CivicPlus Recreation Management
About CivicPlus Recreation Management
CivicRec is a complete online solution for local government community parks and recreation departments. Powered by REC1, this parks and recreation management platform features tools for activity registration, facility management, and point-of-sale (POS) transactions, together with integrated capability for managing memberships, instructors, ticketing or organizing sports leagues.
CivicRec’s cloud-based recreation software allows citizens to view and search through a catalog of parks and recreation programs and events as well as register and pay online for them. It also enables citizens to search for and reserve community facilities, such as meeting rooms, shelters, pavilions, etc. even from a smartphone or tablet.
CivicRec’s recreation management software can create, sell, and scan barcoded tickets for online or in-house events, which can be either printed or displayed on the citizen’s smartphone and scanned by the staff from their mobile device or desktop. CivicRec’s built-in enterprise level point-of-sale (POS) system allows administrators to process a registration, sell merchandise, or book a facility in the POS screen.
Key benefits of CivicPlus Recreation Management
• CivicRec’s public user dashboard offers a streamlined look for easy access to the needed information, the ability to place calls to multiple civic departments, and view notifications, calendars, and inbox messages before registering for programs and rent facilities.
• CivicRec’s recreation software allows administrators and their citizens to access any league- or event-related information on a mobile phone or tablet at any time.
• Enables instructors to independently manage their rosters and activities, thus saving the time for staff to focus on other administrative needs.
• The CivicRec platform allows citizens to make reservations, organize leagues, and register for classes and camp programs whilst also giving them an opportunity to share recent sign-ups on different social media platforms.
• CivicRec allows users to make use of various filters to gain customized access to locations, reservation types, activity schedules, league games, etc. and consider facilities based on availability.
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Reviews
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- Industry: Government Administration
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
CIVIC REC
Reviewed on 2018/12/12
The use of CIVIC REC in our department...I can't put a value on it. Our employees love it, as well...
The use of CIVIC REC in our department...I can't put a value on it. Our employees love it, as well as our citizens in this great county!
Pros
The Flexibility of the product puts it at the top of the heap for our Department's needs. The already canned Financial and Roster reports are 2nd to none. The reports capture all the information that our Finance folks want to see. Being web-based instead of seat or hardware based has been the key to our success. Being restricted by seat usage really infringed on our customer service. Now, that we are web-based, we the ability sign up anyone and at anytime and at any location.
Cons
The occasional updates sometimes interfere with our business the next day, but 99% of the time, it is fixed within the hour.
Response from CivicPlus
Thank you John for your review and feedback and for being a part of the CivicPlus and CivicRec family. We appreciate your comments regarding the flexibility and reporting.
Thanks,
CivicRec Team
- Industry: Government Administration
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Grove City, Ohio
Reviewed on 2024/05/28
Very good - customer service is the best I have ever worked
Very good - customer service is the best I have ever worked
Pros
The ease of use compared to over other rec programs
Cons
There are still bugs in League Manager. We use this to schedule games at 13 baseball fields and 9 schools. We still have issues with double headers and not allowing us to manipulate the system to our needs.
Alternatives Considered
RecTracReasons for Choosing CivicPlus Recreation Management
Very difficult to use and program for classesSwitched From
RecTracReasons for Switching to CivicPlus Recreation Management
The league management module and the pay later, invoicing and automatic payment options- Industry: Recreational Facilities & Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
This software causes more headaches than it fixes.
Reviewed on 2024/06/13
I would switch software if it was my decision.
I would switch software if it was my decision.
Pros
Better value than some software packages.
Cons
It is not reliable and we have lost thousands of dollars while the software is down or having huge latency issues. (One simple POS sale can take up to 5 minutes, with a line stretching out the door 30 people deep.)
- Industry: Recreational Facilities & Services
- Company size: 501–1,000 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
One of the best products we have used for registration
Reviewed on 2024/05/10
Even with our cons about price, we have thoroughly loved the staff that we work with at CivicRec....
Even with our cons about price, we have thoroughly loved the staff that we work with at CivicRec. From the day we launched they have stayed with us and still connect and check in. [sensitive content hidden], our sales rep, continues to check in and I have never had a sales rep continue to do that after a purchase on any product. And [sensitive content hidden] is and has been amazing. We truly love the product and team associated with it.
Pros
Online booking for facilities - the ease and clarity of accounting for our contractors and staff
Cons
After talking with some other cities we found what we are paying for the product is a little higher than others. We even have been told by CivicRec that we are a "premier customer" which I think they mean to say as a compliment but can feel like we are just a customer that is paying more. :(
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
User Friendly, Seamless Integration and Endless Customization
Reviewed on 2020/10/21
I have only been utilizing the software since March, and we did not launch until May and then...
I have only been utilizing the software since March, and we did not launch until May and then because of COVID and amenity closures we only opened part of our facilities. My only "trouble" is not with the software itself, but with my assigned account manager and the difficulty in reaching them and the delayed response. I do however have GREAT service from the phone and online chat feature. Those team members are quick to respond, ask for details to better understand and provide an accurate and effective result.
Pros
I was very pleased with the customization of the software. Having multiple facilities, amenities and rates it was a lot to set up, however the customization was well worth it. The training was informative and the trainers were great at showing examples with our facilities, not just a mock up/sample facility.
The functionality is great and very user friendly. There are multiple ways to set up a permit for example and although one method might be "preferred" by the trainers you can accomplish the same goal in at least three different ways. This is a benefit when you have multiple admins as each person may work with different set ups easier.
Cons
The set up, although very customizable was also VERY intense. We have not fully begun using all of the product features due to the complexity of setting everything up prior to launch. The most impactful functionality that I feel is missing is one related to field rentals. Our property rents 3 soccer fields and a softball field and we rent them at an hourly rate of $10/hour or a league rate of $124 for 10 consecutive weeks (2 days/week, 2 hours per day max). In the set up of these facilities there is no way to set up the $124 rate. If I set the minimum rate of $124/block with 20 units = 1 block and then I set the min units to 20 and the max units to 20, if the user doesn't select all 20 days available within the permit the system breaks down the rate/hour. So, if a user only selects 19 days out of the 20 max they can schedule the system only charges them $117 instead of the $124 I want charged.
The other function that I wish were available were a feature to provide the user with "if this - then that" questions. We have a trailer with tables and chairs and a bbq and other items for a household bbq/block party and we rent this to residents, however a lot of residents just want some of the chairs or some of the tables. It would be great if we could ask the user how many tables they are requesting. If they only need 3 of the 20 we have then we could possibly rent out the other 17 to another resident, rather then having all items unavailable if one user just takes a few
Response from CivicPlus
Thanks for your review! We are so glad that CivicRec has proven helpful for your organization. Thanks for being part of the #CPfamily and using CivicRec.
You may find our Quarterly Enhancement webinars helpful. The webinar provides instruction on product updates and new features along with tips and tricks for getting the most out of the CivicRec solution. Check the Resources section of the CivicPlus.com website to register for our next webinar. Past webinars are also available.
We appreciate your feedback very much.
CivicPlus Recreation Management FAQs
Below are some frequently asked questions for CivicPlus Recreation Management.Q. What type of pricing plans does CivicPlus Recreation Management offer?
CivicPlus Recreation Management offers the following pricing plans:
- Pricing model: Subscription
- Free Trial: Not Available
Contact CivicPlus for pricing information
Q. Who are the typical users of CivicPlus Recreation Management?
CivicPlus Recreation Management has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does CivicPlus Recreation Management support?
CivicPlus Recreation Management supports the following languages:
English
Q. Does CivicPlus Recreation Management support mobile devices?
CivicPlus Recreation Management supports the following devices:
Q. What other apps does CivicPlus Recreation Management integrate with?
CivicPlus Recreation Management integrates with the following applications:
CardPointe, Elavon, Forte, Global Payments Integrated
Q. What level of support does CivicPlus Recreation Management offer?
CivicPlus Recreation Management offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
Related categories
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