About ISL Light

ISL Online is a remote support software that empowers you to offer fast remote assistance. You can access and control attended or unattended computers (Windows, Mac or Linux) in seconds from any computer or mobile device and provide technical support to mobile device users. It’s a rich-featured remote support solution, featuring file transfer, text chat, audio and video calls, session recording, unattended access, RDP tunneling, administrative mode, reporting and rich customization options.

The remote desktop software can be customized to match your company graphic design and you can turn on and off specific features and apply advanced security measures in order to best fit your workflow. ISL Online license includes a proprietary live chat software, which you can apply to your website and offer your clients a very efficient communication and support channel. From a live chat you can start a remote desktop connection with your client with only one click, without passing the session code to them. It’s the fastest and easiest way of starting a remote support session.

With one license you can create any number of users, install software on any number of workstations and support any number of clients. You can go for a cloud-based or on-premises license.

Key benefits of ISL Light

  • With only one license, install ISL Online on unlimited workstations, create an unlimited number of users and support an unlimited number of clients.

  • Access a remote computer, install or update software to troubleshoot issues, reboot the remote computer and easily reconnect into the same session.

  • Customize the ISL Online remote desktop software and match your company graphics and workflow.

  • Enables two-factor authentication for maximum security.

  • Add live chat software to your website and start a remote desktop session with only one click directly from a chat. No need to enter the session code.

  • Devices

    Business size

    S M L

    Markets

    Australia, Brazil, Canada, China, Germany and 5 others, United Kingdom, India, Japan, Mexico, United States

    Supported Languages

    Arabic, Chinese, Czech, Danish, Dutch and 13 others, English, French, German, Hebrew, Italian, Japanese, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Traditional Chinese

    Images

    Control any Windows, Mac or Linux computer remotely
    Connect to any attended or unattended computer
    Enter an access password to access computers and files
    Start a remote support session by providing clients with a code
    Instant messaging with a client during the technical support session can help you solve issues faster
    View 6 more
    ISL Light video
    ISL Light screenshot: Control any Windows, Mac or Linux computer remotely ISL Light screenshot: Connect to any attended or unattended computer ISL Light screenshot: Enter an access password to access computers and files ISL Light screenshot: Start a remote support session by providing clients with a code ISL Light screenshot: Instant messaging with a client during the technical support session can help you solve issues faster

    Features

    Total features of ISL Light: 71

    • API
    • Access Controls/Permissions
    • Activity Dashboard
    • Annotations
    • Audit Trail
    • Authentication
    • CRM
    • Chat/Messaging
    • Collaboration Tools
    • Compliance Management
    • Configurable Workflow
    • Customizable Branding
    • Dashboard
    • Desktop / Browser Sharing
    • Desktop Virtualization
    • Diagnostic Tools
    • Diagnostics Tools
    • Email Invitations & Reminders
    • Email Management
    • File Management
    • File Sharing
    • File Transfer
    • Help Desk Management
    • IT Asset Management
    • Interaction Tracking
    • Interaction Tracking
    • Knowledge Base Management
    • License Management
    • Live Chat
    • Mobile Access
    • Mobile Screen Sharing
    • Monitoring
    • Multi-Channel Communication
    • Multi-Participant Screen Sharing
    • Multiple Monitor Access
    • Offline Access
    • On-Demand Recording
    • Performance Metrics
    • Presentation Streaming
    • Presenter Control Management
    • Real Time Monitoring
    • Real Time Screen Sharing
    • Real-Time Chat
    • Remote Access/Control
    • Remote Monitoring & Management
    • Remote Printing
    • Remote Support Software
    • Remote Update / Installation
    • Reporting & Statistics
    • Reporting/Analytics
    • SSL Security
    • Screen Recording Software
    • Screen Sharing
    • Secure Login
    • Service Level Agreement (SLA) Management
    • Session Recording
    • Session Transfer
    • Surveys & Feedback
    • Third Party Integrations
    • Ticket Management
    • Troubleshooting
    • Two-Factor Authentication
    • Two-Way Audio & Video
    • Unattended Access
    • User Management
    • User Research Analysis
    • Video Call Recording
    • Video Chat
    • Video Conferencing
    • Video Support
    • Workflow Management

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    Reviews

    Overall rating

    4,7 /5
    (271)
    Value for Money
    4,5/5
    Features
    4,6/5
    Ease of Use
    4,7/5
    Customer Support
    4,7/5

    Already have ISL Light?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 271
    Matevž O.
    Overall rating
    • Industry: Hospital & Health Care
    • Company size: 201-500 Employees
    • Used Weekly for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Easy set-up, does the job

    Reviewed on 2020/05/28

    While some services were overloaded during the COVID crisis, there have been no technical...

    While some services were overloaded during the COVID crisis, there have been no technical difficulties with ISL. The service is robust, intuitive and works well.

    Pros

    There is very low overhead with this software, users don't need to install anything and remote support can be up and running within half a minute from call.

    Cons

    Running services or applications with elevated privileges on the remote computer is a bit of a hassle.

    Andrew S.
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    ISL Light has streamlined our business.

    Reviewed on 2020/07/24

    ISL has always been a pleasure to deal with. On the VERY few ocassions we have had an issue it was...

    ISL has always been a pleasure to deal with. On the VERY few ocassions we have had an issue it was resolved quickly with knowledgeable support staff. I would highly recommend ISL for 'always on' connections and help desk support. We use the performance details often to help diagnose our clients problems, all integrated into the ISL platfrom. Brilliant!

    Pros

    ISL Light is easy to implement and integrate into our website and daily business tasks. Our clients like the ability to have transparency when using the software and the tools it enables us as business to help them with.

    Cons

    A more lightweight client installer would be good but this is a small request as most clients can connect with our instructions over the phone.

    David L.
    Overall rating
    • Industry: Information Technology & Services
    • Company size: Self Employed
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Computer and mobile

    Reviewed on 2021/03/24

    Overall I dont even think about, its just there and works!

    Overall I dont even think about, its just there and works!

    Pros

    The web interface gives an easy overview of my access to anytime servers. The mobile app means I can check on everything while on the move, and even login.

    Cons

    Sending a connection link to clients can be a bit clunky, and there are a few too many Yes, I Agree, Are you sure of options for end-users to trip over. but others are just as bad, to be honest.

    Matjaž D.
    Overall rating
    • Industry: Consumer Electronics
    • Company size: 2-10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 0.0 /10

    ISL Light

    Reviewed on 2019/07/09

    We mostly support people in the USA, Denmark, Arab emirates.

    We mostly support people in the USA, Denmark, Arab emirates.

    Pros

    slo support, multiple monitor connect is nice

    Cons

    I can not prepare a remote access in advance. I have to open software, generate session ID and then wait a really long time for the installer to tell the customer to download it. Generating link is nice, but I still need to be there at the beginning.
    It is really confusing whenever session drops, sometimes it reconnects and writes some data into chat window? why chat window?
    Whenever you have chat open and remote and also file transfer it is really hard to manage all those windows.
    Audio chat would also be nice.
    Connecting to some remote in Arab Emirates can take up to 5 minutes.
    Having multiple administrators use the same Session ID would be also a nice feature.

    Response from ISL Online

    "Audio chat would also be nice. "
    Audio chat in an active session is possible.
    You can check out the following guide which will show you how to use it: https://help.islonline.com/37390/230353

    "Connecting to some remote in Arab Emirates can take up to 5 minutes. "
    Long connection times can be caused by a number of reasons (network issues, ports unavailable, ...) If you can reproduce this issue, we can help you see the exact reason why the connections take a long time. You are most welcome to visit our live chat so we can connect to one such computer and check the issue.

    "Having multiple administrators use the same Session ID would be also a nice feature."
    Since the session code (Session ID) contains a lot of important information about the session, each session code is unique. However, you are able to invite other operators into the session by using the 'Invite operator' option: https://help.islonline.com/37390/166673#invite-operator

    Yours sincerely
    Domen Vidmar
    ISL Online Team

    Marcelo R.
    Overall rating
    • Industry: Computer Networking
    • Company size: Self Employed
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    Excelente

    Reviewed on 2021/01/02

    La experiencia en general es muy buena, no he tenido problema alguno.

    La experiencia en general es muy buena, no he tenido problema alguno.

    Pros

    Lo mejor es la facilidad en la implementación, es muy intuitivo y es facil para los clientes.

    Cons

    A lo mejor lo que se podría mejorar es el tema de las reuniones para poder dar clases, es un poco complejo.

    Response from ISL Online

    Marcelo, thank you for your review! The new version of ISL Groop will have a new Classroom feature. We recommend you to follow our social channels or subscribe to our newsletter in order to be informed about it once released.

    Showing 5 reviews of 271 Read all reviews

    ISL Light FAQs

    Below are some frequently asked questions for ISL Light.

    ISL Light offers the following pricing plans:

    • Starting from:
    • Pricing model: Subscription
    • Free Trial: Available

    SaaS and on-premises Server License available. Priced per simultaneous session. No other limits. Pay per Use: $20/month per 60 minutes, billed monthly or $145.00 per 500 minutes valid for a year Cloud: $47/month billed monthly or $469.00 1 license / year Self-Hosted: $990.00 1 license / year Contact ISL Online for detailed pricing information.

    We do not have any information about ISL Light features

    ISL Light has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    ISL Light supports the following languages:

    Arabic, Chinese, Czech, Danish, Dutch, English, French, German, Hebrew, Italian, Japanese, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Traditional Chinese

    ISL Light supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    ISL Light integrates with the following applications:

    Autotask PSA, Avast Business, Bitrix24

    ISL Light offers the following support options:

    Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat

    Related categories

    See all software categories found for ISL Light.