Intermedia Unite

About Intermedia Unite
Intermedia Unite is a fully integrated, unified communication and collaboration platform for SMBs that combines a PBX phone system, video conferencing, meetings, chat, screen sharing and file collaboration into a single platform. The cloud-based system is designed to help lower costs, simplify management and increase employee productivity, including mobile and desktop apps which enable users to stay seamlessly connected wherever they go, on virtually any communication device.
Intermedia Unite’s online phone service comes with over 90 enterprise-grade features within a single web-based management portal. The desktop app includes two usage modes, Softphone and Call Controller, which allow users to place, receive, and manage calls. The browser-based video-conferencing feature enables users to hold face-to-face meetings via HD video with multiple participants and video feeds—without any downloads or extensions required. Real-time screen sharing helps speed up and improve collaboration and decision making, including 2GB per user of storage which provide users with access to files stored in computers, mobile devices, file servers, and the web.
Users can chat with team members in real time by sending and receiving instant messages with individuals or groups, pin favorite contacts to the top of the list, and get access to full contact chat history at anytime. All mobile chat and desktop chat messages are instantly synchronized. Intermedia Unite enables users to listen to and manage voicemail from the desktop phone or through the mobile app, and transcribed messages can be delivered via email or viewed while on-the-go. The presence indicator feature allows users to see whether a contact is available or on a call. Additional features include file backup, online faxing, remote office, call recording, and more.
Key benefits of Intermedia Unite
• Whether in the office, car, at home, or at a coffee shop, Intermedia Unite and all of its communication and collaboration capabilities go with you, so you can seamlessly get work done and stay connected to colleagues and clients.
• Integrated video conferencing, screen sharing, and file sharing help improve productivity and collaboration, with anywhere, anytime flexibility.
• Mobile users and remote workers can interact seamlessly with on-site employees and systems with Intermedia Unite's Seamless integration between mobile devices and your corporate phone system.
• Intermedia Unite automatically rings all your endpoints with every call and if it goes unanswered, the system routes the call to any number you choose, such as branch office, automated attendant, mobile number, and more.
• Intermedia Unite offers J.D. Power certified 24/7 support and financially backed 99.999% uptime service level agreement.
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Reviews
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- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Outstanding Quality and Service
Reviewed on 2019/09/03
Out previous provider had considerably raised their price, thus we wanted to migrate to a new...
Out previous provider had considerably raised their price, thus we wanted to migrate to a new solution. As we offer 24x7 support, we needed a solution, that could keep up with our requirements. We are completely satisfied with Intermedia Unite as well as with the interactions we had with Intermedia's staff.
Pros
The Hardware Phone and Softclient have an outstanding availability and quality of service, no matter whether the user works in the office, at home or on Hotel or Airport Wifi. The Administrative interface is easy to use and the combination of toll-free and local numbers give a professional appearance. The quality of the voice mail is great, and the delivery by E-Mail quick and reliable.
Cons
The integration with different Identity Management Systems for a single point of administration environment could be better. Other systems have more comprehensive group call and conference features.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great service at a great price
Reviewed on 2022/10/11
Great service at a great price overall.
Great service at a great price overall.
Pros
Service does not get interrupted at all. The setup is so easy and the software is very easy to use!
Cons
there is nothing that i can say bad about this software.
- Industry: Insurance
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 6.0 /10
Software is ok
Reviewed on 2023/01/24
Pros
Interface is easy to understand. I have used Intermedia for years, but software for only a year or two.
Cons
It doesn't always properly track incoming and outgoing calls.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great for Virtual Office
Reviewed on 2019/09/26
I no longer miss important calls and I get emails daily for voicemails
I no longer miss important calls and I get emails daily for voicemails
Pros
How mobile and convenient it is. Offers so many components beside a reliable phone service. I can be in and out of the office remotely!
Cons
Setup process was too long . Porting process took too long
Alternatives Considered
Viewpoint SpectrumReasons for Choosing Intermedia Unite
Previous provider was not reliable and efficient with internet signal. I missed too many calls on OomaSwitched From
Ooma OfficeReasons for Switching to Intermedia Unite
Price and efficiency- Industry: Law Practice
- Company size: 2–10 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
Great phone system, horrible website
Reviewed on 2019/10/15
ugh
ugh
Pros
The phones work great, no problems working phone system, except the call history does not show up on the phone so you have to log in to the website to get a call history which is a real waste of time..
Cons
Logging in to the Intermedia website is ridiculously slow, especially in light of the fact that Intermedia is a large communications company. Getting a call history incoming and outgoing are two separate functions and not at all efficient uses of time. I have wasted many hours on Intermedia website needlessly.
Intermedia Unite FAQs
Below are some frequently asked questions for Intermedia Unite.Q. What type of pricing plans does Intermedia Unite offer?
Intermedia Unite offers the following pricing plans:
- Starting from: US$27.99
- Free Trial: Available
No Yearly Contracts, pricing is month to month. UNITE FOR TEAMS: $15.99 per user, per month (plus taxes and fees) UNITE WITH TEAMS: $22.99 per user, per month (plus taxes and fees) UNITE PRO: starting at $27.99 per user, per month (plus taxes and fees) UNITE Enterprise: starting at $32.99 per user, per month (plus taxes and fees) Add-ons also available. Free phone with every seat of Unite (Pro, Enterprise, & Unite with Teams) , contact Intermedia for more details.
Q. Who are the typical users of Intermedia Unite?
Intermedia Unite has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Intermedia Unite support?
Intermedia Unite supports the following languages:
English
Q. Does Intermedia Unite support mobile devices?
Intermedia Unite supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Intermedia Unite integrate with?
Intermedia Unite integrates with the following applications:
CRM Sales Force Automation, Google Calendar, Google Contacts, Google Meet, Microsoft Outlook, Microsoft Teams, Salesforce Platform, Salesforce Starter, ServiceNow, Slack, SugarCRM, Zendesk Suite, Zoho Desk, Zoho Projects, Zoho SalesInbox
Q. What level of support does Intermedia Unite offer?
Intermedia Unite offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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