SingleOps

SingleOps

All-in-one business software for outdoor service businesses

4.9/5 (15 reviews)

SingleOps Overview

SingleOps is an all-in-one business management solution for the green industry including tree care, lawn care, landscaping, and sod farms. The cloud-based solution provides tools for sales, operations, and field service, including customer management, estimating, billing and invoicing, inventory tracking, job scheduling, and more. SingleOps is designed to help field service businesses grow their sales, eliminate duplicate data entry, enhance their customer experience, and manage their day-to-day tasks entirely digitally.

Users can manage their sales with tools including a CRM system, estimating, job-site mapping, proposal generation, invoicing, and payment processing, and payments can be automated to recur on a predefined schedule. Management tools within SingleOps allow users to schedule their upcoming jobs, assign jobs to employees, track job-related purchases, and manage all costs related to jobs. Reports such as job profit margin reports and estimated costs compared with actual cost can be generated to monitor outgoing and incoming finances. SingleOps facilitates field workforce management with users able to access work orders, GPS maps, timesheets, and more whilst on-the-go from any mobile device.

Pricing

Starting from
US$200,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Canada, United States

Supported Languages

English

SingleOps Reviews

Overall rating
4.9/5
100% positive reviews
13
Excellent
2
Very good
0
Average
0
Poor
0
Terrible
Jack H.

Exceeding expectations!

Used Daily for 1-5 months
Reviewed on 2019/02/22
Review Source: Capterra

My overall experience has been very positive. I would say that because we have several different lines of business that involve completely different pricing/contract structures, different work forces, different items, etc., our implementation was probably trickier than most. That said, the support has been excellent. We have scheduled appointments with support staff, submitted requests via the help site and received responses, submitted requests for custom documents, used the help section webinars/articles and also been active on the feedback page to see what other people are suggesting and even submitted a couple suggestions of my own. I like that SingleOps pays close attention to things that the users are requesting and that plays a role in the feature updates. In the short time that we have been a SingleOps customer, we have already seen some major updates that have really had a positive impact for us and have opened up a lot of possibilities for how we can take advantage of the system.

Pros

I like how dynamic and "customizable" the system is. I find the system to be very thorough and very capable of handling many different types of jobs/projects. Using things like custom inputs and templates helps us to tailor our jobs and documents to exactly what we need.

Cons

I don't really have any beefs with the system itself. If I had to pick something to put down as a "con," I would say that their method of implementation wasn't quite what everyone in my office expected. I don't necessarily disagree with the way that SingleOps handles the implementation of their system; I understand the idea of providing all of the tools to get started via a couple implementation calls and then the webinars/articles, and that worked just fine for me. However, there were a couple of my colleagues that didn't like that there wouldn't be someone coming to the office in a SingleOps shirt to teach them how to use everything and answer all of their questions. Once they got over the fact that no one was coming, the complaint became that they don't have time to sit and watch webinars, and everyone had different questions about different parts of the system. I started off learning what I could and then bouncing from 1 person to another, putting out fires, until I just started writing out procedures for different processes and distributing them to everyone, along with a 1 on 1 tutorial. SingleOps obviously can't help it if people don't follow the Academy or spend the time to watch the webinars and research their own answers, and I've explained that to everyone, but the general consensus was that everyone had a harder time learning their way through it because they didn't have someone taking their hand and walking them through it.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Jordan U.

SingleOps was like throwing gasoline on a fire!

Used Daily for 1+ year
Reviewed on 2019/02/21
Review Source: Capterra

Top notch! Our company could not work at this capacity without the help of SingleOps and their team.

Pros

Our family owned business (19 production employees) was able to grow at a fairly rapid rate after we signed on with SingleOps. Our internal communication is now streamlined and all administrative users have immediate access to our entire operation. With SingleOps we were able to crawl out of the dark ages of carbon copies and paper schedules. With a few clicks of the mouse I can see what customers we are serving tomorrow or next week, or next month. The office can manipulate my sales schedule much easier and with much less headache. Having EVERYTHING in one place that can be accessed anywhere at anytime is invaluable.

Cons

This is a hard question to answer. Any imperfections or tweaks that we want are easily requested. The support team is great and is shockingly responsive. Our support contact is the definition of a professional that solves problems, and aims to deliver a premium product in a time efficient manner.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Tahney R.

Office Manager-Review

Used Daily for 1+ year
Reviewed on 2019/02/19
Review Source: Capterra

SingleOps has not only benefited our company in critiquing our day to day process, and making follow ups for proposals and invoicing easy. But, it has also allowed for our team to be more engaged prior to the job, allowing them to review the proposal, and associate the photos to the information they are reading. Out clients feel confident that we are working on the proper trees, with the use of GoogleMaps. Eliminating any tree location errors.

Pros

SingleOps has not only benefited our company in critiquing our day to day process, and making follow ups for proposals and invoicing easy. But, it has also allowed for our team to be more engaged prior to the job, allowing them to review the proposal, and associate the photos to the information they are reading. Out clients feel confident that we are working on the proper trees, with the use of GoogleMaps. Eliminating any tree location errors.

Cons

We only wish that there is a feature to add multiple photos at once "batch" option.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Stephen R.

Single Ops review from current user

Used Daily for 2+ years
Reviewed on 2019/02/22
Review Source: Capterra

Routing is very efficient using this program as it allows us to track the jobs that have been completed or when they are scheduled.

Pros

I like the software as it allows me to be able to schedule things in multiple ways for different applications. Searching for a customer is really easy as well. The daily function of entering orders is so easy and convenient that our in store customers don't have a long wait time for me to create the order.

Cons

There is not anything I do not like about this software.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Paul W.

Single Ops 2.0

Used Daily for 2+ years
Reviewed on 2019/02/20
Review Source: Capterra

They are quick to solve problems and easy to work with in troubleshooting issues big or small.

Pros

It is intuitive and easy to use. It also eliminates several steps in the lifecycle of our operations.

Cons

The inventory management features need some improvements to better fit our needs. Since we deal with internal equipment transfers it would be nice to create a more seemless process. However, what is reassuring is that the SO team is willing to work with us to make those improvments.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

SingleOps Pricing

Starting from
US$200,00/month
Pricing options
Free Trial
Subscription
Value for money

Starts at $200/mo for 2 standard users. Crew users are discounted. Contact SingleOps for more information on pricing.

SingleOps Features

  • Automatic Notifications
  • Billing & Invoicing
  • Calendar Management
  • Customer Database
  • Customizable Reporting
  • Electronic Payments
  • Inventory Management
  • Inventory Tracking
  • Invoice Management

  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Automatic Reminders
  • Data Import/Export
  • Quote Management
  • Real Time Data
  • Reporting & Statistics
  • Search Functionality
  • Third Party Integration

Additional information for SingleOps

Key features of SingleOps

  • Billing & Invoicing
  • Contract Management
  • Customer Database
  • Dispatch Management
  • Employee Management
  • Job Management
  • Job Scheduling
  • Mobile Access
  • Routing
  • Work Order Management

Benefits

• SingleOps integrates with QuickBooks to facilitate automatic data sync and eliminate duplicate data entry.

• Manage customers within SingleOps with tools such as lead tracking, proposal generation, and searchable client profiles.

• Estimates can be created within SingleOps by calculating which items are needed and how many.

• Integrated email and SMS allows users to send invoices, proposals, estimates, job updates, and more to clients from within the system.

• Geographic maps and GPS technology help field service workers to optimize their routes and easily find job locations.

SingleOps FAQs

Below are some frequently asked questions for SingleOps.

Q. What type of pricing plans does SingleOps offer?

SingleOps offers the following pricing plans:

Starting from: US$200,00/month

Pricing model: Subscription

Free Trial: Not Available

Starts at $200/mo for 2 standard users. Crew users are discounted. Contact SingleOps for more information on pricing.

Q. What are the main features of SingleOps?

SingleOps offers the following features:

  • Billing & Invoicing
  • Contract Management
  • Customer Database
  • Dispatch Management
  • Employee Management
  • Job Management
  • Job Scheduling
  • Mobile Access
  • Routing
  • Work Order Management

Q. Who are the typical users of SingleOps?

SingleOps has the following typical customers:

Mid Size Business, Small Business

Q. What languages does SingleOps support?

SingleOps supports the following languages:

English

Q. What type of pricing plans does SingleOps offer?

SingleOps has the following pricing plans:

Subscription

Q. Does SingleOps support mobile devices?

We do not have any information about what devices SingleOps supports

Q. What other apps does SingleOps integrate with?

SingleOps integrates with the following applications:

QuickBooks, QuickBooks Online

Q. What level of support does SingleOps offer?

SingleOps offers the following support options:

Knowledge Base, Online Support, Phone Support, Video Tutorials