M1

Manufacturing enterprise resource planning (ERP) software

3,7 /5 (63 reviews) Write a Review!

M1 Overview

What is M1?

M1 by ECi Software Solutions is a modular, cloud-based manufacturing enterprise resource planning (ERP) software for job shops, make-to-order manufacturers, and custom & mixed mode manufacturers. The system is designed to manage multiple business areas including production, engineering, scheduling, inventory, shipping, and more.

With M1, data can be coordinated and shared across different business functions. Real-time data enables proactive management of the shop floor, and conformance can be maintained throughout the production process with the quality assurance (QA) module. The engineering module allows users to configure jobs to customers’ exact needs, while the shipping solution provides tools for tracking orders in and out to ensure on-time delivery.

M1 is particularly suited for job shops, metal fabrication, and industrial machinery manufacturing, and serves a range of industries including aerospace, automotive, medical devices, electronics, high tech manufacturing, rubber and plastic products, wood and wood products, and others.

M1 Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Contact ECi Software Solutions for pricing information.


M1 Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

M1 video M1 video

M1 Reviews

Overall rating
3,7
/
5
Excellent
22

Very good
24

Average
6

Poor
4

Terrible
7

Value for Money
3,3
Features
3,7
Ease of Use
3,8
Customer Support
3,7
73% recommended this app
Angie F.

I love how easy the modules link with each other

Very happy. I'm glad I have been brought in a job that chose this software. Everyone that I've met and spoke with through tech support is helpful and personable.


Timothy M.

M1 - A very visual ERP


Ken B.

Do not buy this software in Australia - Dishonest business practices and terrible support

They installed the core system for one company to test, then couldn't get their optional modules to work, but still performed the agreed work to customize our installation (and charged us)... then finally gave up trying to get THEIR optional module to work in version 8, and told us that we had to upgrade to version 9 to get those modules to work.

Then after we upgraded to version 9, they said that version 9 now no longer supported that optional module, or the custom work they had already been paid for.

We have been promised repeatedly by their support team and management that they would fix the issues and get this up and working as soon as possible. Please don't fall for these lies like we did.

Instead of trying to fix anything, their support department literally just 'solved' all of the 30+ support tickets in their system on with the same day with the message 'SOLVED: This function or a component that it relies on is no longer supported' with no option for further discussion... no refund for the optional modules or custom work we had done... and then they have the hide to say that they need to get us to sign off and accept the fact that they can't make that company work before they even install the core systems for any of the 6 other companies.


Joseph F.

Administrator Review

As someone who was not involved in the purchase of M1 I have been please with the freedom and flexibility the system provides me as an administrator. Most complaints would be from end users who some times have a hard time with the interface. These complaints are often easily solved with training and super user engagement.


Lauren B.

M1 Review

I use the software daily. Like I said it is very easy to navigate. I wish I knew more about the capabilities and what we can use it for in our industry.


Angie F.
Industry: Building Materials
Company size: 51-200 Employees

I love how easy the modules link with each other

Used Daily for 2+ years
Reviewed on 2018/08/15
Review Source: Capterra

Very happy. I'm glad I have been brought in a job that chose this software. Everyone that I've met and spoke with through tech support is helpful and personable.

Pros

The ability to drill down between modules is wonderful. I've never used a software that allowed this so seamlessly.

Cons

The lack of online inquiries through the internet from fellow users that might have experienced something that isn't typical to help others figure it out. This can be technical or a way to resolve a process issue.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Timothy M.
Industry: Electrical/Electronic Manufacturing
Company size: 11-50 Employees

M1 - A very visual ERP

Used Daily for 6-12 months
Reviewed on 2018/04/03
Review Source: SoftwareAdvice

Pros

M1 is incredibly visual; whether you prefer traditional forms or spreadsheet views, you can customize the navigation and data forms with ease. Search features are robust in the spreadsheet style views. M1 is also fairly flexible for customization regardless of programming skills. We can easily add fields to any module and forms can be manipulated to match our information flow. In our business every order is a custom order yet the straight forward manufacturing module makes planning and scheduling simple. Dashboards on the start screen are great to monitor daily activities. While most ERP implementations require significant work, the visual nature of M1 really helped us keep the project on track. The M1 implementation specialist spent time to learn our business and specific information needs. 9 months running and we are very happy. We have added several additional modules since the implementation and have linked M1 to our sales tax service provider. The suite of included reports are handy, though they need some customization when you start up. Export to Excel is very easy. We added Spreadsheet Server option to really increase the capability to share data with Excel. Security controls are very robust.

Cons

At times customer service response is a bit longer than we would like though once they are working on an issue, they are great at resolving. Some of the included reports are fairly complex yet require customization in Crystal Reports. Best to have some working knowledge of Crystal reports. Some modules in M1 are not consistent with others - probably different programmers or different schedules for upgrading - however that slows the process just bit when you move module to module.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Ken B.
Industry: Building Materials
Company size: 51-200 Employees

Do not buy this software in Australia - Dishonest business practices and terrible support

Used Daily for 2+ years
Reviewed on 2018/12/13
Review Source: Capterra

They installed the core system for one company to test, then couldn't get their optional modules to work, but still performed the agreed work to customize our installation (and charged us)... then finally gave up trying to get THEIR optional module to work in version 8, and told us that we had to upgrade to version 9 to get those modules to work.

Then after we upgraded to version 9, they said that version 9 now no longer supported that optional module, or the custom work they had already been paid for.

We have been promised repeatedly by their support team and management that they would fix the issues and get this up and working as soon as possible. Please don't fall for these lies like we did.

Instead of trying to fix anything, their support department literally just 'solved' all of the 30+ support tickets in their system on with the same day with the message 'SOLVED: This function or a component that it relies on is no longer supported' with no option for further discussion... no refund for the optional modules or custom work we had done... and then they have the hide to say that they need to get us to sign off and accept the fact that they can't make that company work before they even install the core systems for any of the 6 other companies.

Pros

Their sales team made a really good pitch, then went radio silent the moment we signed up, and quit 6 weeks later.

Based on their pitch, we engaged them to provide version 8 of the core system seven companies, and a couple of optional modules for a couple of those companies, and a few custom modifications, we were assured this would be straight forward and ready to use in 8-12 weeks.

It has been over 2 years and they been unable to even get one of those companies up and running as per the our agreement with them.

Cons

The worst part about this experience? Everything that happened after they had our money...

In all of my professional life I have never before experienced such intentionally dishonest behavior in a professional setting. Deciding to use ECi M1 has been the worst business decision that we have ever made.

If you are in Australia, or if you intend to rely on the Australian support team, I cannot urge you strongly enough to stay away from ECi M1. They have repeatedly proved themselves incompetent and dishonest.

Response from ECi Software Solutions

With hundreds of passionate M1 clients implemented throughout Australia and thousands more globally, we are sorry your experience has been less than expected. Version 9 is written in an advanced language and an early release that coincided with your implementation - the upgrade offering a more flexible and future-proof platform. We do continue to offer local support to all our clients to experience the benefits of M1 and happy to discuss a way forward with you.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Joseph F.
Industry: Machinery
Company size: 51-200 Employees

Administrator Review

Used Daily for 2+ years
Reviewed on 2019/11/14
Review Source: SoftwareAdvice

As someone who was not involved in the purchase of M1 I have been please with the freedom and flexibility the system provides me as an administrator. Most complaints would be from end users who some times have a hard time with the interface. These complaints are often easily solved with training and super user engagement.

Pros

This software is highly customizable and provides freedom for the many integrations that we implement regularly.

Cons

This software is not the most user friendly for a sizable chunk of our end users. Customers with limited computer experience find the interface difficult to use outside of tasks they perfomr regularly. This issues are largely easily solved by regular attention from the software administrators or super users.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

Lauren B.
Industry: Consumer Goods
Company size: 51-200 Employees

M1 Review

Used Daily for 2+ years
Reviewed on 2019/11/12
Review Source: SoftwareAdvice

I use the software daily. Like I said it is very easy to navigate. I wish I knew more about the capabilities and what we can use it for in our industry.

Pros

Once you understand the features and how to navigate, it is a fairly easy software to use. Information is easy to find. It is also easy to query for information.

Cons

There are not any modules available that we know of that can assist in training to understand the features that M1 has to offer. There are several features that we don't use. Features that we wish we knew more about are scheduling and the possibility of integrating a bar code scanning system. Our IT admin has been working on this with M1.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

User recommendation
7,4/10
Based on 63 user ratings
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M1 Pricing

M1 Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Contact ECi Software Solutions for pricing information.

Contact ECi Software Solutions for pricing information.

Value for Money
3,3/5
Based on 63 user ratings
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M1 Features

M1 Features

API
Activity Dashboard
Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Billing & Invoicing
Compliance Management
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Inventory Management
Inventory Tracking
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management
Features
3,7/5
Based on 63 user ratings
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Categories

Additional information for M1

Additional information for M1

Key features of M1

  • Actual Costing
  • Billing & Invoicing
  • Bills of Material
  • Business Intelligence
  • CAD Integration
  • CRM Integration
  • Customer Database
  • Distribution Management
  • Document Management
  • ERP Integration
  • Enterprise Applications
  • Enterprise Asset Management
  • Financial Management
  • Forecasting
  • HR Management
  • Inventory Management
  • Job Management
  • Labor Management
  • Logistics Management
  • Multiple Views
  • Order Management
  • Process Manufacturing
  • Production Control
  • Project Management
  • Purchase Order Management
  • Quality Control
  • Quote Management
  • Resource Management
  • Shipping Management
  • Supplier Management
  • Time & Expense Tracking
  • Warehouse Management
  • Workflow Management

Benefits

• M1’s production module allows users to manage jobs, specify required assemblies and materials, track employee labor hours, and monitor production progress.

• The inventory and purchasing modules enable the evaluation of suppliers and negotiation of contracts, linking of documents to purchase orders, and automatic recommendations through the Purchasing Planner based on selected filters such as supplier, part, and job.

• Built-in accounting tools include forecasting through accounts receivable performance and projected cash flow reports, financial scheduling for automation of recurring accounts receivable, accounts payable, and journal entries, time card management, commissions reporting, invoice generation, and more.

• Shipping can be managed through M1’s integrations with FedEx and UPS, packing slip and shipping label printing, and automated updates of jobs and sales order backlog upon creation of shipping orders.

• The quality assurance module allows users to configure inspection regimes to match their company’s requirements.

M1 FAQs

M1 FAQs

Below are some frequently asked questions for M1.

Q. What type of pricing plans does M1 offer?

M1 offers the following pricing plans:

Pricing model: Subscription

Free Trial: Available

Contact ECi Software Solutions for pricing information.

Q. What are the main features of M1?

M1 offers the following features:

  • Actual Costing
  • Billing & Invoicing
  • Bills of Material
  • Business Intelligence
  • CAD Integration
  • CRM Integration
  • Customer Database
  • Distribution Management
  • Document Management
  • ERP Integration
  • Enterprise Applications
  • Enterprise Asset Management
  • Financial Management
  • Forecasting
  • HR Management
  • Inventory Management
  • Job Management
  • Labor Management
  • Logistics Management
  • Multiple Views
  • Order Management
  • Process Manufacturing
  • Production Control
  • Project Management
  • Purchase Order Management
  • Quality Control
  • Quote Management
  • Resource Management
  • Shipping Management
  • Supplier Management
  • Time & Expense Tracking
  • Warehouse Management
  • Workflow Management

Q. Who are the typical users of M1?

M1 has the following typical customers:

Small Business, Mid Size Business

Q. What languages does M1 support?

M1 supports the following languages:

English

Q. What type of pricing plans does M1 offer?

M1 has the following pricing plans:

Subscription

Q. Does M1 support mobile devices?

We do not have any information about what devices M1 supports

Q. What other apps does M1 integrate with?

M1 integrates with the following applications:

Avalara

Q. What level of support does M1 offer?

M1 offers the following support options:

Phone Support, Online Support