Infor CloudSuite Industrial (SyteLine)

ERP solution for discrete & process manufacturers

3,9 /5 (62 reviews) Write a Review!

Infor CloudSuite Industrial (SyteLine) Overview

What is Infor CloudSuite Industrial (SyteLine)?

Infor CloudSite Industrial (SyteLine) is an end-to-end ERP (enterprise resource planning) solution designed to help discrete and process manufacturers in SMB/enterprise markets enhance production and quality, customer service, and collaboration, as well as streamline aftermarket service and maintenance using a range of features including planning and scheduling tools, quality and service management, business intelligence, and more. Infor CloudSite’s cloud deployment options provide quick and central access to all important information, helping users work more efficiently and make faster decisions.

Planning and scheduling tools enable users to manage finite capacity planning and shop floor scheduling. Advanced planning and scheduling (APS) allows users to determine whether they have the materials, people, machines and tools they need to manufacture an item. Infor CloudSite Industrial (SyteLine) offers mixed mode support for ETO, MTO, MTS, etc. Quality and service management features help users manage aftermarket sales, as well as warranties and service contracts. Role-based dashboards, metrics and reports along with contextual and predictive analytics and financial and operational reports help users gain actionable insight into business performance.

Infor CloudSite enables users to track customer demand, scheduling, delivery dates and resources all from the same place. Customer management capabilities allow users to manage all aspects of their relationships with customers, from estimating to invoicing. Other Infor CloudSite Industrial (SyteLine) features include materials and inventory management, role-based information, and more. Disaster recovery and security options ensure user data is managed securely and protected against unauthorized access, intrusion and hacking.

Infor CloudSuite Industrial (SyteLine) Overview

Pricing

Starting from
US$150,00/month

Pricing options

Free Trial
Subscription
Value for money

Contact Infor for pricing information.


Infor CloudSuite Industrial (SyteLine) Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

Users can get all the information they need to do their job in a single screen from the role-based dashboard
Understand business performance with dashboards, metrics and reports
Infor CloudSuite Industrial (SyteLine) supports
CPQ (configure price quote) integration
Users can personalize their user interface to fit their particular industry or team
Manage production scheduling conveniently online
Infor CloudSuite Industrial (SyteLine) video Infor CloudSuite Industrial (SyteLine) screenshot: Users can get all the information they need to do their job in a single screen from the role-based dashboard Infor CloudSuite Industrial (SyteLine) screenshot: Understand business performance with dashboards, metrics and reports Infor CloudSuite Industrial (SyteLine) screenshot: Infor CloudSuite Industrial (SyteLine) supports
CPQ (configure price quote) integration Infor CloudSuite Industrial (SyteLine) screenshot: Users can personalize their user interface to fit their particular industry or team Infor CloudSuite Industrial (SyteLine) screenshot: Manage production scheduling conveniently online

Infor CloudSuite Industrial (SyteLine) Reviews

Infor CloudSuite Industrial (SyteLine) Reviews

Overall rating
3,9
/
5
Excellent
19

Very good
30

Average
5

Poor
4

Terrible
4

Value for Money
3,7
Features
4
Ease of Use
3,6
Customer Support
3,9
79% recommended this app
Steve M.

Alexander Mfg. has been using Syteline to run our business for 19 years. It is a great fit...

A very stable business system with great support.


Verified Reviewer

CloudSuite Industrial (SyteLine) Review

We are able to track financials, costs of manufacturing and purchasing, as well as keep track and do great reporting where necessary!


Jeff E.

Syteline Review

Have been an Infor Customer for many years and a Syteline Customer for 4+ years and Customer Support has always been
amazing


Charles M.

Not for Rapid Production facilities or Users with a large shipping base (Admin of 9.01.01)

I can see the potential for manufacturers that build widgets with 6-8 week leads, but for anyone that builds any product and ships out the door in 10 days or less, stay away.

There are a lot of cool things we can't utilize because of our business model, but that's on us. Rather the CFO who set us up to fail (he's no longer here).

If you have the program development power and really want to take full control of Production Job moves and material transactions. The Data collection tables are a gods send. If your in this boat a lot of the other challenges you will face with CSI can easily be over come. It does require someone with strong programming skills and an understanding of table structures for custom reporting, and advanced form design though.

CSI uses pages called forms and when opening a form from within another form it creates what is called a linked form. If you modify the linked form or it's corresponding grid, it will mess up the form completely. This is where some users get tripped up, they'll modify a grid to make the most used information at the beginning, but when they go back to that form it's broken. CSI requires the form to be modified with out being linked to another form. this is a big complaint.

Infor can't make up their mind when it comes to reporting, with the newest version all reports are built in mongoose, but before that it was SSRS, and before that is was SSRS, and Crystal reporting, and before that just crystal reporting.


Elizabeth H.

CloudSuite Industrial - helping us make better decisions every day


Steve M.
Company size: 51-200 Employees

Alexander Mfg. has been using Syteline to run our business for 19 years. It is a great fit for us.

Used Daily for 2+ years
Reviewed on 2018/06/29
Review Source: Capterra

A very stable business system with great support.

Pros

This ERP system does everything we need from Customer Service to Supply Chain Management. The user interface is very intuitive, new users get up to speed quickly. The financials have great integration with Excel so our CFO has his financials setup to run easily and changes to them are simple. We are also using the CRM module that comes with the system. It is pretty good, but we are looking at purchasing their full featured CRM. Overall a very good business system.

Cons

Modifications to reports are a bit tough without having a SSRS expert in house. LogicData takes care of any needs in that area for us.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Verified Reviewer
Industry: Plastics
Company size: 201-500 Employees

CloudSuite Industrial (SyteLine) Review

Used Daily for 2+ years
Reviewed on 2019/10/22
Review Source: Capterra

We are able to track financials, costs of manufacturing and purchasing, as well as keep track and do great reporting where necessary!

Pros

This software is the core of our business. We use it for all aspects from customer creation, order entry, to manufacturing and A/P. I like the fact that it is multifaceted in that way. We use it to the fullest benefit possible in my opinion. When add-on applications are purchased we can use them in a way that seem seamless to users using the product.

Cons

The thing I like least about SyteLine in our environment is the speed. We are on a version that is not the fastest. It is also a huge undertaking to upgrade to a newer version when necessary. Because we use it so widely where I work, it requires many resources and time!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Jeff E.
Industry: Health, Wellness & Fitness
Company size: 201-500 Employees

Syteline Review

Used Daily for 2+ years
Reviewed on 2020/09/23
Review Source: Capterra

Have been an Infor Customer for many years and a Syteline Customer for 4+ years and Customer Support has always been
amazing

Pros

Very Customizable to meet our needs and GREAT Customer Support. Ease of use in transitioning from old software.

Cons

As is with most out of the box software, requires some customizations and some of the financial features are not as robust

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Charles M.
Industry: Telecommunications
Company size: 201-500 Employees

Not for Rapid Production facilities or Users with a large shipping base (Admin of 9.01.01)

Used Daily for 2+ years
Reviewed on 2019/08/07
Review Source: SoftwareAdvice

I can see the potential for manufacturers that build widgets with 6-8 week leads, but for anyone that builds any product and ships out the door in 10 days or less, stay away.

There are a lot of cool things we can't utilize because of our business model, but that's on us. Rather the CFO who set us up to fail (he's no longer here).

If you have the program development power and really want to take full control of Production Job moves and material transactions. The Data collection tables are a gods send. If your in this boat a lot of the other challenges you will face with CSI can easily be over come. It does require someone with strong programming skills and an understanding of table structures for custom reporting, and advanced form design though.

CSI uses pages called forms and when opening a form from within another form it creates what is called a linked form. If you modify the linked form or it's corresponding grid, it will mess up the form completely. This is where some users get tripped up, they'll modify a grid to make the most used information at the beginning, but when they go back to that form it's broken. CSI requires the form to be modified with out being linked to another form. this is a big complaint.

Infor can't make up their mind when it comes to reporting, with the newest version all reports are built in mongoose, but before that it was SSRS, and before that is was SSRS, and Crystal reporting, and before that just crystal reporting.

Pros

The Data Collections feature is by far the best experience. This module let us build our own job / job material transaction module outside of CSI. we populate the tables with the required data, and CSI does the rest.

Contrary to other options I find the accounting side built really well (minus reporting) this sucks everywhere), They do have a custom built Office integration module, which makes detailed accounting analysis and customer report building so simple and easy, this makes up for poor reporting design. Our Controller is really happy with the accounting side minus stock reporting.

Cons

Reporting out right sucks.

System Administration requires a lot of hours of trial and error. Not all tables update or stay current automatically. an example would be Qty's allocated to Production. This number in the inventory screen can reflect outdated information and requires an utility to be ran to bring the information up to date. There is no guide as to what fields need to have a utility run, and each field that requires this has it's own utility to correct it. There are 5 we have set to auto run daily just for inventory and time phased.

Error messages are vague at best, the help index is outdated or doesn't give you all the details, or definitions for terms or fields.

Patches are really updates. If there is a known issue you encounter, you need to be really carefully about the patch required to fix it. They don't use patching as a means to correct the issue you have, but as a means to patch and enhance other modules as well.

There are a lot of bugs in the web platform for 9.01 we do not have access to upload documents when creating notes, this is a known bug but requires a full tool set update on the mongoose framework, which would require us to update to a never version of CSI as well.

Customer and Vendor Item Cross References are poorly designed. It makes doing mass updates at contract renewals impossible. I have to pragmatically update the cross references and new expiration dates.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

Elizabeth H.
Industry: Consumer Goods
Company size: 51-200 Employees

CloudSuite Industrial - helping us make better decisions every day

Used Daily for 2+ years
Reviewed on 2020/08/19
Review Source: Capterra

Pros

Easy navigation and access to data by Users so they can work independently without System Admin help.
We are multi-tenant cloud - monthly software uplifts keep us current without major version upgrades.

Cons

Integration with our business processes was easy as the system was designed in a manner that mostly aligned with our processes. And where it wasn't we either changed processes or we used built in functionality to modify CSI to work closer to our needs. Documentation (help) is sometimes not complete and, therefore, not helpful.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
7,9/10
Based on 62 user ratings
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Infor CloudSuite Industrial (SyteLine) Pricing

Infor CloudSuite Industrial (SyteLine) Pricing

Starting from
US$150,00/month
Free Trial
Subscription
Value for money

Contact Infor for pricing information.

Contact Infor for pricing information.

Value for Money
3,7/5
Based on 62 user ratings
Compare value for money rating with alternatives
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Infor CloudSuite Industrial (SyteLine) Features

Infor CloudSuite Industrial (SyteLine) Features

API
Accounting Integration
Activity Dashboard
Activity Tracking
Automatic Notifications
Billing & Invoicing
Calendar Management
Customer Database
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Electronic Payments
Inventory Management
Inventory Tracking
Invoice Management
Reminders
Reporting & Statistics
Search Functionality
Third Party Integration
Features
4/5
Based on 62 user ratings
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Categories

Additional information for Infor CloudSuite Industrial (SyteLine)

Additional information for Infor CloudSuite Industrial (SyteLine)

Key features of Infor CloudSuite Industrial (SyteLine)

  • "What If" Scenarios
  • Accounting Integration
  • Bills of Material
  • Demand Planning
  • Distribution Management
  • Document Management
  • Electronic Data Interchange
  • Enterprise Asset Management
  • Financial Management
  • Forecasting
  • HR Management
  • Inventory Management
  • Job Scheduling
  • Order Management
  • Procurement Management
  • Project Management
  • Purchase Order Management
  • Quality Control
  • Quote Management
  • Resource Management
  • Safety Management
  • Sales & Operations Planning
  • Shipping Management
  • Supplier Management
  • Traceability
  • Transportation Management
  • Warehouse Management

Benefits

• Cloud-based deployment options give users the flexibility to access information anytime, anywhere, via any internet-enabled device.

• Advanced planning and scheduling tools help users determine if they have the right materials, people, machines and tools they need to manufacture an item.

• Material and inventory management tools ensure users only buy what they need, when they need it.

• Customer management tools enable users to manage all aspects of relationships with customers and prospects, from estimating through to invoicing.

• Ensure data is maintained securely and protected from issues such as intrusion, hacking and unauthorized access with security options and redundancy and disaster recovery systems.

Infor CloudSuite Industrial (SyteLine) FAQs

Infor CloudSuite Industrial (SyteLine) FAQs

Below are some frequently asked questions for Infor CloudSuite Industrial (SyteLine).

Q. What type of pricing plans does Infor CloudSuite Industrial (SyteLine) offer?

Infor CloudSuite Industrial (SyteLine) offers the following pricing plans:

Starting from: US$150,00/month

Pricing model: Subscription

Free Trial: Available

Contact Infor for pricing information.

Q. What are the main features of Infor CloudSuite Industrial (SyteLine)?

Infor CloudSuite Industrial (SyteLine) offers the following features:

  • "What If" Scenarios
  • Accounting Integration
  • Bills of Material
  • Demand Planning
  • Distribution Management
  • Document Management
  • Electronic Data Interchange
  • Enterprise Asset Management
  • Financial Management
  • Forecasting
  • HR Management
  • Inventory Management
  • Job Scheduling
  • Order Management
  • Procurement Management
  • Project Management
  • Purchase Order Management
  • Quality Control
  • Quote Management
  • Resource Management
  • Safety Management
  • Sales & Operations Planning
  • Shipping Management
  • Supplier Management
  • Traceability
  • Transportation Management
  • Warehouse Management

Q. Who are the typical users of Infor CloudSuite Industrial (SyteLine)?

Infor CloudSuite Industrial (SyteLine) has the following typical customers:

Small Business, Mid Size Business

Q. What languages does Infor CloudSuite Industrial (SyteLine) support?

Infor CloudSuite Industrial (SyteLine) supports the following languages:

English

Q. What type of pricing plans does Infor CloudSuite Industrial (SyteLine) offer?

Infor CloudSuite Industrial (SyteLine) has the following pricing plans:

Subscription

Q. Does Infor CloudSuite Industrial (SyteLine) support mobile devices?

We do not have any information about what devices Infor CloudSuite Industrial (SyteLine) supports

Q. What other apps does Infor CloudSuite Industrial (SyteLine) integrate with?

Infor CloudSuite Industrial (SyteLine) integrates with the following applications:

DataTrans WebEDI, Infor Birst, TRACK

Q. What level of support does Infor CloudSuite Industrial (SyteLine) offer?

Infor CloudSuite Industrial (SyteLine) offers the following support options:

Phone Support, Online Support, Video Tutorials