JailTracker

Jail management solution for facilities of all sizes

4,7 /5 (43 reviews) Write a Review!

JailTracker Overview

What is JailTracker?

JailTracker is a cloud-based jail management solution that is specifically designed to cater to the unique management needs of both large and small correctional facilities. The platform provides the ability to communicate both internally and externally, and offers reports, portals, and integration of both internal and external systems. The tools provided by JailTracker aim to automate repetitive manual tasks and eliminate redundant information.

JailTracker brings all aspects of offender and institution management online, from booking to GAAP accounting. The information management system offers an internal email system, detainee record management, a public web portal, and report generation. Automated alerts notify users of inmate appointments and transfers, equipment maintenance and inspections, and employee training requirements.

JailTracker’s jail automation tools allow users to manage tasks with configurable workflows and customizable screens to control information entry, analysis, and response. Dynamic dashboards display alerts, emails, schedules, and reports to users and update in real time. Documents can be scanned and stored in the cloud, and users can also print and track barcodes for physical documents. JailTracker also offers features for managing inmate programs, commissary orders, and financial reporting.

JailTracker Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Contact JailTracker for pricing information.


JailTracker Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

JailTracker video

JailTracker Reviews

JailTracker Reviews

Overall rating
4,7
/
5
Excellent
31

Very good
11

Average
1

Poor
0

Terrible
0

Value for Money
4,6
Features
4,4
Ease of Use
4,7
Customer Support
4,9
98% recommended this app
Michelle B.

Best of the Best

I wish my facility would use JailTracker to it's potential here.


Jeanne C.

Best JMS on the market!

My overall experience with Jail Tracker has been extremely positive. They hold an annual users conference in Nashville, TN to unveil their new features and have training classes. I always walk away with so much information that I can pass on to my staff. It's a can't-miss opportunity. This is one of the best designed software I have ever used. Our jail operations run smoother because of it. If there's one thing you need in a corrections environment, it's working equipment. Jail Tracker can give you more confidence where you may be lacking with your current JMS. If you're even on the fence about going to Jail Tracker for your JMS, stop thinking and just do it! You won't regret it.


Paula J.

JailTracker Customer Review


Verified Reviewer

JailTracker is a great JMS solution

Aside from keeping track of inmates and activities, we use jail tracker for our personnel files and equipment. We use the docimage module for staff certificates, memos, etc. We also keep notes on staff with jailtracker. We keep track of equipment maintenance issues and repairs with jail tracker also. The scheduler also keeps tabs on our officers...for example we log when someone is late or absent. Everything can be printed on a report that is entered. Dozens and dozens of reports can be selected. Jailtracker has also created reports that I designed.


Ryan C.

Jailtracker for the Win!

The experience has been outstanding! I mostly deal with "In-House Support", so I know sometimes I must call the JailTracker Support Team. They are all wonderful! They are always there when you need them, and they are very proactive when they need to be. I would highly recommend this company to many organizations. In fact, they have become our "baseline" for other companies when we are looking at new technology or products.


Michelle B.
Industry: Law Enforcement
Company size: 11-50 Employees

Best of the Best

Used Daily for 2+ years
Reviewed on 2018/12/04
Review Source: Capterra

I wish my facility would use JailTracker to it's potential here.

Pros

It easy very it is to navigate. If you are on an individuals tab then you can see exactly which activities are able to be performed.

Cons

I honestly don't have any complaints from the software. I wish we utilized more of the software than what we do currently but that is our loss.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Jeanne C.
Industry: Law Enforcement
Company size: 51-200 Employees

Best JMS on the market!

Used Daily for 2+ years
Reviewed on 2018/12/31
Review Source: Capterra

My overall experience with Jail Tracker has been extremely positive. They hold an annual users conference in Nashville, TN to unveil their new features and have training classes. I always walk away with so much information that I can pass on to my staff. It's a can't-miss opportunity. This is one of the best designed software I have ever used. Our jail operations run smoother because of it. If there's one thing you need in a corrections environment, it's working equipment. Jail Tracker can give you more confidence where you may be lacking with your current JMS. If you're even on the fence about going to Jail Tracker for your JMS, stop thinking and just do it! You won't regret it.

Pros

The best thing about this software...is the people who developed it. Jail Tracker is made by a small company in Kentucky. If you've ever worked with any software companies, you know that a small company is the best. Jail Tracker gives excellent customer support and an extremely user-friendly product. You can customize hundreds of aspects of this database to fit your correctional facility. I am a Jail Administrative Coordinator and I oversee the operations of the computer software used in our jail. I have been there through the days of DOS-based programs. I am here to tell you Jail Tracker made the conversion to their software so easy, it made me wish we'd have transitioned years ago! Setting up new users and security groups in the software is super easy. You can add scanners to your setup and scan paperwork directly into inmate, facility, and staff files as well as incident and grievance reports. You can add signature pads to make the reports that require signatures paperless. They have a full medical module that you can use to pass meds, keep a separate inmate medical packet, and track withdraw symptoms. They have recently added a custom forms module that allows you to ditch the paper and store customized information in the software by creating a custom form. So far we have created custom forms for 15-minute observations, use of force, shower logs, damage/deficiency reporting, and officer-issued equipment and uniforms. I plan on adding tons of forms in the next year.

Cons

There is very little that I would complain about with this software. Only occasionally do I get a bug report where something doesn't work like it's supposed to. Even then, there's a handy feature built in to the software where you can copy the error message and send an email to Jail Tracker support so they can fix the problem. Not much to complain about here!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Paula J.
Industry: Government Relations
Company size: 11-50 Employees

JailTracker Customer Review

Used Daily for 2+ years
Reviewed on 2018/12/04
Review Source: Capterra

Pros

The software is very user friendly. I like the idea that each facility can write reports to customize your individual facility needs.

Cons

I would like a help option with features that I am not familiar with.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Verified Reviewer
Industry: Law Enforcement
Company size: 51-200 Employees

JailTracker is a great JMS solution

Used Daily for 2+ years
Reviewed on 2019/04/11
Review Source: Capterra

Aside from keeping track of inmates and activities, we use jail tracker for our personnel files and equipment. We use the docimage module for staff certificates, memos, etc. We also keep notes on staff with jailtracker. We keep track of equipment maintenance issues and repairs with jail tracker also. The scheduler also keeps tabs on our officers...for example we log when someone is late or absent. Everything can be printed on a report that is entered. Dozens and dozens of reports can be selected. Jailtracker has also created reports that I designed.

Pros

Jailtracker has been great. It has cut down on our paper documents and helped the jail be efficient and effective. Using QR codes for cell checks and activities is a breeze compared to written logs. The medical module also does great for documenting medical issues and medications. We use the docimaging module frequently and it ensures that any paperwork is scanned and saved in the inmate virtual file forever. The scheduler module keeps all staff up to date with scheduled inmate and/or staff activities and appointments. The platform cost was only a portion of what other platforms were quoted. Jailtracker is very user friendly.

Cons

The interface looks a little outdated. It works great but a more modern appearance would be the only item that stands out to me as a con.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Ryan C.
Industry: Information Technology & Services
Company size: 51-200 Employees

Jailtracker for the Win!

Used Daily for 2+ years
Reviewed on 2018/12/04
Review Source: Capterra

The experience has been outstanding! I mostly deal with "In-House Support", so I know sometimes I must call the JailTracker Support Team. They are all wonderful! They are always there when you need them, and they are very proactive when they need to be. I would highly recommend this company to many organizations. In fact, they have become our "baseline" for other companies when we are looking at new technology or products.

Pros

It is very user friendly, has a ton of support, and is reliable. We have been using JailTracker for about 6-7 years now and it just keeps getting better as far as functionality. The team behind the scenes is always looking for feedback and they implement useful ideas to the GUI. The software/team is also open to integrating with other software and has done so successfully for us. We have really tried to improve our jail operations and this JMS has really streamlined things. A++

Cons

They only support one scanner with their software. It is an outdated Patriot 430. It seems to work well, but they are getting harder to find on the market. More functionality in that arena would be great! The form building portion could also be a little more user friendly.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
9,6/10
Based on 43 user ratings
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JailTracker Pricing

JailTracker Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Contact JailTracker for pricing information.

Contact JailTracker for pricing information.

Value for Money
4,6/5
Based on 43 user ratings
Compare value for money rating with alternatives
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JailTracker Features

JailTracker Features

API
Activity Dashboard
Automatic Notifications
Billing & Invoicing
Calendar Management
Case Management
Client Management
Client Portal
Collaboration Tools
Contact Management
Document Management
Document Storage
Expense Tracking
Invoice Management
Reminders
Reporting & Statistics
Search Functionality
Task Management
Third Party Integration
Workflow Management
Features
4,4/5
Based on 43 user ratings
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Categories

Additional information for JailTracker

Additional information for JailTracker

Key features of JailTracker

  • Booking
  • Cell Maintenance
  • Check In / Out
  • Commissary Management
  • Incarceration Records
  • Inmate Accounting
  • Inmate Classification
  • Inmate Incident Management
  • Inmate Information File
  • Inmate Management
  • Inmate Tracking
  • Medical History Records
  • Officer Shift Notes
  • Property Logs
  • Status Checks

Benefits

• The software is designed to improve the speed and efficiency of the booking and information retrieval of the inmates through customizable screens and conditional data fields.

• The Virtual Jacket records full inmate histories, providing all authorized users with access to pertinent information, and can trigger alert or notification workflows based on inmate data such as gang affiliations.

• Documents can be scanned and stored digitally to centralize information and reduce the need for manual data entry.

• With the public web portal, external users can view real-time information on jail populations, including bookings, charges, photo, bail/bonds, and anticipated release dates.

• The program management module enables registration and attendance tracking for staff training, group sessions, GED classes, and other events.

JailTracker FAQs

JailTracker FAQs

Below are some frequently asked questions for JailTracker.

Q. What type of pricing plans does JailTracker offer?

JailTracker offers the following pricing plans:

Pricing model: Subscription

Free Trial: Available

Contact JailTracker for pricing information.

Q. What are the main features of JailTracker?

JailTracker offers the following features:

  • Booking
  • Cell Maintenance
  • Check In / Out
  • Commissary Management
  • Incarceration Records
  • Inmate Accounting
  • Inmate Classification
  • Inmate Incident Management
  • Inmate Information File
  • Inmate Management
  • Inmate Tracking
  • Medical History Records
  • Officer Shift Notes
  • Property Logs
  • Status Checks

Q. Who are the typical users of JailTracker?

JailTracker has the following typical customers:

Large Enterprises, Public Administrations, Mid Size Business

Q. What languages does JailTracker support?

JailTracker supports the following languages:

English

Q. Does JailTracker support mobile devices?

We do not have any information about what devices JailTracker supports

Q. What other apps does JailTracker integrate with?

JailTracker integrates with the following applications:

Guard1

Q. What level of support does JailTracker offer?

JailTracker offers the following support options:

Phone Support, Online Support