CivicRec

CivicRec

Community parks and recreation management

4.7/5 (30 reviews)

CivicRec Overview

CivicRec is a complete online solution for local government community parks and recreation departments. Powered by REC1, this parks and recreation management platform features tools for activity registration, facility management, and point-of-sale (POS) transactions, together with integrated capability for managing memberships, instructors, ticketing or organizing sports leagues.

CivicRec’s cloud-based recreation software allows citizens to view and search through a catalog of parks and recreation programs and events as well as register and pay online for them. It also enables citizens to search for and reserve community facilities, such as meeting rooms, shelters, pavilions, etc. even from a smartphone or tablet.

CivicRec’s recreation management software can create, sell, and scan barcoded tickets for online or in-house events, which can be either printed or displayed on the citizen’s smartphone and scanned by the staff from their mobile device or desktop. CivicRec’s built-in enterprise level point-of-sale (POS) system allows administrators to process a registration, sell merchandise, or book a facility in the POS screen.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

CivicRec Reviews

Overall rating
4.7/5
90% positive reviews
23
Excellent
4
Very good
3
Average
0
Poor
0
Terrible
Shelly H.

Customer Support is top of the line and software is constantly improving.

Used Daily for 1+ year
Reviewed on 2017/07/13
Review Source: Capterra

It has improved the quality of customer services by: making scheduling of reservations quicker and easier, allows for online customer rentals and availabilities, decreasing double bookings, increasing sales totals, improving tracking of rentals and allows for ease of tracking reservation and accounts receivable by the reporting features.

Pros

The software is customizable to support whatever needs arise. This program has improved our customer sales and customer satisfaction by allowing customers to access our calendar online and schedule and pay for reservations themselves. The reports menu is fantastic! Manage bookings, accounts receivable, refunds, and make custom reports to fit whatever your need. . The options for reporting are endless. The customer services reps are ALL amazing. friendly, well-trained and always willing to go above and beyond to provide whatever help is needed to get you the answers you need to any questions, how to preform a task, technical problems and even operator errors. (That I am famous for!) Very rarely is there system ever down. I've worked on this system for one year and have only had 2 instances that the system has been completely down, one of which I know was involving a power outage in the area of their main offices. All in all, this program as greatly helped me to perform my job functions to a much higher standard than before we began using it.

Cons

When system updates are rolled out (typically on a monthly basis, there are some glitches that effect the quality of the software for a brief period of time. As they make improvements to some areas, it may cause a small issue in other areas of their software. A simple phone call to notify them of this will usually correct the problem within minutes or at the very least make them aware of it and get their tech department working on a fix for the problem.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Todd S.

Gwesome Software with Continual Development

Used Daily for 1+ year
Reviewed on 2016/12/13
Review Source: Capterra

We are a city organization in Idaho and we've been working with Rec1 for about a year now and our experience has been excellent. The software had a few small bugs and didn't do 100% of what we wanted when we signed up but that quickly changed. Rec1 worked though every "demand" we had and were very pleasant and knowledgeable with all that their software can do. They never remove features or functionality but are continuing to grow and expand their accounting, user interface, and POS management and to this day accomplishes everything we want in a recreation/POS/facility software. Accounting is also streamlined and easy to use.

A cool feature is the customer roadmap where you can submit or vote on ideas for further development. There were even times they developed new parts of the software simply because we asked. For the cost of 1% of our revenue, this service it's absolutely worth every penny!

Our only complaint when compared with other software companies comes from the lack of phone support. They do have an emergency line but generally, correspondence is done through email. Having the ability to pick up a phone and immediately talk with an expert would be nice rather than the unknown timeframe of email (although still fairly quick).

Overall I'd give this software 4.8/5 stars

Pros

They never remove features or functionality but are continuing to grow and expand their accounting, user interface, and POS management and to this day accomplishes everything we want in a recreation/POS/facility software. Accounting is also streamlined and easy to use.

A cool feature is the customer roadmap where you can submit or vote on ideas for further development. There were even times they developed new parts of the software simply because we asked. For the cost of 1% of our revenue, this service it's absolutely worth every penny!

Cons

Our only complaint when compared with other software companies comes from the lack of phone support. They do have an emergency line but generally, correspondence is done through email. Having the ability to pick up a phone and immediately talk with an expert would be nice rather than the unknown timeframe of email (although still fairly quick).

Response from CivicPlus

Thank you, Todd! It's our pleasure to work with you and the City of Rexburg!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
John w R.

CIVIC REC

Used Daily for 2+ years
Reviewed on 2018/12/12
Review Source: Capterra

The use of CIVIC REC in our department...I can't put a value on it. Our employees love it, as well as our citizens in this great county!

Pros

The Flexibility of the product puts it at the top of the heap for our Department's needs. The already canned Financial and Roster reports are 2nd to none. The reports capture all the information that our Finance folks want to see. Being web-based instead of seat or hardware based has been the key to our success. Being restricted by seat usage really infringed on our customer service. Now, that we are web-based, we the ability sign up anyone and at anytime and at any location.

Cons

The occasional updates sometimes interfere with our business the next day, but 99% of the time, it is fixed within the hour.

Response from CivicPlus

Thank you John for your review and feedback and for being a part of the CivicPlus and CivicRec family. We appreciate your comments regarding the flexibility and reporting.
Thanks,
CivicRec Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Becky E.

Best tech support ever!

Used Daily for 2+ years
Reviewed on 2019/02/06
Review Source: Capterra

We manage a fairly large membership in our Senior Center as they participate in activities and events. We really appreciate the large variety of tasks we can accomplish using the software which, of course, saves us from having to do all those things manually! The system is also used countywide for other facilities.

Pros

As a new user of the CivicRec software, I've had LOADS of questions! Tech Support has responded promptly and completely AND followed up with me to be sure everything was clear EVERY.SINGLE.TIME. I've called! They're awesome!

Cons

There are a couple of reports I'd like to be able to get, but they are unique to our situation. And the tech support folks have always had suggestions about how we can accomplish the task in a di

Response from CivicPlus

Thank you so much Becky! We appreciate your review and are so glad that Spalding County is part of our CivicRec family. We also think we have the best tech support team ever. Thank you for your feedback!

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Lori L.

Excellent software system!

Used Daily for 6-12 months
Reviewed on 2017/08/30
Review Source: Capterra

First & foremost, the system has not allowed a double booking on a rental facility. It provides accurate data retrieval for roster lists to facilitate summer nature camp activity, as well as other programs offered at Northwest Park.

Pros

Support from Zarah and Laura is professional, highly responsive (i.e. call back within an hour of request). They consistently resolve the issue to my satisfaction, and when asked for a deeper understanding of the system, they provide education on how the system "thinks." .

Cons

The software application requires the user to carefully review the actions before submitting an entry. In certain situations, I find myself reaching out to Zarah and Laura to assist with complex refund or user credit situations involving multiple transactions. In my opinion, this is not a "con" but rather the user needs to be mindful of carefully executing a transaction to provide the account holder with an accurate receipt and just as important to ensure accurate"back end" data reports.

Response from CivicPlus

Hi Lori! Thank you so much for taking the time to leave a review of CivicRec. We're glad that you have found our support team (Kudos to Zarah and Laura!) to be responsive when you need it!

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

10.0/10

CivicRec Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Contact CivicRec for pricing information

CivicRec Features

  • Activity Dashboard
  • Credit Card Processing
  • Custom Forms
  • Electronic Payments
  • POS
  • Recurring Billing
  • Website Integration

  • Attendance Management
  • Automated Scheduling
  • Automatic Notifications
  • Automatic Reminders
  • Billing & Invoicing
  • Calendar Management
  • Class Scheduling
  • Client Portal
  • Customer Database
  • Event Scheduling
  • Registration Management
  • Reporting & Statistics
  • Time & Attendance Tracking

Additional information for CivicRec

Key features of CivicRec

  • Activity Registration
  • Application Management
  • Automatic Renewals
  • Badge Management
  • Check-in / Check-out
  • Child Care
  • Class Registration
  • Customer Management
  • Donation Management
  • Dues Management
  • Event Registration
  • Facility Management
  • Facility Management
  • Form Builder
  • Game Results Tracking
  • Group Registration
  • Gym Membership
  • League / Team Management
  • Member Database
  • Member Directory
  • Member Portal
  • Member types
  • Membership Management
  • Online Registration
  • Online Registration
  • Onsite Registration
  • Payment Processing
  • Payment Processing
  • Refund Automation
  • Rental Management
  • Scheduling
  • Team Assignments

Benefits

• CivicRec’s public user dashboard offers a streamlined look for easy access to the needed information, the ability to place calls to multiple civic departments, and view notifications, calendars, and inbox messages before registering for programs and rent facilities.

• CivicRec’s recreation software allows administrators and their citizens to access any league- or event-related information on a mobile phone or tablet at any time.

• Enables instructors to independently manage their rosters and activities, thus saving the time for staff to focus on other administrative needs.

• The CivicRec platform allows citizens to make reservations, organize leagues, and register for classes and camp programs whilst also giving them an opportunity to share recent sign-ups on different social media platforms.

• CivicRec allows users to make use of various filters to gain customized access to locations, reservation types, activity schedules, league games, etc. and consider facilities based on availability.

CivicRec FAQs

Below are some frequently asked questions for CivicRec.

Q. What type of pricing plans does CivicRec offer?

CivicRec offers the following pricing plans:

Pricing model: Subscription

Free Trial: Available

Contact CivicRec for pricing information

Q. What are the main features of CivicRec?

CivicRec offers the following features:

  • Activity Registration
  • Application Management
  • Automatic Renewals
  • Badge Management
  • Check-in / Check-out
  • Child Care
  • Class Registration
  • Customer Management
  • Donation Management
  • Dues Management
  • Event Registration
  • Facility Management
  • Facility Management
  • Form Builder
  • Game Results Tracking
  • Group Registration
  • Gym Membership
  • League / Team Management
  • Member Database
  • Member Directory
  • Member Portal
  • Member types
  • Membership Management
  • Online Registration
  • Online Registration
  • Onsite Registration
  • Payment Processing
  • Payment Processing
  • Refund Automation
  • Rental Management
  • Scheduling
  • Team Assignments

Q. Who are the typical users of CivicRec?

CivicRec has the following typical customers:

Mid Size Business, Public Administrations, Small Business

Q. What languages does CivicRec support?

CivicRec supports the following languages:

English

Q. What type of pricing plans does CivicRec offer?

CivicRec has the following pricing plans:

Subscription

Q. Does CivicRec support mobile devices?

We do not have any information about what devices CivicRec supports

Q. What other apps does CivicRec integrate with?

We do not have any information about what integrations CivicRec has

Q. What level of support does CivicRec offer?

CivicRec offers the following support options:

Online Support, Video Tutorials

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