About Betterez

Betterez is a scalable and flexible cloud-based software that offers a solution for the RTM (reservation and ticketing management) industry. The software helps transportation, travel and admissions companies, including shuttle services, casinos, commuter companies, passenger trains, attractions, tours, and box offices, to increase their sales and offer a streamlined user experience. The software also offers a barcode and NFC (near field communication) mobile scanning app to further facilitate the users’ reservation and ticketing needs.

Betterez offers capacity management features integrated throughout the platform in order to maximize efficiency. The capacity can be changed daily and scheduled into the transaction screens at-a-glance, in real time during the sales process. It can also be managed with main routes and schedules. With the platform’s interactive dashboard, the operators can monitor ride capacities in real-time, as well as maximizing inventory, capacity and demand.

The software allows the sale of a limitless number of ancillary revenue products, grouped with or without reservation and ticketing. The comprehensive revenue management suite within Betterez allows the operators to offer customers the right trip, at custom prices.

Betterez’s advanced, web-based seat map engine is designed to simplify the venue creation and setup processes. With the scheduling tool, operators can add multiple schedules with the desired number of dates and routes, including multi-day events, multi-city trips and locations. The software lets customers create multi-use tickets such as open-ended tickets, reservation, bundle booklets, monthly passes, admissions, events and more.

Key benefits of Betterez

  • With a comprehensive suite of tools, operators can attract, retain and track their most loyal customers.

  • All customer data is available in real-time throughout the system.

  • Users can offer their customer the right trip, to the right place, at the right price, in order to provide a personalized experience.

  • The advanced seat map engine can simplify seat allocation, venue management, and setup process.

  • Multiple ticketing products and core reservations can be sold in the same sales flow.

  • Devices

    Business size

    S M L

    Markets

    United States

    Supported Languages

    English

    Images

    Manage customer profiles and view their purchase history
    Allow clients to make bookings through the app
    Users can create accounts to manage their bookings
    Clients are able to view all of their upcoming bookings within the client portal
    View 5 more
    Betterez video Betterez screenshot: Manage customer profiles and view their purchase history Betterez screenshot: Allow clients to make bookings through the app Betterez screenshot: Users can create accounts to manage their bookings Betterez screenshot: Clients are able to view all of their upcoming bookings within the client portal

    Features

    Total features of Betterez: 49

    • API
    • Barcode / Ticket Scanning
    • Billing & Invoicing
    • Booking Management
    • Campaign Management
    • Capacity Management
    • Client Portal
    • Concessions Management
    • Customer Activity Tracking
    • Customer Data Management
    • Customer Management
    • Customer Profiles
    • Demographic Data
    • Discount Management
    • Driver Management
    • Employee Management
    • Event Scheduling
    • Event Ticketing
    • Facility Scheduling
    • Fixed Route Management
    • Gift Card Management
    • Inventory Management
    • Kiosk Ticketing
    • Live Driver Tracking
    • Mobile Ticketing
    • Multiple Route Support
    • Online Booking
    • Online Ticketing
    • Onsite Ticketing
    • Order Management
    • Point of Sale (POS)
    • Print-at-Home
    • Promotions Management
    • Real Time Analytics
    • Real Time Simulation
    • Reporting/Analytics
    • Reservations Management
    • Revenue Management
    • Sales Trend Analysis
    • Scheduling
    • Season Tickets
    • Self Service Portal
    • Shopping Cart
    • Statistics
    • Support Ticket Management
    • Third Party Integrations
    • Ticket Reservations
    • Visual Analytics
    • Website Management

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    Reviews

    Overall rating

    4,7 /5
    (14)
    Value for Money
    4,5/5
    Features
    4,4/5
    Ease of Use
    4,8/5
    Customer Support
    4,8/5

    Already have Betterez?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 14
    Yannick G.
    Overall rating
    • Industry: Transportation/Trucking/Railroad
    • Company size: 201-500 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    A reservation system that grew my business

    Reviewed on 2018/09/28

    This platform has essentially helped us to move from a traditional business model to a digital and...

    This platform has essentially helped us to move from a traditional business model to a digital and competitive business model. All new features and tech upgrades ensure our business to be ahead of any new requirements in our industry. Through promo codes I was able to launch regular marketing campaigns which drove ticket sales. I now offer bundled tickets which allows my passengers to benefit from discounts on a regular basis. Their parcel feature has created a new line of business for me and added additional revenue – opening up the world of eFreight. I highly recommend working with Betterez to anyone looking to modernize their reservation system!

    Pros

    Lots of great features like promo codes, bundled tickets and parcel.

    Cons

    I once experienced a bug in one of their features, but they resolved the issue within 24 hours.

    Scott W.
    Overall rating
    • Industry: Transportation/Trucking/Railroad
    • Company size: 11-50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Very good product that is so easy to use.

    Reviewed on 2016/12/12

    When we bought the company, ticketing was a manual process. We had books to keep track of...

    When we bought the company, ticketing was a manual process. We had books to keep track of passengers and availability and paper everywhere. We tried to have custom reservation platform built and it was an expensive lesson that did not even get off the ground. I got introduced to Betterez and had several conversations with their reps. I could not believe how much time these guys dedicated to me and my little company. Still, to this day, they both take a personal interest in what is going on and how we are making out with the program. Anytime I have a thought or request for a change, they listen and ask questions. Betterez is very simple to use and get onto using. I love that it is cloud-based, I can log in anywhere in the world from my phone or tablet. We very recently launched our online purchasing through our website, this is helping us provide our customers with another easy and safe method to check the availability of seats and to buy tickets. This will help me achieve my goal of being paperless.

    Pros

    PROS - very easy program, fantastic follow-up, and support, customer support group are quick to respond, works very well

    Cons

    CONS -hopefully, some new features come along would like to have capabilities to do charter bookings and manifest as well as the line run ticketing, would like to have the ability to assign drivers and vehicle numbers to a manifest.

    Joe W.
    Overall rating
    • Industry: Transportation/Trucking/Railroad
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Functional, Nifty, Ever Growing Reservation System.

    Reviewed on 2016/09/21

    been using this product for over 4 years now- and we have had in grow with our business. In the...

    been using this product for over 4 years now- and we have had in grow with our business. In the beginning we were using home made database that was very specifically engineered to our needs, but wasn't capable (because of its age) of taking online reservations. We integrated the basic online component of Betterez into our system with a high degree of extra effort on our customer support staff side. Eventually we changed our in-house system and policies and made the move over to a Full Time Betterez system; this change was a little rough in the beginning but we received great support from the Betterez team and it worked out well. Now almost 5 years later we are still reaping the benefits of an up to date, supported, and growing reservation system. It has been wonderful to be a part of the development of the Betterez system.

    Pros

    All in one transportation reservation, manifest, and sales system.
    Good Support.
    Front Side simplicity and intuitive user friendly GUI that even our Senior/Non-tech savvy customers can use easily.

    Cons

    Some changes are slow and others happen like lightening- it makes for a bumpy ride at times, and soft/whiney employees can have a hard time dealing with the changes or lack there of.
    The system does not have a simplistic, intuitive, or as yet, reliable accounting system to integrate into our bookkeeping or payroll- though I am told this maybe coming.

    Jared M.
    Overall rating
    • Industry: Transportation/Trucking/Railroad
    • Company size: 2-10 Employees
    • Used Weekly for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Great product!

    Reviewed on 2016/09/07

    I began using the Betterez system for our College Coach Bus shuttle service in early 2012. From the...

    I began using the Betterez system for our College Coach Bus shuttle service in early 2012. From the start they were highly responsive to our needs and requests, building out their product with constant enhancements. Those improvements have continued and they are always introducing fantastic new additions and capabilities despite already having been a highly effective solution. They have constantly improved in every aspect, from the product to their customer service, with an organized vision for future enhancements that seems to be largely based on the requests of their customers. Similar services have tried to convert us over the years to their product, but when stacked up next to Betterez, they’ve all fallen short. They have proven their capability to provide a vital service for our business over and over and we will be using them for our new daily line run service, Catch-a-Ride. I have already recommended them to another operator and will continue to recommend them!

    Pros

    Easy to use as an operator, customer friendly for my passengers

    Cons

    If there are any, I haven’t found them in my 5 years of using them

    Felix R.
    Overall rating
    • Industry: Transportation/Trucking/Railroad
    • Company size: 51-200 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Awesome Customer Support and Easy to Implement Platform

    Reviewed on 2016/09/02

    We had a previous online reservation system that was costing quite a bit, was confusing to our...

    We had a previous online reservation system that was costing quite a bit, was confusing to our customers, and was an overall pain to maintain and implement new trips or to revise current trips. Researched alternatives and Betterez won me over with their cost, ease of setup, and their customer support. It took a couple of days to setup our daily airport run, cross-state shuttle, and other seasonal trips.

    Pros

    Everything. I can't really think of anything I don't like. The value is great. Features are all there for our business. The support is amazing and it's really easy to use.

    Cons

    No option for analytics. Landing page visitors look to be dropping off but it would be great if you could put in tracking code to see the behavior flow from the page to either drop off or to your betterez products page.

    Showing 5 reviews of 14 Read all reviews

    Betterez FAQs

    Below are some frequently asked questions for Betterez.

    Betterez offers the following pricing plans:

    • Starting from:
    • Pricing model: Subscription
    • Free Trial: Available

    Contact Betterez for pricing information.

    We do not have any information about Betterez features

    Betterez has the following typical customers:

    2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    Betterez supports the following languages:

    English

    Betterez supports the following devices:

    Betterez integrates with the following applications:

    Constant Contact, Mailchimp, Salesforce Sales Cloud, SurveyMonkey

    Betterez offers the following support options:

    Email/Help Desk, 24/7 (Live rep), Chat

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