Betterez

Betterez

Reservations & ticketing management platform

4.7/5 (14 reviews)

Betterez Overview

Betterez is a scalable and flexible cloud-based software that offers a solution for the RTM (reservation and ticketing management) industry. The software helps transportation, travel and admissions companies, including shuttle services, casinos, commuter companies, passenger trains, attractions, tours, and box offices, to increase their sales and offer a streamlined user experience. The software also offers a barcode and NFC (near field communication) mobile scanning app to further facilitate the users’ reservation and ticketing needs.

Betterez offers capacity management features integrated throughout the platform in order to maximize efficiency. The capacity can be changed daily and scheduled into the transaction screens at-a-glance, in real time during the sales process. It can also be managed with main routes and schedules. With the platform’s interactive dashboard, the operators can monitor ride capacities in real-time, as well as maximizing inventory, capacity and demand.

The software allows the sale of a limitless number of ancillary revenue products, grouped with or without reservation and ticketing. The comprehensive revenue management suite within Betterez allows the operators to offer customers the right trip, at custom prices.

Betterez’s advanced, web-based seat map engine is designed to simplify the venue creation and setup processes. With the scheduling tool, operators can add multiple schedules with the desired number of dates and routes, including multi-day events, multi-city trips and locations. The software lets customers create multi-use tickets such as open-ended tickets, reservation, bundle booklets, monthly passes, admissions, events and more.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

Betterez Reviews

Overall rating
4.7/5
100% positive reviews
10
Excellent
4
Very good
0
Average
0
Poor
0
Terrible
Joe W.

Functional, Nifty, Ever Growing Reservation System.

Used Daily for 2+ years
Reviewed on 2016/09/21
Review Source: Capterra

been using this product for over 4 years now- and we have had in grow with our business. In the beginning we were using home made database that was very specifically engineered to our needs, but wasn't capable (because of its age) of taking online reservations. We integrated the basic online component of Betterez into our system with a high degree of extra effort on our customer support staff side. Eventually we changed our in-house system and policies and made the move over to a Full Time Betterez system; this change was a little rough in the beginning but we received great support from the Betterez team and it worked out well. Now almost 5 years later we are still reaping the benefits of an up to date, supported, and growing reservation system. It has been wonderful to be a part of the development of the Betterez system.

Pros

All in one transportation reservation, manifest, and sales system.
Good Support.
Front Side simplicity and intuitive user friendly GUI that even our Senior/Non-tech savvy customers can use easily.

Cons

Some changes are slow and others happen like lightening- it makes for a bumpy ride at times, and soft/whiney employees can have a hard time dealing with the changes or lack there of.
The system does not have a simplistic, intuitive, or as yet, reliable accounting system to integrate into our bookkeeping or payroll- though I am told this maybe coming.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Scott W.

Very good product that is so easy to use.

Used Daily for 6-12 months
Reviewed on 2016/12/12
Review Source: Capterra

When we bought the company, ticketing was a manual process. We had books to keep track of passengers and availability and paper everywhere. We tried to have custom reservation platform built and it was an expensive lesson that did not even get off the ground. I got introduced to Betterez and had several conversations with their reps. I could not believe how much time these guys dedicated to me and my little company. Still, to this day, they both take a personal interest in what is going on and how we are making out with the program. Anytime I have a thought or request for a change, they listen and ask questions. Betterez is very simple to use and get onto using. I love that it is cloud-based, I can log in anywhere in the world from my phone or tablet. We very recently launched our online purchasing through our website, this is helping us provide our customers with another easy and safe method to check the availability of seats and to buy tickets. This will help me achieve my goal of being paperless.

Pros

PROS - very easy program, fantastic follow-up, and support, customer support group are quick to respond, works very well

Cons

CONS -hopefully, some new features come along would like to have capabilities to do charter bookings and manifest as well as the line run ticketing, would like to have the ability to assign drivers and vehicle numbers to a manifest.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Yannick G.

A reservation system that grew my business

Used Daily for 2+ years
Reviewed on 2018/09/28
Review Source: Capterra

This platform has essentially helped us to move from a traditional business model to a digital and competitive business model. All new features and tech upgrades ensure our business to be ahead of any new requirements in our industry. Through promo codes I was able to launch regular marketing campaigns which drove ticket sales. I now offer bundled tickets which allows my passengers to benefit from discounts on a regular basis. Their parcel feature has created a new line of business for me and added additional revenue – opening up the world of eFreight. I highly recommend working with Betterez to anyone looking to modernize their reservation system!

Pros

Lots of great features like promo codes, bundled tickets and parcel.

Cons

I once experienced a bug in one of their features, but they resolved the issue within 24 hours.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Jared M.

Great product!

Used Weekly for 2+ years
Reviewed on 2016/09/07
Review Source: Capterra

I began using the Betterez system for our College Coach Bus shuttle service in early 2012. From the start they were highly responsive to our needs and requests, building out their product with constant enhancements. Those improvements have continued and they are always introducing fantastic new additions and capabilities despite already having been a highly effective solution. They have constantly improved in every aspect, from the product to their customer service, with an organized vision for future enhancements that seems to be largely based on the requests of their customers. Similar services have tried to convert us over the years to their product, but when stacked up next to Betterez, they’ve all fallen short. They have proven their capability to provide a vital service for our business over and over and we will be using them for our new daily line run service, Catch-a-Ride. I have already recommended them to another operator and will continue to recommend them!

Pros

Easy to use as an operator, customer friendly for my passengers

Cons

If there are any, I haven’t found them in my 5 years of using them

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Felix R.

Awesome Customer Support and Easy to Implement Platform

Used Daily for 6-12 months
Reviewed on 2016/09/02
Review Source: Capterra

We had a previous online reservation system that was costing quite a bit, was confusing to our customers, and was an overall pain to maintain and implement new trips or to revise current trips. Researched alternatives and Betterez won me over with their cost, ease of setup, and their customer support. It took a couple of days to setup our daily airport run, cross-state shuttle, and other seasonal trips.

Pros

Everything. I can't really think of anything I don't like. The value is great. Features are all there for our business. The support is amazing and it's really easy to use.

Cons

No option for analytics. Landing page visitors look to be dropping off but it would be great if you could put in tracking code to see the behavior flow from the page to either drop off or to your betterez products page.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Betterez Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Contact Betterez for pricing information.

Betterez Features

  • API
  • Self Service Portal
  • Third Party Integration

  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Automatic Notifications
  • Billing & Invoicing
  • Calendar Management
  • Case Management
  • Custom Forms
  • Customizable Reporting
  • Data Import/Export
  • Document Management
  • Document Storage
  • Geographic Maps
  • Permission Management
  • Records Management
  • Reporting & Statistics
  • Workflow Management

Additional information for Betterez

Key features of Betterez

  • Barcode / Ticket Scanning
  • Box Office Management
  • Concessions Management
  • Customer Management
  • Driver Data
  • Driver Management
  • Fixed Route Management
  • General Admission
  • Kiosk Ticketing
  • Load Management
  • Mobile Ticketing
  • Multiple Route Support
  • Online Ticketing
  • Onsite Ticketing
  • Print-at-Home
  • Quotes / Estimates
  • Real Time Simulation
  • Reserved Seating
  • Scheduling
  • Scheduling
  • Season Tickets
  • Statistics
  • VIP & Discount Tickets

Benefits

  • With a comprehensive suite of tools, operators can attract, retain and track their most loyal customers.

  • All customer data is available in real-time throughout the system.

  • Users can offer their customer the right trip, to the right place, at the right price, in order to provide a personalized experience.

  • The advanced seat map engine can simplify seat allocation, venue management, and setup process.

  • Multiple ticketing products and core reservations can be sold in the same sales flow.

  • Betterez FAQs

    Below are some frequently asked questions for Betterez.

    Q. What type of pricing plans does Betterez offer?

    Betterez offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Available

    Contact Betterez for pricing information.

    Q. What are the main features of Betterez?

    Betterez offers the following features:

    • Barcode / Ticket Scanning
    • Box Office Management
    • Concessions Management
    • Customer Management
    • Driver Data
    • Driver Management
    • Fixed Route Management
    • General Admission
    • Kiosk Ticketing
    • Load Management
    • Mobile Ticketing
    • Multiple Route Support
    • Online Ticketing
    • Onsite Ticketing
    • Print-at-Home
    • Quotes / Estimates
    • Real Time Simulation
    • Reserved Seating
    • Scheduling
    • Scheduling
    • Season Tickets
    • Statistics
    • VIP & Discount Tickets

    Q. Who are the typical users of Betterez?

    Betterez has the following typical customers:

    Mid Size Business, Small Business

    Q. What languages does Betterez support?

    Betterez supports the following languages:

    English

    Q. What type of pricing plans does Betterez offer?

    Betterez has the following pricing plans:

    Subscription

    Q. Does Betterez support mobile devices?

    We do not have any information about what devices Betterez supports

    Q. What other apps does Betterez integrate with?

    Betterez integrates with the following applications:

    Constant Contact, Mailchimp, Salesforce Sales Cloud, SurveyMonkey

    Q. What level of support does Betterez offer?

    Betterez offers the following support options:

    Online Support