Luma Health

4.7 (57)
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Patient engagement and medical billing solution

About Luma Health

Luma Health offers a patient success platform designed to help businesses unify and automate patient journeys for healthcare organizations. The platform provides a comprehensive suite of tools to streamline patient access, retention, referrals, scheduling, waitlist management, and feedback. It can be integrated with all major electronic health record (EHR) systems, enabling bidirectional data exchange and a seamless patient experience.

The platform's advanced features include AI-powered patient communication, automated reminders and recalls, a virtual concierge, and intelligent workflow optimization. Luma Health's Spark technology leverages natural language processing, machine learning, and generative AI to enhance patient engagement, automate administrative tasks, and provide personalized support. The platform also offers novel workflow capabilities, including a no-code builder, to help healthcare organizations adapt and innovate.


Key benefits of Luma Health

  • Reach attributed, referred, and new patients with tailored, EHR-integrated outreach and omni-channel self-scheduling (web, SMS, Google My Business profile, chatbot). Keep them coming back with intelligent reminders and appointment management, and bring in even more patients with feedback and reputation management.
  • Remind patients to schedule or come in for appointments with customizable, EHR-integrated, automated messaging. Keep patients on the schedule with easy SMS cancellation, rescheduling, and smart waitlist offers.
  • LumaBot self-service chatbot and digital call deflection functionality empowers patients to take next steps such as self-scheduling, requesting a prescription refill, or requesting details about appointments.
  • Bi-directional intake forms and mobile check-in make appointment day easier for patients and save staff hundreds of hours per month scanning or transcribing paperwork.
  • Integrate with existing population management system and EHR to send population-level outreach, direct patients to fill out PROs or participate in health management tasks, follow up with patients after discharge, and recall patients for follow-up visits.

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    Luma Health Software - Luma Health actionable reminders
    Luma Health Software - Luma Health chatbot and digital call deflection
    Luma Health Software - Luma Health digital forms and automated pre-appointment reminders
    Luma Health Software - Luma Health patients schedule
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    Luma Health Software - Luma Health actionable reminders
    Luma Health Software - Luma Health chatbot and digital call deflection
    Luma Health Software - Luma Health digital forms and automated pre-appointment reminders
    Luma Health Software - Luma Health patients schedule
    Luma Health Software - Luma Health messaging

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    US$14.00
    year

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    Reviews

    Overall rating

    4.7 /5
    (57)
    Value for Money
    4.5/5
    Features
    4.5/5
    Ease of Use
    4.7/5
    Customer Support
    4.7/5

    Already have Luma Health?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 57
    Philip B
    Philip B
    Overall rating
    • Industry: Hospital & Health Care
    • Company size: 201–500 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Luma Health - flexible and intuitive

    Reviewed on 2021/03/06

    Working with Luma has been a very pleasant experience overall. From working with their [SENSITIVE...

    Working with Luma has been a very pleasant experience overall. From working with their [SENSITIVE CONTENT HIDDEN] on the granular details of our contract to customizing messages with our Customer Success Manager, the Luma folks have been responsive, friendly, and extremely knowledgable.

    Pros

    Luma Health's appointment reminder and broadcast messaging features are a cut above the rest. Allowing customers to tailor their message content, timing, and management makes it an ideal platform for organizations who really want to fine-tune their patient communication. Luma's patient engagement communications can be as complex or as simple as you wish, but the ease of use and their customer support is top notch regardless of how deep you dive.

    Cons

    A more in-depth workflow analysis during implementation would have been helpful, but the small hiccup we ran into was easily resolved. As of March 6, 2021, the filters applied and locked in the Reporting section do not "stick", so that is a bit annoying.

    Kristen
    Overall rating
    • Industry: Hospital & Health Care
    • Company size: 11–50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Luma Health is A Gamechanger for Any Medical Practice

    Reviewed on 2019/09/27

    My overall experience with Luma Health has been wonderful. Luma has drastically decreased our no...

    My overall experience with Luma Health has been wonderful. Luma has drastically decreased our no show rate. Reminders have been awesome in getting everyone confirmed and prepared for their appointments. The appointments that do get cancelled either in ample time or last minute Luma's waitlist feature is a lifesaver. Our provider's schedules are always full and patients are extremely happy because they get to be seen sooner. Luma has done wonders to help bridge happy patients with our Google and social media pages to share their experiences with us online. Patients leave meaningful honest reviews about visiting us that we truly appreciate. We love our patients and we're so happy to hear stories of why they continue to come back to our practice again and again.

    Pros

    Its hard to pick one thing! Luma covers all the bases on patient engagement, HIPAA compliant texting, custom reminders, recall messages, feedback/social media reviews, online scheduling, you name it! Our patients love their appointment reminders from Luma and so do our doctors. We can customize when and how often they go out and can change the script per appointment type so patients who are coming in for certain procedures can be given separate instructions to prepare for their appointment. Luma Health have been rockstars in improving their new online scheduling platform. Its fantastic. Patients are able to enter in all pertinent info for their desired appointment including reason for visit, insurance information, changes in phone number/address, etc and are only shown times which match their appointment criteria. My personal favorite thing about Luma is there willingness and desire to grow and adapt their product based off of their customers needs. We have been with Luma for 2 years now and I can't tell you how many things have been added to their platform based off of customer feedback. You ask for a change or make a suggestion and it basically comes out in the Product Updates the next month. Bravo for actually listening to your clientele and making actionable changes based off of feedback. That is so rare when working with EHR systems and other medical software.

    Cons

    Luma's customer service is absolutely top notch, to be clear I have ZERO complaints about that. But it's hard that the main way to get a hold of Luma for support is by email/ticketing. We are located on the east coast and because of the time difference sometimes the answers to my questions come after I leave for the day and I don't get to address them until the next morning.

    Alternatives Considered

    Solutionreach

    Reasons for Choosing Luma Health

    TeleVox was extremely clunky to work with. It only served appointment reminders at the time we had it and it was very burdensome for the staff because they had to upload appointments daily and print our confirmation reports where they would have to manually change all the statuses on our EHR software. It really didn't save that much time for us. Luma Health is a whole different animal. All of this process is completely automated. In additional to reminders Luma offered so many other valuable features for our practice.

    Reasons for Switching to Luma Health

    To be honest the sales person at Solution Reach was way too pushy. They seemed to care more about the sale than actually demonstrating and educating a potential customer on their product. From what I remember since this was several years ago, the software was expensive and there was not an option to purchase features separately. It was a no go for sure.

    Response from Luma Health

    Kristen, thank you so much for taking the time to leave us your feedback! We're so grateful for your partnership and are thrilled to hear how we've been able to support your practice in keeping schedules full and patients happy!

    Sandra
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 2–10 Employees
    • Used Monthly for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Professionals on Luma

    Reviewed on 2025/01/06

    I was looking for its payer ID and information on where to send claims and I found it!

    I was looking for its payer ID and information on where to send claims and I found it!

    Pros

    It is easy to navigate and find the information to contact them. It is set up more user friendly than most websites in my professional world

    Cons

    There is so much information, which can be a positive too. I was able to contact them and they got back to me in a timely manner.

    Zeeshan
    Overall rating
    • Industry: Hospital & Health Care
    • Company size: 51–200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 1.0 /10

    Luma Health Lost its Way

    Reviewed on 2023/03/20

    Luma is trying to make the patient to practice connection easier. Which in most cases it delivers...

    Luma is trying to make the patient to practice connection easier. Which in most cases it delivers that for us. It helps with our productivity however it adds some issues as well. The constant changes of my account representatives really made it difficult to build relationships. Overtime Luma's account representatives stopped contacting the practice and as result we had to figure out solutions on our own. Additionally, they changed their payment terms to where if we didn't pay them upfront then they would drop us as a customer.

    Pros

    Luma has been a great partner in solving a great deal of challenges we faced as practice however overtime it seems like they started divert their attention towards different goals with high internal turnout resulted in a negative customer experience.

    Cons

    The constant changes of my account representatives really made it difficult to build relationships. Overtime Luma's account representatives stopped contacting the practice and as result we had to figure out solutions on our own. Additionally, they changed their payment terms to where if we didn't pay them upfront then they would drop us as a customer.

    Rachel
    Overall rating
    • Industry: Hospital & Health Care
    • Company size: 51–200 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 6.0 /10

    Luma Health - good texting platform, so-so scheduling management system

    Reviewed on 2024/10/28

    Luma waitlist management has been a so-so experience for my clients/patients - it's helped cut down...

    Luma waitlist management has been a so-so experience for my clients/patients - it's helped cut down on my own workload in terms of managing my long waitlist but our support staff and clients have found issues with integration and with frequency of appointment reminders sent.

    Pros

    The texting platform for patient/client contact is excellent

    Cons

    Clients/patients have consistently given feedback that appointment reminders are far too frequent even with customization we've attempted

    Showing 5 reviews of 57 Read all reviews

    Luma Health FAQs

    Below are some frequently asked questions for Luma Health.

    Luma Health offers the following pricing plans:

    • Pricing model: Subscription
    • Free Trial: Not Available

    Please contact Luma Health for pricing details.

    Luma Health has the following typical customers:

    11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    Luma Health supports the following languages:

    Arabic, Chinese, English, German, Italian, Korean, Polish, Portuguese, Russian, Spanish, Traditional Chinese

    Luma Health supports the following devices:

    Luma Health integrates with the following applications:

    AdvancedMD for Mental Health, Amazing Charts, Clarity Wave, CureMD, Epic, Full Slate, MEDITECH Expanse, MatrixCare Home Health & Hospice, Mindbody, NextGen Office, Nextech EHR & PM, NueMD, Oracle Health EHR, Tebra, Valant EHR Suite, Veradigm Practice Management, WebPT, eClinicalWorks

    Luma Health offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

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