CommandCenter

CommandCenter

Business process management & workflow management automation

4/5 (15 reviews)

CommandCenter Overview

CommandCenter is a cloud-based business process management software designed to streamline administrative efforts and enable users to perform tasks based on strategic priority. Users can utilize intuitive workflow creation tools to ensure work is complete, accurate, and on time. CommandCenter works in any department including mailroom and purchasing, intake, accounts payable, claims and reimbursement, human resources, and more.

CommandCenter supports features like automatic task creation, customizable views, comprehensive access right tools, and alerts and escalations. It can identify and eliminate bottlenecks, automate work assignment, as well as integrate with all Medforce applications, and enable collaboration across different departments and locations. It is deployed over cloud and can be accessed through a browser-enabled computer or Windows desktop application.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

CommandCenter Reviews

Overall rating
4/5
73% positive reviews
5
Excellent
6
Very good
3
Average
1
Poor
0
Terrible
Altrina T.

medforce command center

Used Daily for 2+ years
Reviewed on 2018/12/31
Review Source: Capterra

Pros

we use this to create workflow task, when you scan something and put it in a bin that has been marked to create a task the paperwork you scan in creates a task for the person the bin is assigned to. this is how our QA, & Documentation department receives paperwork. this allows for a paperless system with tracking because you can always see the history of the task. you can see who comples, who update it everything. we recently started using this with our incoming faxes they now come into command center as task and we see how long it take to process orders, how long individuals are taking for each step of the process. when you first get into command center there is a dashboard that I love, it gives you an overview of what is sitting out there an to who. you can create views to see the information you see. I have mine setup so i have 8 views open when I first log in, this allows me to see things like how many orders were scanned in, all task, my task, faxes, and any view that I have created that I want there. this creates accountability and you don't have to worry about paperwork being lost, or someone saying they never received something because its all right there in the history. I can send the order to someone else, I can put notes in the note tab and also put notes in the description area although I don't recommend that because the information in the description can be deleted or overridden. I can sort thing how I want by bringing columns up to the top and arrange. I'm out of space

Cons

couldn't fit everything I wanted in the "what I like most" section sorry. I wish I could add permissions for something activities like completing or canceling a task. sometimes when we send order back to customer service they accidentally cancel or paperwork it without sending it back so they the dashboard goes away. don't like permissions so that only certain people can do that or for a box to pop up asking if you are sure you want to complete this taks and it will remove it canfrim command center

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Bracha G.

Medforce Program Review

Used Daily for 2+ years
Reviewed on 2017/04/27
Review Source: Capterra

It's a great feeling to be paperless. Medforce is user friendly & a pleasure to use. One suggestion, while saving a document to my desktop, I would love an option that can save the same file to Patient File & Deposits & EOMB. Thank you

Pros

The feeling of not having to print up all documents... can upload straight from desktop

Cons

If I need a document in Patient Files & Deposits & EOMB, I have to scan 2x's

Response from Medforce Technologies

Hi Bracha, Thank you so much for taking the time to review our product. We appreciate the positive feedback!
It seems as though this is a review intended for our ContentCenter product (Document Management) rather than CommandCenter (Business Process Management). However, we did want to let you know that you do not need to scan twice. There is a linking option that will allow you to link the document from the Patient File to the Deposits & EOMB file. You simply scan once, and link to the additional cabinet. You can contact our support team at [email protected] and someone will gladly walk you through how to do this. Kind regards, Ellen & the Medforce team

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Rikki D.

Overall, I like the software. I wish there was better training

Used Daily for 6-12 months
Reviewed on 2017/04/28
Review Source: Capterra

We have multiple locations, getting our work orders etc to our billing department in another town vs mail is very nice.

Pros

Being able to file multiple categories the way you want and labeling them how you want. Still trying to learn the software

Cons

It runs slow frequently, when scanning in paperwork when opening the saved scan batch, sometimes its not there for a few minutes. That gets frustrating when you want to label your scans and can't then get interupted and forget to go back to label for the next person to finish the work order.

Response from Medforce Technologies

Hi Rikki,
Thank you so much for leaving us a review. We're happy to hear that you like the software.
We have several resources for training that you can take advantage of any time. We have live trainings by webinar every day. We also have an online repository of bite-sized training videos, each are between 8-12 minutes and focus on specific areas - so it's easy to get right to the information you need. Training resources are listed here: https://www.medforcetech.com/support-and-training/.
If these don't meet your needs, please let us know and we can come up with options for customized training for your team.
Kind regards,
Ellen & The Medforce Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

6.0/10
Irene M.

We recently transitioned to work flow and command center to implement our dme closet tracking.

Used Daily for 2+ years
Reviewed on 2017/05/01
Review Source: Capterra

streamline intake tracking and standardization.

Pros

It's been a great transition for staff with great customer support that insured our success. We were able to customize to build the best sorting and tracking by function. Very transparent for our management team to monitor staff progress.

Cons

I found command center to be complex but once we began using the software, the complexities quickly became clear. We need the functionality to keep multiple child forms open at the same time.

Response from Medforce Technologies

Hi Irene,
Thank you so much for writing a review for Medforce. As one of the original users of Medforce your comments are especially meaningful. We appreciate your business and for continually giving us feedback that helps us grow and become better. Thank you!
Ellen and the Medforce team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Maria G.

Overall I like this software. I was a little intimidating at first but quickly is learnable.

Used Daily for 1+ year
Reviewed on 2017/05/05
Review Source: Capterra

People in all 11 locations of our business are easily tied together and can access anyone else's files as needed.

Pros

I like that everyone can access any of the tasks created for another person with ease and that its easy to maneuver into the files based off of those tasks.

Cons

It can be frustrating as to how easy it can be to lose the little plus sign on a task in work order view when adding additional documentation.

Response from Medforce Technologies

Hi Maria,
Thank you so much for taking the time to leave us a review. We're glad to hear that you found it easy to learn and that your team has enhanced collaboration through it.
We're not sure what you mean by "lose" the plus sign - whether it's a figure of speech, or if you actually lost it from your screen. If you'd like to explore this further with us to see if there is a solution, please feel free to send a note to our support team and they'd be happy to assist you.
Kind regards,
Ellen & The Medforce Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10

CommandCenter Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Contact Medforce for pricing information.

CommandCenter Features

  • Activity Tracking
  • Automatic Notifications
  • Compliance Management
  • Custom Fields
  • Inventory Management
  • Monitoring

  • API
  • Activity Dashboard
  • Audit Trail
  • Auditing
  • Customizable Reporting
  • Data Import/Export
  • Document Storage
  • Inventory Tracking
  • Invoice Management
  • Real Time Data
  • Real Time Reporting
  • Reporting & Statistics
  • Third Party Integration
  • Workflow Management

Additional information for CommandCenter

Key features of CommandCenter

  • Ad hoc Analysis
  • Ad hoc Query
  • Approval Process Control
  • Asset Management
  • Calendar Management
  • Compliance Management
  • Dashboard
  • Data Mapping
  • Document Management
  • Employee Management
  • Financial Management
  • Forms Management
  • Inventory Management
  • Key Performance Indicators
  • Lifecycle Management
  • Mobile Access
  • Order Management
  • Process Analysis
  • Process Simulation
  • Quantitative Analysis
  • Strategic Planning
  • Training Management
  • Vendor Management

Benefits

• It has intuitive workflow creation tools to ensure that work is completed accurately and on time.

• It can be used to streamline the administration of any department including accounts payable, claims and reimbursement, human resources, and more.

• It has features like automatic task creation, customizable views, comprehensive access right tools, and alerts and escalations.

• Capture unique data with customizable forms and fields.

• Built-in analytics reports give users valuable insight into business performance.

CommandCenter FAQs

Below are some frequently asked questions for CommandCenter.

Q. What type of pricing plans does CommandCenter offer?

CommandCenter offers the following pricing plans:

Pricing model: Subscription

Free Trial: Not Available

Contact Medforce for pricing information.

Q. What are the main features of CommandCenter?

CommandCenter offers the following features:

  • Ad hoc Analysis
  • Ad hoc Query
  • Approval Process Control
  • Asset Management
  • Calendar Management
  • Compliance Management
  • Dashboard
  • Data Mapping
  • Document Management
  • Employee Management
  • Financial Management
  • Forms Management
  • Inventory Management
  • Key Performance Indicators
  • Lifecycle Management
  • Mobile Access
  • Order Management
  • Process Analysis
  • Process Simulation
  • Quantitative Analysis
  • Strategic Planning
  • Training Management
  • Vendor Management

Q. Who are the typical users of CommandCenter?

CommandCenter has the following typical customers:

Mid Size Business, Small Business

Q. What languages does CommandCenter support?

CommandCenter supports the following languages:

English

Q. What type of pricing plans does CommandCenter offer?

CommandCenter has the following pricing plans:

Subscription

Q. Does CommandCenter support mobile devices?

We do not have any information about what devices CommandCenter supports

Q. What other apps does CommandCenter integrate with?

CommandCenter integrates with the following applications:

Box

Q. What level of support does CommandCenter offer?

CommandCenter offers the following support options:

Online Support, Phone Support, Video Tutorials