About ISL Light

ISL Online is a remote support software that empowers you to offer fast remote assistance. You can access and control attended or unattended computers (Windows, Mac or Linux) in seconds from any computer or mobile device and provide technical support to mobile device users. It’s a rich-featured remote support solution, featuring file transfer, text chat, audio and video calls, session recording, unattended access, RDP tunneling, administrative mode, reporting and rich customization options.

The remote desktop software can be customized to match your company graphic design and you can turn on and off specific features and apply advanced security measures in order to best fit your workflow. ISL Online license includes a proprietary live chat software, which you can apply to your website and offer your clients a very efficient communication and support channel. From a live chat you can start a remote desktop connection with your client with only one click, without passing the session code to them. It’s the fastest and easiest way of starting a remote support session.

With one license you can create any number of users, install software on any number of workstations and support any number of clients. You can go for a cloud-based or on-premises license.

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Key benefits of ISL Light

  • With only one license, install ISL Online on unlimited workstations, create an unlimited number of users and support an unlimited number of clients.

  • Access a remote computer, install or update software to troubleshoot issues, reboot the remote computer and easily reconnect into the same session.

  • Customize the ISL Online remote desktop software and match your company graphics and workflow.

  • Enables two-factor authentication for maximum security.

  • Add live chat software to your website and start a remote desktop session with only one click directly from a chat. No need to enter the session code.

  • Devices

    Business size

    S M L

    Markets

    Andorra, United Arab Emirates, Afghanistan, Antigua & Barbuda, Anguilla, Albania, Armenia, Curaçao, Angola, Argentina, American Samoa, Austria, Australia, Aruba, Åland Islands, Azerbaijan, Bosnia & Herzegovina, Barbados, Bangladesh, Belgium, Burkina Faso, Bulgaria, Bahrain, Burundi, Benin, Bermuda, Brunei, Bolivia, Brazil, Bahamas, Bhutan, Botswana, Belarus, Belize, Canada, Congo - Kinshasa, Central African Republic, Congo - Brazzaville, Switzerland, Cook Islands, Chile, Cameroon, China, Colombia, Costa Rica, Cuba, Cape Verde, Cyprus, Czechia, Germany, Djibouti, Denmark, Dominica, Dominican Republic, Algeria, Ecuador, Estonia, Egypt, Eritrea, Spain, Ethiopia, Finland, Fiji, Falkland Islands, Micronesia, Faroe Islands, France, Gabon, United Kingdom, Grenada, Georgia, French Guiana, Guernsey, Ghana, Gibraltar, Greenland, Gambia, Guinea, Guadeloupe, Equatorial Guinea, Greece, Guatemala, Guam, Guinea-Bissau, Guyana, Hong Kong SAR China, Honduras, Croatia, Haiti, Hungary, Indonesia, Ireland, Israel, Isle of Man, India, Iraq, Iran, Iceland, Italy, Jersey, Jamaica, Jordan, Japan, Kenya, Kyrgyzstan, Cambodia, Kiribati, Comoros, St. Kitts & Nevis, South Korea, Kuwait, Cayman Islands, Kazakhstan, Laos, Lebanon, St. Lucia, Liechtenstein, Sri Lanka, Liberia, Lesotho, Lithuania, Luxembourg, Latvia, Libya, Morocco, Monaco, Moldova, Montenegro, St. Martin, Madagascar, Marshall Islands, North Macedonia, Mali, Myanmar (Burma), Mongolia, Macao SAR China, Northern Mariana Islands, Martinique, Mauritania, Montserrat, Malta, Mauritius, Maldives, Malawi, Mexico, Malaysia, Mozambique, Namibia, New Caledonia, Niger, Norfolk Island, Nigeria, Nicaragua, Netherlands, Norway, Nepal, Nauru, New Zealand, Oman, Panama, Peru, French Polynesia, Papua New Guinea, Philippines, Pakistan, Poland, St. Pierre & Miquelon, Puerto Rico, Palestinian Territories, Portugal, Palau, Paraguay, Qatar, Réunion, Romania, Serbia, Russia, Rwanda, Saudi Arabia, Solomon Islands, Seychelles, Sudan, Sweden, Singapore, St. Helena, Slovenia, Svalbard & Jan Mayen, Slovakia, Sierra Leone, San Marino, Senegal, Somalia, Suriname, São Tomé & Príncipe, El Salvador, Syria, Eswatini, Turks & Caicos Islands, Chad, Togo, Thailand, Tajikistan, Timor-Leste, Turkmenistan, Tunisia, Tonga, Turkey, Trinidad & Tobago, Tuvalu, Taiwan, Tanzania, Ukraine, Uganda, United States, Uruguay, Uzbekistan, Vatican City, St. Vincent & Grenadines, Venezuela, British Virgin Islands, US Virgin Islands, Vietnam, Vanuatu, Wallis & Futuna, Samoa, Yemen, Mayotte, South Africa, Zambia, Zimbabwe

    Supported Languages

    Arabic, Chinese, Czech, Danish, Dutch, English, French, German, Hebrew, Italian, Japanese, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, zh-hant

    Pricing starting from:

    N/A

    • Free Version
    • Free Trial
    • Subscription

    Images

    ISL Light Software - Control any Windows, Mac or Linux computer remotely
    ISL Light Software - Connect to any attended or unattended computer
    ISL Light Software - Enter an access password to access computers and files
    ISL Light Software - Start a remote support session by providing clients with a code
    ISL Light Software - Instant messaging with a client during the technical support session can help you solve issues faster
    View 6 more
    ISL Light video
    ISL Light Software - Control any Windows, Mac or Linux computer remotely ISL Light Software - Connect to any attended or unattended computer ISL Light Software - Enter an access password to access computers and files ISL Light Software - Start a remote support session by providing clients with a code ISL Light Software - Instant messaging with a client during the technical support session can help you solve issues faster

    Features

    Total features of ISL Light: 68

    • API
    • Access Controls/Permissions
    • Activity Dashboard
    • Annotations
    • Audit Trail
    • Authentication
    • CRM
    • Chat/Messaging
    • Collaboration Tools
    • Compliance Management
    • Configurable Workflow
    • Customizable Branding
    • Dashboard
    • Desktop / Browser Sharing
    • Desktop Virtualization
    • Diagnostic Tools
    • Diagnostics Tools
    • Email Management
    • Email Reminders
    • File Management
    • File Sharing
    • File Transfer
    • Help Desk Management
    • IT Asset Management
    • Interaction Tracking
    • Knowledge Base Management
    • License Management
    • Live Chat
    • Mobile Access
    • Mobile Screen Sharing
    • Monitoring
    • Multi-Channel Communication
    • Multi-Participant Screen Sharing
    • Multiple Monitor Access
    • On-Demand Recording
    • Performance Metrics
    • Presentation Streaming
    • Presenter Control Management
    • Real Time Monitoring
    • Real Time Screen Sharing
    • Real-Time Chat
    • Remote Access/Control
    • Remote Monitoring & Management
    • Remote Printing
    • Remote Support Software
    • Remote Update / Installation
    • Reporting & Statistics
    • Reporting/Analytics
    • SSL Security
    • Screen Recording Software
    • Screen Sharing
    • Secure Login
    • Service Level Agreement (SLA) Management
    • Session Recording
    • Session Transfer
    • Surveys & Feedback
    • Third Party Integrations
    • Ticket Management
    • Troubleshooting
    • Two-Factor Authentication
    • Two-Way Audio & Video
    • Unattended Access
    • User Management
    • Video Call Recording
    • Video Chat
    • Video Conferencing
    • Video Support
    • Workflow Management

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    Reviews

    Overall rating

    4,8 /5
    (293)
    Value for Money
    4,5/5
    Features
    4,6/5
    Ease of Use
    4,7/5
    Customer Support
    4,7/5

    Already have ISL Light?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 293
    Matevž O.
    Overall rating
    • Industry: Hospital & Health Care
    • Company size: 201-500 Employees
    • Used Weekly for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Easy set-up, does the job

    Reviewed on 2020/05/28

    While some services were overloaded during the COVID crisis, there have been no technical difficulti...

    While some services were overloaded during the COVID crisis, there have been no technical difficulties with ISL. The service is robust, intuitive and works well.

    Pros

    There is very low overhead with this software, users don't need to install anything and remote support can be up and running within half a minute from call.

    Cons

    Running services or applications with elevated privileges on the remote computer is a bit of a hassle.

    Alternatives Considered

    VNC Connect

    Reasons for Switching to ISL Light

    The 500 minute plan is an excellent deal for occasional support.
    Werner V.
    Overall rating
    • Industry: Computer Networking
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    ISL Remote for optimal Network support

    Reviewed on 2019/11/25

    We use ISL for several years already and the overall benefits of this product makes that we...

    We use ISL for several years already and the overall benefits of this product makes that we continue to use it. Even on a Phone or Tablet we can remote access the connected systems.

    Pros

    The ease of use makes it perfect for daily use. It works perfect even when we are logged in to multiple systems without any loss of speed.

    Cons

    It would be better is we had an automatic way to create a report, of even a quick report of the system.

    Paul E.
    Overall rating
    • Industry: Retail
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Great software for remote support or remote working

    Reviewed on 2021/12/15

    ISL helps me run the business and solve issues as soon as they arrive no matter where I am in the...

    ISL helps me run the business and solve issues as soon as they arrive no matter where I am in the world

    Pros

    Extreamly easy to use, very responsive and quick with little or no delays even over a weak ADSL connection

    Cons

    Screen too small if working from a laptop but you can use the zoom function to make it larger

    Matjaž D.
    Overall rating
    • Industry: Consumer Electronics
    • Company size: 2-10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 0.0 /10

    ISL Light

    Reviewed on 2019/07/09

    We mostly support people in the USA, Denmark, Arab emirates.

    We mostly support people in the USA, Denmark, Arab emirates.

    Pros

    slo support, multiple monitor connect is nice

    Cons

    I can not prepare a remote access in advance. I have to open software, generate session ID and then wait a really long time for the installer to tell the customer to download it. Generating link is nice, but I still need to be there at the beginning.
    It is really confusing whenever session drops, sometimes it reconnects and writes some data into chat window? why chat window?
    Whenever you have chat open and remote and also file transfer it is really hard to manage all those windows.
    Audio chat would also be nice.
    Connecting to some remote in Arab Emirates can take up to 5 minutes.
    Having multiple administrators use the same Session ID would be also a nice feature.

    Response from ISL Online

    "Audio chat would also be nice. "
    Audio chat in an active session is possible.
    You can check out the following guide which will show you how to use it: https://help.islonline.com/37390/230353

    "Connecting to some remote in Arab Emirates can take up to 5 minutes. "
    Long connection times can be caused by a number of reasons (network issues, ports unavailable, ...) If you can reproduce this issue, we can help you see the exact reason why the connections take a long time. You are most welcome to visit our live chat so we can connect to one such computer and check the issue.

    "Having multiple administrators use the same Session ID would be also a nice feature."
    Since the session code (Session ID) contains a lot of important information about the session, each session code is unique. However, you are able to invite other operators into the session by using the 'Invite operator' option: https://help.islonline.com/37390/166673#invite-operator

    Yours sincerely
    Domen Vidmar
    ISL Online Team

    Parry D.
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 2-10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    IT support worker using ISL daily

    Reviewed on 2021/11/16

    Overall, ISL has been a pleasure to work with and has been an essential tool to support individuals...

    Overall, ISL has been a pleasure to work with and has been an essential tool to support individuals and businesses, especially during the COVID lockdowns when so many people moved to working from home. Whenever I needed support in the early days of using ISL, I found the online chat facility to be excellent, quickly answering questions and resolving my issues.

    Pros

    Integration ISL with our existing business was very straightforward. I appreciate being able to have multiple sessions open simultaneously. I particularly liked the pointing device, monitor switching, video session recording, and chat facility which remains on the customer's screen even after the session has ended. Being able to transfer files is great and the functionality to be able to switch so that a supported customer can view my desktop has also proved useful on occassion.

    Cons

    Working with apple devices can be difficult but there are some good guides on the ISL website to help navigate the settings and permissions that need to be granted by the client.

    Showing 5 reviews of 293 Read all reviews

    ISL Light FAQs

    Below are some frequently asked questions for ISL Light.

    ISL Light offers the following pricing plans:

    SaaS and on-premises Server License available. Priced per simultaneous session. No other limits. Pay per Use: $20/month per 60 minutes, billed monthly or $145.00 per 500 minutes valid for a year Cloud: $47/month billed monthly or $469.00 1 license / year Self-Hosted: $990.00 1 license / year Contact ISL Online for detailed pricing information.

    ISL Light has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    ISL Light supports the following languages:

    Arabic, Chinese, Czech, Danish, Dutch, English, French, German, Hebrew, Italian, Japanese, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, zh-hant

    ISL Light supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    ISL Light integrates with the following applications:

    Autotask PSA, Avast Business Pro Plus, Bitrix24

    ISL Light offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

    See all software categories found for ISL Light.