DiscoverLink

Library and learning management solutions for restaurants

4,6 /5 (33 reviews) Write a Review!

DiscoverLink Overview

What is DiscoverLink?

DiscoverLink is a learning management system designed for hotels and restaurants that helps by supporting employee development programs based on hourly workforces. The solution encompasses functions such as performance management, LMS, and talent quality metrics on an integrated unified mobile-friendly platform.

DiscoverLink features 90 course libraries, personalized systems, and customized courses optimized for the hospitality sector. The solution measures the success of programs through talent-based metrics and methodologies. While DiscoverLink’s interactive and visual dashboard enables managers to assign tasks by managing time, blended learning provides workbooks and checklists to track offline training and assess performance.

DiscoverLink helps businesses through employee engagement with a recognition and reward system, automated grading, detailed location-based reports by employee, skill position, or learning program, auto-assignments, conditional programs and flexible support and billing options.

Some potential metrics that DiscoverLink tracks and measures include cost of training, testing costs, turnover, sales, competency levels, profitability, and time to competency. Additional services are extended in the implementation stage including communication plans, client training, content loading, project plans, HRIS introduction, and job role alignment.

DiscoverLink Overview

Pricing

Starting from
US$15,00/year

Pricing options

Free Trial
Subscription
Value for money

Contact DiscoverLink for pricing details.


DiscoverLink Features

Devices
Business size
S M L
Markets
United States, Canada
Supported Languages
English

Media

Integrated trophy case for behavioral achievements and training to keep learners motivated
Multilayered checklist to track progress of e-learning activities and long-term training programs
LMS dashboard for managers to assign updated learning programs and track training status of learners
DiscoverLink video DiscoverLink screenshot: Integrated trophy case for behavioral achievements and training to keep learners motivated DiscoverLink screenshot: Multilayered checklist to track progress of e-learning activities and long-term training programs DiscoverLink screenshot: LMS dashboard for managers to assign updated learning programs and track training status of learners

DiscoverLink Reviews

DiscoverLink Reviews

Overall rating
4,6
/
5
Excellent
24

Very good
6

Average
3

Poor
0

Terrible
0

Value for Money
4,8
Features
4,3
Ease of Use
4,7
Customer Support
5
91% recommended this app
Jessicah P.

User Friendly, Adaptable, Support out of this world, Everything a restaurant brand needs


Angi L.

Best Customer and Technical Support EVER Bar!

Everyone, and I do mean EVERYONE, at Discover Link has given us the platinum package for customer and technical support. I can't say the same for other LMS's, including the BIG name ones, where you get the runaround when trying to get an issue fixed. The Discover Link folks call, email, even text, back within 24-hours. They are fantastic with communication and following-up. Yes, there are flashier (and dare I say sexier) LMS's out there that push "social learning" and promises of "mobile learning", but honestly... the competition isn't worth the headache, esp. if your organization doesn't use "social learning" or have users take courses on their cell phone (which are a pain to design effective courses for such small screens). Word of advise... Don't get caught up with the "shiny object" LMS's out there. Go for the LMS with will provide the BEST support, because THAT is what is going to matter if you have any issues and/or need Admin support. THAT is what we have with Discover Link!


Molly M.

Product is okay


Braxton L.

If it was not for this product our company would be less efficient! Used Daily!

From an organization standpoint- Employee engagement, Employee retention, increased value of Sales. Number, increased amount of knowledge learned. Tracking results through this software is also a huge benefit as it is very easy to do!


Jeremy H.

Training at the next level

We went from a homegrown LMS to using DiscoverLink, and haven't looked back. It allows us to train team members, managers, and even our corporate support center staff. It is easy to see who has and hasn't completed training. The team is wonderful to work with as well. I'm more of a hands-on admin, and I'm able to do most things myself, but the support team is there for any assistance I need. I know some of their other clients are more hands-off, and they work well to keep all things moving smoothly for both ends of the spectrum.


Jessicah P.
Industry: Restaurants
Company size: 51-200 Employees

User Friendly, Adaptable, Support out of this world, Everything a restaurant brand needs

Used Daily for 2+ years
Reviewed on 2018/01/09
Review Source: Capterra

Pros

What I like most is the simplicity for the end users. From the management team having to assign a new profile, assign content, review history or make a transfer to our hourly employees logging in and completing the content, the process is simple to understand and to teach.

Next would be the content library. It is not always possible to bring in an instructional designer to build content from scratch or budget to have content built from a third party and with this software, there is no immediate need. You can dive right in and provide your teams, all levels, learning and development content immediately. This takes out the "O.K. I have purchased the software, now let's start building content to get the buy in from our operators and/or Franchisees".

Next would be the functionality to make things your own for your Brand. From how you design checklists, quizzes, tests to how you assign permissions within levels of hierarchy to give the management teams and owners the accountability over their restaurants dashboard and assignments.

There is so much more I want to brag about with Discover Link but they only give me so many words within this review and I have to be sure to let you know about the support team. It is like no other I have dealt with in my 25+ years in restaurants. They are caring, helpful, bring suggestions and ideas to the table as well as make you feel like a part of the family vs. being a client. I am so appreciative of each and everyone on the team!

Cons

I have no least favorite thing about this software because of the hard work and dedication of their team listening to the all their client family. We requested to have them build an app and our wish has come true. in 2018, we will be able to have an app available for the system. For us, this will open doors, windows and magic portals because we will be able to fulfill the "offline" resource content our Franchisees have requested, build a library with "Search" functionality so our operators can find things quickly and easily as things arise and so much more that just makes me smile inside and out. I know it is hard to believe that this software could be so great, but I encourage you to give it a chance.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Angi L.
Industry: Restaurants
Company size: 51-200 Employees

Best Customer and Technical Support EVER Bar!

Used Daily for 1+ year
Reviewed on 2019/10/28
Review Source: Capterra

Everyone, and I do mean EVERYONE, at Discover Link has given us the platinum package for customer and technical support. I can't say the same for other LMS's, including the BIG name ones, where you get the runaround when trying to get an issue fixed. The Discover Link folks call, email, even text, back within 24-hours. They are fantastic with communication and following-up. Yes, there are flashier (and dare I say sexier) LMS's out there that push "social learning" and promises of "mobile learning", but honestly... the competition isn't worth the headache, esp. if your organization doesn't use "social learning" or have users take courses on their cell phone (which are a pain to design effective courses for such small screens). Word of advise... Don't get caught up with the "shiny object" LMS's out there. Go for the LMS with will provide the BEST support, because THAT is what is going to matter if you have any issues and/or need Admin support. THAT is what we have with Discover Link!

Pros

The fairly new "cross-hairs" feature when looking at users within their campus is FANTASTIC! I like how you can preview content without actually needing to assign it and then take the course. Resources has a nice search option. All in all, it is fairly easy to use as an Admin and good for what our users need.

Cons

Not the most intuitive UI (especially when trying to set-up external permissions) and a bit tedious with having to collapse sections all the time. I wish the content had a "search" feature, esp. since we can't get the "filter" feature to work. The UI needs a facelift to look more "clean" and modern.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Molly M.

Product is okay

Used Daily for 2+ years
Reviewed on 2017/08/30
Review Source: Capterra

Pros

Our customer support is amazing. The support staff is the best asset you have to support questions and help trouble shoot issues. We have appreciated his contribution to our efforts.

Cons

Reporting is lacking and Discoverlink is behind the industry based on our research and networking with others in the industry

Response from DiscoverLink

Hi Molly, thank you for taking the time to complete this review and for providing feedback on reporting. I wanted to let you know that we will begin rolling out a new user interface this quarter which includes some nice reporting enhancements, including graphical charts. In addition, we can create custom reports and add dashboard statistics to meet specific requirements. If you'd like to explore either of those options, please contact your Account Manager. We'd love to hear your ideas on other features you'd like to see us add to our development roadmap as well. Feel free to send me any comments and I'll be happy to forward them on to our development team as enhancement requests for future consideration. Thanks again!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Braxton L.
Industry: Hospitality
Company size: 1 001-5 000 Employees

If it was not for this product our company would be less efficient! Used Daily!

Used Daily for 2+ years
Reviewed on 2018/01/08
Review Source: Capterra

From an organization standpoint- Employee engagement, Employee retention, increased value of Sales. Number, increased amount of knowledge learned. Tracking results through this software is also a huge benefit as it is very easy to do!

Pros

This software is user-friendly and easily accessible. It is not complicated like some other LMS out there. The options for different modules or LPs are very beneficial for a multi-unit organization. By far though would be the customer service. If you do not know something or have a question you do not have to call a 1-800 number. Your client services rep is only an email and phone call away with immediate response! WE LOVE THIS PRODUCT

Cons

It is not really what I like or least about this software it is more of improvements to be made. This company is on top of their game by listening to their customers and making changes to the software to benefit the customers. Occasionally we will run into technology issues within our organization with WIFI connectivity problems which hinders the ability to use discoverlink so that can be a downfall at times. Wishing this software could be used on a offline network would be extremely beneficial.

Response from DiscoverLink

Hi Braxton, thank you for this review and your feedback on offline use to help with connectivity issues.I wanted to let you know that the ability to take courses offline and synchronize once a connection is made is on our roadmap for this year. We will keep you posted when we get close to releasing that!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Jeremy H.
Industry: Restaurants
Company size: 1 001-5 000 Employees

Training at the next level

Used Daily for 2+ years
Reviewed on 2019/08/01
Review Source: Capterra

We went from a homegrown LMS to using DiscoverLink, and haven't looked back. It allows us to train team members, managers, and even our corporate support center staff. It is easy to see who has and hasn't completed training. The team is wonderful to work with as well. I'm more of a hands-on admin, and I'm able to do most things myself, but the support team is there for any assistance I need. I know some of their other clients are more hands-off, and they work well to keep all things moving smoothly for both ends of the spectrum.

Pros

The LMS is very easy to use, administer, and train with. The support and service is amazing from the team at DiscoverLink

Cons

Updates can take a while to be made, but are amazing when they come out.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9,5/10
Based on 33 user ratings
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DiscoverLink Pricing

DiscoverLink Pricing

Starting from
US$15,00/year
Free Trial
Subscription
Value for money

Contact DiscoverLink for pricing details.

Contact DiscoverLink for pricing details.

Value for Money
4,8/5
Based on 33 user ratings
Compare value for money rating with alternatives
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DiscoverLink Features

DiscoverLink Features

API
Activity Dashboard
Activity Tracking
Assessment Management
Attendance Management
Attendance Tracking
Automatic Notifications
Blended Learning
Calendar Management
Communication Management
Content Management
Course Authoring
Customizable Branding
Data Import/Export
Learning Management
Progress Reports
Progress Tracking
Reporting & Statistics
Self Service Portal
Third Party Integration
Features
4,3/5
Based on 33 user ratings
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Categories

Additional information for DiscoverLink

Additional information for DiscoverLink

Key features of DiscoverLink

  • Activity dashboard
  • Administrative reporting
  • Auditing
  • Billing & invoicing
  • Blended learning
  • Built-in LMS
  • Certification tracking
  • Compliance tracking
  • Content library
  • Content repository
  • Corporate/Business
  • Course management
  • Course tracking
  • Customizable billing
  • Customizable reporting
  • Engagement analytics
  • Gradebook
  • ILT Administration
  • Interactive content
  • Interactive reporting
  • Learner portal
  • Learning Paths/Tracks
  • Lessons learned
  • Mobile alerts
  • Mobile learning
  • Multiple system support
  • Performance reports
  • Performance review cycles
  • Ratings & reviews
  • Recognition management
  • Reporting/Analytics
  • Status reporting
  • Status tracking
  • Student portal
  • Talent management integration
  • Tests/Assessments
  • Time / Task reporting
  • Video support

Benefits

• DiscoverLink’s blended learning provides workbooks and checklists to evaluate learner performance, track training activities, and check task progress.

• Track and upload diverse content formats provided by DiscoverLink such as videos, audio files, weblinks, images, e-learning courses, and documents.

• DiscoverLink lets managers handle performance reviews by developing talent pools and setting quarterly, biannual, or annual frequency for self-review or probationary review.

• Rewards and recognitions by DiscoverLink can either be awarded by managers as recognition patches or earned automatically upon course completion as training ribbons.

• DiscoverLink’s interactive dashboard enables learners to access to-do lists, complete assigned tasks, or start an assignment.

DiscoverLink FAQs

DiscoverLink FAQs

Below are some frequently asked questions for DiscoverLink.

Q. What type of pricing plans does DiscoverLink offer?

DiscoverLink offers the following pricing plans:

Starting from: US$15,00/year

Pricing model: Subscription

Free Trial: Available

Contact DiscoverLink for pricing details.

Q. What are the main features of DiscoverLink?

DiscoverLink offers the following features:

  • Activity dashboard
  • Administrative reporting
  • Auditing
  • Billing & invoicing
  • Blended learning
  • Built-in LMS
  • Certification tracking
  • Compliance tracking
  • Content library
  • Content repository
  • Corporate/Business
  • Course management
  • Course tracking
  • Customizable billing
  • Customizable reporting
  • Engagement analytics
  • Gradebook
  • ILT Administration
  • Interactive content
  • Interactive reporting
  • Learner portal
  • Learning Paths/Tracks
  • Lessons learned
  • Mobile alerts
  • Mobile learning
  • Multiple system support
  • Performance reports
  • Performance review cycles
  • Ratings & reviews
  • Recognition management
  • Reporting/Analytics
  • Status reporting
  • Status tracking
  • Student portal
  • Talent management integration
  • Tests/Assessments
  • Time / Task reporting
  • Video support

Q. Who are the typical users of DiscoverLink?

DiscoverLink has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does DiscoverLink support?

DiscoverLink supports the following languages:

English

Q. What type of pricing plans does DiscoverLink offer?

DiscoverLink has the following pricing plans:

Subscription

Q. Does DiscoverLink support mobile devices?

We do not have any information about what devices DiscoverLink supports

Q. What other apps does DiscoverLink integrate with?

DiscoverLink integrates with the following applications:

HotSchedules, talentReef

Q. What level of support does DiscoverLink offer?

DiscoverLink offers the following support options:

Phone Support, Online Support, Knowledge Base, Video Tutorials, FAQs