About Wisp

Wisp is a full-service, cloud-based space management solution designed to configure stack diagrams to space functions, square footage, headcount, and business units. It provides space and occupancy management on interactive floor plans with the functionality required by real estate and facility teams for efficient strategic planning. The SaaS Wisp solution is supported by ongoing floor plan updates and advisory services for the whole real estate life cycle.

Wisp is a unique solution that can be tailored to any business needs and aims to fill the gaps in conventional IWMS, and CAFM software. Wisp is an intuitive and robust web-based platform that helps to manage occupancy and space, with tools for configuring it for the purpose of sharing data with existing enterprise systems.

It is a fast and accurate tool that helps optimize space and prepare businesses for unexpected and quick access to information about space as well as occupancy for real estate and facilities managers. Users gain access to Wisp’s advanced reporting features which gives full control in the hands of the client for critical decision-making instantly.

Key benefits of Wisp

  • Wisp is a cloud-based space and facility management solution that users can access anytime and from anywhere.

  • It comes packed with a range of features and tools, such as asset management, equipment management, inspection management, and more.

  • Businesses can utilize Wisp to collect data about names, seats and room configurations, and further analyze space usage and identify patterns.

  • Wisp offers ongoing support that includes advisory services to help users properly understand what the data means to their business.

  • Users can track resources and assign them to occupants, with tools for tracking relevant data changes and running reports on usage.

  • Devices

    Business size

    S M L

    Markets

    United States

    Supported Languages

    English

    Images

    Blocking and Seating Scenarios: Create, modify, and save alternate blocking and occupant seating plans using the current floor plan layout
    Interactive Stack Plans: Generate stack diagrams that illustrate headcount, square footage, space function, business unit data, or user-defined criteria
    Move, Add, Change Requests: The MAC workflow process is defined and implemented based on best practices and client needs. Streamline request submittals and eliminate paper, email, or other manual MAC request processes
    Reports: Wisp includes a number of pre-defined occupant, space, square footage, and event reports depicting metrics such as vacancy, density, capacity, and churn
    View 5 more
    Wisp video
    Wisp screenshot: Blocking and Seating Scenarios: Create, modify, and save alternate blocking and occupant seating plans using the current floor plan layout Wisp screenshot: Interactive Stack Plans: Generate stack diagrams that illustrate headcount, square footage, space function, business unit data, or user-defined criteria Wisp screenshot: Move, Add, Change Requests: The MAC workflow process is defined and implemented based on best practices and client needs. Streamline request submittals and eliminate paper, email, or other manual MAC request processes Wisp screenshot: Reports: Wisp includes a number of pre-defined occupant, space, square footage, and event reports depicting metrics such as vacancy, density, capacity, and churn

    Features

    Total features of Wisp: 23

    • Administrative Reporting
    • Asset Management
    • Change Management
    • Customizable Reports
    • Data Import/Export
    • Design Management
    • Drag & Drop
    • Floor Plans & Maps
    • For Offices
    • Incident Management
    • Inspection Management
    • Lease Management
    • Maintenance Management
    • Occupancy Management
    • Office Directory
    • Reporting/Analytics
    • Resource Allocation & Planning
    • Resource Management
    • Space Management
    • Space Reservation
    • Usage Tracking/Analytics
    • Workflow Management
    • Workstation Tracking

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    Reviews

    Overall rating

    5 /5
    (13)
    Value for Money
    4,9/5
    Features
    4,8/5
    Ease of Use
    4,9/5
    Customer Support
    5/5

    Already have Wisp?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 13
    Phillip H.
    Overall rating
    • Industry: Cosmetics
    • Company size: 501-1 000 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Just right

    Reviewed on 2019/03/29

    WISP has been excellent! Great technical and customer support an intuitive suite of built in...

    WISP has been excellent! Great technical and customer support an intuitive suite of built in reports and the ability to request customization. You can "right size" the module subscription to fit your need. The system is not bloated, it simply does what it promises to do and in my experience sometimes more than you expected. It is reassuring to know that I can answer various space and head count related questions usually in under 5 minutes.

    Pros

    The system is straight forward, easy to understand not overly complicated get the results you're looking for.

    Cons

    The only caveat it's difficult on mobile devices but it is being addressed.

    Response from Gensler

    Phillip, thank you for sharing this positive feedback on our software and advisory team! We're glad to hear that you are easily able to get the information you need and that Wisp is right-sized for your needs.

    Marilyn P.
    Overall rating
    • Industry: Entertainment
    • Company size: 10 000+ Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Excellent User Friendly Program !!

    Reviewed on 2019/12/06

    This has been a wonderful experience since day one! Each contact is so helpful and responds very...

    This has been a wonderful experience since day one! Each contact is so helpful and responds very quickly. [SENSITIVE CONTENT HIDDEN] is our main contact and has helped us work out so many issues over the years and has worked closely with us to create the best possible way for Wisp to work for us, and have our information updated automatically when possible. Wonderful customer service! When I have questions they are quickly answered, issues resolved.

    Pros

    Very organized, easy to read and easy to get to the info I need. VERY user friendly. Quick to learn, quick to use. Provides us with the information we need a real time as we update. It offers more options that we have used.

    Cons

    There are times we wish it could conform to our detailed specifics. Having said that, we are aware that with programing changes you can accomplish most requests but with our restricted budgets and timeframes some aren't attainable.....or would really be worth the costs.

    Response from Gensler

    Marilyn, it's wonderful to hear this positive feedback, and we are so happy that you've found Wisp insightful and easy to use! We strive to deliver the highest level of customer service and your long-time account leader will be thrilled with this review on how he had helped your team succeed. Thank you!

    Daniel B.
    Overall rating
    • Industry: Real Estate
    • Company size: 10 000+ Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 9.0 /10

    AT&T - CRE WISP

    Reviewed on 2019/12/09

    Pros

    I love the layout of the program, once you understand how to navigate through the program it is very user friendly. All of my buildings and occupancy data can be accessed in a matter of seconds which is very helpful for a campus of 4,500+ employees. The color coded occupancy data per leader is also very helpful when overseeing the floor plate by Business Unit. I also appreciated the fact that I was able to add my floor leads to ensure the occupancy is accurate.

    Cons

    At first, it was a little difficult to navigate but [SENSITIVE CONTENT HIDDEN] and the team did a great job of hosting training sessions. These worked really well for my team and I. It would also be nice to incorporate our HR systems into WISP so that it tracks when employees leave the business by generating a report. I agree that not tying it web phone as employees sometimes change their own seats would cause too much confusion but if a notice when they leave was made available that would be helpful. Although I believe that would have to be on the AT&T side and not through WISP.

    Response from Gensler

    Daniel, we love to hear that Wisp is user-friendly and easy to navigate. It's great that you've granted your floor leads access to help maintain the data. We always encourage this as it helps improve data accuracy and integrity! With such a huge campus, easily accessing your portfolio within seconds sounds like a big help. When you are ready to further integrate your HR systems with Wisp, let us know and we will be happy to assist.

    Peter S.
    Overall rating
    • Industry: Computer Software
    • Company size: 1 001-5 000 Employees
    • Used Weekly for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Easy to Use Space Planning Software

    Reviewed on 2021/02/24

    Having the whole portfolio reporting on a consistent USF basis and having full transparency on a...

    Having the whole portfolio reporting on a consistent USF basis and having full transparency on a global basis is the primary driver. We are implementing an auto data feed and SSO which should improve accuracy and usability.

    Pros

    It is easy to use and the support is fantastic.

    Cons

    The recently introduced reservation module is rudimentary and not consistent with the overall software. Hoping they will improve and expand this functionality soon.

    Response from Gensler

    Peter,
    It's great to hear our team has been fantastic and that Wisp is providing you with transparency and consistency across your portfolio. Once you've integrated Wisp with your other systems, you'll also reap the benefits of increased data accuracy.

    We truly appreciate your candid feedback about our reservation capabilities, and are excited to share that we're currently developing three additional features to expand the functionality, as well as add completely new functionality. Our upcoming features will include:
    The ability to reserve desks for up to a year in advance
    The ability to reserve desks on behalf of another person(s)
    Touchless check in/out of desks using QR codes

    If you are interested in hearing more about our upcoming enhancements, please reach out to your Wisp Advisor!

    Frank A.
    Overall rating
    • Industry: Facilities Services
    • Company size: 1 001-5 000 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    WISP's Overall Performance for my Job Function

    Reviewed on 2019/01/22

    WISP has revolutionized the way our company internally charges our departments rent for their space...

    WISP has revolutionized the way our company internally charges our departments rent for their space usage. Making rent allocation changes is so easy now and the export and reporting features are in real time as well. WISP's space accountability and seat assignment allows us to track underutilized space more efficiently and gives us the ability to know who is located where, and if we have vacancies that can be filled.

    Pros

    The ability to make assignment and accountability changes in real time is the most efficient feature to me. The functionality and reporting features have such an expanded capability. With this product we have cut down a tremendous amount of labor hours doing manual change requests and alterations to the primitive accountability process we had previously. With this product you can determine if you are utilizing your space to its maximum efficiency and see where and how you can improve.

    Cons

    The inability for the user/operator to add/move or reconfigure standard furniture while in the furniture layer as opposed to sending the request to support.

    Response from Gensler

    Frank, thank you so much for taking the time to write this detailed review! It's wonderful to hear how Wisp has significantly reduced your labor hours for change requests, reporting and rent allocation changes. We pride ourselves on making our clients' lives easier and love hearing how Wisp has made this impact!

    Showing 5 reviews of 13 Read all reviews

    Wisp FAQs

    Below are some frequently asked questions for Wisp.

    Wisp offers the following pricing plans:

    • Starting from: US$600,00/month
    • Pricing model: Subscription
    • Free Trial: Available

    Priced per square footage with tiered pricing: Price decreases as SF increases. Contact Wisp for more information on pricing.

    We do not have any information about Wisp features

    Wisp has the following typical customers:

    2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    Wisp supports the following languages:

    English

    Wisp supports the following devices:

    We do not have any information about what integrations Wisp has

    Wisp offers the following support options:

    Email/Help Desk, Phone Support, 24/7 (Live rep), Chat

    Related categories

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