Tribe

Tribe

Cloud-based community platform for branded communities

4.8/5 (12 reviews)

Tribe Overview

Tribe is a cloud-based community platform designed to help businesses of all sizes build modern online communities where members can connect under their brand. Users can explore, follow, ask questions, start discussions and participate in polls, as well as upvote, comment and share multiple types of content. Tribe offers a white label solution, allowing users to adapt the design to fit their brand and engineer it to integrate it with their website. Users can even add their site header/footer to blend it seamlessly with their site navigation.

Tribe allows users to sign up using established platforms such as Google, Facebook, Slack and LinkedIn. Single Sign On (SSO) can also be configured for enterprise customers. Leverage integrations with third party apps to automate processes, and add functionalities such as polls, events, Q&As. Tribe supports integrations with Slack, Telegram, Zapier, and more. API access enables users to build custom integrations. Gamification tools serve to enhance user-engagement through points, badges and a leaderboard. A personalized feed allows users to follow the people, topics or questions which matter to them most. Analytics help users gain valuable insight into community performance.

Pricing

Starting from
US$99,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America

Supported Languages

English

Tribe Reviews

Overall rating
4.8/5
100% positive reviews
9
Excellent
3
Very good
0
Average
0
Poor
0
Terrible
Meryl W.

They delivered a top notch platform for our customer community

Used Weekly for 6-12 months
Reviewed on 2019/05/09
Review Source

Simply focus on what you would want to achieve based on your business goals. For example, keep the Question and Answer module at the center if you want to foster discussions. Talk to Tribe's community management team; they have some of the most practical suggestions for improvement.

Pros

We are from financial services domain (loans and mortgages to be specific) and were in search for a software solution to create customer community where we can give access to a useful pool of content and allow them to ask questions, submit answers, connect with each other and have intimate discussions in subgroups. Tribe offered all of these with an easy to use interface and we were able to go live within a week that included moderate customization of the platform.

Cons

It could still improve in terms of more features such as community event creation and management. But, perhaps feature development is an ongoing task and they would get to it eventually.

Response from Tribe

Hi Meryl,

Thanks for taking the time to help us improve with your feedback. Greatly appreciate your kind words.

We're glad to see that our feature set and usability help you launch a really powerful customer community.

Thanks again for choosing us as your community partner.

Regards,
Team Tribe

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Rajnil T.

Simply amazing! The Tribe Platform and their team give everything you need to build a successful com

Used Weekly for 6-12 months
Reviewed on 2019/05/04
Review Source

We had an outstanding experience overall (perhaps my top three in SaaS space). I’d recommend Tribe in a heartbeat to anyone wishing to boost user engagement and retention!

Pros

This platform is very flexible and comes with numerous native integrations while being intuitive and easy-to-use. Most important element in their offering is the team – they patiently understood our requirement for the community as an integral part of our software product. They guided us with clear strategy and explained the features best suited for our use case. Finally, the whole community was customized was exactly the way we wanted. All of these came at an extremely efficient cost.

Cons

We encountered some bugs, but that’s understandable as this is a relatively new product. However, they fix the reported issues quickly and provide regular updates to improve further.

Response from Tribe

Hi Rajnil,

Really appreciate your honest feedback; this will definitely help us improve Tribe.

Happy to see that our consultative approach met your expectation. I'll let our team know about your kind words -- this is what gets us going every day.

Best,
Team Tribe

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Parsa G.

Well designed and well thought platform

Used Daily for 1-5 months
Reviewed on 2018/12/12
Review Source: Capterra

Tribe comes with our highest recommendation.

Pros

We have been looking for a community solution for quite some time till we discovered tribe. It is a modern platform, well designed and well thought on its integration. It has an intuitive and straight forward interface. unlike other solutions on the market tribe is not over selling over its features. tribe comes with our highest recommendation.

Cons

Anything that was a concern has been addressed very quickly by the customer success team. The only thing I would mention to help others make a right decision would be the platform itself is a tool. you need to build the community around your brand and invite your members to join your tribe.

Response from Tribe

Hi Parsa,

Thank you for making our day, our team was super happy to read your review :)

When we set out to build Tribe, our goal was and still is to to provide highly intuitive community platform. We're also highly inclined towards offering powerful customization options via integrations, widgets and API.

It's an honor to have you using Tribe.

Best Regards,
Team Tribe

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Oviene K.

Great platform, easy to use!

Used Weekly for 6-12 months
Reviewed on 2019/06/11
Review Source: Capterra

Our experience with Tribe has indeed been a great one!

Pros

Navigating the features on the platform is easy. The instructions are straight forward and the Tribe community is filled with useful articles on how to use all the features. The team is also very supportive and responsive whenever we encounter any difficulties or need any advice. The team has also accommodated our suggestions and requests to better our community. They are also proactive in offering help and making sure we are satisfied with the platform.

Cons

There was a bug with one of the features during our early stages of Tribe but the team quickly addressed it and made fixing it a priority.

Response from Tribe

Hi Oviene,

First of all, thanks a lot for taking the time to write such a detailed review.

We consider our clients nothing less than our Tribe family and are always committed to your success.

Glad to see that you found of support, content and the platform useful. Look forward to a long-term partnership.

Regards,
Team Tribe.

Rating breakdown

Ease of Use

Likelihood to recommend

9.0/10
Behzad H.

Excited to build our community.

Used Daily for 1-5 months
Reviewed on 2018/12/03
Review Source: Capterra

We got to know about tribe as we were beginning to plan for creating a community for our customers. Our experience so far with Tribe has been a great one. We have received great support from the Tribe team. The platform itself is very easy to use and we appreciate the proactive support suggestions we receive for improving our community. Tribe is trying to help users customize their communities with the features that work for them best. Trube has reached out to us a number of times to see if we need a feature that they don't currently offer so they can build it for us and I find that very unique.

Pros

Easy to use, customizable, visually appealing.

Cons

I haven't come across one but if I do I will make sure to share.

Response from Tribe

Hi Behzad,

Thanks for the great review :) we are delighted to know you liked the intuitiveness of the platform and customer support.

Since we're truly user-centric and committed to see our customer sicced, we take a proactive approach to find out ways to help our clients.

We are honored to have you as a member of the ever-growing Tribe family.

Best Regards,
Team Tribe

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

Tribe Pricing

Starting from
US$99,00/month
Pricing options
Free Trial
Subscription
Value for money

Basic: $99/month
Premium: $499/month
Enterprise: Contact Tribe for pricing.

Tribe Features

  • API
  • Access Control
  • Content Management
  • Customizable Branding
  • Search Functionality
  • Social Media Integration
  • Third Party Integration

  • Activity Dashboard
  • Automatic Notifications
  • Custom Forms
  • Customizable Templates
  • Data Import/Export
  • Discount Management
  • Drag & Drop Interface
  • Electronic Payments
  • Product Catalog
  • Reporting & Statistics
  • SSL Security
  • eCommerce Integration
  • eCommerce Management

Additional information for Tribe

Key features of Tribe

  • Advertising Management
  • Blogs
  • Content Management
  • Event Management
  • Social Media Integration

Benefits

• Users can create a personalized feed by following the people, topics and questions which matter most to them.

• Increase user-engagement with gamification, AMAs, polls, and incentive systems.

• Automate processes with powerful integrations via an extensive app store.

• Analytics tools enable users to accurately measure and monitor community performance.

• Users can sign-in conveniently from familiar platforms like Google, Facebook, Slack and LinkedIn.

Tribe FAQs

Below are some frequently asked questions for Tribe.

Q. What type of pricing plans does Tribe offer?

Tribe offers the following pricing plans:

Starting from: US$99,00/month

Pricing model: Subscription

Free Trial: Available

Basic: $99/month
Premium: $499/month
Enterprise: Contact Tribe for pricing.

Q. What are the main features of Tribe?

Tribe offers the following features:

  • Advertising Management
  • Blogs
  • Content Management
  • Event Management
  • Social Media Integration

Q. Who are the typical users of Tribe?

Tribe has the following typical customers:

Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does Tribe support?

Tribe supports the following languages:

English

Q. What type of pricing plans does Tribe offer?

Tribe has the following pricing plans:

Subscription

Q. Does Tribe support mobile devices?

We do not have any information about what devices Tribe supports

Q. What other apps does Tribe integrate with?

Tribe integrates with the following applications:

Facebook, Google Analytics, Intercom, Mixpanel, Salesforce Sales Cloud, Shopify, Slack, Telegram, Zapier

Q. What level of support does Tribe offer?

Tribe offers the following support options:

Forum, Online Support, Phone Support