Luma Health

About Luma Health
Luma Health offers a patient success platform designed to help businesses unify and automate patient journeys for healthcare organizations. The platform provides a comprehensive suite of tools to streamline patient access, retention, referrals, scheduling, waitlist management, and feedback. It can be integrated with all major electronic health record (EHR) systems, enabling bidirectional data exchange and a seamless patient experience.
The platform's advanced features include AI-powered patient communication, automated reminders and recalls, a virtual concierge, and intelligent workflow optimization. Luma Health's Spark technology leverages natural language processing, machine learning, and generative AI to enhance patient engagement, automate administrative tasks, and provide personalized support. The platform also offers novel workflow capabilities, including a no-code builder, to help healthcare organizations adapt and innovate.
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- Industry: Hospital & Health Care
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Luma Health - flexible and intuitive
Reviewed on 2021/03/06
Working with Luma has been a very pleasant experience overall. From working with their [SENSITIVE...
Working with Luma has been a very pleasant experience overall. From working with their [SENSITIVE CONTENT HIDDEN] on the granular details of our contract to customizing messages with our Customer Success Manager, the Luma folks have been responsive, friendly, and extremely knowledgable.
Pros
Luma Health's appointment reminder and broadcast messaging features are a cut above the rest. Allowing customers to tailor their message content, timing, and management makes it an ideal platform for organizations who really want to fine-tune their patient communication. Luma's patient engagement communications can be as complex or as simple as you wish, but the ease of use and their customer support is top notch regardless of how deep you dive.
Cons
A more in-depth workflow analysis during implementation would have been helpful, but the small hiccup we ran into was easily resolved. As of March 6, 2021, the filters applied and locked in the Reporting section do not "stick", so that is a bit annoying.
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Luma Health is A Gamechanger for Any Medical Practice
Reviewed on 2019/09/27
My overall experience with Luma Health has been wonderful. Luma has drastically decreased our no...
My overall experience with Luma Health has been wonderful. Luma has drastically decreased our no show rate. Reminders have been awesome in getting everyone confirmed and prepared for their appointments. The appointments that do get cancelled either in ample time or last minute Luma's waitlist feature is a lifesaver. Our provider's schedules are always full and patients are extremely happy because they get to be seen sooner. Luma has done wonders to help bridge happy patients with our Google and social media pages to share their experiences with us online. Patients leave meaningful honest reviews about visiting us that we truly appreciate. We love our patients and we're so happy to hear stories of why they continue to come back to our practice again and again.
Pros
Its hard to pick one thing! Luma covers all the bases on patient engagement, HIPAA compliant texting, custom reminders, recall messages, feedback/social media reviews, online scheduling, you name it! Our patients love their appointment reminders from Luma and so do our doctors. We can customize when and how often they go out and can change the script per appointment type so patients who are coming in for certain procedures can be given separate instructions to prepare for their appointment. Luma Health have been rockstars in improving their new online scheduling platform. Its fantastic. Patients are able to enter in all pertinent info for their desired appointment including reason for visit, insurance information, changes in phone number/address, etc and are only shown times which match their appointment criteria. My personal favorite thing about Luma is there willingness and desire to grow and adapt their product based off of their customers needs. We have been with Luma for 2 years now and I can't tell you how many things have been added to their platform based off of customer feedback. You ask for a change or make a suggestion and it basically comes out in the Product Updates the next month. Bravo for actually listening to your clientele and making actionable changes based off of feedback. That is so rare when working with EHR systems and other medical software.
Cons
Luma's customer service is absolutely top notch, to be clear I have ZERO complaints about that. But it's hard that the main way to get a hold of Luma for support is by email/ticketing. We are located on the east coast and because of the time difference sometimes the answers to my questions come after I leave for the day and I don't get to address them until the next morning.
Alternatives Considered
SolutionreachReasons for Choosing Luma Health
TeleVox was extremely clunky to work with. It only served appointment reminders at the time we had it and it was very burdensome for the staff because they had to upload appointments daily and print our confirmation reports where they would have to manually change all the statuses on our EHR software. It really didn't save that much time for us. Luma Health is a whole different animal. All of this process is completely automated. In additional to reminders Luma offered so many other valuable features for our practice.Reasons for Switching to Luma Health
To be honest the sales person at Solution Reach was way too pushy. They seemed to care more about the sale than actually demonstrating and educating a potential customer on their product. From what I remember since this was several years ago, the software was expensive and there was not an option to purchase features separately. It was a no go for sure.Response from Luma Health
Kristen, thank you so much for taking the time to leave us your feedback! We're so grateful for your partnership and are thrilled to hear how we've been able to support your practice in keeping schedules full and patients happy!
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Professionals on Luma
Reviewed on 2025/01/06
I was looking for its payer ID and information on where to send claims and I found it!
I was looking for its payer ID and information on where to send claims and I found it!
Pros
It is easy to navigate and find the information to contact them. It is set up more user friendly than most websites in my professional world
Cons
There is so much information, which can be a positive too. I was able to contact them and they got back to me in a timely manner.
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Luma Health Lost its Way
Reviewed on 2023/03/20
Luma is trying to make the patient to practice connection easier. Which in most cases it delivers...
Luma is trying to make the patient to practice connection easier. Which in most cases it delivers that for us. It helps with our productivity however it adds some issues as well. The constant changes of my account representatives really made it difficult to build relationships. Overtime Luma's account representatives stopped contacting the practice and as result we had to figure out solutions on our own. Additionally, they changed their payment terms to where if we didn't pay them upfront then they would drop us as a customer.
Pros
Luma has been a great partner in solving a great deal of challenges we faced as practice however overtime it seems like they started divert their attention towards different goals with high internal turnout resulted in a negative customer experience.
Cons
The constant changes of my account representatives really made it difficult to build relationships. Overtime Luma's account representatives stopped contacting the practice and as result we had to figure out solutions on our own. Additionally, they changed their payment terms to where if we didn't pay them upfront then they would drop us as a customer.
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Luma Health - good texting platform, so-so scheduling management system
Reviewed on 2024/10/28
Luma waitlist management has been a so-so experience for my clients/patients - it's helped cut down...
Luma waitlist management has been a so-so experience for my clients/patients - it's helped cut down on my own workload in terms of managing my long waitlist but our support staff and clients have found issues with integration and with frequency of appointment reminders sent.
Pros
The texting platform for patient/client contact is excellent
Cons
Clients/patients have consistently given feedback that appointment reminders are far too frequent even with customization we've attempted
Luma Health FAQs
Below are some frequently asked questions for Luma Health.Q. What type of pricing plans does Luma Health offer?
Luma Health offers the following pricing plans:
- Pricing model: Subscription
- Free Trial: Not Available
Please contact Luma Health for pricing details.
Q. Who are the typical users of Luma Health?
Luma Health has the following typical customers:
11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Luma Health support?
Luma Health supports the following languages:
Arabic, Chinese, English, German, Italian, Korean, Polish, Portuguese, Russian, Spanish, Traditional Chinese
Q. Does Luma Health support mobile devices?
Luma Health supports the following devices:
Q. What other apps does Luma Health integrate with?
Luma Health integrates with the following applications:
AdvancedMD for Mental Health, Amazing Charts, Clarity Wave, CureMD, Epic, Full Slate, MEDITECH Expanse, MatrixCare Home Health & Hospice, Mindbody, NextGen Office, Nextech EHR & PM, NueMD, Oracle Health EHR, Tebra, Valant EHR Suite, Veradigm Practice Management, WebPT, eClinicalWorks
Q. What level of support does Luma Health offer?
Luma Health offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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