thera-LINK

Telehealth solution for behavioral & mental health

4,7 /5 (31 reviews) Write a Review!

thera-LINK Overview

What is thera-LINK?

Thera-LINK is a cloud-based telehealth solution designed for private, medium and small scale behavioral and mental health practitioners with features such as HIPAA compliant file sharing, secure messaging, client/session notes, scheduling, video, electronic payments, and an online directory listing for clients. The platform also offers office manager accounts and custom waiting rooms with music to give clients a therapeutic experience.

Thera-LINK securely stores all messages from conversations with colleagues, staff members and clients, and allows users to upload and share files with clients. Practitioners can view detailed client profiles including reports on previous appointments, session durations, personal information and payment amounts. Thera-LINK users are able to make a client payment request at any moment or just before the start of the session - clients can simply click the “Pay Now” button to make the payment online. Users are also provided with a calendar with easy to use scheduling, appointment reminders, and more. Thera-LINK provides browser protection through its content security policy and includes an automatic session logout system.

thera-LINK Overview

Pricing

Starting from
US$30,00/month

Pricing options

Free Trial
Subscription
Value for money

basicLINK: $30/month
ultimateLINK: $45/month per provider
practiceLINK: $65/month per provider
treatmentLINK: $100/month per provider
Sales tax is included in the monthly plan pricing.


thera-LINK Features

Devices
Business size
S M L
Markets
United States, Canada, Australia, Mexico
Supported Languages
English

Media

Safe and secure video chat with clients
Create client profiles to store all customer contact information
User the client scheduler to book sessions for clients and manage the calendar
Virtual waiting room with your choice of background and music
Request payment from your clients online
thera-LINK screenshot: Safe and secure video chat with clients thera-LINK screenshot: Create client profiles to store all customer contact information thera-LINK screenshot: User the client scheduler to book sessions for clients and manage the calendar thera-LINK screenshot: Virtual waiting room with your choice of background and music thera-LINK screenshot: Request payment from your clients online

thera-LINK Reviews

thera-LINK Reviews

Overall rating
4,7
/
5
Excellent
24

Very good
5

Average
2

Poor
0

Terrible
0

Value for Money
4,8
Features
4,6
Ease of Use
4,7
Customer Support
4,9
94% recommended this app
Shadia D.

Overall, my experience using Thera-LINK has been really positive.


Jonadab F.

Secure tele-therapy platform

Overall, this is an excellent tool for clinicians that want to make psychotherapy more accessible to their patients. If a patient is unable to attend a face-to-face session, then you can offer Thera-LINK as an alternative to be able to have a meeting with your patient. This application will reduce the number of "no-shows" or "appointments cancellations," which can be devastating for private practice.


Krystal B.

Don’t waste your time or money

Terrible


Rose S.

thera-LINK as a "Game-Changer" for Telehealth Services

thera-LINK is a secure online platform that offers instant communication between clients and providers, as well as the ability to share documents, to create invoices and payment requests, to tie payment requests with sessions, to schedule online sessions, to have secure audio, video, and text messaging sessions, and to create session notes. It allows a small business owner to be a provider, an administrator, an account manager, as well as to have access to an electronic health record without feeling overwhelmed. It creates a n organized system backed by excellent customer support for a fraction of the cost of other similar platforms.


Erich H.

Exceptional customer attention

Overall, Thera-LINK has been exceptional. With so many competitors out there in Telehealth and tele-conferencing, they are emerging as a force to be reckoned with as far as I can tell. I have no need to look elsewhere!


Shadia D.

Overall, my experience using Thera-LINK has been really positive.

Used Daily for 2+ years
Reviewed on 2018/04/16
Review Source: Capterra

Pros

More than half of my practice involves counseling clients overseas. It is imperative that I am using a software that I can trust and rely on. The customer support has been wonderful! As with any technology, sometimes there have been issues or growing pains; but the customer care team is very quick to resolve those issues. I have never had to wait more than a few minutes for them to get involved and solve the problem. For me, this is THE MOST IMPORTANT thing. I need to know that there are people on the other side who want this service to be exceptional and are doing everything they can to make it so. I fully believe that about Thera-LINK. They are also always diligently making positive improvements all the time. Thera-LINK has improved significantly over the last 2 years, offering more features and a greater ease of use for myself and my clients.

Cons

In the beginning, Thera-LINK had limited capacity to work on certain browsers or devices. This has improved significantly, though. Over the last couple of years, Thera-LINK has been updated to work on most major browsers and devices.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Jonadab F.
Industry: Individual & Family Services
Company size: Self Employed

Secure tele-therapy platform

Used Weekly for 6-12 months
Reviewed on 2019/09/17
Review Source: SoftwareAdvice

Overall, this is an excellent tool for clinicians that want to make psychotherapy more accessible to their patients. If a patient is unable to attend a face-to-face session, then you can offer Thera-LINK as an alternative to be able to have a meeting with your patient. This application will reduce the number of "no-shows" or "appointments cancellations," which can be devastating for private practice.

Pros

Thera-LINK is a secure, HIPPA compliant video conferencing software that allows you to stay in touch with your patients. This software helps with reducing the cost of no-shows or cancelations b/c of its ease to use and convenience to patients. Simply put, you can use this video teletherapy platform if your patients are unable to see you face-to-face. Another great feature of Thera-LINK is that it allows you to connect with other clinicians for video conferencing for free. When you invite a person to your Thera-LINK account, there is a drop-down feature that lets you select the role for this person. For example, is it a client, colleague, staff, etc. Another great feature is the waiting room. You can select between different waiting rooms, and your patients/colleagues will see the waiting room until you can connect. The waiting room feature also lets you choose the background music that your clients/colleagues will be listening to until you can establish a connection. There is also the "Instant Conference" feature which allows you to invite a person on the go. The software is straightforward to use. Users receive an e-mail to create an account as well as an e-mail to "join a session."

Cons

There is very little not to like. I guess the electronic health record system could be more robust, yet I only use this platform for teletherapy sessions and not to keep up with clinical documentation.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Krystal B.
Industry: Mental Health Care
Company size: Self Employed

Don’t waste your time or money

Used Daily for 1-5 months
Reviewed on 2020/05/11
Review Source: Capterra

Terrible

Pros

It has good quality video. However it will drop in the middle of the video and can be difficult to get reconnected.

Cons

Don’t waste your time buying this app or investing in the service. The app is useless you can host login from whatever web engine you use.
The worst part about the desktop platform is their customer service they can take hours or days to respond to your request via their online chat. Please don’t need tech support because the tech support lady [SENSITIVE CONTENT HIDDEN], she’s absolutely rude and when you request something which should be a part of the service you’re paying for she literally told me to do it myself because that is not a priority for corporate however please note I said she is [SENSITIVE CONTENT HIDDEN] so she is corporate.
She further went on to explain, after I told her that time was not a factor but I just needed my request fulfilled...that she was “trying to be polite”...but essentially my request isn’t a priority and that I needed to do it myself.
When I requested to cancel my services...once again the response...do it yourself and there are no refunds! DO NOT WASTE YOUR TIME OR MONEY.

Response from thera-LINK

Thank you for sharing your feedback and experience with us. We understand that these are stressful times, and we certainly want to help you support your clients virtually. We're sorry this isn't a good customer-product/support fit for you.

We will reach out to you to see if you are interested in connecting further on your account needs. We hope that you will give us an opportunity to mend this relationship. We strive for excellent customer service, and want to make sure we are doing right by our customers needs.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Rose S.
Industry: Health, Wellness & Fitness
Company size: 2-10 Employees

thera-LINK as a "Game-Changer" for Telehealth Services

Used Daily for 1+ year
Reviewed on 2019/06/27
Review Source: Capterra

thera-LINK is a secure online platform that offers instant communication between clients and providers, as well as the ability to share documents, to create invoices and payment requests, to tie payment requests with sessions, to schedule online sessions, to have secure audio, video, and text messaging sessions, and to create session notes. It allows a small business owner to be a provider, an administrator, an account manager, as well as to have access to an electronic health record without feeling overwhelmed. It creates a n organized system backed by excellent customer support for a fraction of the cost of other similar platforms.

Pros

The thera-LINK platform is easy to use for both clients and providers. As a clinician, I was looking for a platform that could provide many of the same benefits as the larger online counseling platforms such as secure video and text messaging with a small business feel. This platform has been a hit with clients that have transferred from the larger platforms- they love the ease of access.

Cons

Clients frequently request an app to accompany the platform for easier log in and access to the text messaging feature more quickly.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Erich H.
Industry: Health, Wellness & Fitness
Company size: Self Employed

Exceptional customer attention

Used Daily for 1+ year
Reviewed on 2019/07/12
Review Source: Capterra

Overall, Thera-LINK has been exceptional. With so many competitors out there in Telehealth and tele-conferencing, they are emerging as a force to be reckoned with as far as I can tell. I have no need to look elsewhere!

Pros

The attention given to the customer and how quickly they respond is second to none. Thera-LINK treats you like family and listens when you have an issue or thought. I also like how they give thorough instructions to my new clients so they can begin to feel comfortable with the platform from the beginning, which is huge. Clean and easy-to-use, which is just what we need!

Cons

I wish there were options for note-taking without doing an upgrade. I also would like to see a few less connectivity issues with clients. Now that could easily be something with the client's operating system or tech, but when I've used Google Duo or Skype occasionally w/those clients we don't seem to run into the same issues.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
9,8/10
Based on 31 user ratings
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thera-LINK Pricing

thera-LINK Pricing

Starting from
US$30,00/month
Free Trial
Subscription
Value for money

basicLINK: $30/month
ultimateLINK: $45/month per provider
practiceLINK: $65/month per provider
treatmentLINK: $100/month per provider
Sales tax is included in the monthly plan pricing.

basicLINK: $30/month
ultimateLINK: $45/month per provider
practiceLINK: $65/month per provider
treatmentLINK: $100/month per provider
Sales tax is included in the monthly plan pricing.

Value for Money
4,8/5
Based on 31 user ratings
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thera-LINK Features

thera-LINK Features

API
Activity Dashboard
Appointment Management
Automatic Notifications
Billing & Invoicing
Calendar Management
Charting
Claims Management
Client Portal
Compliance Management
Customizable Reporting
Document Management
Document Storage
HIPAA Compliance
Records Management
Reminders
Reporting & Statistics
Self Service Portal
Third Party Integration
Workflow Management
Features
4,6/5
Based on 31 user ratings
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Categories

Additional information for thera-LINK

Additional information for thera-LINK

Key features of thera-LINK

  • Billing & Invoicing

Benefits

• Get online client scheduling linked directly to your website. Invite clients and assign them to a provider and schedule appointments on a provider’s calendar with Thera-LINK.

• Thera-LINK provides a custom waiting room featuring music to give clients a therapeutic experience. Clients are directed to your custom waiting room until you let them into the session.

• File sharing is easy and painless – just upload the file, select the client(s) to share with and that’s it! Notifications happen seamlessly to let everyone know.

• Easily take notes after a session or even just a quick note about the client with Thera-LINK.

• Thera-LINK works on windows, Android and iOS platforms and can therefore be accessed from almost every device including smartphones, tablet and PC.

thera-LINK FAQs

thera-LINK FAQs

Below are some frequently asked questions for thera-LINK.

Q. What type of pricing plans does thera-LINK offer?

thera-LINK offers the following pricing plans:

Starting from: US$30,00/month

Pricing model: Subscription

Free Trial: Available

basicLINK: $30/month ultimateLINK: $45/month per provider practiceLINK: $65/month per provider treatmentLINK: $100/month per provider Sales tax is included in the monthly plan pricing.

Q. What are the main features of thera-LINK?

thera-LINK offers the following features:

  • Billing & Invoicing

Q. Who are the typical users of thera-LINK?

thera-LINK has the following typical customers:

Small Business, Mid Size Business

Q. What languages does thera-LINK support?

thera-LINK supports the following languages:

English

Q. What type of pricing plans does thera-LINK offer?

thera-LINK has the following pricing plans:

Subscription

Q. Does thera-LINK support mobile devices?

thera-LINK supports the following devices:

iPhone, iPad

Q. What other apps does thera-LINK integrate with?

thera-LINK integrates with the following applications:

Sharenote

Q. What level of support does thera-LINK offer?

thera-LINK offers the following support options:

Phone Support, Online Support