Gong.io
About Gong.io
Gong's Revenue Intelligence platform captures your customer interactions across phone, web conferencing, and email, understands what was said in these interactions, and delivers insights to help your team win more deals.
Learn how companies like LinkedIn, HubSpot, Pinterest, and Twilio use Gong to win more deals, skyrocket rep success, and gain critical market intelligence.
Key benefits of Gong.io
• Clone your most effective sellers. Learn what separates your best reps from the rest, according to data.
Turn your average sellers into stars.
• Deal visibility, from contact to close. See every conversation in one place for every deal.
Make sure every deal is trending toward a close.
• Transform how you go to market. Every phone call, meeting, or email is at your ngertips. Hear the voice
of your market, and make sure the right things are happening.
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Reviews
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Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Computer Software
- Company size: 501–1,000 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Great meeting recording software
Reviewed on 2023/07/06
Pros
Overall the thing I like most about Gong is how easy it is to review my recorded meetings and know exactly when I speak or the client speaks. The analytics is great! The ease of the integration is zoom is also really good.
Cons
Nothing to add to this section..........
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great tool to discover valuable insights!
Reviewed on 2019/11/25
It has been an excellent addition to our product management stack. Having the ability to connect...
It has been an excellent addition to our product management stack. Having the ability to connect with different systems for virtual calls it's really helpful. The UX of the product is great.
Pros
In our customer-centric approach listen to our customers it's religious. I really like the ability to quickly identify who is talking in the conversation, general areas and interact with my coworkers based on the findings for every call.
Cons
This is a great tool but kinda expensive compared with other similar tools. You should consider your budget first before making the decision. If you can afford it, it will pay the price.
Alternatives Considered
SalesLoftReasons for Switching to Gong.io
-General UX is more efficient. -Audio calls waves differentiation between the customer and the internal user it's awesome. -Collaboration and notes system. -Integration with different vendors for audio calls.- Industry: E-Learning
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Gong is great for sales, but not the best for startups
Reviewed on 2021/07/15
Gong leaves you alone to do your work after you sign up and they don't market too heavily post...
Gong leaves you alone to do your work after you sign up and they don't market too heavily post signup which is fantastic!
We currently use Gong to do three things:
- Record user interviews from our product team
- Record introductory calls with prospective clients (we don't have any follow-up calls since our service is transactional)
- Facilitate coaching of our team since our service is coaching based on zoom
Pros
The major thing for our team is unlimited transcription and having a transcription quality that is good enough. Our team benchmarked the software against Google and AWS, and we found out that Gong uses their proprietary transcription software. And it looks like Gong's transcription software has been trained mainly on meeting recordings (zoom) and on telephone calls.
We also love the video playback feature in Gong is enjoyable to use. They have features like highlighting works as the speaker talks, seeing each speaker's talk tracks below the player, speed control up to 2.5x for the playback, and a way to minimize the video view to the bottom right of the screen.
Cons
I hate the way gong displays upcoming calls. It's a pain to navigate, and there are no additional details on the upcoming calls. You would think Gong would show the meeting details, especially when you're working with your team and organization, but they don't!
Another frustrating thing we found out after signing up was that all our historical recorded calls were not assigned a speaker. Gong does not allow you to assign speakers to calls that you upload to their system. It will automatically assign the speakers as "Phone caller #1" / #2 / #3, etc. All recorded calls before you start using Gong, and any call the Gong recorder does not join (happens a lot) will not be assigned to a team member.
- Industry: Financial Services
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Product-first, intuitive revenue intelligence software
Reviewed on 2020/02/11
Excellent and customer first.
Excellent and customer first.
Pros
Ease of use, salesforce integration, great brand and strong product innovation.
Cons
Sometimes our dialing software doesn't get tracked in Gong from other applications. This is an integration piece.
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Gong is an amazing tool...
Reviewed on 2020/02/11
My experience with Gong has been great! I highly recommend it.
My experience with Gong has been great! I highly recommend it.
Pros
I love being able to record my calls and review the audio or transcript to ensure I'm picking up all the important information on the calls
Cons
I haven't really found anything I don't like. There is a process to learn all of the functionality. I think the thing I like least is I don't yet know how to fully take advantage of all its' features.
Gong.io FAQs
Below are some frequently asked questions for Gong.io.Q. What type of pricing plans does Gong.io offer?
Gong.io offers the following pricing plans:
- Free Trial: Not Available
Q. Who are the typical users of Gong.io?
Gong.io has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Gong.io support?
Gong.io supports the following languages:
English
Q. Does Gong.io support mobile devices?
Gong.io supports the following devices:
Android (Mobile), iPhone (Mobile)
Q. What other apps does Gong.io integrate with?
Gong.io integrates with the following applications:
6sense, Aircall, Ambition, Atrium, CXone Mpower, Calendly, Chili Piper, Cognism, ConnectAndSell, Crayon Intel, Crossbeam, Customer Communities, DealHub, Dialpad, Enterpret, EverAfter, Five9, Fivetran, FrontSpin, G2 Buyer Intent, Genesys Cloud CX, GoTo Meeting, Google My Business Pro Services, Groove, Highspot, Hippo Video, HubSpot CRM, Insight7, Join.Me, Klue, LeadIQ, LinkedIn Sales Navigator, Madkudu, MiVoice Business Solution, Microsoft Outlook, Momentum CRM, Natterbox, Outreach, Productboard, Rattle, Readymode, Rippling, Salesforce Sales Cloud, Seismic, Sendoso, Showpad, Slack, Snowflake, Talkdesk, Truly, Velocify, Vidyard, Vonage Contact Center, Webex Suite, Workato, Zoom Workplace, ZoomInfo Sales
Q. What level of support does Gong.io offer?
Gong.io offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base
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Conversation Intelligence
