FileWave

Multi-platform endpoint management

4,5 /5 (36 reviews) Write a Review!

FileWave Overview

What is FileWave?

FileWave lets businesses manage their application deployment, network settings, profiles, passwords, password resets, email configuration, and more, and block explicit content on multiple social-media platforms including YouTube, iMessage, AirPlay, and the iBook Store. It provides detailed inventory reports regarding all device information such as MDM (mobile device management) enrollment data, installed applications, IP addresses, device names, OS versions, and much more.

FileWave is compatible with apps, devices, and configurations of Mac, Windows, and mobile phones. The software is designed to integrate with the underlying mobile management infrastructure and work alongside existing directory services. FileWave automatically connects a new device to its respective group once it is enrolled in the software’s server.

FileWave is suitable for organizations that need management solutions for Bring Your Own Technology (BYOT) or ability to import VPP (Volume Purchase Plan) code spreadsheets. The console allows IT managers to control their devices without deploying extra human resources. The managed distribution module enables administrators to assign or revoke apps on selective devices remotely, and FileWave admins can generate personalized settings with the help of the parameterized profiles module.

FileWave Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Contact FileWave for pricing information.


FileWave Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
English, French, German, Spanish

Media

Businesses can manage applications and files from one central platform and make them accessible to employees via the self service portal
FileWave video FileWave screenshot: Businesses can manage applications and files from one central platform and make them accessible to employees via the self service portal

FileWave Reviews

FileWave Reviews

Overall rating
4,5
/
5
Excellent
21

Very good
12

Average
2

Poor
1

Terrible
0

Value for Money
4,6
Features
4,6
Ease of Use
4,5
Customer Support
4,5
92% recommended this app
Mirko H.

A new way of our “deployment-thinking”! And still a great choice...

Our impressions on FileWave: Sureley it is all about technology. But we are only a small team of 5 admins for all our apple clients. So we need a strong partner with an outstanding support. 
This includes various in-house and almost worldwide (even if only sporadically) departments with several demands on software, settings and needs. Before the decision to FileWave, various adjustments were only possible to a limited extent and with considerable effort. It already started with an elaborate process to create, test, re-adapt, and distribute packages to the right places. Without a meaningful booster process in a DMZ this was hardly possible. We can now finally rethink - filesets replace the time-consuming use of packages in almost allplaces. And this in a mostly simple but always complex way to expand. Includes all software, preferences, setting, access permissions and pre-post-whatever scripts. Thus complex installations can be summarized wonderful simply and still be arranged in individually. 
This was one of the outstanding features of Filewave, as it saves us a lot of time and takes our thinking about the distribution of needs of all kinds to a new level. Second: With the booster technology, we now have access to all our employees, no matter where, at what time or in what network. The Internet is all it takes for our IT to act. For changes and updates of security settings and innovations of our production software, this procedure is unremitting and gives us an time advance


Bert S.

Must Have for a hybrid environment

Overall the experience with FileWave and their staff have been a good experience. Their solutions engineers and professional services team have went above and beyond to help us get to where we need to be for device management.


Leon E.

Less impressed as time passes

It's about time to search for a different product.


Heidi S.

FileWave Endpoint Management

FileWave has saved so much time with distributing software, updates and managing our iPads.


Jeffrey P.

Awesome software for IOS

The software has been a real help in managing our iPads in one place without the need to touch devices. Long as a device has internet I can manage it from anywhere.


Mirko H.
Industry: Media Production
Company size: 11-50 Employees

A new way of our “deployment-thinking”! And still a great choice...

Used Daily for 6-12 months
Reviewed on 2019/01/16
Review Source: Capterra

Our impressions on FileWave: Sureley it is all about technology. But we are only a small team of 5 admins for all our apple clients. So we need a strong partner with an outstanding support. 
This includes various in-house and almost worldwide (even if only sporadically) departments with several demands on software, settings and needs. Before the decision to FileWave, various adjustments were only possible to a limited extent and with considerable effort. It already started with an elaborate process to create, test, re-adapt, and distribute packages to the right places. Without a meaningful booster process in a DMZ this was hardly possible. We can now finally rethink - filesets replace the time-consuming use of packages in almost allplaces. And this in a mostly simple but always complex way to expand. Includes all software, preferences, setting, access permissions and pre-post-whatever scripts. Thus complex installations can be summarized wonderful simply and still be arranged in individually. 
This was one of the outstanding features of Filewave, as it saves us a lot of time and takes our thinking about the distribution of needs of all kinds to a new level. Second: With the booster technology, we now have access to all our employees, no matter where, at what time or in what network. The Internet is all it takes for our IT to act. For changes and updates of security settings and innovations of our production software, this procedure is unremitting and gives us an time advance

Pros

Self-service and kiosk - in the future we will increasingly focus on supporting the end users in their independence. With a well-structured self-service and an IT-supported kiosk, end users should have more control. 
 DEP - the integrated DEP Manager will support us in the introduction of DEP with new and"old" devices and will facilitate the initial inclusion of new hardware in our client management. 
FileVault Key Management - We are already using Institutional Recovery Keys, but want touse the personal key solution in FileWave in the future. 
 License Management - For administrative overviews of compliance reports, we will useFileWave in the future. This gives our administrators a quick overview of the licenserequirements. 
with our external procurement solution including various release processes, license softwareshould be automatically made available to authorized persons in addition to the previousmostly free software. 
 MDM - In addition to the daily challenge of smaller requirements, we will continue to expandthe DEP integration with FileWave and guarantee a smooth integration of the iOS devices. 
 Network - Exchange with other IT colleagues from other companies to get to know manyother possibilities. In many cases the problems are comparable, the solution does not always have to be reinvented.

Cons

I am just worried about the fact, that it took us such a long time for choosing this product.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Bert S.
Industry: Computer Software
Company size: 51-200 Employees

Must Have for a hybrid environment

Used Daily for 2+ years
Reviewed on 2020/07/08
Review Source: Capterra

Overall the experience with FileWave and their staff have been a good experience. Their solutions engineers and professional services team have went above and beyond to help us get to where we need to be for device management.

Pros

Being able to manage Windows, macOS, and iOS devices with one tool was a must. Being able to enroll machines with Apple's DEP into FileWave and enroll Windows machines with Group Policy made it a very easy deployment. It was instrumental in helping us achieve a fully remote-work environment to be able to deploy software, and gather device information from their Custom Field features.

Cons

Having a cloud based administrative portal would be a huge plus. There is some scripting knowledge that is needed in order to accomplish the things you want to do with Windows machines, as there is no native "profile manager" or GPO-like menu like for macOS.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Leon E.
Industry: Primary/Secondary Education
Company size: 201-500 Employees

Less impressed as time passes

Used Daily for 2+ years
Reviewed on 2020/10/07
Review Source: Capterra

It's about time to search for a different product.

Pros

As another reviewer wrote, "when it works, it's great".

Cons

There are several feature requests I've made that just seem too obvious to not already be in place. Reports on fileset status are poor meaning we have very little idea who has gotten the fileset. Vague "Handled by MDM" with no documentation online to understand it. Filesets that cannot be removed from devices--"Upgrade Server" or "Apple's fault". Unable to connect remotely to multiple devices daily. This is one of the most needed features and right now I'd estimate 80% of our remote sessions do not connect.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

Heidi S.
Industry: Education Management
Company size: 51-200 Employees

FileWave Endpoint Management

Used Daily for 2+ years
Reviewed on 2019/09/24
Review Source: Capterra

FileWave has saved so much time with distributing software, updates and managing our iPads.

Pros

The software is easy to use, it works quickly. Years ago we had to re-image computers to distribute updates. With FileWave, you just create the file set and update the model, off it goes to all of the client devices. It is a top quality MDM and makes managing iPads a breeze. Another nice feature is device location. Once enrolled a device sends a location. It makes locating lost devices easier.

Cons

Honestly, I can't think of anything at the moment. This product has made life so much easier in our department.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Jeffrey P.
Industry: Education Management
Company size: 201-500 Employees

Awesome software for IOS

Used Weekly for 1+ year
Reviewed on 2020/06/10
Review Source: Capterra

The software has been a real help in managing our iPads in one place without the need to touch devices. Long as a device has internet I can manage it from anywhere.

Pros

The ability to manage IOS updates and software in one place over the internet without the need to touch devices again after initial setup.

Cons

There is a setting that allows the name of the devices to be in the middle of the lock screen which is easier to read that isn't available with Filewave. Filewave does allow for the name at the bottom of the lock screen but it is smaller and harder to read. Not a deal breaker and users have adapted :)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8,8/10
Based on 36 user ratings
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FileWave Pricing

FileWave Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Contact FileWave for pricing information.

Contact FileWave for pricing information.

Value for Money
4,6/5
Based on 36 user ratings
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FileWave Features

FileWave Features

API
Access Control
Activity Dashboard
Activity Tracking
Alerts / Escalation
Auditing
Automatic Notifications
Collaboration Tools
Compliance Management
Data Import/Export
Data Visualization
Drag & Drop Interface
Monitoring
Real Time Data
Real Time Monitoring
Reporting & Statistics
Search Functionality
Third Party Integration
User Management
Workflow Management
Features
4,6/5
Based on 36 user ratings
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Categories

Additional information for FileWave

Additional information for FileWave

Key features of FileWave

  • Automatic Device Recognition
  • Collaboration Tools
  • Configuration Management
  • Deployment Management
  • Inventory Management
  • Remote Update / Installation
  • Software Management
  • Vulnerability Scanning
  • Wireless Network Support

Benefits

• FileWave is designed to aid small, medium, and large enterprises in managing multiple devices and users by connecting them on a single server and providing detailed inventory information to the admin.

• The software imports VPP (Volume Purchase Plan) code spreadsheets to purchase and dispense applications in bulk with the help of a unified admin panel.

• FileWave simplifies unified endpoint management with the help of standardized workflows based on Filesets, Smart Groups, and reporting engines to enable cross-training of IT teams and managing of multiple systems.

• FileWave offers a self-service kiosk, with which the admin can make certain applications, documents, and other resources available to team members. End users can install pre-approved applications without the need of admin rights or passwords.

• FileWave updates and patches macOS and Windows operating systems as well as third party applications.

FileWave FAQs

FileWave FAQs

Below are some frequently asked questions for FileWave.

Q. What type of pricing plans does FileWave offer?

FileWave offers the following pricing plans:

Pricing model: Subscription

Free Trial: Available

Contact FileWave for pricing information.

Q. What are the main features of FileWave?

FileWave offers the following features:

  • Automatic Device Recognition
  • Collaboration Tools
  • Configuration Management
  • Deployment Management
  • Inventory Management
  • Remote Update / Installation
  • Software Management
  • Vulnerability Scanning
  • Wireless Network Support

Q. Who are the typical users of FileWave?

FileWave has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Mid Size Business

Q. What languages does FileWave support?

FileWave supports the following languages:

English, French, German, Spanish

Q. What type of pricing plans does FileWave offer?

FileWave has the following pricing plans:

Subscription

Q. Does FileWave support mobile devices?

We do not have any information about what devices FileWave supports

Q. What other apps does FileWave integrate with?

FileWave integrates with the following applications:

InvGate Service Desk, ServiceNow

Q. What level of support does FileWave offer?

FileWave offers the following support options:

Phone Support, Online Support, Forum, Knowledge Base