SingleOps
About SingleOps
SingleOps is an all-in-one business management solution for the green industry including tree care, lawn care, landscaping, and sod farms. The cloud-based solution provides tools for sales, operations, and field service, including customer management, estimating, billing and invoicing, inventory tracking, job scheduling, and more. SingleOps is designed to help field service businesses grow their sales, eliminate duplicate data entry, enhance their customer experience, and manage their day-to-day tasks entirely digitally.
Users can manage their sales with tools including a CRM system, estimating, job-site mapping, proposal generation, invoicing, and payment processing, and payments can be automated to recur on a predefined schedule. Management tools within SingleOps allow users to schedule their upcoming jobs, assign jobs to employees, track job-related purchases, and manage all costs related to jobs. Reports such as job profit margin reports and estimated costs compared with actual cost can be generated to monitor outgoing and incoming finances. SingleOps facilitates field workforce management with users able to access work orders, GPS maps, timesheets, and more whilst on-the-go from any mobile device.
Key benefits of SingleOps
• SingleOps integrates with QuickBooks to facilitate automatic data sync and eliminate duplicate data entry.
• Manage customers within SingleOps with tools such as lead tracking, proposal generation, and searchable client profiles.
• Estimates can be created within SingleOps by calculating which items are needed and how many.
• Integrated email and SMS allows users to send invoices, proposals, estimates, job updates, and more to clients from within the system.
• Geographic maps and GPS technology help field service workers to optimize their routes and easily find job locations.
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- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Single Ops Review
Reviewed on 2023/09/20
Overall, our experience with Single Ops has been positive. They continue to build upon customer...
Overall, our experience with Single Ops has been positive. They continue to build upon customer service and the addition of a dedicated Customer Success Mgr has been a great addition.
Pros
Single Ops provides the best customer & work management solution for our business.
Cons
The downside to Single Ops is the limited GL integration with financial accounting software is with QuickBooks only. When we initially started using Single Ops we used Sage accounting software. Since Single Ops is limited to Quickbooks GL integration we had to convert our financial software over and we learned the hard way that it is better to convert over to QB first, then implement Single Ops.
Reasons for Choosing SingleOps
We needed a better crew scheduling system & mobile solution, Single Ops filled this need.Reasons for Switching to SingleOps
Ultimately, the choice came down to functionality and our needs.- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Top Notch Training
Reviewed on 2024/09/10
Overall, we are very happy. It is definitely learning a new system and with that there are many...
Overall, we are very happy. It is definitely learning a new system and with that there are many hurdles. But, the patience that [sensitive content hidden] showed in training allowed me to take my time and learn all of the nuances of this new program. I truly believe I would have thrown my hands up early on in the transition process if not for our weekly training sessions.
Pros
The training I received while implementing SingleOps was top notch! [sensitive content hidden] took her time and answered all of my questions. We met weekly to break down the training in manageable increments. Thank you!
Cons
The bidding and invoicing system are different than what we are used to using. The current invoicing system does not keep track of customer total balances. I have many clients who "round up" to the nearest dollar for their bill. Our old system would easily hold onto this extra money each month and keep a running tally of what the customer currently owed. These clients would then pay less at the end of the year to use their credits paid through out the year. The single ops system says the best practice is to return the additional funds through a refund. When it is pennies on the dollar though, the cost to refund is more than the credit they receive.
- Industry: Accounting
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Tree people - look elsewhere
Reviewed on 2023/10/25
The exciting promise quickly faded in lots of tedious work. I still spend many hours each week...
The exciting promise quickly faded in lots of tedious work. I still spend many hours each week cleaning up data and manually creating the reports we need. If I don't have good internet signal in the field, sometimes I can't complete the sale. I email the client later and hope I can still land the sale.
Pros
It does the math for us when calculating pricing.
Cons
The product did not match what was sold and promised when we first talked to Singleops. It's one of the least functional pieces of software I've used. And the user interface has no intuitive design to help you delineate on screen what you are looking at. Custom reporting was promised, but that is a half-truth. You can add custom fields and maybe they will show on the report you want. For almost any data I need, I have to run 2 or more reports, then manually edit and cross-reference my own spreadsheets to get the actual data I need. Horrible credit card interface, I have to type in the address that is already saved to the client profile. I can't view the address though once the credit card screen pops up.
- Industry: Environmental Services
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
SingleOps- a streamlined, cost effective, and easy to use csm for our business to grow-
Reviewed on 2023/10/31
It was exactly what I hoped for: a streamlined, easy to use, intuitive, and functionally superior...
It was exactly what I hoped for: a streamlined, easy to use, intuitive, and functionally superior product. Our office communicates more efficiently and consistently with our clients, over the small details- as SingleOps addresses the big details. We can track when emails are received, opened, and when the work is authorized. Having a system that allows our team to focus on executing the work and the quality of the work, instead of micro-managing the details has allowed our departments to develop better trained and more professional staff, also giving us more efficient days and increased production.
Pros
The user interface and ability to coordinate departments and tasks is unmatched. Other platforms have so many layers and hit the "save" button before you do anything moments, Not with SingleOps. The color coding, the templates for most everything we ever need to communicate, and the simplicity is intuitive.We chose what focuses were most important to us as a company and built it up through an easy integration process.
Cons
Hmmm.., sure- it isn't the cheapest- but our decision was about quality not penny-pinching, when it came to running our business and continuing to provide the level of service, we strive to offer from start to finish.
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
SingleOps Review
Reviewed on 2024/09/10
Overall it was great. They treat you really well.
Overall it was great. They treat you really well.
Pros
I love [sensitive content hidden]. She is so awesome to work with. She always is so quick to help out and if she cant figure something out, she shortly gets back to me with answers.
Cons
The app had an update and it wouldn't inform me about clients accepting proposals.
SingleOps FAQs
Below are some frequently asked questions for SingleOps.Q. What type of pricing plans does SingleOps offer?
SingleOps offers the following pricing plans:
- Starting from: US$200.00/month
- Pricing model: Subscription
- Free Trial: Not Available
Starts at $200 a month, billed monthly. Crew users are free.
Q. Who are the typical users of SingleOps?
SingleOps has the following typical customers:
2–10, 11–50, 51–200, 201–500
Q. What languages does SingleOps support?
SingleOps supports the following languages:
English
Q. Does SingleOps support mobile devices?
SingleOps supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does SingleOps integrate with?
SingleOps integrates with the following applications:
Linxup, OpenEdge, ProPay, QuickBooks Online, QuickBooks Online Advanced
Q. What level of support does SingleOps offer?
SingleOps offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, Chat
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