EngagementHQ

Online community engagement and public participation tools

4,5 /5 (2 reviews) Write a Review!

EngagementHQ Overview

What is EngagementHQ?

EngagementHQ by Bang the Table is a customizable, cloud-based community engagement software solution, comprising eight online tools for encouraging public awareness, participation and feedback collection. Intended for use by government, public authority and Enterprise corporations, EngagementHQ promises to support the voicing of opinions in a guided way in order to make actionable decisions. Beyond the core tools of surveys, polls, questions, guestbook, stories, places, ideas and forums, the suite is augmented by EngagementHQ PRM (Participant Relationship Management) and Engagement On-Board Analytics. PRM handles the gathering of feedback data and its integration into database storage with customizable sign-up forms, mass record import, user profiles, community groups and list segmentation for email newsletters.

The eight EngagementHQ online engagement tools comprise Surveys for qualitative data, with features across 12 question types, customizable survey lengths and the ability to make answers conditional or mandatory where required. Questions aids issues management with online Q&As, Guestbook simplifies the collection of moderated feedback, while Polls captures quick responses to simpler questions. Places facilitates geospatial surveying with mini-surveys pinned to geographic maps, where Ideas for online ideation and Forums drive deeper multi-threaded discussions. Stories then completes the toolbox with the ability to post text and rich media stories to the communal space, allowing participant comments, moderation and automated alerting for flagging new submissions. Each constituent tool links into built-in analytical and reporting capabilities boasting chart visualizations and exportable format for subsequent third-party analysis or stakeholder sharing.

EngagementHQ Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Contact EngagementHQ directly for pricing information and to request a demo.


EngagementHQ Features

Devices
Business size
S M L
Markets
United States, Canada, Australia
Supported Languages
English

Media

EngagemnentHQ Surveys offers twelve unique question types, customization options for single page or longer, plus the use of media and rich contextual messaging
EngagementHQ survey analysis offers filtered visualizations across a range of data including comparing participant demographics to registered users etc
Places gathers geospatial survey data with a drag and drop interface for setting map boundaries, while users can create custom pin categories and pick from a large library of available pins
EngagementHQ On-Board Analytics offers dedicated reporting and analytics tools across dashboard insights, Google Analytics integration, charts, benchmarking, email reports, demographics, comment analysis and more
Stories enables the posting of deeper digital community stories with story space support for text and rich media upload, commenting, moderation, social sharing and automated alerts
EngagementHQ Ideas aids online ideation with multiple idea walls per project, randomization for ideas, preset collation categories, social network sharing and integrated search
Suite tools are all backed by built-in analytical and reporting capabilities, with exportable formats and graphics
EngagementHQ screenshot: EngagemnentHQ Surveys offers twelve unique question types, customization options for single page or longer, plus the use of media and rich contextual messaging EngagementHQ screenshot: EngagementHQ survey analysis offers filtered visualizations across a range of data including comparing participant demographics to registered users etc EngagementHQ screenshot: Places gathers geospatial survey data with a drag and drop interface for setting map boundaries, while users can create custom pin categories and pick from a large library of available pins EngagementHQ screenshot: EngagementHQ On-Board Analytics offers dedicated reporting and analytics tools across dashboard insights, Google Analytics integration, charts, benchmarking, email reports, demographics, comment analysis and more EngagementHQ screenshot: Stories enables the posting of deeper digital community stories with story space support for text and rich media upload, commenting, moderation, social sharing and automated alerts EngagementHQ screenshot: EngagementHQ Ideas aids online ideation with multiple idea walls per project, randomization for ideas, preset collation categories, social network sharing and integrated search EngagementHQ screenshot: Suite tools are all backed by built-in analytical and reporting capabilities, with exportable formats and graphics

EngagementHQ Reviews

EngagementHQ Reviews

Overall rating
4,5
/
5
Excellent
1

Very good
1

Average
0

Poor
0

Terrible
0

Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
100% recommended this app
Lauren H.

Let's Talk...

I have worked with Bang the Table since 2017, during my time at Bury Council and now at Manchester Council, communicating mainly with [SENSITIVE CONTENT HIDDEN]. Both [SENSITIVE CONTENT HIDDEN] have been a pleasure to work with. Both are professional, knowledgeable and entirely friendly and welcoming into the Bang the Table family. Both [SENSITIVE CONTENT HIDDEN] have always endeavoured to answer any questions or queries either myself or colleagues may have had. They are quick to answer emails and have no problem hopping on a telephone call or video call to provide a demonstration. I am a huge advocate for the Engagement HQ platform, I think it is an absolute asset to Local Authority engagement. The engagement tools are innovative yet easy and accessible to use for the participant. The dashboard reporting is perfect for the analytics we desperately need for our research based strategies and City plans. I have used the 24/7 chat/help function within the site and can confirm that the help you receive from the team behind the scenes to advice and support any issues are fantastic, The quick responses, attention to detail in resolving any problems is very helpful - and the GIFS make it all the more better! There is certainly an appetite for this technology in the digital age that we find ourselves in and I hope to have Manchester City Council on board soon!


Viv C.

So simple to use!

Love it!


Lauren H.
Industry: Government Relations
Company size: 501-1 000 Employees

Let's Talk...

Used Other for 2+ years
Reviewed on 2020/09/22
Review Source: Capterra

I have worked with Bang the Table since 2017, during my time at Bury Council and now at Manchester Council, communicating mainly with [SENSITIVE CONTENT HIDDEN]. Both [SENSITIVE CONTENT HIDDEN] have been a pleasure to work with. Both are professional, knowledgeable and entirely friendly and welcoming into the Bang the Table family. Both [SENSITIVE CONTENT HIDDEN] have always endeavoured to answer any questions or queries either myself or colleagues may have had. They are quick to answer emails and have no problem hopping on a telephone call or video call to provide a demonstration. I am a huge advocate for the Engagement HQ platform, I think it is an absolute asset to Local Authority engagement. The engagement tools are innovative yet easy and accessible to use for the participant. The dashboard reporting is perfect for the analytics we desperately need for our research based strategies and City plans. I have used the 24/7 chat/help function within the site and can confirm that the help you receive from the team behind the scenes to advice and support any issues are fantastic, The quick responses, attention to detail in resolving any problems is very helpful - and the GIFS make it all the more better! There is certainly an appetite for this technology in the digital age that we find ourselves in and I hope to have Manchester City Council on board soon!

Pros

Although the range of tools are fantastic, the best thing about the site for me is the two way communication element. Yes it is a site to gather information from a participant - but it's also an opportunity for the host to share information - to be able to share relevant social media pages, share important documents, share useful websites, share contact information for professionals that may be able to help etc is fantastic. It's a two way street for gathering insight, sharing and communicating with communities and residents, the 360 approach to the design framework is on point.

Cons

The thing I struggle with is having images that aren't blurry. This is probably something to do with the images I have access to and not necessarily the fault of the EHQ platform but generally blurry images are my bug bear.

Response from Bang the Table

Thank you for your continued support, Lauren! We're excited to see you bring EngagementHQ to Manchester City Council and the impact you will have with the community. ~ Team Bang the Table

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Viv C.
Industry: Government Administration
Company size: 501-1 000 Employees

So simple to use!

Used Weekly for 1-5 months
Reviewed on 2020/10/20
Review Source: Capterra

Love it!

Pros

You don't need to be a programming fiend to use this product! It's quick and easy to use, and has a very clean interface.

Cons

Lack of font type and colors; inability to delete mistakes

Response from Bang the Table

Thank you so much for your feedback, Viv! Happy to hear that you're finding the platform easy to use. I'll pass along your thoughts on fonts and colors to our Product team. Cheers ~ Team Bang the Table

Rating breakdown

Ease of Use

Likelihood to recommend: 9.0/10

User recommendation
9,5/10
Based on 2 user ratings
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EngagementHQ Pricing

EngagementHQ Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Contact EngagementHQ directly for pricing information and to request a demo.

Contact EngagementHQ directly for pricing information and to request a demo.

Value for Money
5/5
Based on 2 user ratings
Compare value for money rating with alternatives
Compare with alternatives

EngagementHQ Features

EngagementHQ Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Billing & Invoicing
Case Management
Compliance Management
Custom Forms
Customizable Reporting
Document Management
Document Storage
Geographic Maps
Inventory Management
Records Management
Reporting & Statistics
Self Service Portal
Task Management
Third Party Integration
Work Order Management
Workflow Management
Features
5/5
Based on 2 user ratings
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Categories

Additional information for EngagementHQ

Additional information for EngagementHQ

Benefits

• EngagementHQ is a customizable online engagement suite of tools facilitating the listening, information gathering, engagement analysis, reporting and relationship management associated with interpreting community feedback.

• Eight core modules include Surveys for creating an unlimited amount of discrete question-based surveys, Questions for online issue handling, Guestbook for gathering and moderating community feedback, plus Polls for rapid sentiment capture.

• EngagementHQ Places plots community feedback and ideas onto maps with geospatial surveying, while Ideas handles online ideation, Forums facilitates multi-threaded discussions and Stories for composing rich media posts.

• Participant Relationship Management (PRM) gathers and integrates engagement data into a community and stakeholder database with custom signup form creation, database import, community groupings, user profiling and email list segmentation.

• EngagementHQ On-Board Analytics is a a reporting and analytics tool providing demographic breakdowns, exportable charts and benchmarks, email reports, comment analysis, dashboard insights and engagement data summaries.

• Included with each license of EngagementHQ is their professional service and support package, EngagementIQ professional mentoring, learning programs, 24/5 help desk, and 24/7 community moderation.

EngagementHQ FAQs

EngagementHQ FAQs

Below are some frequently asked questions for EngagementHQ.

Q. What type of pricing plans does EngagementHQ offer?

EngagementHQ offers the following pricing plans:

Pricing model: Subscription

Free Trial: Not Available

Contact EngagementHQ directly for pricing information and to request a demo.

Q. What are the main features of EngagementHQ?

We do not have any information about EngagementHQ features

Q. Who are the typical users of EngagementHQ?

EngagementHQ has the following typical customers:

Large Enterprises, Public Administrations, Non Profit

Q. What languages does EngagementHQ support?

EngagementHQ supports the following languages:

English

Q. What type of pricing plans does EngagementHQ offer?

EngagementHQ has the following pricing plans:

Subscription

Q. Does EngagementHQ support mobile devices?

We do not have any information about what devices EngagementHQ supports

Q. What other apps does EngagementHQ integrate with?

EngagementHQ integrates with the following applications:

Campaign Monitor, Constant Contact, Emma, Google Analytics, Mailchimp, Vision6

Q. What level of support does EngagementHQ offer?

EngagementHQ offers the following support options:

Phone Support, Online Support