--- description: Learn how Gong can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Gong Reviews, Prices & Ratings | GetApp South Africa 2026 --- Breadcrumb: [Home](/) > [Conversation Intelligence](/directory/3884/conversation-intelligence/software) > [Gong](/software/115403/gong-io) # Gong Canonical: https://www.getapp.za.com/software/115403/gong-io Page: 1 / 24\ Next: [Next page](https://www.getapp.za.com/software/115403/gong-io?page=2) > Cloud-based Revenue AI platform for B2B go-to-market teams, capturing customer interactions, forecasting pipeline, and coaching reps. > > Verdict: Rated **4.8/5** by 561 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Gong \* Reduces manual administrative work by automatically capturing and logging customer interactions, calls, emails, and meetings directly into CRM, eliminating manual data entry for revenue teams. \* Improves forecast accuracy by generating AI-powered pipeline predictions from 300+ signals drawn from real customer conversations rather than relying on CRM inputs alone. \* Accelerates new hire ramp time by providing on-demand access to call libraries, winning technique examples, and structured training resources through Gong Enable. \* Increases seller productivity by automating follow-ups, outreach prioritization, pipeline edits, and other repetitive workflow tasks through configurable AI agents. \* Delivers full deal and account visibility across the entire revenue organization, giving sales managers, revenue operations, and executive leadership a unified view of pipeline health. \* Supports personalized, data-driven coaching at scale through AI Coach, AI Builder for Scorecards, and call review tools, without requiring additional manager overhead. \* Consolidates pipeline management, forecasting, engagement, and enablement into a single platform, reducing reliance on multiple disconnected point solutions. \* Identifies which value propositions resonate with specific buyer personas through the AI Tracker agent, informing messaging strategy and sales playbooks. \* Maintains compliance with SOC 2 Type II, GDPR, CCPA, and other regulatory standards, supporting enterprise security and data governance requirements. \* Delivers measurable outcomes reported by customers, including thousands of hours saved on call preparation, follow-up, and CRM updates, alongside improvements in win rates, rep capacity, and ramp time. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 561 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Gong - **Location**: San Francisco, US - **Founded**: 2015 ## Commercial Context - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, American Samoa, Andorra, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Bermuda and 133 more ## Features - AI/Machine Learning - Activity Dashboard - Activity Tracking - Alerts/Notifications - Archiving & Retention - Assessment Management - Audio Capture - Automatic Call Distribution - Automatic Transcription - Budgeting/Forecasting - Business Process Automation - CRM - CRM Integration - Call Monitoring - Call Recording - Call Reporting - Call Scripting - Call Tagging - Call Tracking - Call Transcription ## Integrations (44 total) - Actively AI - Agentforce - Agentforce Sales (formerly Salesforce Sales Cloud) - Agentforce Service (formerly Salesforce Service Cloud) - Aloha Essentials - Calendar Scheduling Software for Teams - ChurnZero - Claude - Clay - CloudTalk - CoPilot AI - Dust - Dynamics 365 Sales - Five9 - GTM Workspace - Powered by ZoomInfo ... and 29 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [Conversation Intelligence](https://www.getapp.za.com/directory/3884/conversation-intelligence/software) ## Related Categories - [Conversation Intelligence](https://www.getapp.za.com/directory/3884/conversation-intelligence/software) - [Sales Forecasting Software](https://www.getapp.za.com/directory/584/sales-forecasting/software) - [Inside Sales Software](https://www.getapp.za.com/directory/761/inside-sales/software) - [Call Recording Software](https://www.getapp.za.com/directory/935/call-recording/software) - [Sales Coaching Software](https://www.getapp.za.com/directory/1411/sales-coaching/software) ## Alternatives 1. [Fathom](https://www.getapp.za.com/software/2071295/fathom-1) — 5.0/5 (809 reviews) 2. [Clari](https://www.getapp.za.com/software/1985079/wingman) — 4.7/5 (314 reviews) 3. [Outreach](https://www.getapp.za.com/software/101901/outreach) — 4.4/5 (311 reviews) 4. [Ringover](https://www.getapp.za.com/software/117547/ringover) — 4.7/5 (885 reviews) 5. [Kixie PowerCall & SMS](https://www.getapp.za.com/software/104961/kixie) — 4.6/5 (295 reviews) ## Reviews ### "Gong.io is rather good, but quite expensive" — 5.0/5 > **Miodrag** | *23 February 2024* | Computer Software | Recommendation rating: 7.0/10 > > **Pros**: The recordings are very easy to set up, navigate, go through and find the most important bits of it > > **Cons**: The pricing is probably the biggest obstacle and hence we are looking to change > > Overall it is a great product. Sadly Gong.io as a leader in its market is not too open to negotiate with smaller companies ----- ### "Makes me more efficient in my day to day" — 5.0/5 > **Allison** | *09 August 2021* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Call record, call grading, etc. Call recording is most helpful for me as I often am unable to take notes in real time, so I listen to my calls afterwards and can take the proper notes, document action items, follow ups, etc. > > **Cons**: I really can't think of anything\! I personally use Gong.io most commonly for call recordings ----- ### "Gong is great for sales, but not the best for startups" — 3.0/5 > **Eirik** | *15 July 2021* | E-Learning | Recommendation rating: 3.0/10 > > **Pros**: The major thing for our team is unlimited transcription and having a transcription quality that is good enough. Our team benchmarked the software against Google and AWS, and we found out that Gong uses their proprietary transcription software. And it looks like Gong's transcription software has been trained mainly on meeting recordings (zoom) and on telephone calls. We also love the video playback feature in Gong is enjoyable to use. They have features like highlighting works as the speaker talks, seeing each speaker's talk tracks below the player, speed control up to 2.5x for the playback, and a way to minimize the video view to the bottom right of the screen. > > **Cons**: I hate the way gong displays upcoming calls. It's a pain to navigate, and there are no additional details on the upcoming calls. You would think Gong would show the meeting details, especially when you're working with your team and organization, but they don't\! Another frustrating thing we found out after signing up was that all our historical recorded calls were not assigned a speaker. Gong does not allow you to assign speakers to calls that you upload to their system. It will automatically assign the speakers as "Phone caller \#1" / \#2 / \#3, etc. All recorded calls before you start using Gong, and any call the Gong recorder does not join (happens a lot) will not be assigned to a team member. > > Gong leaves you alone to do your work after you sign up and they don't market too heavily post signup which is fantastic\! We currently use Gong to do three things: - Record user interviews from our product team - Record introductory calls with prospective clients (we don't have any follow-up calls since our service is transactional) - Facilitate coaching of our team since our service is coaching based on zoom ----- ### "Great tool to discover valuable insights\!" — 5.0/5 > **Steven** | *25 November 2019* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: In our customer-centric approach listen to our customers it's religious. I really like the ability to quickly identify who is talking in the conversation, general areas and interact with my coworkers based on the findings for every call. > > **Cons**: This is a great tool but kinda expensive compared with other similar tools. You should consider your budget first before making the decision. If you can afford it, it will pay the price. > > It has been an excellent addition to our product management stack. Having the ability to connect with different systems for virtual calls it's really helpful. The UX of the product is great. ----- ### "Product-first, intuitive revenue intelligence software" — 5.0/5 > **Mili** | *11 February 2020* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: Ease of use, salesforce integration, great brand and strong product innovation. > > **Cons**: Sometimes our dialing software doesn't get tracked in Gong from other applications. This is an integration piece. > > Excellent and customer first. ----- Page: 1 / 24\ Next: [Next page](https://www.getapp.za.com/software/115403/gong-io?page=2) ## Links - [View on GetApp](https://www.getapp.za.com/software/115403/gong-io) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data