BigChange

Cloud-based mobile workforce management and vehicle tracking

4,6 /5 (106 reviews) Write a Review!

BigChange Overview

What is BigChange?

BigChange is a provider of two core products, offering service businesses of every size a cloud-based platform supported by mobile apps. Integrated and customizable, BigChange JobWatch provides a paperless workforce and job management solution that incorporates a built-in centralized CRM. The software enables call handling, contract and invoicing archiving, plus customer account data handling with service histories and case management functions. Job planning and drag and drop resource scheduling aids dispatch with color-coded Gantt View and intelligent skills matching. A dedicated, customizable and rebranded customer booking site also offers self-service portal access to booking jobs. Invoice and finance with cashflow controls are joined by health and safety with inspection workflows, stock and equipment tracking, plus fleet management for monitoring vehicular performance.

BigChange JourneyWatch for vehicle tracking comprises back-office capabilities including integration with Google Maps, for live visualizations across four different views. Geofencing allows geographic areas and business jurisdiction boundaries to be defined, while journey history captures fleet travel data every 60 seconds. BigChange provides fleet / resource management, health & safety and reporting tools, and also integrates with third party CRM software. Alerting provides instant notifications on job jeopardy or scheduling updates, with messaging communications also provided within the companion mobile app. BigChange JobWatch for iOS and Android is a field-based companion which offers a secure way of connecting drivers during remote operations.

BigChange Overview

Pricing

Starting from
US$18,95/month

Pricing options

Free Trial
Subscription
Value for money

JourneyWatch = $18.95 per vehicle, per month
JobWatch = $49.95 per vehicle, per month
JobWatch Plus = $74.95 per vehicle, per month


BigChange Features

Devices
Business size
S M L
Markets
United States, United Kingdom
Supported Languages
English, French

Media

Integrated real time vehicle and asset tracking plots fleet and job locations on live map views
JobWatch back-office provides a main dashboard with fleet tracking map and data widgets for completed jobs and resources currently with jobs
Manage and create bookings
JobWatch workflow builder
Drag and drop scheduling assistant
Billing and invoicing tools
Mobile alerts
Health and safety features include enforced risk assessments and fleet vehicle checks
Built-in fleet management
Real time connectivity between back office and mobilized field workers
BigChange video BigChange screenshot: Integrated real time vehicle and asset tracking plots fleet and job locations on live map views BigChange screenshot: JobWatch back-office provides a main dashboard with fleet tracking map and data widgets for completed jobs and resources currently with jobs BigChange screenshot: Manage and create bookings BigChange screenshot: JobWatch workflow builder BigChange screenshot: Drag and drop scheduling assistant BigChange screenshot: Billing and invoicing tools BigChange screenshot: Mobile alerts BigChange screenshot: Health and safety features include enforced risk assessments and fleet vehicle checks BigChange screenshot: Built-in fleet management BigChange screenshot: Real time connectivity between back office and mobilized field workers

BigChange Reviews

BigChange Reviews

Overall rating
4,6
/
5
Excellent
73

Very good
26

Average
6

Poor
1

Terrible
0

Value for Money
4,4
Features
4,4
Ease of Use
4,4
Customer Support
4,7
93% recommended this app
Colin N.

Working with Big Change

See less, it’s like the solution has integrated well and forms part of our day to day operating model.


Daria S.

Easy to Learn

Tracking or engineers and adding jobs to the planner has been one of the most beneficial part of this system for us. PO and Quotation Forms are extremely helpful and being able to link every document to their relevant job saves a lot of human error.


Paul A.

Buyer beware

The training was poor to say the least - we were told four different ways to process jobs in four separate training sessions , the support has been average - if you're gong to purchase this system, you need to get used to being told that any problem that you are experiencing cannot be replicated at their end - that's the tech equivalent of eeee, I dunno! We aren't at all satisfied with the product and BigChange have lost interest in the issues that we are having so we are stuck with it for the 5 year contract.


Nikki F.

Good functionality

sold it to be the be all and end all for our business, its good, but with a lack of knowledge about how to use it properly and the fact that every little thing costs extra, like more implementation time and linking it to accounts packages it could easily become a very expensive package, so we will continue to use only part of its capabilities and struggle through figuring it out.
wish we had gone with tradify!


Kathy B.

Excellent CMS and Staff Management Tool

This software allows seamless management of client details and remote workers to allow for greater levels of efficiency and customer service.


Colin N.
Industry: Retail
Company size: 1 001-5 000 Employees

Working with Big Change

Used Daily for 2+ years
Reviewed on 2020/07/27
Review Source: Capterra

See less, it’s like the solution has integrated well and forms part of our day to day operating model.

Pros

I think the best element of this product is that’s it very versatile as it allows you to design it around your current operation. Also the team are constantly releasing useful updates, some of which make life a little easier and some offer productivity gains.

Cons

There nothing really that’s bad here, any elements that were hare to navigate are constantly being updated to make them as user friendly as possible.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Daria S.
Industry: Construction
Company size: 11-50 Employees

Easy to Learn

Used Daily for 2+ years
Reviewed on 2020/10/20
Review Source: Capterra

Tracking or engineers and adding jobs to the planner has been one of the most beneficial part of this system for us. PO and Quotation Forms are extremely helpful and being able to link every document to their relevant job saves a lot of human error.

Pros

Big Change is really easy to use. Simple and effective training made it easy to learn this new system.

Cons

When first transferring to Big Change, integration with our existing software did prove difficult. After some getting used to and extra training we use Big Change to the best of our ability.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Paul A.
Industry: Facilities Services
Company size: 2-10 Employees

Buyer beware

Used Daily for 6-12 months
Reviewed on 2019/06/20
Review Source: Capterra

The training was poor to say the least - we were told four different ways to process jobs in four separate training sessions , the support has been average - if you're gong to purchase this system, you need to get used to being told that any problem that you are experiencing cannot be replicated at their end - that's the tech equivalent of eeee, I dunno! We aren't at all satisfied with the product and BigChange have lost interest in the issues that we are having so we are stuck with it for the 5 year contract.

Pros

We liked the promises that were made when we purchased JobWatch. It sounded perfect for us.

Cons

It doesn't work in the way we were promised. Recurring the jobs doesn't work for anything not done on a set day, the invoicing only seems to work if you have a price list, which we don't. The worksheets that govern which RAMS the operatives will see when starting the job keep disappearing and, despite repeatedly reporting this issue, the problem persists. This was supposed to replace our manual system of CRM but we are having to use our old manual system to check that JobWatch is as it should be. Purchasing this product has meant that we are spending nearly twice as long processing jobs and invoices.

Response from BigChange

Paul, we are sorry to hear that you are dissatisfied with these functions of JobWatch and the service we have provided. We will be in touch today to arrange to come see you, listen to your concerns, ensure we have an accurate understanding of your business scenarios and seek ways in which we can help. We are committed to finding a suitable way forward.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Nikki F.
Industry: Security & Investigations
Company size: 2-10 Employees

Good functionality

Used Daily for 1+ year
Reviewed on 2020/08/03
Review Source: Capterra

sold it to be the be all and end all for our business, its good, but with a lack of knowledge about how to use it properly and the fact that every little thing costs extra, like more implementation time and linking it to accounts packages it could easily become a very expensive package, so we will continue to use only part of its capabilities and struggle through figuring it out.
wish we had gone with tradify!

Pros

Great for setting up customers and scheduling works

Cons

shame it doesn't pull all the information through
shame there's not enough implementation time given
shame about the lack of after care and support
would use it a lot more but really don't know how to and not paying for more implementation time

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Kathy B.
Industry: Security & Investigations
Company size: 51-200 Employees

Excellent CMS and Staff Management Tool

Used Daily for 6-12 months
Reviewed on 2020/01/27
Review Source: Capterra

This software allows seamless management of client details and remote workers to allow for greater levels of efficiency and customer service.

Pros

Intuitive to use, ease of setting up, integration with vehicle trackers, integration with remote worker's tablets, excellent support, excellent options for adding additional information to client records

Cons

Relatively few reports come as standard and there is a cost (time and money) to request the creation of additional bespoke reports

Response from BigChange

What a fantastic review thank you for taking the time to do this!
We love to hear how our valued customers benefit from their system.
Likewise we appreciate hearing how we can do even better and am pleased to inform you that we are currently working on increasing our library of reports.
Thank you once again.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9/10
Based on 106 user ratings
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BigChange Pricing

BigChange Pricing

Starting from
US$18,95/month
Free Trial
Subscription
Value for money

JourneyWatch = $18.95 per vehicle, per month
JobWatch = $49.95 per vehicle, per month
JobWatch Plus = $74.95 per vehicle, per month

JourneyWatch = $18.95 per vehicle, per month
JobWatch = $49.95 per vehicle, per month
JobWatch Plus = $74.95 per vehicle, per month

Value for Money
4,4/5
Based on 106 user ratings
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BigChange Features

BigChange Features

API
Activity Dashboard
Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Billing & Invoicing
Compliance Management
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Inventory Management
Inventory Tracking
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management
Features
4,4/5
Based on 106 user ratings
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Categories

Additional information for BigChange

Additional information for BigChange

Key features of BigChange

  • Accounting Integration
  • Automated Scheduling
  • Billing & Invoicing
  • CRM Integration
  • Calendar Management
  • Calibration Management
  • Call Center Management
  • Contact Database
  • Contract Management
  • Contractor Management
  • Custom Forms
  • Customer Database
  • Dispatch Management
  • Employee Location Tracking
  • Employee Management
  • Group Scheduling
  • Inspection Management
  • Inventory Management
  • Job Management
  • Mobile Access
  • Multi-Location
  • Performance Appraisal
  • Purchase Order Management
  • Routing
  • Skills Tracking
  • Task Management
  • Variable Workforce
  • Work History
  • Work Order Management

Benefits

• BigChange JobWatch is a cloud-based mobile workforce management system that includes an integrated back-office CRM with drag and drop job / resource scheduling, customizable template-driven workflows, invoicing, health & safety and more.

• BigChange JourneyWatch adds an integrated vehicle tracking component spanning back-office live Google Mapping, geofencing, journey history logs, fleet and resource management, timesheets and performance reporting with alerts.

• An on-demand booking website is made available to customers, via which they can log into a branded portal from any web-enabled device to place new job bookings, check current job status, and view service histories and documentation.

• BigChange integrates with other third-party management applications including Sage, Xero, Microsoft Dynamics NAV, QuickBooks and SAP Business One.

• The companion BigChange JobWatch mobile app for Android and iOS devices adds field-based feature support along with electronic signatures, watermarked photo capture, expense logging, timesheets, holiday and absence recording, plus driver checking and vehicle maintenance.

BigChange FAQs

BigChange FAQs

Below are some frequently asked questions for BigChange.

Q. What type of pricing plans does BigChange offer?

BigChange offers the following pricing plans:

Starting from: US$18,95/month

Pricing model: Subscription

Free Trial: Not Available

JourneyWatch = $18.95 per vehicle, per month JobWatch = $49.95 per vehicle, per month JobWatch Plus = $74.95 per vehicle, per month

Q. What are the main features of BigChange?

BigChange offers the following features:

  • Accounting Integration
  • Automated Scheduling
  • Billing & Invoicing
  • CRM Integration
  • Calendar Management
  • Calibration Management
  • Call Center Management
  • Contact Database
  • Contract Management
  • Contractor Management
  • Custom Forms
  • Customer Database
  • Dispatch Management
  • Employee Location Tracking
  • Employee Management
  • Group Scheduling
  • Inspection Management
  • Inventory Management
  • Job Management
  • Mobile Access
  • Multi-Location
  • Performance Appraisal
  • Purchase Order Management
  • Routing
  • Skills Tracking
  • Task Management
  • Variable Workforce
  • Work History
  • Work Order Management

Q. Who are the typical users of BigChange?

BigChange has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does BigChange support?

BigChange supports the following languages:

English, French

Q. What type of pricing plans does BigChange offer?

BigChange has the following pricing plans:

Subscription

Q. Does BigChange support mobile devices?

BigChange supports the following devices:

Android, iPhone, iPad

Q. What other apps does BigChange integrate with?

BigChange integrates with the following applications:

Google Maps, QuickBooks Online Advanced, SAP Business One, Xero

Q. What level of support does BigChange offer?

BigChange offers the following support options:

Phone Support, Online Support