ISL Light
About ISL Light
ISL Online is a remote support software that empowers you to offer fast remote assistance. You can access and control attended or unattended computers (Windows, Mac or Linux) in seconds from any computer or mobile device and provide technical support to mobile device users. It’s a rich-featured remote support solution, featuring file transfer, text chat, audio and video calls, session recording, unattended access, RDP tunneling, administrative mode, reporting and rich customization options.
The remote desktop software can be customized to match your company graphic design and you can turn on and off specific features and apply advanced security measures in order to best fit your workflow. ISL Online license includes a proprietary live chat software, which you can apply to your website and offer your clients a very efficient communication and support channel. From a live chat you can start a remote desktop connection with your client with only one click, without passing the session code to them. It’s the fastest and easiest way of starting a remote support session.
With one license you can create any number of users, install software on any number of workstations and support any number of clients. You can go for a cloud-based or on-premises license.
Pricing starting from:
US$34.90/month
- Free Version
- Free Trial
- Subscription
Key benefits of ISL Light
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Pricing starting from:
US$34.90/month
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of ISL Light: 84
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Reviews
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- Industry: Hospital & Health Care
- Company size: 201–500 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy set-up, does the job
Reviewed on 2020/05/28
While some services were overloaded during the COVID crisis, there have been no technical difficulti...
While some services were overloaded during the COVID crisis, there have been no technical difficulties with ISL. The service is robust, intuitive and works well.
Pros
There is very low overhead with this software, users don't need to install anything and remote support can be up and running within half a minute from call.
Cons
Running services or applications with elevated privileges on the remote computer is a bit of a hassle.
Alternatives Considered
RealVNC ConnectReasons for Switching to ISL Light
The 500 minute plan is an excellent deal for occasional support.- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
A solid product for quick remote support
Reviewed on 2023/12/19
Much better than we expected for the price, has done everything we wanted it to and more, although...
Much better than we expected for the price, has done everything we wanted it to and more, although there are always areas for improvement.
Pros
Excellent value for money!
Very easy to transfer files, just drag and drop.
Quick and easy to access unattended machines.
Secure with multiple password layers.
Once deployment is set up, it's quickly scalable.
Concurrent user pricing model is much better than per user.
Customer support is always available and helpful via online chat.
Cons
Unable to see any info about unattended computers such as the username of the logged in user, or a screen preview.
Deployment is a little fiddly, it would be easier if you could just download a customised MSI without having to wrap up the commands.
There is no easy way to transfer existing ISL clients from one support provider to another.
Sometimes the client needs restarting to get all features working again (especially Ctrl+Alt+Del).
Product names are a little confusing, which version do users/customers need to install?
No easy customisation options with company logos etc.
Reasons for Choosing ISL Light
Cost for a growing business was too high with other competitors.Reasons for Switching to ISL Light
Unlimited unattended clients. Concurrent user pricing model. Value for money.Response from ISL Online
Hi James, thanks a lot for your detailed and valuable feedback! It's great to hear that you had a satisfying experience with ISL Online.
- Industry: Computer Networking
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Isl
Reviewed on 2022/12/20
Pros
Easy to access many computers from one console.
Cons
When you add computer it's hard to tag computer.
Alternatives Considered
TeamViewer RemoteResponse from ISL Online
Silvester, thank you for your feedback.
Regarding computer tags, you have the ability to define them while setting up unattended access for a computer. Please refer to this brief guide: https://help.islonline.com/44234/306294
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 5.0 /10
Real thoughts on isl
Reviewed on 2023/12/19
Pros
I love that you can self host ISL and your license comes with everything without a bunch of addons. The service has been super stable and easy to administrate/update with no real issues.
Cons
The biggest drawback with ISL is that third parties have literally 0 support for it. I work with Apple computers and MDM servers have nothing setup meaning you have to setup everything from scratch. I also have not found much documented about this from ISL.
Response from ISL Online
Hi Kris, we appreciate your feedback, thank you!
- Industry: Investment Management
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Excellent, simple and effective
Reviewed on 2023/12/19
Pros
It’s easy to deploy and manage remote devices.
Cons
The interface while connected to a remote device is a little clunky.
Alternatives Considered
LogMeIn ProReasons for Choosing ISL Light
Cost primarily, but also wanted something simple that did exactly what I want it to do and no more.Switched From
LogMeIn ProResponse from ISL Online
Brian, thank you for your feedback!
ISL Light FAQs
Below are some frequently asked questions for ISL Light.Q. What type of pricing plans does ISL Light offer?
ISL Light offers the following pricing plans:
- Starting from: US$34.90/month View Pricing Plans
- Pricing model: Subscription
- Free Trial: Available
SaaS and on-premises Server License available. Priced per simultaneous session. No other limits. Contact ISL Online for detailed pricing information.
Q. Who are the typical users of ISL Light?
ISL Light has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does ISL Light support?
ISL Light supports the following languages:
Arabic, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, French, German, Hebrew, Hindi, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovenian, Spanish, Swedish, Traditional Chinese, Turkish, Vietnamese
Q. Does ISL Light support mobile devices?
ISL Light supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does ISL Light integrate with?
ISL Light integrates with the following applications:
Autotask PSA, Avast Ultimate Business Security, Barracuda RMM, Bitrix24, Devolutions Hub, Freshdesk, Freshservice, Heimdal Remote Desktop, LanScope Cat, Microsoft Intune, PDQ Connect, Remote Desktop Manager
Q. What level of support does ISL Light offer?
ISL Light offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
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