About Newired

Newired is an enterprise digital adoption tool which empowers companies to speed up user onboarding and training on virtually any web application by allowing the user to learn and perform on the go. The solution helps guide, analyze and optimize user flows and experience using interactive guidance layers on top of existing enterprise web apps or websites for guided, step-by-step user journeys, 100% code free.

Newired is a versatile platform that allows users to design and optimize a variety of user journeys for onboarding experience, user training, new software adoption, customer care, and more. The interactive guidance layer guides users through any complex task and provides contextual, step-by-step help. Users can create and design user journeys using Newired’s standalone editor, and customize all content and interactions with ease. The manage portal helps users to manage and deploy journeys, modify them, and select which ones should be shown on their website or app. Users can also manage additional websites to make multi-URL journeys across different applications, and utilize the content localization feature to allow users to select their preferred language.

Reports and analytics provide users with actionable insights to help users make decisions based on real data. Organizations can track user feedback and measure user satisfaction with data dashboards, monitor user journey usage and their trends over time, and quickly spot bottlenecks and shortcomings. Newired also enables direct feedback from customers about their experience for continuous improvement.

Pricing starting from:

US$675,00/month

  • Free Trial
  • Subscription

Key benefits of Newired

• Newired helps transform virtually any web application into a more user-friendly environment to significantly reduce learning curves, speed up trainings and boost productivity.

• Easily create a variety of custom interactive guidance layers on top of any existing enterprise web application or website for any purpose or type of business.

• Reduce high bounce rates and lost and frustrated users by guiding users step-by-step through any complex task and providing contextual help.

• Make decisions based on real data with actionable insights including direct feedback from customers about their experience.

• Newired is 100% code-free, enabling users to customize their content and interactions with ease.

Devices

Business size

S M L

Markets

United States, Canada, Germany, Brazil

Supported Languages

English

Pricing starting from:

US$675,00/month

  • Free Trial
  • Subscription

Images

Customize your content and interactions with ease using the step editor
Track user feedback and measure user satisfaction with data dashboards
Guide your users through any application, defining different paths and visibility rules.
An example of Journeys usage on IBM Jazz.
New employees incoming? Don't worry, you can now training them on the job with in-app guidance through any process.
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Newired screenshot: Customize your content and interactions with ease using the step editor Newired screenshot: Track user feedback and measure user satisfaction with data dashboards Newired screenshot: Guide your users through any application, defining different paths and visibility rules. Newired screenshot: An example of Journeys usage on IBM Jazz. Newired screenshot: New employees incoming? Don't worry, you can now training them on the job with in-app guidance through any process.

Features

Total features of Newired: 16

  • Activity Dashboard
  • Collaboration Tools
  • Configurable Workflow
  • Conversion Rate Optimization
  • Data Visualization
  • Employee Onboarding
  • Engagement Analytics
  • Feedback Collection
  • Graphical Workflow Editor
  • Performance Management
  • Performance Reports
  • Real Time Data
  • Rules-Based Workflow
  • Usage Tracking
  • Visual Analytics
  • Workflow Management

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Reviews

Overall rating

4,3 /5
(9)
Value for Money
4/5
Features
4/5
Ease of Use
4,4/5
Customer Support
4/5

Already have Newired?

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Showing 5 reviews of 9
Verified Reviewer
Overall rating
  • Industry: Management Consulting
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Newired – Empowering users of web-based application to act effectively.

Reviewed on 2019/04/03

Newired is a highly dynamic enterprise with full commitment to make the customer happy, learning...

Newired is a highly dynamic enterprise with full commitment to make the customer happy, learning fast from feedback from the field and supplying high quality software with guiding principles of code free (that is easy to learn), low invasive (that is very very low integration need) and build for security.

Pros

Newired Journey and Tips allows to inject tips and guidance directly into the web-application's user interface - specifically in the context they need. This can not only help new users and irregular users to use the application more effectively and thus ensuring correct usage and more effectiveness, but also reduces need for upfront training and load on support. What is especially nice is that the guidance can be across divers web-application empowering a smoother guided user experience. In a world where the rhythm of software changes / releases is ever more increasing parallel to the digitalization of ever more processes in companies driven by ever faster time to market needs, Newired may become key to keep users engaged and focused.

Cons

As the software is disrupting in a way with current practices the “owner” of such software is not always clear. The business cases of its usage – even though it is always about user experience is varied as it affects various fields – ie. deployment, training, change initiatives, process “control”, support etc. On the other hand the aim of Newired is however always to ease the life of the user, which makes it very attractive.

Angelo G.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Newired is an enterprise tool that simplifies the approach to using any web application.

Reviewed on 2017/09/27

Significantly reduce time and cost in training and time to market of new application

Significantly reduce time and cost in training and time to market of new application

Pros

Do you want to do a specific function and you don't know how? Newired helps you. Do you want to have a "journey" of the application you are using? Newired guides you through menus and functions step by step. Do you want to inform and train your users and customers about the new features available? Newired does it without expensive training sessions.
It is completely independent of the application to which it refers, and to which it adapts dynamically.
In complex application processes, it helps you to better understand what you are doing, sure that you are always doing the right thing.

Cons

Because of the young age, it may be a bit slow in articulated and complex application flows. On the other hand, new releases that increase performance and functions are frequently available.

Giovanni S.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2-10 Employees
  • Used Other for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

We are implementing just now. Some issue raised hopefully under solution

Reviewed on 2019/11/12

See pros.

See pros.

Pros

The ultimate goal of the application is great. It can solve many adoption problems and avoid th epainfull speed-up user manuals preparation.

Cons

Current product maturity and documentation available to implementation partners and customers.

Stella G.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

THE NEW EDUCATION BORDER

Reviewed on 2017/09/18

Reduct employee education costs and time to market

Reduct employee education costs and time to market

Pros

The product is very Easy to use and Extremely Adaptable to my Enterprise needs; all technical engineer is able to configure rewired journey without education session.

Tiago F.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Newired Journeys - Great Onboarding Tools

Reviewed on 2019/03/14

Neki IT implemented Newired Journeys on our own application, N-TISS, a communication platform to...

Neki IT implemented Newired Journeys on our own application, N-TISS, a communication platform to Healthcare Providers and Health Insurances. The journeys help us to reduce the support tickets on our operation and help on the onboarding of new users because our application has long forms to be fulfilled.

Pros

If you need some tool to help new users to understand each detail of a complex application, Newired Journeys can be helpful! This Onboarding tool is easy to use, you can build as many journeys as you need to show all the functionalities without coding. Besides, it is possible to analyze the activities of each step and improve the journeys to the users. The tool allows training, increase the UX of your applications and if you need some technical support, the company give you all the information you need and the updates solve the bugs that existed.

Cons

The only adversity is possible to see on Newired Journeys is the price. Newired Journeys is only On-Premise application to Onboarding users, and this feature makes the tool a little expensive compared the other in the market. Be an On-Premises tool has the advantage to allow to use on applications that need to be on a private server.

Showing 5 reviews of 9 Read all reviews

Newired FAQs

Below are some frequently asked questions for Newired.

Newired offers the following pricing plans:

  • Starting from: US$675,00/month
  • Pricing model: Subscription
  • Free Trial: Available

More information about pricing at: https://www.newired.com/newired-pricing/

Newired offers the following features:

  • Analytics
  • Employee Handbook
  • Job Description Management
  • Knowledge Management
  • Mentorship
  • Orientation Management

Newired has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Mid Size Business

Newired supports the following languages:

English

We do not have any information about what devices Newired supports

We do not have any information about what integrations Newired has

Newired offers the following support options:

Phone Support, Online Support, FAQs

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