About FileWave

FileWave lets businesses manage their application deployment, network settings, profiles, passwords, password resets, email configuration, and more, and block explicit content on multiple social-media platforms including YouTube, iMessage, AirPlay, and the iBook Store. It provides detailed inventory reports regarding all device information such as MDM (mobile device management) enrollment data, installed applications, IP addresses, device names, OS versions, and much more.

FileWave is compatible with apps, devices, and configurations of Mac, Windows, and mobile phones. The software is designed to integrate with the underlying mobile management infrastructure and work alongside existing directory services. FileWave automatically connects a new device to its respective group once it is enrolled in the software’s server.

FileWave is suitable for organizations that need management solutions for Bring Your Own Technology (BYOT) or ability to import VPP (Volume Purchase Plan) code spreadsheets. The console allows IT managers to control their devices without deploying extra human resources. The managed distribution module enables administrators to assign or revoke apps on selective devices remotely, and FileWave admins can generate personalized settings with the help of the parameterized profiles module.

Key benefits of FileWave

• FileWave is designed to aid small, medium, and large enterprises in managing multiple devices and users by connecting them on a single server and providing detailed inventory information to the admin.

• The software imports VPP (Volume Purchase Plan) code spreadsheets to purchase and dispense applications in bulk with the help of a unified admin panel.

• FileWave simplifies unified endpoint management with the help of standardized workflows based on Filesets, Smart Groups, and reporting engines to enable cross-training of IT teams and managing of multiple systems.

• FileWave offers a self-service kiosk, with which the admin can make certain applications, documents, and other resources available to team members. End users can install pre-approved applications without the need of admin rights or passwords.

• FileWave updates and patches macOS and Windows operating systems as well as third party applications.

Devices

Business size

S M L

Markets

Australia, Brazil, Canada, China, Germany and 5 others, United Kingdom, India, Japan, Mexico, United States

Supported Languages

English, French, German, Spanish

Images

Businesses can manage applications and files from one central platform and make them accessible to employees via the self service portal
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FileWave video
FileWave screenshot: Businesses can manage applications and files from one central platform and make them accessible to employees via the self service portal

Features

Total features of FileWave: 38

  • Access Controls/Permissions
  • Ad hoc Query
  • Asset Management
  • Asset Tracking
  • Automatic Patch Deployment
  • Automatic Scans
  • Automatic User/Device Recognition
  • Chat/Messaging
  • Client Management
  • Collaboration Tools
  • Compliance Management
  • Compliance Tracking
  • Configuration Management
  • Contract/License Management
  • Customizable Fields
  • Customization
  • Deployment Management
  • Endpoint Management
  • Geolocation
  • IT Asset Tracking
  • Inventory Management
  • Location Tracking
  • Maintenance Scheduling
  • Multi-Channel Management
  • Network Wide Management
  • Patch Management
  • Real Time Reporting
  • Remote Access/Control
  • Remote Update / Installation
  • Reporting/Analytics
  • Risk Assessment
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Software Management
  • Vulnerability Scanning
  • Wireless Internet Access
  • Wireless Troubleshooting

Alternatives

ConnectWise Automate

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Addigy

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#2 Alternative to FileWave
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UpKeep

4,7
#3 Alternative to FileWave
UpKeep is a mobile computerized maintenance management software (CMMS) which allows users to manage their team, assign...

Kaseya VSA

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#4 Alternative to FileWave
Kaseya VSA is your comprehensive solution to providing IT services at scale, whether you're an in house IT department...

Reviews

Overall rating

4,5 /5
(36)
Value for Money
4,6/5
Features
4,6/5
Ease of Use
4,5/5
Customer Support
4,5/5

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Showing 5 reviews of 36
Mirko H.
Overall rating
  • Industry: Media Production
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A new way of our “deployment-thinking”! And still a great choice...

Reviewed on 2019/01/16

Our impressions on FileWave: Sureley it is all about technology. But we are only a small team of 5...

Our impressions on FileWave: Sureley it is all about technology. But we are only a small team of 5 admins for all our apple clients. So we need a strong partner with an outstanding support. 
This includes various in-house and almost worldwide (even if only sporadically) departments with several demands on software, settings and needs. Before the decision to FileWave, various adjustments were only possible to a limited extent and with considerable effort. It already started with an elaborate process to create, test, re-adapt, and distribute packages to the right places. Without a meaningful booster process in a DMZ this was hardly possible. We can now finally rethink - filesets replace the time-consuming use of packages in almost allplaces. And this in a mostly simple but always complex way to expand. Includes all software, preferences, setting, access permissions and pre-post-whatever scripts. Thus complex installations can be summarized wonderful simply and still be arranged in individually. 
This was one of the outstanding features of Filewave, as it saves us a lot of time and takes our thinking about the distribution of needs of all kinds to a new level. Second: With the booster technology, we now have access to all our employees, no matter where, at what time or in what network. The Internet is all it takes for our IT to act. For changes and updates of security settings and innovations of our production software, this procedure is unremitting and gives us an time advance

Pros

Self-service and kiosk - in the future we will increasingly focus on supporting the end users in their independence. With a well-structured self-service and an IT-supported kiosk, end users should have more control. 
 DEP - the integrated DEP Manager will support us in the introduction of DEP with new and"old" devices and will facilitate the initial inclusion of new hardware in our client management. 
FileVault Key Management - We are already using Institutional Recovery Keys, but want touse the personal key solution in FileWave in the future. 
 License Management - For administrative overviews of compliance reports, we will useFileWave in the future. This gives our administrators a quick overview of the licenserequirements. 
with our external procurement solution including various release processes, license softwareshould be automatically made available to authorized persons in addition to the previousmostly free software. 
 MDM - In addition to the daily challenge of smaller requirements, we will continue to expandthe DEP integration with FileWave and guarantee a smooth integration of the iOS devices. 
 Network - Exchange with other IT colleagues from other companies to get to know manyother possibilities. In many cases the problems are comparable, the solution does not always have to be reinvented.

Cons

I am just worried about the fact, that it took us such a long time for choosing this product.

Bert S.
Overall rating
  • Industry: Computer Software
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Must Have for a hybrid environment

Reviewed on 2020/07/08

Overall the experience with FileWave and their staff have been a good experience. Their solutions...

Overall the experience with FileWave and their staff have been a good experience. Their solutions engineers and professional services team have went above and beyond to help us get to where we need to be for device management.

Pros

Being able to manage Windows, macOS, and iOS devices with one tool was a must. Being able to enroll machines with Apple's DEP into FileWave and enroll Windows machines with Group Policy made it a very easy deployment. It was instrumental in helping us achieve a fully remote-work environment to be able to deploy software, and gather device information from their Custom Field features.

Cons

Having a cloud based administrative portal would be a huge plus. There is some scripting knowledge that is needed in order to accomplish the things you want to do with Windows machines, as there is no native "profile manager" or GPO-like menu like for macOS.

Leon E.
Overall rating
  • Industry: Primary/Secondary Education
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Less impressed as time passes

Reviewed on 2020/10/07

It's about time to search for a different product.

It's about time to search for a different product.

Pros

As another reviewer wrote, "when it works, it's great".

Cons

There are several feature requests I've made that just seem too obvious to not already be in place. Reports on fileset status are poor meaning we have very little idea who has gotten the fileset. Vague "Handled by MDM" with no documentation online to understand it. Filesets that cannot be removed from devices--"Upgrade Server" or "Apple's fault". Unable to connect remotely to multiple devices daily. This is one of the most needed features and right now I'd estimate 80% of our remote sessions do not connect.

Heidi S.
Overall rating
  • Industry: Education Management
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

FileWave Endpoint Management

Reviewed on 2019/09/24

FileWave has saved so much time with distributing software, updates and managing our iPads.

FileWave has saved so much time with distributing software, updates and managing our iPads.

Pros

The software is easy to use, it works quickly. Years ago we had to re-image computers to distribute updates. With FileWave, you just create the file set and update the model, off it goes to all of the client devices. It is a top quality MDM and makes managing iPads a breeze. Another nice feature is device location. Once enrolled a device sends a location. It makes locating lost devices easier.

Cons

Honestly, I can't think of anything at the moment. This product has made life so much easier in our department.

Jeffrey P.
Overall rating
  • Industry: Education Management
  • Company size: 201-500 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Awesome software for IOS

Reviewed on 2020/06/10

The software has been a real help in managing our iPads in one place without the need to touch...

The software has been a real help in managing our iPads in one place without the need to touch devices. Long as a device has internet I can manage it from anywhere.

Pros

The ability to manage IOS updates and software in one place over the internet without the need to touch devices again after initial setup.

Cons

There is a setting that allows the name of the devices to be in the middle of the lock screen which is easier to read that isn't available with Filewave. Filewave does allow for the name at the bottom of the lock screen but it is smaller and harder to read. Not a deal breaker and users have adapted :)

Showing 5 reviews of 36 Read all reviews

FileWave FAQs

Below are some frequently asked questions for FileWave.

FileWave offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription
  • Free Trial: Available

Contact FileWave for pricing information.

We do not have any information about FileWave features

FileWave has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

FileWave supports the following languages:

English, French, German, Spanish

FileWave supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

FileWave integrates with the following applications:

ServiceNow

FileWave offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for FileWave.