About Luma Health

Needing healthcare can be hard - getting care shouldn't be. We built Luma Health because we are all patients. We believe it should be easy to see and connect with our doctor.

The only end-to-end Total Patient Engagement Platform. Going beyond scheduling into intake, care, and communication throughout the entire patient journey. Our solutions directly integrate into 70+ EHR/PM systems for seamless automated operations and patient communications that drive revenue, patient loyalty, and population health.

Patient Engagement is not a new concept. What’s lacking is cost-effective, scalable patient engagement strategies that providers can implement—on top of their already increasing workload—to produce better outcomes for their patients. With Luma Health, every single point along the care journey is simple, seamless, and effective, from patients accessing care to patients achieving health goals. Luma Health empowers providers to make this a reality through its total patient engagement solution, designed to modernize access, automate patient-provider communications, and help providers grow their business.

Patient engagement is building an ongoing, meaningful, communicative relationship between providers and patients. And the key to this relationship will be intuitive, human-centered technology that easily adapts to each patient’s unique and ever-changing care journey.

Key benefits of Luma Health

Deliver total patient engagement from appointment reminders and self-scheduling, through care communications, intake, pre and post-appointment instructions, insurance authorization, and online reputation management.

• Retain cancelled patients - Automatically send cancelled patients a text to reschedule their appointment right from their phone

• Self-schedule via website widget or text message - Embed our Web-Scheduler on your website, or send the link in text messages to new or existing patients

• Attract new patients - Easily schedule brand new patients without the friction of calling in or the restriction of operating hours

• Easy-to-use and modern interface - Reduce burnout and frustration with our easy to use and intuitive experience

• Powerful reporting dashboard - Easily see detailed insights into your patient communication, visits, and feedback

• Easy Integration - Seamless integration with over 70 EHR and PM systems

• Amazing support for your team - Our Customer Success team are your advocates, consultants, and partners. We're here for you - every step of the way

Devices

Business size

S M L

Markets

United States

Supported Languages

Arabic, Chinese, English, German, Italian and 6 others, Korean, Polish, Portuguese, Russian, Spanish, Traditional Chinese

Images

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Luma Health video
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Features

Total features of Luma Health: 72

  • @mentions
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Auto-Dialer
  • Automated Scheduling
  • Booking Management
  • Calendar Management
  • Calendar Sync
  • Call Reminders
  • Care Plan Management
  • Charting
  • Chat/Messaging
  • Client Database
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Confirmation/Reminders
  • Contact Database
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Document Storage
  • Drag & Drop
  • E-Prescribing
  • Email Invitations & Reminders
  • Feedback Management
  • File Sharing
  • For Medical Purposes
  • Forms Management
  • Group Scheduling
  • HIPAA Compliant
  • Messaging
  • Mobile Access
  • Multi-Location
  • Multi-Provider Practice
  • No-Show Tracking
  • One-to-One Messaging
  • Online Booking
  • Online Forms
  • Patient Education
  • Patient Engagement Software
  • Patient Records Management
  • Payment Reminders
  • Physician Management
  • Planning Tools
  • Practice Management
  • Progress Tracking
  • Ratings / Reviews
  • Real-time Updates
  • Records Management
  • Recurring Appointments
  • Referral Tracking
  • Reminders
  • Remote Treatment Plans
  • Reporting & Statistics
  • Rescheduling
  • SMS Reminders
  • Scheduling
  • Self Service Portal
  • Softphone Software
  • Surveys & Feedback
  • Video Conferencing
  • Virtual Waiting Room
  • Widgets
  • Workflow Management

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Reviews

Overall rating

4,7 /5
(45)
Value for Money
4,5/5
Features
4,5/5
Ease of Use
4,7/5
Customer Support
4,7/5

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Showing 5 reviews of 45
Philip b J.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 201-500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Luma Health - flexible and intuitive

Reviewed on 2021/03/06

Working with Luma has been a very pleasant experience overall. From working with their [SENSITIVE...

Working with Luma has been a very pleasant experience overall. From working with their [SENSITIVE CONTENT HIDDEN] on the granular details of our contract to customizing messages with our Customer Success Manager, the Luma folks have been responsive, friendly, and extremely knowledgable.

Pros

Luma Health's appointment reminder and broadcast messaging features are a cut above the rest. Allowing customers to tailor their message content, timing, and management makes it an ideal platform for organizations who really want to fine-tune their patient communication. Luma's patient engagement communications can be as complex or as simple as you wish, but the ease of use and their customer support is top notch regardless of how deep you dive.

Cons

A more in-depth workflow analysis during implementation would have been helpful, but the small hiccup we ran into was easily resolved. As of March 6, 2021, the filters applied and locked in the Reporting section do not "stick", so that is a bit annoying.

Kristen B.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Luma Health is A Gamechanger for Any Medical Practice

Reviewed on 2019/09/27

My overall experience with Luma Health has been wonderful. Luma has drastically decreased our no...

My overall experience with Luma Health has been wonderful. Luma has drastically decreased our no show rate. Reminders have been awesome in getting everyone confirmed and prepared for their appointments. The appointments that do get cancelled either in ample time or last minute Luma's waitlist feature is a lifesaver. Our provider's schedules are always full and patients are extremely happy because they get to be seen sooner. Luma has done wonders to help bridge happy patients with our Google and social media pages to share their experiences with us online. Patients leave meaningful honest reviews about visiting us that we truly appreciate. We love our patients and we're so happy to hear stories of why they continue to come back to our practice again and again.

Pros

Its hard to pick one thing! Luma covers all the bases on patient engagement, HIPAA compliant texting, custom reminders, recall messages, feedback/social media reviews, online scheduling, you name it! Our patients love their appointment reminders from Luma and so do our doctors. We can customize when and how often they go out and can change the script per appointment type so patients who are coming in for certain procedures can be given separate instructions to prepare for their appointment. Luma Health have been rockstars in improving their new online scheduling platform. Its fantastic. Patients are able to enter in all pertinent info for their desired appointment including reason for visit, insurance information, changes in phone number/address, etc and are only shown times which match their appointment criteria. My personal favorite thing about Luma is there willingness and desire to grow and adapt their product based off of their customers needs. We have been with Luma for 2 years now and I can't tell you how many things have been added to their platform based off of customer feedback. You ask for a change or make a suggestion and it basically comes out in the Product Updates the next month. Bravo for actually listening to your clientele and making actionable changes based off of feedback. That is so rare when working with EHR systems and other medical software.

Cons

Luma's customer service is absolutely top notch, to be clear I have ZERO complaints about that. But it's hard that the main way to get a hold of Luma for support is by email/ticketing. We are located on the east coast and because of the time difference sometimes the answers to my questions come after I leave for the day and I don't get to address them until the next morning.

Response from Luma Health

Kristen, thank you so much for taking the time to leave us your feedback! We're so grateful for your partnership and are thrilled to hear how we've been able to support your practice in keeping schedules full and patients happy!

Fadi N.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Buyer beware If there is an option for zero I would have used it

Reviewed on 2020/04/20

We went to Luma health to get an option that offer our patients the ability to book online. They...

We went to Luma health to get an option that offer our patients the ability to book online. They confirmed their software integrates perfectly with our EMR. After signing up and paying the mandatory one year fee of [SENSITIVE CONTENT HIDDEN]and implementation fee of [SENSITIVE CONTENT HIDDEN] and 3 month into a long process we were told that their system would only schedule cancelled appointments. This was unacceptable and rendered the online booking useless. For example if provider A has a full schedule an Provider B has an empty schedule only patients who cancel from provider A schedule will have their slots visible to others to book.

Pros

What I liked about the product was wiped away with the team hiding major flaws with integration.

Cons

The fact that the team hid from us the lack of integration with our EMR until very late in the process.

Response from Luma Health

Dr. Nukta, we're sorry to hear that our solution did not meet your expectations. We pride ourselves on being fully transparent about our product capabilities both during the sales cycle and the implementation process. While we welcome all feedback, the pricing mentioned did not reflect the contracted annual fee, and we kindly requested for this to be redacted for fair representation.

If you would like to discuss further, please reach out to us at [email protected]

Noel P.
Overall rating
  • Industry: Medical Practice
  • Company size: 51-200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Results, Results, Results

Reviewed on 2021/02/04

Before we started with LumaHealth we would receive 1-2 reviews on GMB a month (maybe even every two...

Before we started with LumaHealth we would receive 1-2 reviews on GMB a month (maybe even every two months). Many of these reviews were from patients who had a particularly bad experience with us so we were never able to accurately hear from those who were satisfied. Within the first full month of starting with LumaHealth we received 99 reviews on a total of six GMB location pages for our medical practice.

We also were able to start a waitlist for our patients. We currently have 73 patients utilizing the waitlist functionality. Through the waitlist we were able to fill 33% of cancelled appointments.

We also just began introducing our referral physicians to our referral website and have a 38% referral conversion rate.

Something that can't be calculated is the time saved by allowing LH to run in the background requesting reviews, confirming appointments or filling appointments for us. We also have the two way chat which allows our staff to handle situations with our patients however they're most comfortable. This allows us to keep our patients happy communicating to them where they are!

Pros

Our office has appreciated being a part of test group for two way texting. We also love that it integrates with our EMR so it can automatically send messages to patients after they leave their appointments asking them to rate us. Then request them to publish their reviews publicly on GMB. This has been great for our business and increased the sheer number of positive reviews on our GMB sites ten-fold.

Cons

I would love to see LH publish the reviews not just on GMB pages but also on doctors Vitals, Healthgrades, WebMD, etc accounts. I believe there are many physicians who are working to maintain good reviews on a multitude of sites and this would just help by achieving all of that for them.

Scott H.
Overall rating
  • Industry: Medical Practice
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Luma Health has improved all our processes

Reviewed on 2020/11/07

Very high marks for features and service.

Very high marks for features and service.

Pros

The pandemic forced us into telemedicine without plan or preparation. We initially used Zoom, which is built for business rather than medical use, and found that the app required more interaction than many of our patients were able to do, which seriously hampered our ability to care for our patients. Luma is designed for medical use. The patients simply click a link on their phone or computer, authorize audio and video, and they’re in the session with us. The video quality is comparable to that of Zoom, so we didn’t give anything up there. Luma integrates with our EHR, so we no longer have to keep two calendars, one for the EHR and another for the teleconferencing product. Luma has also brought a suite of texting tools that have largely shifted incoming patient interactions from our phones to their texting web Hub which the front office staff and the patients love. I have had my patients do depression and anxiety ratings scales for years, and Luma was able to duplicate that process, and improve it by moving it to text. In addition, Luma includes in my ratings link 7 labeled paragraphs into which patients enter pertinent history before their first, assessment appointment. Consequently, building my note after the appointment is much less time consuming than it used to be when I typed it all myself.

Cons

Luma is completely customizable, which is amazing. But that means they basically code the connections through the API of our EHR from scratch. This has been time consuming - plan for months for full deployment - but, again, pretty much if it can be done, they give you just what you want.

Showing 5 reviews of 45 Read all reviews

Luma Health FAQs

Below are some frequently asked questions for Luma Health.

Luma Health offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription
  • Free Trial: Not Available

Pricing depends on providers or bed count. Please request pricing from Luma Health here: www.lumahealth.io/#contact-us

We do not have any information about Luma Health features

Luma Health has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Luma Health supports the following languages:

Arabic, Chinese, English, German, Italian, Korean, Polish, Portuguese, Russian, Spanish, Traditional Chinese

Luma Health supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Luma Health integrates with the following applications:

AdvancedMD for Mental Health, Amazing Charts, Clarity Wave, CureMD, Full Slate, Kareo Billing, MatrixCare Home Health & Hospice, Medical Mastermind, Mindbody, NextGen Healthcare, NueMD, Valant EHR Suite, WebPT

Luma Health offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

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