About Qualtrax

Qualtrax is a cloud-based compliance management platform which allows businesses to manage accreditations, documents, processes, employee training and testing. The software is designed for forensic labs, testing labs, medical examiners, manufacturers, utilities companies, and other industries which need to comply with standards including ISO 17025, 17020, 13485, and 9001, GFSI, FDA, ASCLD/LAB, ACLASS, and FQS.

Qualtrax provides the tools needed to manage both external and internal audits, and aims to simplify the quality management of heavily regulated industries and ensure that critical industry regulations are addressed. Users can maintain up-to-date data across the organization and manage compliance with role-based actions which control document view and edit permissions.

Processes can be automated using workflows in Qualtrax, including corrective actions, incident management, accident reporting, and more. Process gaps and bottlenecks can be identified, and users can run reports on workflows in progress or completed. Users can also manage employee training through Qualtrax, with role-based training, automated alerts, and linking of documents with trainings or assessments.

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Qualtrax

Key benefits of Qualtrax

• Qualtrax allows users to import compliance standards and tie specific processes and documents to each requirement.

• Role-based actions can be assigned to control view and edit permissions for documents, and determine who can review and approve revisions.

• Process visualization enables progress tracking and the identification of any gaps, bottlenecks, or roadblocks.

• Users can assign and schedule role-based trainings, with automated alerts to notify employees of upcoming training and inform managers of required sign-offs.

• Qualtrax can be integrated with a range of third party systems, including email, network storage, and ERP applications, Active Directory, and Microsoft Office.

Devices

Business size

S M L

Markets

Australia, Canada, United Kingdom, Mexico, United States

Supported Languages

Dutch, English, French, German, Japanese, Korean, Polish, Portuguese, Spanish

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Qualtrax

Images

Qualtrax Software - Qualtrax dashboard
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Qualtrax video
Qualtrax Software - Qualtrax dashboard

Features

Total features of Qualtrax: 143

  • API
  • Academic/Education
  • Access Controls/Permissions
  • Accident Investigation
  • Action Management
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Approval Process Control
  • Approval Workflow
  • Archiving & Retention
  • Asynchronous Learning
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Automated Scheduling
  • Blended Learning
  • Business Process Automation
  • Business Process Control
  • Calendar Management
  • Calibration Management
  • Calibration Scheduling
  • Case Management
  • Certificate/Label Printing
  • Certification & Licensing
  • Change Management
  • Code Enforcement
  • Collaboration Tools
  • Commenting/Notes
  • Complaint Management
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Contact Management
  • Corporate/Business
  • Corrective and Preventive Actions (CAPA)
  • Course Management
  • Customer Complaint Tracking
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Defect Tracking
  • Digital Signature
  • Dispatch Management
  • Document Automation
  • Document Capture
  • Document Check-in / Check-out
  • Document Coding & Control
  • Document Management
  • Document Review
  • Document Storage
  • Document Templates
  • Electronic Signature
  • Electronic Submission
  • Email Alerts
  • Email Management
  • Environmental Compliance
  • Equipment Maintenance
  • Exceptions Management
  • FDA Compliance
  • Failed Inspection Tracking
  • Feedback Management
  • File Conversion
  • File Recovery
  • File Sharing
  • For Engineering Documents
  • Forms Management
  • Full Text Search
  • Graphical Workflow Editor
  • Higher Education
  • ISO Compliance
  • ISO Standards Management
  • Image Capture
  • Incident Management
  • Incident Reporting
  • Inspection Management
  • Instrument Management
  • Internal Controls Management
  • Issue Tracking
  • Job Management
  • Legal Risk Management
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Learning
  • Multi-Location
  • No-Code
  • Nonconformance Tracking
  • OSHA Compliance
  • Operational Risk Management
  • Periodic Review
  • Preventive Maintenance
  • Process Control
  • Process Modeling & Designing
  • Progress Tracking
  • Quality Assurance
  • Quality Control
  • Real Time Data
  • Real Time Reporting
  • Real-time Updates
  • Reminders
  • Report Templates
  • Reporting & Statistics
  • Reporting/Analytics
  • Reputational Risk Management
  • Requirements Management
  • Revision History
  • Risk Alerts
  • Risk Assessment
  • Risk Management
  • Risk Reporting
  • Root Cause Analysis
  • Routing
  • Sarbanes-Oxley Compliance
  • Scheduled / Automated Reports
  • Self Assessment
  • Social Learning
  • Status Tracking
  • Subcontractor Management
  • Supplier Management
  • Supplier Quality Control
  • Synchronous Learning
  • Task Management
  • Template Management
  • Templates
  • Tests/Assessments
  • Third Party Integrations
  • Training Administration
  • Training Management
  • Training Record Management
  • Version Comparison
  • Version Control
  • Version Rollback
  • Virtual Classroom
  • Visual Workflow Management
  • Warranty Tracking
  • Work Order Management
  • Workflow Configuration
  • Workflow Management

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Reviews

Overall rating

4,9 /5
(54)
Value for Money
4,7/5
Features
4,6/5
Ease of Use
4,5/5
Customer Support
4,9/5

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Showing 5 reviews of 54
Greg T.
Overall rating
  • Industry: Law Enforcement
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

They Just Get It!

Reviewed on 2019/11/26

The folks at Qualtrax are passionate about their product and it shows whenever you interact with...

The folks at Qualtrax are passionate about their product and it shows whenever you interact with them. They are eager to help and eager to make their product better. They listen to their customer-base and make improvements and enhancements based off that feedback. That's not something you experience very much with today's technology. The people at Qualtrax just understand the importance of what you're doing.

Pros

We have been using Qualtrax since 2012 and we moved to the Hosted version of Qualtrax in 2017. Having control over every aspect of your documents lifecycle, whether hosted or not, is powerful. And Qualtrax is a powerful application. Complete control over you documents, processes, workflows, testing and training. The most exciting part for me from an administrative and IT front - this is THE most worry-free application we use. It works flawlessly and reliably!

Cons

I wish there were more video tutorials or vlogs on how to get the most out of Qualtrax (Workflows - yes please!). Qualtrax support is top notch though and they have no problems with getting what you need in a timely fashion. I just want more!

Christy K.
Overall rating
  • Industry: Law Enforcement
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Product for Managing Quality

Reviewed on 2021/08/16

Overall - I'm very happy with Qualtrax. I tell my lab director 'Give me two to three years to get...

Overall - I'm very happy with Qualtrax. I tell my lab director 'Give me two to three years to get Qualtrax purring for me than I can kick back and relax." I'm tired of being a 'clerical' QAO who spends all my time moving paperwork from the inbox to a file folder. I can see how Qualtrax will reduce the amount of paperwork going over my desk, so I can concentrate on other quality projects.

Technical support is just an email away and they have been so great about getting back to me and assisting me in all my beginner questions. Qualtrax Tech support outshines any support for any other software that I've used.

Pros

Before Qualtrax, in document management, so much of my time was caught up in writing memos, marking up documents and distributing information. With Qualtrax, the system is automated for me. I can make the changes in a document, send it for the review process and once approved, my staff is informed on the changes through email.

Training - I can create the training assignment once and set the training so it can be automatically assigned to a specific set of staff members each year. An email is sent to everyone assigned for the training. They complete the training and I can run a report to see who was assigned and who completed the training. The reports are easy to create and view. No more stacks of paperwork to collate and file. No more Excel spreadsheets tracking who did and didn't do the training. Supervisors can see who did what training without coming to my office.

The last powerful feature of Qualtrax I'm using the most are the workflows. I can make workflows to mimic the processes we do in the lab to reduce the amount of paperwork floating through my lab. Great for showing compliance to your Quality System without the piles of paperwork.

Archiving of old paperwork. It's great to archive old paperwork for the Quality program into Qualtrax so everyone who has the proper security rights in Qualtrax can see the paperwork. Empty drawers and no more notebooks in a few months.

Cons

Would like to see more videos and training documents for processes in Qualtrax especially the workflows. Their user manual is good, but so much more could be shown in a video.

Amy A.
Overall rating
  • Industry: Law Enforcement
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

User since 2011

Reviewed on 2019/04/30

Pros

Ease of document use
Document conversion to pdf

Cons

Help guide not updated for new cloud based system

Carl A.
Overall rating
  • Industry: Law Enforcement
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Choose your Qualtrax Admin carefully!

Reviewed on 2019/05/01

Centralized, and standardized, the required controlled documents for our laboratory system, over...

Centralized, and standardized, the required controlled documents for our laboratory system, over 400 documents divided into about 10 operational divisions. The management of this system is now taking just a fraction of time that was required with our legacy system.

The developed workflows have likewise centralized, and significantly standardized, many of our quality assurance processes. It is now far more difficult for a particular incident resolution process to become "lost in the system" than before the online workflow capability was implemented.

Pros

Extremely configurable, flexible, powerful workflows. Your realized value of the workflows will be directly proportional to the skill and dedication of the system admin(s) and the workflow designers.

Document management system is a full featured system, capable of handling both controlled and uncontrolled documents, even to mixing them within a given folder, providing for a flexible, convenient integrated document management system.

The system of user groups utilized by the package facilitates the flexible, easy management of controlling function authorization for all users, and visitors, on the system. Again, the design and implementation of the security groups, a function of the system admin(s) will have a massive influence on the functionality of this feature.

Cons

Data mining capabilities are limited. Massive amounts of information can be input, but accessing the information with reporting tools, such as Crystal Reports, is not robustly supported.

Tom B.
Overall rating
  • Industry: Chemicals
  • Company size: 51-200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Robust & Flexible workflows are invaluable and come standard rather than as an add-on or...

Reviewed on 2021/09/24

This is a great company to work with. The sales process was not pushy, and they were honest and up...

This is a great company to work with. The sales process was not pushy, and they were honest and up front about what the product could and could not do, which is very refreshing for a software company.

The onboarding process was great. The trainers are very skilled and personable. The follow up to questions is prompt and very helpful.

Technical support is excellent. They respond in a timely manner - same day in every instance where I've needed them. Speaking to a live person who lives in the US is becoming harder and harder to find, but these guys do it!

They also have an annual User's Conference, which does cost money, but is worth its weight in gold. It's limited capacity ensures you get one-on-one attention from their technical team if needed, and networking with other users proved invaluable. We were able to share workflows with other users and use their designs to implement in our own system. Very, very helpful.

Pros

I love the flexibility that workflows offer. We initially purchased the platform for document management and audit preparedness, which it does exceptionally well. We have expanded its use far beyond our quality department thanks to the workflows functionality.

Nearly any process that your organization currently does on paper can be automated as a workflow. This reduces paper, eliminates the possibility of something getting lost or buried under a stack of other documents, and makes reporting a breeze.

Cons

They recently released a dashboard, but unfortunately, the dashboard does not offer click-through functionality. For example, I can see how many open items I am responsible for, as well as their status (new, approaching, late, expedited), but if I click on expedited tasks in the dashboard, I'm taken to my general inbox, which includes ALL tasks, documents, and workflows.

It's a small thing, really, but it does leave something to be desired from the user perspective.

Showing 5 reviews of 54 Read all reviews

Qualtrax FAQs

Below are some frequently asked questions for Qualtrax.

Qualtrax offers the following pricing plans:

  • Free Trial: Available

Contact Qualtrax for pricing information.

Qualtrax has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000

Qualtrax supports the following languages:

Dutch, English, French, German, Japanese, Korean, Polish, Portuguese, Spanish

Qualtrax supports the following devices:

Qualtrax integrates with the following applications:

Microsoft 365

Qualtrax offers the following support options:

Email/Help Desk, Phone Support, Chat

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