SingleOps

All-in-one business software for outdoor service businesses

4,6 /5 (26 reviews) Write a Review!

SingleOps Overview

What is SingleOps?

SingleOps is an all-in-one business management solution for the green industry including tree care, lawn care, landscaping, and sod farms. The cloud-based solution provides tools for sales, operations, and field service, including customer management, estimating, billing and invoicing, inventory tracking, job scheduling, and more. SingleOps is designed to help field service businesses grow their sales, eliminate duplicate data entry, enhance their customer experience, and manage their day-to-day tasks entirely digitally.

Users can manage their sales with tools including a CRM system, estimating, job-site mapping, proposal generation, invoicing, and payment processing, and payments can be automated to recur on a predefined schedule. Management tools within SingleOps allow users to schedule their upcoming jobs, assign jobs to employees, track job-related purchases, and manage all costs related to jobs. Reports such as job profit margin reports and estimated costs compared with actual cost can be generated to monitor outgoing and incoming finances. SingleOps facilitates field workforce management with users able to access work orders, GPS maps, timesheets, and more whilst on-the-go from any mobile device.

SingleOps Overview

Pricing

Starting from
US$200,00/month

Pricing options

Free Trial
Subscription
Value for money

Starts at $200/mo for 2 standard users. Crew users are discounted. Contact SingleOps for more information on pricing.


SingleOps Features

Devices
Business size
S M L
Markets
United States, Canada
Supported Languages
English

Media

Geographic maps and GPS provide field workers with optimized routes
Proposals can be created and sent to clients to be signed electronically
The calendar tools allow users to schedule jobs
Job-site mapping allows users to drop pins and give instructions on jobs
Field service workers are able to access SingleOps from a mobile device to manage their daily tasks
SingleOps video SingleOps screenshot: Geographic maps and GPS provide field workers with optimized routes SingleOps screenshot: Proposals can be created and sent to clients to be signed electronically SingleOps screenshot: The calendar tools allow users to schedule jobs SingleOps screenshot: Job-site mapping allows users to drop pins and give instructions on jobs SingleOps screenshot: Field service workers are able to access SingleOps from a mobile device to manage their daily tasks

SingleOps Reviews

SingleOps Reviews

Overall rating
4,6
/
5
Excellent
21

Very good
2

Average
1

Poor
1

Terrible
1

Value for Money
4,3
Features
4,5
Ease of Use
4,4
Customer Support
4,6
88% recommended this app
Anita B.

Why we chose SingleOps

Overall, things have run more smoothly with SingleOps. If we do have an issue, customer service is quick to respond to help if at all possible. I like that even if what I want to do cannot be accomplished in that call, I can make a request for the programmers to review for changes. It feels as if someone is listening and working to make things better even if a request may take a while to implement.


Julie B.

SingleOps has eased so many areas of our business

From sales to customer services this is hands down an amazing company to work with!


Kathleen W.

TERRIBLY BAD INVESTMENT

HORRID. TERRIFYING. APPALLING. THE WORST EXPERIENCE I HAVE EVERY HAD WITH A COMPANY. AND WE HAVE BEEN IN BUSINESS SINCE 1971.


Chace G.

Best Software program for small Business

Easy to learn to operate and implement into my daily routine.


Jack H.

Exceeding expectations!

My overall experience has been very positive. I would say that because we have several different lines of business that involve completely different pricing/contract structures, different work forces, different items, etc., our implementation was probably trickier than most. That said, the support has been excellent. We have scheduled appointments with support staff, submitted requests via the help site and received responses, submitted requests for custom documents, used the help section webinars/articles and also been active on the feedback page to see what other people are suggesting and even submitted a couple suggestions of my own. I like that SingleOps pays close attention to things that the users are requesting and that plays a role in the feature updates. In the short time that we have been a SingleOps customer, we have already seen some major updates that have really had a positive impact for us and have opened up a lot of possibilities for how we can take advantage of the system.


Anita B.
Industry: Consumer Services
Company size: 2-10 Employees

Why we chose SingleOps

Used Daily for 6-12 months
Reviewed on 2020/09/15
Review Source: Capterra

Overall, things have run more smoothly with SingleOps. If we do have an issue, customer service is quick to respond to help if at all possible. I like that even if what I want to do cannot be accomplished in that call, I can make a request for the programmers to review for changes. It feels as if someone is listening and working to make things better even if a request may take a while to implement.

Pros

(1) Ease of use: The other software program we were using was difficult to navigate. Our employees don't want to spend half of their time in frustration trying to navigate a complicated program, and neither do I. Between the two programs, the difference was that the other one was very PC/programmer/system heavy while SingleOps is more visual/intuitive in scope. (2) Program features: SingleOps program features, for the most part, allows us to do what we need to do to serve our customers well. From an office perspective, I love how easy it is to use the calendar for scheduling, billing, and for being able to assign tasks to not only the crew but also for myself. I love it that the customer can click to accept proposals so that we don't have to deal with so much paper. It's great to be able to put notes for the crew so that they can see information they need. Integration with QuickBooks was a must, as well. There are just so many great features I can't list them all here! (3) Customizability: It is very helpful that we can customize our proposals, terms and conditions, work orders, invoices, emails, and paid invoices. (4) Customer service: We appreciate that SingleOps customer service reps are native English speakers. SingleOps reps are always friendly, helpful, and sometimes they can even make suggestions for work arounds. They are great at coming up with workable solutions.(5) Program requests implementation.

Cons

(1) Customizability: SingleOps would have really knocked it out of the park if we could also have customizable Pre-Job Brief Hazard Assessment forms, which are OSHA requirements for our industry. (2) Program Features: When entering a city name, the zip code does not autofill. On the calendar the Job Name will appear, but not the address (unless you click on the Job Name). Would like to have the option for the address to appear. Cannot see which user did what actions on a specific job. Would like to be able to determine who may have changed something and when. Would like to be able to view all scheduled jobs for any given month at one time on a map. When I want to add a job based upon location, I currently have to use GoogleMaps to look each address up individually to determine which is closest. It would be faster/easier if I could see the map of the scheduled jobs and drag and drop the one I want to schedule on the same date next to a job that has already been scheduled that is in close proximity.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Julie B.
Industry: Construction
Company size: 2-10 Employees

SingleOps has eased so many areas of our business

Used Daily for 1+ year
Reviewed on 2020/09/15
Review Source: Capterra

From sales to customer services this is hands down an amazing company to work with!

Pros

It saves me so much time, it allows the estimators to do estimates right form their devices in the field instead of texting me and having me type them up.
We actually tried Servsuite first, and SingleOps is hands down a better company and software program!

Cons

The only con I can find is length to fix glitches only because we use it all day long, but they ALWAYS fix the problem. Also glitches are so far and few between its not a big deal.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Kathleen W.
Industry: Retail
Company size: 11-50 Employees

TERRIBLY BAD INVESTMENT

Used Daily for 6-12 months
Reviewed on 2020/07/08
Review Source: Capterra

HORRID. TERRIFYING. APPALLING. THE WORST EXPERIENCE I HAVE EVERY HAD WITH A COMPANY. AND WE HAVE BEEN IN BUSINESS SINCE 1971.

Pros

THE SALESPERSON DID A GREAT JOB OF SELLING US A BILL OF GOODS

Cons

EVERYTHING...I WOULD NEVER EVER HAVE PURCHASED IF I HAD HAD A TRIAL FIRST...IT IS THE WORST, AND I MEAN WORST SOFTWARE I HAVE EVER USED...WE HAD TRIALED SEVERAL, AND THEN STUPIDLY PURCHASED THIS...MONEY UP FRONT..THE MOBILE WAS GRIM...NEVER EVER GOT IT UP..PROBLEM AFTER PROBLEM..TRAINING SUCKED...I KNEW, ABSOLUTELY KNEW IT WAS A DISASTER WITHIN A MONTH, AND WE HAD TO CHANGE PROGRAMS IN APRIL, AS IT WAS SO BAD WE COULDN'T CONTINUE. WE HAD BEEN WITH SERVICE AUTOPILOT (6 YEARS) AND LEFT THERE BECAUSE OF THEIR CHANGE OF OWNERSHIP. i WOULD SAY THAT WAS THE STUPIDEST THING I HAVE EVERY DONE..BUT IT WASN'T, BUYING SINGLEOPS WAS.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Chace G.
Industry: Environmental Services
Company size: 2-10 Employees

Best Software program for small Business

Used Daily for 6-12 months
Reviewed on 2020/09/15
Review Source: Capterra

Easy to learn to operate and implement into my daily routine.

Pros

I like the tools it provides to streamline my business and eliminate gaps in our schedule.

Cons

there are some functions that could use a little tweaking but im sure they are working on it. nothing major.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Jack H.
Industry: Consumer Services
Company size: 51-200 Employees

Exceeding expectations!

Used Daily for 1-5 months
Reviewed on 2019/02/22
Review Source: Capterra

My overall experience has been very positive. I would say that because we have several different lines of business that involve completely different pricing/contract structures, different work forces, different items, etc., our implementation was probably trickier than most. That said, the support has been excellent. We have scheduled appointments with support staff, submitted requests via the help site and received responses, submitted requests for custom documents, used the help section webinars/articles and also been active on the feedback page to see what other people are suggesting and even submitted a couple suggestions of my own. I like that SingleOps pays close attention to things that the users are requesting and that plays a role in the feature updates. In the short time that we have been a SingleOps customer, we have already seen some major updates that have really had a positive impact for us and have opened up a lot of possibilities for how we can take advantage of the system.

Pros

I like how dynamic and "customizable" the system is. I find the system to be very thorough and very capable of handling many different types of jobs/projects. Using things like custom inputs and templates helps us to tailor our jobs and documents to exactly what we need.

Cons

I don't really have any beefs with the system itself. If I had to pick something to put down as a "con," I would say that their method of implementation wasn't quite what everyone in my office expected. I don't necessarily disagree with the way that SingleOps handles the implementation of their system; I understand the idea of providing all of the tools to get started via a couple implementation calls and then the webinars/articles, and that worked just fine for me. However, there were a couple of my colleagues that didn't like that there wouldn't be someone coming to the office in a SingleOps shirt to teach them how to use everything and answer all of their questions. Once they got over the fact that no one was coming, the complaint became that they don't have time to sit and watch webinars, and everyone had different questions about different parts of the system. I started off learning what I could and then bouncing from 1 person to another, putting out fires, until I just started writing out procedures for different processes and distributing them to everyone, along with a 1 on 1 tutorial. SingleOps obviously can't help it if people don't follow the Academy or spend the time to watch the webinars and research their own answers, and I've explained that to everyone, but the general consensus was that everyone had a harder time learning their way through it because they didn't have someone taking their hand and walking them through it.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9,4/10
Based on 26 user ratings
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SingleOps Pricing

SingleOps Pricing

Starting from
US$200,00/month
Free Trial
Subscription
Value for money

Starts at $200/mo for 2 standard users. Crew users are discounted. Contact SingleOps for more information on pricing.

Starts at $200/mo for 2 standard users. Crew users are discounted. Contact SingleOps for more information on pricing.

Value for Money
4,3/5
Based on 26 user ratings
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SingleOps Features

SingleOps Features

API
Accounting Integration
Activity Dashboard
Activity Tracking
Automatic Notifications
Billing & Invoicing
Calendar Management
Customer Database
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Electronic Payments
Inventory Management
Inventory Tracking
Invoice Management
Reminders
Reporting & Statistics
Search Functionality
Third Party Integration
Features
4,5/5
Based on 26 user ratings
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Categories

Additional information for SingleOps

Additional information for SingleOps

Key features of SingleOps

  • Billing & Invoicing
  • Contract Management
  • Customer Database
  • Dispatch Management
  • Employee Management
  • Job Management
  • Job Scheduling
  • Mobile Access
  • Routing
  • Work Order Management

Benefits

• SingleOps integrates with QuickBooks to facilitate automatic data sync and eliminate duplicate data entry.

• Manage customers within SingleOps with tools such as lead tracking, proposal generation, and searchable client profiles.

• Estimates can be created within SingleOps by calculating which items are needed and how many.

• Integrated email and SMS allows users to send invoices, proposals, estimates, job updates, and more to clients from within the system.

• Geographic maps and GPS technology help field service workers to optimize their routes and easily find job locations.

SingleOps FAQs

SingleOps FAQs

Below are some frequently asked questions for SingleOps.

Q. What type of pricing plans does SingleOps offer?

SingleOps offers the following pricing plans:

Starting from: US$200,00/month

Pricing model: Subscription

Free Trial: Not Available

Starts at $200/mo for 2 standard users. Crew users are discounted. Contact SingleOps for more information on pricing.

Q. What are the main features of SingleOps?

SingleOps offers the following features:

  • Billing & Invoicing
  • Contract Management
  • Customer Database
  • Dispatch Management
  • Employee Management
  • Job Management
  • Job Scheduling
  • Mobile Access
  • Routing
  • Work Order Management

Q. Who are the typical users of SingleOps?

SingleOps has the following typical customers:

Small Business, Mid Size Business

Q. What languages does SingleOps support?

SingleOps supports the following languages:

English

Q. What type of pricing plans does SingleOps offer?

SingleOps has the following pricing plans:

Subscription

Q. Does SingleOps support mobile devices?

We do not have any information about what devices SingleOps supports

Q. What other apps does SingleOps integrate with?

SingleOps integrates with the following applications:

QuickBooks Online, QuickBooks Online Advanced

Q. What level of support does SingleOps offer?

SingleOps offers the following support options:

Phone Support, Online Support, Knowledge Base, Video Tutorials