Pocomos

Pocomos

Customer focused pest control software

4.5/5 (33 reviews)

Pocomos Overview

Pocomos is a customer focused business management solution for the pest control industry which offers tools for managing field sales, tracking revenue, communicating with customers, scheduling appointments, processing payments, and monitoring business performance, all from one central platform. The cloud-based solution is optimized for all operating systems including desktops and mobile devices, meaning it can be utilized by field workers to manage sales, contracts, and route planning whilst on-the-go.

In order to provide a customer-focused solution, Pocomos offers tools such as email, SMS, and phone call communication, multi-channel marketing, a searchable customer database, and more, and allows users to access all client history before or during any appointments. Jobs and tasks can be scheduled within the calendar tool in order to give employees a clear overview of previous and upcoming appointments. Google Maps integration provides field service workers with optimized routes to appointment locations and ensures they always know where they need to be, as well as the most efficient way to get there.

Sales can be tracked and monitored in real time within the Pocomos app, with reports on individual, team, and branch sales figures, as well as analytics on numbers of knocks, leads, talks, and more. E-contracts can be generated and signed electronically at customer’s doors, and payments can be processed using Pocomos on any mobile device in order to close more sales at the job site.

Pricing

Starting from
US$85,00/month
Pricing options
Free Trial
Free
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

Pocomos Reviews

Overall rating
4.5/5
88% positive reviews
26
Excellent
3
Very good
1
Average
2
Poor
1
Terrible
Marie B.

User Friendly!!

Used Daily for 1+ year
Reviewed on 2019/04/05
Review Source: Capterra

Overall, it is just a wonderful program that is easy to learn and figure out! Not many programs are like that!

Pros

I love how easy it is to route jobs with this software! We've actually tried other softwares, and none are as user friendly as Pocomos. Customers can log on to their own portal and pay their bills! Our customers love that! I even like that it has a texting program to give our customers a heads up for their next services. Ultimately it is quick, easy and even FUN to use this program in order to cater to all of our customers' needs!

Cons

I really wish there was a way to have automated calls. I love the texting program, but It would be great if there was some sort of calling system. I also wish that we can see which technician serviced a property last on the View/Add section when we click on a customer's name. It shows what day it was last serviced, but I would love to see which tech was there last time too rather than having to click on their account and take the longer route.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Michael S.

Dynamic Software

Used Daily for 2+ years
Reviewed on 2019/04/12
Review Source: Capterra

I have been using Pocomos for over 5 years, and it is clearly the best pest control software thus far.

Pros

Pocomos is a Dynamic software. As needs arise, they adjust the program. Also, the standard features are not add on modules like other software companies for pest control. I have tried all of the big ones. Have a question or issue, no problem. Chat with them right on all of the screens. They answer within 10 minutes while you continue to work! The reps are always so quick to answer. I have the same experience as everyone in the tech department.

Cons

I it's beginning, the androids did not work as well as Apple. Those early issues have long since been rectified.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Katie H.

Pocomos have excellent customer service!

Used Daily for 2+ years
Reviewed on 2018/12/18
Review Source: Capterra

I have had several suggestions for their software development and they have listened to me and I always feel like my feedback is valuable.

Pros

I like the visual maps and visual routes. They are easy to understand. I also enjoy being able to make specific changes and templates designed for our customers and their needs.

Cons

If there is anything I don't like, I tell Pocomos and they fix it pretty quickly. I occasionally run into a small glitch after an update but I expect that after major updates. I expect them to be fixed as well, which they do.

It would be nice if we could see the emojis customers send us. I just assume they are all "thumbs up".

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Trent M.

Great software for new company

Used Daily for 6-12 months
Reviewed on 2016/08/23
Review Source: Capterra

We started a new company and checked out multiple software companies and liked the functionality of Pocomos the best. We have been using them for just over 7 months now and have had a few hiccups here and there but the customer support has always been quick to respond and fix the issue. Our customers love getting their invoices via email and we love the variety of ways to communicate with the customer.

Pros

We love the ease of use with this software. It hardly took any time at all to get used to the features. We love the remote completion option and the ability to send mass texts/emails to customers.

Cons

The Geo-coding seems to be off for a handful of customers which sends our techs on the wrong route. The address is correct when typed into google but not when pulled up through pocomos. The manual Geo-coding wasn't working either which was frustrating.

Response from Pocomos

Thanks for your review!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Kyle W.

Great Software

Used Daily for 2+ years
Reviewed on 2016/08/24
Review Source: Capterra

We have been using Pocomos for about 2 years now. It has helped us expand how we run out business. We have been able to provide better Customer services, collect more payments and communicate better between techs and the office.

Pros

Ease of processing. Ability to communicate easily between techs and office. Accessability to run office from anywhere. Ease of access for sales reps

Cons

Honestly nothing stands out. If there ever is anything of concern they update the software to customize our concerns.

Response from Pocomos

Thanks Kyle for your review!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
User Recommendation
8.8/10
Based on 33 reviews
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Pocomos Pricing

Starting from
US$85,00/month
Pricing options
Free Trial
Free
Subscription
Value for money

Starter: free for one month for 0-50 active customers
Small: $85/month for 51-300 active customers
Medium: $165/month for 301-500 active customers
Enterprise 1: $0.24/customer/month for 501-2000 active customers
Enterprise 2: $0.20/customer/month for 2,001-5,000 active customers
Enterprise 3: $0.16/customer/month for 5,001-10,000+ active customers

Value for Money
4.6/5
Based on 33 reviews
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Pocomos Features

  • Billing & Invoicing
  • Calendar Management
  • Electronic Payments

  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • Client Portal
  • Customer Database
  • Customizable Reporting
  • Data Import/Export
  • Document Management
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Reminders
  • Reporting & Statistics
  • Search Functionality
  • Third Party Integration
Features
4.3/5
Based on 33 reviews
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Additional information for Pocomos

Key features of Pocomos

  • Billing & Invoicing
  • Dispatch Management
  • Mobile Access
  • Routing

Benefits

• Benefit from Pocomos’ cross-platform format which allows field service employees to make sales and access customer data whilst on-the-go, from any device.

• Manage customers with tools for taking bookings, sending reminders to customers via email, SMS, or telephone, sending out marketing content, maintaining a client database with full history, and more.

• Track business success with reports on sales, revenue, and production, as well as field sales metrics such as number of door knocks, number of leads, and more.

• Use the calendar tool to schedule pest control services and assign jobs to employees so that they are always aware of their upcoming workload.

• Close sales in the field with tools such as online contract editing, electronic signature capture, mobile payment processing, route planning through Google Maps, and more.

Pocomos FAQs

Below are some frequently asked questions for Pocomos.

Q. What type of pricing plans does Pocomos offer?

Pocomos offers the following pricing plans:

Starting from: US$85,00/month

Pricing model: Free, Subscription

Free Trial: Available

Starter: free for one month for 0-50 active customers
Small: $85/month for 51-300 active customers
Medium: $165/month for 301-500 active customers
Enterprise 1: $0.24/customer/month for 501-2000 active customers
Enterprise 2: $0.20/customer/month for 2,001-5,000 active customers
Enterprise 3: $0.16/customer/month for 5,001-10,000+ active customers

Q. What are the main features of Pocomos?

Pocomos offers the following features:

  • Billing & Invoicing
  • Dispatch Management
  • Mobile Access
  • Routing

Q. Who are the typical users of Pocomos?

Pocomos has the following typical customers:

Large Enterprises, Mid Size Business

Q. What languages does Pocomos support?

Pocomos supports the following languages:

English

Q. What type of pricing plans does Pocomos offer?

Pocomos has the following pricing plans:

Free, Subscription

Q. Does Pocomos support mobile devices?

Pocomos supports the following devices:

iPhone, iPad

Q. What other apps does Pocomos integrate with?

Pocomos integrates with the following applications:

Google Maps, QuickBooks, QuickBooks Online

Q. What level of support does Pocomos offer?

Pocomos offers the following support options:

Online Support, Phone Support, Video Tutorials