About Bettermode

Bettermode is an all-in-one community platform designed to empower enterprise-grade customer communities.

Users can explore, follow, ask questions, start discussions, participate in polls, upvote, comment, and share multiple types of content.

Bettermode offers a white-label solution, allowing the community admins to adapt the design to fit their brand and engineer it to integrate it with their website. Admins can even add their site header/footer to blend it seamlessly with their site navigation.

Bettermode allows users to sign up using established platforms such as Google, Facebook, Slack, and LinkedIn. Single Sign-On (SSO) can also be configured for enterprise customers. Leverage integrations with third-party apps to automate processes, and add functionalities such as polls, events, Q&As.

Bettermode supports integrations with Slack, HubSpot, Hotjar, Zapier, and more. API access enables users to build custom integrations. Gamification tools serve to enhance user engagement through points, badges, and a leaderboard. A personalized feed allows users to follow the people, topics, or questions which matter to them most. Analytics help users gain valuable insight into community performance.

Pricing starting from:

US$49.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Bettermode

• Users can create a personalized feed by following the people, topics and questions which matter most to them.

• Increase user-engagement with gamification, AMAs, polls, and incentive systems.

• Automate processes with powerful integrations via an extensive app store.

• Analytics tools enable users to accurately measure and monitor community performance.

• Users can sign-in conveniently from familiar platforms like Google, Facebook, Slack and LinkedIn.

• Get started with out free plan -- build communities with unlimited members and content.

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Markets

Afghanistan, Albania, Algeria, American Samoa, Andorra and 225 others

Supported Languages

Brazilian Portuguese, Chinese, Danish, Dutch, English and 14 others

Pricing starting from:

US$49.00/month

  • Free Version
  • Free Trial
  • Subscription

Images

Bettermode Software - All you need to create an engaging online community.
Bettermode Software - Self-serve and searchable help content. Give your customers the content they need, when and where it is needed most.
Bettermode Software - Unmatched level of customization. Go beyond basic branding. Select, arrange, and configure blocks to visually build your unique layout with zero coding.
Bettermode Software - Grow smarter with a powerful, self-serve community analytics to help you convert, engage, and retain more customers.
Bettermode Software - Drive engagement and community participation by embedding your community into your website or mobile app in a way that it looks like an integral part of the website.
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Bettermode video
Bettermode Software - All you need to create an engaging online community.
Bettermode Software - Self-serve and searchable help content. Give your customers the content they need, when and where it is needed most.
Bettermode Software - Unmatched level of customization. Go beyond basic branding. Select, arrange, and configure blocks to visually build your unique layout with zero coding.
Bettermode Software - Grow smarter with a powerful, self-serve community analytics to help you convert, engage, and retain more customers.
Bettermode Software - Drive engagement and community participation by embedding your community into your website or mobile app in a way that it looks like an integral part of the website.

Features

Total features of Bettermode: 78

  • @mentions
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Alerts/Escalation
  • Alerts/Notifications
  • Blogs
  • Catalog Management
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Contact Database
  • Content Creation
  • Content Management
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Templates
  • Data Import/Export
  • Data Security
  • Discussions/Forums
  • Document Storage
  • Drag & Drop
  • Email Management
  • Engagement Tracking
  • Event Calendar
  • Event Management
  • Event Triggered Actions
  • Feedback Management
  • File Management
  • Filtering
  • Full Text Search
  • Gamification
  • Group Management
  • Ideation
  • Knowledge Base Management
  • Live Chat
  • Media Library
  • Member Directory
  • Membership Management
  • Mobile Access
  • Moderation
  • Monitoring
  • Multi-Language
  • Onboarding
  • Online Forums
  • Personalization
  • Queue Management
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Notifications
  • Real-Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SSL Security
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Social Promotion
  • Surveys & Feedback
  • Tagging
  • Text Editing
  • Third-Party Integrations
  • Usage Tracking/Analytics
  • User Management
  • User Profiles
  • Visual Analytics
  • Website Management
  • Widgets
  • Workflow Management

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Reviews

Overall rating

4.8 /5
(92)
Value for Money
4.8/5
Features
4.5/5
Ease of Use
4.8/5
Customer Support
4.8/5

Already have Bettermode?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 92
Miranda
Miranda
Overall rating
  • Industry: Management Consulting
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 9.0 /10

The right choice

Reviewed on 2020/11/06

Pros

Tribe has been a great platform for building our community. I chose it for its intuitive, clean interface and overall functionality. It's hard to know what the right solution is until you implement it; I'm happy to say that our experience shows that it is.

Cons

Not having an app, although it does work well on mobile devices.

Alternatives Considered

Mighty Networks

Reasons for Switching to Bettermode

Focus on topic content and groups

Response from Bettermode

Hi Miranda,

Thanks for your feedback! Appreciate you for investing time in this review.

Glad that you loved Tribe's clean interface and intuitive design. The mobile SDK will be launched in 2021 (Q2/Q3).

I'll come back and update this response when we have a mobile app.

Best,
Team Tribe

Iman
Iman
Overall rating
  • Industry: Internet
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

10/10 The best community platform!

Reviewed on 2018/12/19

A well-thought community platform with integrations that made us focus more on driving growth and...

A well-thought community platform with integrations that made us focus more on driving growth and engagement and less time on software development.

Pros

Tribe community platform was really easy to set up. Building a thriving customer support community around our software was crucial. The modern design and the smart widgets helped us implement and integrate the community elements into our product.
The gamification system boosted the engagement by encouraging users to contribute. The customer success team was always available and supported us with their understanding of the business and their know-how of online community building.

Cons

The custom integration app that Tribe implemented for our product had some bugs but to be fair, they fixed them right away after reporting by our team.

Response from Bettermode

Hi Iman,

Really appreciate you for taking the time to share your experiences.

Your review really made our day. And we're happy to see that you liked the simplicity, customization options and support from our customer success team.

Thanks for understanding that bugs can be present during the early days. We're completely committed to delight our customers, so quick resolution of any customer issue is our first priority.

Best Regards,
Team Tribe

Cengiz
Overall rating
  • Industry: Management Consulting
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Just do it

Reviewed on 2019/10/15

I liked it. It helped me to establish a community base without hurdle and delay.

I liked it. It helped me to establish a community base without hurdle and delay.

Pros

It’s intuitive and user friendly. It allows instant community building even with the basic futures. That it has itself a community of tribe users is a very good idea. I got timely support from there. When you request an answer or ask for a feature they get back to you with their full dedication. You will you partner with them.

Cons

It’s monthly fee too expensive for us now at the stage of community building. There should be 3 months trial period so that we see to what extent it works when full features are used. Then if it works fee based period would start. Another thing that needs to be improved is to give several strong tools to admins to nurture, increase, and monitor how members interact. Rich statistics demonstrating many different types of member activities is the key to help create a viable, active, engaged community. Also, a smartphone app is a must. Finally, creating means to integrate other relevant apps into tribe would be very wise decision.

Response from Bettermode

Thanks for the detailed review. Our pricing is about 50-80% cost-effective when compared with other similar SaaS solutions in the online community domain.

Regarding better analytics - we are offering native report which helps you track the overall health of the community. Integration with Amplitude Analytics will give you additional granular insights on every single member activity and content.

Mobile app - This will be released in 2020. At this point, companies are simply using our API to build community components inside the existing mobile app.

Dhivya
Dhivya
Overall rating
  • Industry: Financial Services
  • Company size: 10,000+ Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The new version of Tribe exceeds expectations

Reviewed on 2021/09/02

The folks at Tribe are doing an excellent job! The new version of the community platform is more...

The folks at Tribe are doing an excellent job! The new version of the community platform is more advanced and helps software companies build customer support communities.

I love that our customers could easily adapt to the online community. We are executing our engagement strategy at this point and things looking good.

Pros

The design is very similar to the social media sites which gives a modern vibe and doesn’t take a lot of effort to educate the community members. On top of that, the platform is quite customizable and the customer success team goes the extra mile to give wonderful guidance.

Cons

Their app store doesn’t yet offer a knowledge base app. This would be an amazing addition for self-service via the community.

Andreea
Andreea
Overall rating
  • Industry: Financial Services
  • Company size: 501–1,000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Branded community space that you control

Reviewed on 2021/09/10

We have been satisfied with the community platform so far. Looking forward to evolving with Tribe...

We have been satisfied with the community platform so far. Looking forward to evolving with Tribe as they add new features and functionalities.

Pros

We love the Space and Collections structure for categorizing content. The design and customizable components add a unique flavor to this product (in comparison to traditional forum packages).
Also, they have an amazing customer support team. Their own customer community is also quite active - we can publicly share our feedback and suggest features.

Cons

There are some missing features such as mobile app, ideation app, multilingual support. We’ll wait for these before moving to higher plans.

Showing 5 reviews of 92 Read all reviews

Bettermode FAQs

Below are some frequently asked questions for Bettermode.

Bettermode offers the following pricing plans:

Enterprise: Contact Bettermode for pricing.

Bettermode has the following typical customers:

51–200, 201–500, 501–1,000, 1,001–5,000

Bettermode supports the following languages:

Brazilian Portuguese, Chinese, Danish, Dutch, English, European Portuguese, Finnish, French, German, Hindi, Indonesian, Italian, Japanese, Portuguese, Romanian, Spanish, Swedish, Traditional Chinese, Turkish

Bettermode supports the following devices:

Bettermode integrates with the following applications:

Amplitude, Discord, Fullstory, Google Analytics 360, Google Calendar, Google Cloud, Hotjar, HubSpot CRM, HubSpot Sales Hub, Intercom, Jira, Meta for Business, Mixpanel, Salesforce Sales Cloud, Segment, SendGrid, Slack, Stripe, Zapier

Bettermode offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for Bettermode.