TherapyAppointment

When I began using Therapy Appointment 8 years ago, I felt it had all the bells and whistles no one else could offer. I really like that it has encrypted messaging. I also like that clients can schedule themselves. The billing has been good, and the reports are great. For the most part, customer service is generally responsive.

I have been waiting two years for the promise of an upgraded system. We are on the old, Legacy system and were supposed to "migrate" to the new 2.0 system right after Thanksgiving, 2019. That was cancelled, due to what I was originally told was an overload due to the holiday. When pressed, I was finally told that there were glitches in the system and migrations would be on old until January. January has come and gone and when I asked Customer Service about an update, they responded with "you'll know when we know". We need to move to the new system for many reasons. The messaging system is difficult to utilize. You can't see when more than one person is added to the message. It is in desperate need of revamping and is archaic. There is no way to send intake forms to clients and there is no e-signature capability. There are many pieces that need upgraded - too many to mention. I contacted customer service by phone several days ago. There was no answer so I left a message asking for a call back to review my options. I have been with Therapy Appointment from virtually the beginning and spend over $8500 per year (not counting credit card fees and clearing house fees). I will update this review if I am given some options that solve the problem of migrating or getting some of the features we so desperately need. Unfortunately, in the meantime are forced to look elsewhere for a different EHR.