About tcnp 3

TCN is designed to offer customers a cloud-based call center solution so they get real-time updates and 24x7 professional support. It caters to both inbound and outbound processes and offers a scalable delivery model which gives immediate access to call center technology at all times. TCN provides interactive options that automate self-service solutions, helping businesses save money.

TCN’s outbound technology supports automated time-of-day dialing which helps users connect with their agents anytime and anywhere in the world. TCN also caters to mobile SMS services, providing the AgentSMS feature which helps agents quickly respond to customer needs and alerts individuals of emergencies. The platform safeguards and automates call center compliance against the TCPA (Telephone Consumer Protection Act). TCN is a manual-dial-only platform that allows agents to place calls on their own terms and approve phone numbers without the need for initiatives and separate campaigns.

TCN supports and records all calls centrally on a server. The calls can be accessed by auditors and are used to promote process compliance and quality assurance. TCN easily integrates with existing CRMs, and replaces IVR, phone and PBX solutions. It also provides historical grids, charts and graphs on relevant data and allows call centers to export raw data for refinement.

Key benefits of tcnp 3

• TCN’s inbound solutions provide skill-based call routing, reliable redundancy-backed systems and custom logic technology to ensure that clients can approach the right agent without wasting any time.

• Managers are able to monitor campaigns, agents and performance indicators using TCN’s comprehensive dashboard.

• TCN blends agents from inbound and outbound processes to help increase client contact rates by 20 to 50%.

• It provides segment groups, portfolios and customers for client-specific compliance and reporting.

• Call centers using TCN can analyze real-time metrics through various types of dashboards.

Devices

Business size

S M L

Markets

Australia, Canada, United States

Supported Languages

English

Images

Users can upload their contact list, choose a template, then schedule their calls to get started
Users can manually approve calls with TCN
Check client info, IVR data and responses all from one, central screen
View 6 more
tcnp 3 video
tcnp 3 screenshot: tcnp 3 screenshot: tcnp 3 screenshot: Users can upload their contact list, choose a template, then schedule their calls to get started tcnp 3 screenshot: Users can manually approve calls with TCN tcnp 3 screenshot: Check client info, IVR data and responses all from one, central screen

Features

Total features of tcnp 3: 56

  • API
  • Activity Dashboard
  • Answering Machine Detection
  • Auto-Dialer
  • Automated Notices
  • Automatic Call Distribution
  • Blended Call Center
  • CRM
  • Call Disposition
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Transfer
  • Callback Scheduling
  • Campaign Management
  • Campaign Specific Caller ID
  • Chat/Messaging
  • Client Management
  • Commenting/Notes
  • Compliance Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Management
  • Customizable Caller ID
  • Customizable Reports
  • FCC Compliance
  • FTC Compliance
  • Forecasting
  • IVR / Voice Recognition
  • In-House Collections
  • Inbound Call Center
  • Knowledge Base Management
  • Lead Capture
  • Lead Management
  • List Management
  • Manual Dialer
  • Monitoring
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real Time Data
  • Real Time Reporting
  • Real-Time Chat
  • Records Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Search/Filter
  • Tagging
  • Template Management
  • Text to Speech
  • Website Integration

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Five9

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Reviews

Overall rating

4,5 /5
(10)
Value for Money
4,6/5
Features
4,1/5
Ease of Use
4,1/5
Customer Support
4,8/5

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Showing 5 reviews of 10
Matt K.
Overall rating
  • Industry: Financial Services
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Cloud Dialer - Leader of the Pack

Reviewed on 2019/02/05

The ability to work with us and create an IVR payment system with our software and tweak...

The ability to work with us and create an IVR payment system with our software and tweak performance along the way creates a life-long customer.

Pros

I have used TCN for years and it is a great company that stays on top of the latest trends in technology and communication preferences. Love the ATDS and the manually-assisted calling (MAC) application to navigate TCPA concerns. Now with SMS rolled into one platform and IVR payment functionality....great product!

Cons

WHen MAC was first rolled out, you had to have some collectors on the ATDS and some on MAC- not very efficient. But now you can everyone on MAC and have the calls roll from ATDS to MAC while working in MAC for accounts where you don't have consent to call cells. Very efficient!

Response from TCN

Thanks Matt. Your feedback has been shared with development team.

Christian P.
Overall rating
  • Industry: Financial Services
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Class A Company, Premier Dialing Solution

Reviewed on 2020/05/22

One of the best companies we have ever worked with

One of the best companies we have ever worked with

Pros

I would have to say that Blake North our representative would be the key to our success. Hands down have the best customer service we have encountered from any vendor as far back as i can remember. The individuals that run the company are stand up individuals. The dialing solutions are great, these guys will find work around's and really help brainstorm dialing issues you may be having as well as bring new ideas to help your business succeed.

Cons

I do not have anything i could possible complain about. TCN tackles any issues we may be experience with flash gordon like speed.

Yvonne R.
Overall rating
  • Industry: Human Resources
  • Company size: 10 000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 5.0 /10

Not the Most Positive of Reviews

Reviewed on 2019/03/06

It seems to have excellent potential. It is good during the call itself (except for sound quality),...

It seems to have excellent potential. It is good during the call itself (except for sound quality), but the documentation process is onerous.

Pros

This software seems easy for users to click to transfer, hold and resume. Calls are recorded for quality. Seems flexible in some ways for bundled/complementary service (with ISSI).

Cons

The GUI scrolls to the bottom over and over use rather than situating at the top for a new call.
There are FAR TOO MANY fields to use or to have to skip over.
Topics and SubTopics (documenting calls) are VERY unwieldy and far too challenging to adequately review for real time selection (and this is for my portion that has a GENEROUS 2 minutes) to complete required fields. Too numerous and too much replication. A selected topic should predicate a separate list of subtopics rather than repeating all in both section.
VoIP sound quality is poor. With many interpreted calls it can be time consuming.

Vincent M.
Overall rating
  • Industry: Financial Services
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Effective & Easy to Use Hosted Dialer with Great Support

Reviewed on 2018/04/17

Effective, hosted dialing solution. Easy to set up and fix call routing, IVR, etc. I'd recommend.

Effective, hosted dialing solution. Easy to set up and fix call routing, IVR, etc. I'd recommend.

Pros

Great support and assistance getting set up. Dialers are VERY involved, so this is a great add-on. They provide a lot of great ongoing service as well such as with changing scripts/routing, learning new features and even recording things for you.

The interface is a little dated but is feature rich. They have a solution for just about everything you can think of. The pricing is good as well. The reporting is also pretty great and we combine a lot of their automated reporting features with our GoAnywhere MFT software to have effectively built a full integration with our system of record.

I've used TCN at two companies and have been very satisfied in both cases.

Cons

If you use a click to dial / manual environment, some of the user admin features are disabled. This means you're beholden to support for simple things such as adding a new user.

Stephanie W.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

LOVE, LOVE LOVE TCN!!

Reviewed on 2019/02/07

TCN allows my reps to take and make more calls than usual. It gives me daily reports as to the...

TCN allows my reps to take and make more calls than usual. It gives me daily reports as to the work performed. The service and response time is excellant. The TCN reps are absolutely willing to help without any attitude even when I am having a hard time following or asking the same questions.

Pros

I like the easy set up for campaigns. I appreciate the little maintenance that is required throughout the day. I like the noise the campaigns creat on floor with all the incoming calls it creates.

Cons

There is a lot I still do not understand or utilize. Sometimes the intricate ins and outs make it difficult to follow and understand.

Response from TCN

Thanks for the great feedback! Your feedback has been shared with development team.

Showing 5 reviews of 10 Read all reviews

tcnp 3 FAQs

Below are some frequently asked questions for tcnp 3.

tcnp 3 offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription
  • Free Trial: Available

Contact TCN for pricing information.

We do not have any information about tcnp 3 features

tcnp 3 has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

tcnp 3 supports the following languages:

English

tcnp 3 supports the following devices:

tcnp 3 integrates with the following applications:

Salesforce Sales Cloud, ServiceNow, Zendesk

tcnp 3 offers the following support options:

Email/Help Desk, Phone Support, 24/7 (Live rep), Chat

Related categories

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