About ISL Light

ISL Online is a remote support software that empowers you to offer fast remote assistance. You can access and control attended or unattended computers (Windows, Mac or Linux) in seconds from any computer or mobile device and provide technical support to mobile device users. It’s a rich-featured remote support solution, featuring file transfer, text chat, audio and video calls, session recording, unattended access, RDP tunneling, administrative mode, reporting and rich customization options.

The remote desktop software can be customized to match your company graphic design and you can turn on and off specific features and apply advanced security measures in order to best fit your workflow. ISL Online license includes a proprietary live chat software, which you can apply to your website and offer your clients a very efficient communication and support channel. From a live chat you can start a remote desktop connection with your client with only one click, without passing the session code to them. It’s the fastest and easiest way of starting a remote support session.

With one license you can create any number of users, install software on any number of workstations and support any number of clients. You can go for a cloud-based or on-premises license.

Pricing starting from:

US$34.90/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of ISL Light

  • With only one license, install ISL Online on unlimited workstations, create an unlimited number of users and support an unlimited number of clients.

  • Access a remote computer, install or update software to troubleshoot issues, reboot the remote computer and easily reconnect into the same session.

  • Customize the ISL Online remote desktop software and match your company graphics and workflow.

  • Enables two-factor authentication for maximum security.

  • Add live chat software to your website and start a remote desktop session with only one click directly from a chat. No need to enter the session code.
  • Typical Customers

    • Freelancers
    • Small Businesses (2-50)
    • Mid-size Companies (51-500)
    • Large enterprises (500 and more)

    Deployment

    • Cloud-based
    • On-premise

    Markets

    Afghanistan, Albania, Algeria, American Samoa, Andorra and 223 others

    Supported Languages

    Arabic, Brazilian Portuguese, Bulgarian, Catalan, Chinese and 27 others

    Pricing starting from:

    US$34.90/month

    • Free Version
    • Free Trial
    • Subscription

    Images

    ISL Light Software - Control a computer remotely
    ISL Light Software - Connect to an unattended computer
    ISL Light Software - Start a remote support session
    ISL Light Software - Enter the access password
    ISL Light Software - Offer mobile device support
    View 6 more
    ISL Light video
    ISL Light Software - Control a computer remotely
    ISL Light Software - Connect to an unattended computer
    ISL Light Software - Start a remote support session
    ISL Light Software - Enter the access password
    ISL Light Software - Offer mobile device support

    Features

    Total features of ISL Light: 84

    • API
    • Access Controls/Permissions
    • Active Directory Integration
    • Activity Dashboard
    • Activity Tracking
    • Alerts/Notifications
    • Annotations
    • Application Management
    • Audit Trail
    • Authentication
    • CRM
    • Chat/Messaging
    • Collaboration Tools
    • Communication Management
    • Compliance Management
    • Customizable Branding
    • Customizable Reports
    • Dashboard
    • Desktop Virtualization
    • Desktop/Browser Sharing
    • Diagnostic Tools
    • Diagnostics Tools
    • Email Management
    • Email Reminders
    • Event Logs
    • File Management
    • File Sharing
    • File Transfer
    • IT Asset Management
    • IT Reporting
    • License Management
    • Live Chat
    • Mobile Access
    • Mobile Screen Sharing
    • Monitoring
    • Multi-Channel Communication
    • Multi-Participant Screen Sharing
    • Multiple Monitor Access
    • Multiple User Accounts
    • On-Demand Recording
    • Performance Metrics
    • Presentation Streaming
    • Presenter Control Management
    • Print Management
    • Real Time Screen Sharing
    • Real-Time Chat
    • Real-Time Data
    • Real-Time Monitoring
    • Real-Time Notifications
    • Real-Time Updates
    • Remote Access/Control
    • Remote Monitoring & Management
    • Remote Printing
    • Remote Support Software
    • Remote Update/Installation
    • Reporting & Statistics
    • Reporting/Analytics
    • Role-Based Permissions
    • SSL Security
    • Screen Recording Software
    • Screen Sharing
    • Secure Data Storage
    • Secure Login
    • Self Service Portal
    • Server Monitoring
    • Service Level Agreement (SLA) Management
    • Session Recording
    • Session Transfer
    • Single Sign On
    • Summary Reports
    • Surveys & Feedback
    • Third-Party Integrations
    • Troubleshooting
    • Two-Factor Authentication
    • Two-Way Audio & Video
    • Unattended Access
    • Uptime Reporting
    • User Management
    • Video Call Recording
    • Video Chat
    • Video Conferencing
    • Video Support
    • Whiteboard
    • Workflow Management

    Alternatives

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    Reviews

    Overall rating

    4.7 /5
    (738)
    Value for Money
    4.5/5
    Features
    4.6/5
    Ease of Use
    4.7/5
    Customer Support
    4.7/5

    Already have ISL Light?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 738
    Matevž
    Matevž
    Overall rating
    • Industry: Hospital & Health Care
    • Company size: 201–500 Employees
    • Used Weekly for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Easy set-up, does the job

    Reviewed on 2020/05/28

    While some services were overloaded during the COVID crisis, there have been no technical difficulti...

    While some services were overloaded during the COVID crisis, there have been no technical difficulties with ISL. The service is robust, intuitive and works well.

    Pros

    There is very low overhead with this software, users don't need to install anything and remote support can be up and running within half a minute from call.

    Cons

    Running services or applications with elevated privileges on the remote computer is a bit of a hassle.

    Alternatives Considered

    RealVNC Connect

    Reasons for Switching to ISL Light

    The 500 minute plan is an excellent deal for occasional support.
    James
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 2–10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    A solid product for quick remote support

    Reviewed on 2023/12/19

    Much better than we expected for the price, has done everything we wanted it to and more, although...

    Much better than we expected for the price, has done everything we wanted it to and more, although there are always areas for improvement.

    Pros

    Excellent value for money!
    Very easy to transfer files, just drag and drop.
    Quick and easy to access unattended machines.
    Secure with multiple password layers.
    Once deployment is set up, it's quickly scalable.
    Concurrent user pricing model is much better than per user.
    Customer support is always available and helpful via online chat.

    Cons

    Unable to see any info about unattended computers such as the username of the logged in user, or a screen preview.
    Deployment is a little fiddly, it would be easier if you could just download a customised MSI without having to wrap up the commands.
    There is no easy way to transfer existing ISL clients from one support provider to another.
    Sometimes the client needs restarting to get all features working again (especially Ctrl+Alt+Del).
    Product names are a little confusing, which version do users/customers need to install?
    No easy customisation options with company logos etc.

    Alternatives Considered

    TeamViewer Remote and AnyDesk

    Reasons for Choosing ISL Light

    Cost for a growing business was too high with other competitors.

    Switched From

    TeamViewer Remote and AnyDesk

    Reasons for Switching to ISL Light

    Unlimited unattended clients. Concurrent user pricing model. Value for money.

    Response from ISL Online

    Hi James, thanks a lot for your detailed and valuable feedback! It's great to hear that you had a satisfying experience with ISL Online.

    Silvester
    Overall rating
    • Industry: Computer Networking
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    Isl

    Reviewed on 2022/12/20

    Pros

    Easy to access many computers from one console.

    Cons

    When you add computer it's hard to tag computer.

    Alternatives Considered

    TeamViewer Remote

    Response from ISL Online

    Silvester, thank you for your feedback.
    Regarding computer tags, you have the ability to define them while setting up unattended access for a computer. Please refer to this brief guide: https://help.islonline.com/44234/306294

    Kris
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 5.0 /10

    Real thoughts on isl

    Reviewed on 2023/12/19

    Pros

    I love that you can self host ISL and your license comes with everything without a bunch of addons. The service has been super stable and easy to administrate/update with no real issues.

    Cons

    The biggest drawback with ISL is that third parties have literally 0 support for it. I work with Apple computers and MDM servers have nothing setup meaning you have to setup everything from scratch. I also have not found much documented about this from ISL.

    Response from ISL Online

    Hi Kris, we appreciate your feedback, thank you!

    Brian
    Overall rating
    • Industry: Investment Management
    • Company size: 11–50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 10.0 /10

    Excellent, simple and effective

    Reviewed on 2023/12/19

    Pros

    It’s easy to deploy and manage remote devices.

    Cons

    The interface while connected to a remote device is a little clunky.

    Alternatives Considered

    LogMeIn Pro

    Reasons for Choosing ISL Light

    Cost primarily, but also wanted something simple that did exactly what I want it to do and no more.

    Switched From

    LogMeIn Pro

    Response from ISL Online

    Brian, thank you for your feedback!

    Showing 5 reviews of 738 Read all reviews

    ISL Light FAQs

    Below are some frequently asked questions for ISL Light.

    ISL Light offers the following pricing plans:

    SaaS and on-premises Server License available. Priced per simultaneous session. No other limits. Contact ISL Online for detailed pricing information.

    ISL Light has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    ISL Light supports the following languages:

    Arabic, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, French, German, Hebrew, Hindi, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovenian, Spanish, Swedish, Traditional Chinese, Turkish, Vietnamese

    ISL Light supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    ISL Light integrates with the following applications:

    Autotask PSA, Avast Ultimate Business Security, Barracuda RMM, Bitrix24, Devolutions Hub, Freshdesk, Freshservice, Heimdal Remote Desktop, LanScope Cat, Microsoft Intune, PDQ Connect, Remote Desktop Manager

    ISL Light offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

    See all software categories found for ISL Light.