About Ricochet

Developed from our firsthand insights into the consignment industry, Ricochet is meticulously crafted to empower store owners for what lies ahead. Our cutting-edge software provides a holistic and future-ready solution, ensuring businesses are always one step ahead.

Ricochet stands out as the sole consignment software compatible with iPad devices, offering unparalleled flexibility and convenience. Seamlessly manage your consignors or vendors through the intuitive Ricochet Go App, available on both Apple and Android platforms.

With Ricochet Pay, effortlessly handle payments, issue gift cards, and send receipts and invoices via text messages, streamlining your financial processes. Plus, enjoy seamless integration with popular platforms such as Quickbooks, Avalara, and MailChimp, enhancing your overall business efficiency.


Key benefits of Ricochet

- Run Ricochet from a MAC, PC, or iPad

- Use as many devices as you need at no additional cost

- Accept credit cards utilizing our integrated credit card service Ricochet Pay

- build and maintain an ecommerce site within Ricochet

- Integrations with Quickbooks, ShipStation, MailChimp, and more!


Images

Ricochet Software - Ricochet POS - consignment and retail software
Ricochet Software - Ricochet POS Point of Sale
Ricochet Software - Ricochet POS Adding Inventory
Ricochet Software - Ricochet POS Sales Reports
Ricochet Software - Ricochet POS Dashboard
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Ricochet Software - Ricochet POS - consignment and retail software
Ricochet Software - Ricochet POS Point of Sale
Ricochet Software - Ricochet POS Adding Inventory
Ricochet Software - Ricochet POS Sales Reports
Ricochet Software - Ricochet POS Dashboard

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Ricochet

4,8 (115)
VS.

Starting Price

US$159,00
month
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month

Pricing Options

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Features

62
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Integrations

4
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Ease of Use

4,7 (115)
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Value for Money

4,8 (115)
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Customer Service

4,9 (115)
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Reviews

Overall rating

4,8 /5
(115)
Value for Money
4,8/5
Features
4,4/5
Ease of Use
4,7/5
Customer Support
4,9/5

Already have Ricochet?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 115
tammy
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Absolutely the best software for your business!

Reviewed on 2020/01/27

My overall experience has been phenomenal from customer service to the user friendly software for a...

My overall experience has been phenomenal from customer service to the user friendly software for a newbie like me!! Literally customer service walked
me through how to do a closeout 5 months in a row...until I realized how truly simple it was to do. I was the one trying to make it complicated!

Pros

I love have it tracks every sale I have ever recorded from the item purchased to who purchased. For how much was made for store andfor the consigned all the way down to the tax collected!! Also the report feature...at the touch if a button you know weekly sales..monthly sales, how much netted, how much for each vendor...just amazing!

Cons

That I am not able to quickly see what a consignor made for one year. It only has total of all sales and I have vendors who have been with me since I bought the store in 2017. This is very minor since I can easily add up sales.

Response from Ricochet

Thanks for the 5 stars, Tammy! We're so glad to have Craft Connection on board and enjoying the software!

In regards to consignor reporting, we have plans for a serious expansion later this year. We'll keep you updated!

Randy``
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Easy to use

Reviewed on 2019/12/20

Good. I thought the program would have more to offer than it has, but it still has better functional...

Good. I thought the program would have more to offer than it has, but it still has better functionality than my old one.

Pros

It's a very user-friendly program that makes training a new person easy

Cons

No cash drawer module to help count the cash drawer
It needs a way to make a store purchase without going on the books
I've made several mistakes on pay-outs because there is no "Through Date" on individual Consignor accounts
Too many clicks to get a receipt
Needs a daily Consignor report
Needs a build a custom report function

Response from Ricochet

Thanks for the feedback, Randy! Deeper cash counting and balancing is something we have high on our priority list. Same with some deeper reporting.

Glad you're having a good experience with Ricochet so far!

Stephanie
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support

Easy to Use and Outstanding Customer Support

Reviewed on 2015/11/13

The software is fairly intuitive, but it does seem to have a few glitches. However, rebooting...

The software is fairly intuitive, but it does seem to have a few glitches. However, rebooting usually solves the issue. A number of times the wrong SKU comes up when the tag is scanned. Not sure why, but refreshing usually works. We've noticed some inconsistencies in assigning items to consignors in the payout reports. It seems odd that when we need to correct pricing or items in the consignor reports Ricochet needs to make those corrections for us. Sometimes it is difficult to scroll through the pages on say the Inventory screen. It only goes so far and you have to begin again or just type in the page number. The credit card reader is a bit finicky. The swipe has to be just right to read the card on the first try. We've had a couple of instances where the receipt printer was spewing paper and we weren't able to clear it, but that was most likely operator error and Ricochet fixed it pretty quickly.
On the plus side, Ricochet has always been available either by phone or chat to answer questions when issues arise. They must work around the clock, since we're East coast and they are West coast! The look and feel of the on screen pages is clean, clear and professional. We only have a few months of experience with the system, but overall we feel confident it was a good choice for us.

Tyrone
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Not perfect, but it is a great solution.

Reviewed on 2019/12/11

We needed to streamline the inventory management processes for our store and Ricochet has made a...

We needed to streamline the inventory management processes for our store and Ricochet has made a real impact in this area for us.

All of our staff really like Ricochet and have learned the new workflows very easily.

We'd love to see more reporting/dashboards (or an API so we can do our own analytics).

Pros

We love that we can access the system from home or anywhere in the world. The system is actively being developed and improved which is great.

We are about to expand our use of the system to include online sales, which is very exciting!

Cons

The tax setup isn't ideal for Canadian customers who have multiple taxes that are applied differently to different categories of items. Defining taxes at the category level would eliminate the potential for error when entering items.

No visibility into how the data is being backed up is a concern. We aren't sure if the database is being backed up, or how frequently it is happening. To help deal with that, we can manually export inventory and accounts, but this isn't ideal.

Response from Ricochet

Thanks for the feedback, Tyrone! Constantly improving and releasing new features regularly is a big priority for us. So thanks for recognizing that!

As our Canadian market grows, we are working on a tax solution to help you all out. We'll keep you updated as that develops.

Also! Good news on backups! Your data is actually processed on multiple servers in real-time and conducts a full backup every 24 hours. We just don't display that anywhere on the software.

Alisa
Overall rating
  • Industry: Retail
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Ricochet Software Praise

Reviewed on 2019/12/11

I am very pleased, overall, with Ricochet Software. IT makes my job as owner and administrator much...

I am very pleased, overall, with Ricochet Software. IT makes my job as owner and administrator much easier! I have on several occasions recommended this program to others, who have, in turn, been very pleased. Additionally, the support staff is easy to reach when I have questions or problems.

Pros

The Ease of using Ricochet Software is a huge plus for me as I am electronically challenged. If I should run into any problems all I have to do is contact the support team either by computer or phone, and they are always ready to help. Additionally, Ricochet Software keeps accounting details for me so I don't have to spend that extra time working on payouts and sales tax. Ricochet Software, also, figures sales prices from my original pricing in increments of thirty (30) days up to ninety days( the time allotted on my sales floor). Many customers like this feature as it adds to their "hunt" for bargains.

Cons

The consignors payout page only includes a receipt # on their monthly report rather than, additionally, describing the item that was bought.

Response from Ricochet

Hey Alisa, thank you for such high praise! Glad we can keep things running smoothly and save you time managing your finances. We will pass on the love to our support team!

Showing 5 reviews of 115 Read all reviews

Ricochet FAQs

Below are some frequently asked questions for Ricochet.

Ricochet offers the following pricing plans:

  • Starting from: US$159,00/month
  • Pricing model: Subscription
  • Free Trial: Available

Ricochet POS - $159/month or $1599/year (billed annually)

Ricochet has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500

Ricochet supports the following languages:

English

Ricochet supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Ricochet integrates with the following applications:

Avalara, Mailchimp, QuickBooks Online Advanced, ShipStation

Ricochet offers the following support options:

Email/Help Desk, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for Ricochet.