About Gong.io

Gong is a conversation intelligence platform for business-to-business sales teams that records, transcribes and analyzes all sales calls and interactions to increase the effectiveness of sales conversions. With the cloud-based Gong application, sales representatives can collaborate and use call intelligence to create more powerful sales pitches and methods.

Gong allows users to better understand what questions their most effective sales reps are asking, how they are discussing prices, and what their talk-to-listen ratio is. The information can then be leveraged to increase the efficiency of all business sales calls. Moreover, the Gong app transcribes and indexes all calls so that users can easily find and reference any needed call at any time.

Sales reps also have the option of sharing sales calls with the customers or internally depending on their needs, and reps can ask for customer’s feedback, tag other team members in call transcripts and mark areas for improvement. Gong also works offline, so the user gets alert on deals that require immediate assistance no matter where they are. Using the Gong mobile apps for Android and iOS, users can tune into sales calls, track the progress of deals and give coaching feedback to improve team efficiency on-the-go.

Key benefits of Gong.io

• The Gong platform efficiently records, transcribes and analyzes sales calls that increase sales conversions in order to use them as training material.

• WhisperTM acts as a personal trainer and provides the user with customized coaching tips to make each call better than the previous one.

• An efficient solution to gather feedback, provides notes, work together and coach any team in real-time.

• Gong transcribes and indexes all calls so the user can easily find the needed call using natural language search.

• The app also works offline, so users receive alerts on deals that require immediate assistance no matter where they are.

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Images

Access best practices data in order to improve call efficiency
Calls are recorded and stored within the Gong system
The AI functionality identifies topics, keywords, and more, and facilitates natural language search
Recommendations are given to help sales reps improve their tactics
View 5 more
Gong.io video
Gong.io screenshot: Access best practices data in order to improve call efficiency Gong.io screenshot: Calls are recorded and stored within the Gong system Gong.io screenshot: The AI functionality identifies topics, keywords, and more, and facilitates natural language search Gong.io screenshot: Recommendations are given to help sales reps improve their tactics

Features

Total features of Gong.io: 46

  • AI/Machine Learning
  • Alerts / Escalation
  • Archiving & Retention
  • Assessment Management
  • Audio / Video Conferencing
  • Call Monitoring
  • Call Recording
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Chat Transcript
  • Code-free Development
  • Collaboration Tools
  • Competitive Analysis
  • Content Management
  • Contextual Guidance
  • Correlation Analysis
  • Dashboard
  • Data Management
  • Event Triggered Actions
  • Feedback Management
  • File Transfer
  • Indexing
  • Meeting Management
  • Multi-Channel Communication
  • Natural Language Processing
  • Natural Language Search
  • On-Demand Recording
  • Onboarding
  • Performance Management
  • Performance Metrics
  • Purchasing & Receiving
  • Recording
  • Reporting & Statistics
  • Reporting/Analytics
  • Sales Trend Analysis
  • Scheduled Recording
  • Search/Filter
  • Sentiment Analysis
  • Speech Recognition
  • Statistical Analysis
  • Third Party Integrations
  • Training Management
  • Video Conferencing
  • Visual Analytics
  • Visual Discovery

Alternatives

Wingman

4,6
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Zoho CRM

4,2
#2 Alternative to Gong.io
Zoho CRM is a cloud-based customer relationship management (CRM) software that helps businesses of all sizes close...

RingDNA

4,5
#3 Alternative to Gong.io
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Five9

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Reviews

Overall rating

4,8 /5
(395)
Value for Money
4,7/5
Features
4,7/5
Ease of Use
4,7/5
Customer Support
4,7/5

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Showing 5 reviews of 395
Kunal B.
Overall rating
  • Industry: Computer Software
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great tool, even for SMBs

Reviewed on 2020/02/11

I feel like I'm part of the Gong community already 2 months into our journey. I'm learning a lot...

I feel like I'm part of the Gong community already 2 months into our journey. I'm learning a lot from their team and excited to be a customer.

Pros

The Gong.io team creates a great experience, from learning and buying, all the way to onboarding and and helping you be successful in using their product to hit your goals. Even as a small customer, I feel like I got white-glove service from [SENSITIVE CONTENT HIDDEN] (sales) and [SENSITIVE CONTENT HIDDEN] (CS).

Already in week 1, we're getting so many insights from our call recordings. As we figure out how to sell better to our six new buyer personas, Gong will be invaluable in figuring out our sales playbook.

Cons

The only con in buying is that we didn't have enough people to meet the minimum seats. [SENSITIVE CONTENT HIDDEN] helped us work through this and still get enough value to justify the cost.

Steven M.
Overall rating
  • Industry: Computer Software
  • Company size: 51-200 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great tool to discover valuable insights!

Reviewed on 2019/11/25

It has been an excellent addition to our product management stack. Having the ability to connect...

It has been an excellent addition to our product management stack. Having the ability to connect with different systems for virtual calls it's really helpful. The UX of the product is great.

Pros

In our customer-centric approach listen to our customers it's religious. I really like the ability to quickly identify who is talking in the conversation, general areas and interact with my coworkers based on the findings for every call.

Cons

This is a great tool but kinda expensive compared with other similar tools. You should consider your budget first before making the decision. If you can afford it, it will pay the price.

Ken S.
Overall rating
  • Industry: Computer Software
  • Company size: 201-500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Can't Imagine Life without Gong as a Sales Person

Reviewed on 2021/03/31

Gong has saved my skin more than once as it provides a safety net for me as a sales rep, that way I...

Gong has saved my skin more than once as it provides a safety net for me as a sales rep, that way I don't have to be taking notes during calls all the time - I can focus on what my prospects are saying and go back to listen to important parts of the call afterwards and structure my follow-up in that regard.

Pros

The ability to look at what other colleagues wrote to my customers
The ability to listen back on important calls
The ability to search by keywords within a recording
Transcribed recordings

Cons

I don't think there are a lot of cons with this software. If anything maybe it has gotten too complex as they released more and more features.

Rebekah P.
Overall rating
  • Industry: Computer Software
  • Company size: 11-50 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Very happy with the free trial so far

Reviewed on 2020/10/06

so far it is good and I am looking forward to seeing more what it can do for me.

so far it is good and I am looking forward to seeing more what it can do for me.

Pros

It is super easy to use and set up. It is very clear how to use the software and how I can benefit using it.

Cons

I am not sure the value of the product over the other products I am currently using for the sales cycle. While it was easy to use I wish it was clear why I need it.

Meghan W.
Overall rating
  • Industry: Staffing & Recruiting
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

GAME CHANGER

Reviewed on 2021/01/07

Super excited about really getting going. GONG

Super excited about really getting going. GONG

Pros

For the life of me, I don't know how I ever worked without this platform. ONE month in.
Gong is a GAME CHANGER. If you are looking to scale up your team for success this is a tool that is a MUST have. It will save your team, literally, 100's of hours of time. Over the last month, I have started at a new company, leading a team, and this is single handle the best way to coach, give feedback, and develop a sales process. It was also an amazing tool for me to be trained and getting up to speed quickly. In my previous positions, if I had gong, I think that I would have been 30% more productive, and my team would have infinitely been more successful. Don't think about it, just try it, the only regret that you will ever have is not getting it earlier. Super intuitive platfrom and stellar customer service, and self-serve training programs.

Cons

The transcription isn't perfect but is works better than any other transcription I have ever used. It would be cool, if you could edit the transcription for library assets for training purposes

Showing 5 reviews of 395 Read all reviews

Gong.io FAQs

Below are some frequently asked questions for Gong.io.

Gong.io offers the following pricing plans:

  • Free Trial: Available

Contact Gong.io for a customized price quote.

We do not have any information about Gong.io features

Gong.io has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Gong.io supports the following languages:

English

Gong.io supports the following devices:

Android (Mobile), iPhone (Mobile)

Gong.io integrates with the following applications:

Aircall, BlueJeans, Cisco Webex, ConnectAndSell, Dialpad, Five9, FrontSpin, Genesys Cloud, GoToMeeting, Groove, HubSpot CRM, Join.Me, MiCloud Connect, Microsoft Outlook, NICE inContact, Natterbox, Outreach, Playbooks, Salesforce Sales Cloud, Skype for Business, Talkdesk, Truly, Velocify, Vonage Contact Center, XenCall, Zoom Meetings & Chat

Gong.io offers the following support options:

Email/Help Desk, Phone Support, Chat

Related categories

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