you are still unable to access the mobile app, please reach out to us via chat on our website or at [email protected] for assistance.

Best,
Workpath

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

User recommendation
6,9/10
Based on 14 user ratings
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Workpath Pricing

Workpath Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

A 14-day trial is available.

Pricing information can be requested via the Workpath website.

A 14-day trial is available.

Pricing information can be requested via the Workpath website.

Value for Money
4,4/5
Based on 14 user ratings
Compare value for money rating with alternatives
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Workpath Features

Workpath Features

API
Activity Dashboard
Appointment Management
Automatic Notifications
Billing & Invoicing
Calendar Management
Charting
Claims Management
Client Portal
Compliance Management
Customizable Reporting
Document Management
Document Storage
HIPAA Compliance
Records Management
Reminders
Reporting & Statistics
Self Service Portal
Third Party Integration
Workflow Management
Features
4/5
Based on 14 user ratings
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Categories

Additional information for Workpath

Additional information for Workpath

Key features of Workpath

  • Field Communication
  • No-Show Tracking
  • On Call Scheduling
  • Patient Scheduling
  • Physician Scheduling
  • Recurring Appointments
  • Scheduling
  • Staff Scheduling
  • Time & Attendance
  • Visit Verification

Benefits

• Workpath’s smart matching functionality enables a customer to place a service order, have the order validated, and immediately communicate the work opportunity to the specific worker or team responsible. Your staff won't need to manually track skills, certifications, availability, and location anymore.

• Procedure intelligence allows management to provide all necessary steps and work instructions to teams via the mobile Workpath application, available for iOS and Android. Eliminate the need for paperwork and memorization of countless nuances that your customers require. Automate all processes and protocols and give your team access at the point of care.

• Employees and contractors have individual availability settings. Your team's calendar-based scheduling allow managers to transparently schedule, meticulously track and efficiently assign work opportunities. Manage your team's schedule and ensure that work is distributed appropriately based on your team's availability, qualifications (certifications, educated, title, etc.), and proximity.

• Customized email and text confirmation messages and reminder notifications ensure that shifts and appointments are never missed by staff, customers, or patients.

• A unique tagging system allows your team to customize groups within your organization or to manage important documentation. Tagging gives your management team peace of mind while the system ensures you are deploying the best available labor to fulfill a given service request. By allowing the system to track certifications, education, licenses, and other qualifications, you ensure that your team is always up to date and that your work opportunities are filled properly without manual error.

Workpath FAQs

Workpath FAQs

Below are some frequently asked questions for Workpath.

Q. What type of pricing plans does Workpath offer?

Workpath offers the following pricing plans:

Pricing model: Subscription

Free Trial: Available

A 14-day trial is available. Pricing information can be requested via the Workpath website.

Q. What are the main features of Workpath?

Workpath offers the following features:

  • Field Communication
  • No-Show Tracking
  • On Call Scheduling
  • Patient Scheduling
  • Physician Scheduling
  • Recurring Appointments
  • Scheduling
  • Staff Scheduling
  • Time & Attendance
  • Visit Verification

Q. Who are the typical users of Workpath?

Workpath has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Non Profit, Mid Size Business

Q. What languages does Workpath support?

Workpath supports the following languages:

English

Q. What type of pricing plans does Workpath offer?

Workpath has the following pricing plans:

Subscription

Q. Does Workpath support mobile devices?

Workpath supports the following devices:

Android, iPhone, iPad

Q. What other apps does Workpath integrate with?

Workpath integrates with the following applications:

Google Maps

Q. What level of support does Workpath offer?

Workpath offers the following support options:

Phone Support, Online Support