About Intermedia Unite

Intermedia Unite is a fully integrated, unified communication and collaboration platform for SMBs that combines a PBX phone system, video conferencing, meetings, chat, screen sharing and file collaboration into a single platform. The cloud-based system is designed to help lower costs, simplify management and increase employee productivity, including mobile and desktop apps which enable users to stay seamlessly connected wherever they go, on virtually any communication device.

Intermedia Unite’s online phone service comes with over 90 enterprise-grade features within a single web-based management portal. The desktop app includes two usage modes, Softphone and Call Controller, which allow users to place, receive, and manage calls. The browser-based video-conferencing feature enables users to hold face-to-face meetings via HD video with multiple participants and video feeds—without any downloads or extensions required. Real-time screen sharing helps speed up and improve collaboration and decision making, including 2GB per user of storage which provide users with access to files stored in computers, mobile devices, file servers, and the web.

Users can chat with team members in real time by sending and receiving instant messages with individuals or groups, pin favorite contacts to the top of the list, and get access to full contact chat history at anytime. All mobile chat and desktop chat messages are instantly synchronized. Intermedia Unite enables users to listen to and manage voicemail from the desktop phone or through the mobile app, and transcribed messages can be delivered via email or viewed while on-the-go. The presence indicator feature allows users to see whether a contact is available or on a call. Additional features include file backup, online faxing, remote office, call recording, and more.

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Intermedia Unite

Key benefits of Intermedia Unite

• Whether in the office, car, at home, or at a coffee shop, Intermedia Unite and all of its communication and collaboration capabilities go with you, so you can seamlessly get work done and stay connected to colleagues and clients.

• Integrated video conferencing, screen sharing, and file sharing help improve productivity and collaboration, with anywhere, anytime flexibility.

• Mobile users and remote workers can interact seamlessly with on-site employees and systems with Intermedia Unite's Seamless integration between mobile devices and your corporate phone system.

• Intermedia Unite automatically rings all your endpoints with every call and if it goes unanswered, the system routes the call to any number you choose, such as branch office, automated attendant, mobile number, and more.

• Intermedia Unite offers J.D. Power certified 24/7 support and financially backed 99.999% uptime service level agreement.

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Intermedia Unite

Images

Intermedia Unite Software - The Intermedia Unite Mobile App makes it easier than ever to stay connected and be reachable, wherever you go.
Intermedia Unite Software - The Intermedia Unite Desktop App brings together all your essential collaboration tools together, making teamwork easier than ever.
Intermedia Unite Software - Unite Envision Call Analytics - Actionable insights to help the right people make the right decisions at the right time
Intermedia Unite Software - AnyMeeting Video Conferencing - Unite includes a built-in video conferencing  platform that allows you to maintain productivity with HD audio and video, screen sharing, and artificial intelligence capabilities on both mobile and desktop devices.
View 6 more
Intermedia Unite video
Intermedia Unite video
Intermedia Unite Software - The Intermedia Unite Mobile App makes it easier than ever to stay connected and be reachable, wherever you go. Intermedia Unite Software - The Intermedia Unite Desktop App brings together all your essential collaboration tools together, making teamwork easier than ever. Intermedia Unite Software - Unite Envision Call Analytics - Actionable insights to help the right people make the right decisions at the right time Intermedia Unite Software - AnyMeeting Video Conferencing - Unite includes a built-in video conferencing  platform that allows you to maintain productivity with HD audio and video, screen sharing, and artificial intelligence capabilities on both mobile and desktop devices.

Features

Total features of Intermedia Unite: 47

  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Audio / Video Conferencing
  • Auto-Dialer
  • Automatic Call Distribution
  • CRM
  • Calendar Management
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Tracking
  • Call Transfer
  • Caller ID
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Conferencing
  • Contact Database
  • Contact Management
  • Document Storage
  • Fax Management
  • File Management
  • File Sharing
  • File Transfer
  • Hotkeys
  • IVR / Voice Recognition
  • Interaction Tracking
  • Knowledge Base Management
  • Live Chat
  • Meeting Management
  • Mobile Access
  • Multi-User Collaboration
  • Multiple Parties
  • Real Time Data
  • Reporting/Analytics
  • SMS Messaging
  • Two-Way Audio & Video
  • Unified Communications
  • Video Call Recording
  • Video Conferencing
  • Video Streaming
  • Video Support
  • VoIP
  • VoIP Connection
  • Voice Mail

Alternatives

Microsoft 365

4,6
#1 Alternative to Intermedia Unite
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8x8 X Series

4,0
#2 Alternative to Intermedia Unite
8x8 X Series, the 8x8 eXperience Communications Platform, is an integrated contact center, chat, voice, video, and APIs...

RingCentral MVP

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#3 Alternative to Intermedia Unite
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Spectrum

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Reviews

Overall rating

4,8 /5
(74)
Value for Money
4,8/5
Features
4,6/5
Ease of Use
4,6/5
Customer Support
4,9/5

Already have Intermedia Unite?

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Showing 5 reviews of 74
Kevin dominik K.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Outstanding Quality and Service

Reviewed on 2019/09/03

Out previous provider had considerably raised their price, thus we wanted to migrate to a new...

Out previous provider had considerably raised their price, thus we wanted to migrate to a new solution. As we offer 24x7 support, we needed a solution, that could keep up with our requirements. We are completely satisfied with Intermedia Unite as well as with the interactions we had with Intermedia's staff.

Pros

The Hardware Phone and Softclient have an outstanding availability and quality of service, no matter whether the user works in the office, at home or on Hotel or Airport Wifi. The Administrative interface is easy to use and the combination of toll-free and local numbers give a professional appearance. The quality of the voice mail is great, and the delivery by E-Mail quick and reliable.

Cons

The integration with different Identity Management Systems for a single point of administration environment could be better. Other systems have more comprehensive group call and conference features.

Cheryl L.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best Tech Team on the net.

Reviewed on 2019/07/23

Very good experience with Intermedia Unite. They can give any size office the best product and...

Very good experience with Intermedia Unite. They can give any size office the best product and support and that has helped our office greatly. I have the best software and techs out there for our office!

Pros

I buy software for our office based on the tech team that I talk with. If the tech team is willing to talk to me and answer my questions, then I know that the whole team wants our business. The sales teams are great but the tech team is what sales the product to me. After I purchase a product or service than I work with the tech team to make sure all is running smooth. The tech here at Intermedia Unite is the best that I have worked with and that means I can get a lot of work accomplished because I have a very good support software and team. Well worth having on my team. Best phone software out there!

Cons

The company does not have any problems with our office and we would highly recommend them to other businesses as well.

Danny V.
Overall rating
  • Industry: Consumer Electronics
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

NOT Phone orientated .... But it works

Reviewed on 2020/09/25

The phone works decently, but it seems as if they do not focus on phone calls as much as their...

The phone works decently, but it seems as if they do not focus on phone calls as much as their other services

Pros

Phone calls consistenrtly go through, good call qualities, good customer service

Cons

Recent calls dont show which calls were incoming and outgoing, no text threads, no option to switch to a direct number and make a call unless you go through the settings online change it and then try to make the call

Alternatives Considered

8x8 X Series

Reasons for Choosing Intermedia Unite

Mightycall sucks so bad that I would rather lose $100 than give them $40

Switched From

MightyCall

Reasons for Switching to Intermedia Unite

And no reason in particular
Desmond H.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great solution for our team that saves us $$$ too!

Reviewed on 2021/08/19

I am so pleased. Everyone in the office appreciates the functionality of the product, especially...

I am so pleased. Everyone in the office appreciates the functionality of the product, especially now that we are 'remoting' more and more. The ability to video conference on the fly is a lifesaver for our team; we can get our work done -- but stay 'connected' a bit more than just a traditional phone.

Pros

The best thing for us was implementing this just before the pandemic hit. We needed better unified communications and hosted phones for our team. The Intermedia onramp team was awesome, we had a single rep guiding us along -- which helped the consistency of the process. The setup was easier than we expected, the software easy to use once setup properly -- and it saves us $$$ every month.

Cons

The support, although seldom required -- can be a bit slow. Granted -- when you have trouble with your phones you want immediate help. The key, however -- is that when help is reached -- they seem to get us fixed-up in a jiffy.

Alternatives Considered

RingCentral MVP

Reasons for Choosing Intermedia Unite

Our PBX was outdated -- and we knew there was technology 'out there' that could make us better.

Reasons for Switching to Intermedia Unite

Our decision was based on reading a lot of reviews, -- but mostly based on the trust we have for a vendor of ours who has worked with Intermedia. He had used it for quite a while -- and gave us a very realistic overview of the products -- and the required implementation.
Laura R.
Overall rating
  • Industry: Construction
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

SO much better than Microsoft's exchange services

Reviewed on 2019/09/26

Initially I got valid, correct answers from Sales. My billing is consistent and accurate. I had one...

Initially I got valid, correct answers from Sales. My billing is consistent and accurate. I had one question about billing and got an immediate, understandable answer. When the service became live it worked. It was an easy transition. No emails were missing. My team was happy. And the spam, and hacks are so much less. It's amazing.

Pros

The interface, for the most part, works. Much better than Microsoft's 365 portal. And everyone speaks English!! And calls me back!!!

Cons

The passwords. Every time I use the portal I have to change my password. The login screen doesn't look at the username; instead it inserts a random user's credentials. After that it is not possible to reuse previous passwords. This happens to my entire team.

Alternatives Considered

Zoho CRM

Reasons for Choosing Intermedia Unite

Not a day went by when something didn't go wrong with Office 365 with Exchange. Not a week went by when a client didn't receive a hacked invoice demanding payment to an account in Africa. Support seldom called me back and when they did, all they did was ask me questions and never ONCE did they give me the correct answer. And they kept me waiting on the phone for hours and days. Truly a terrible experience.

Reasons for Switching to Intermedia Unite

When I spoke with Sales I receive actionable answers immediately. The pricing was reasonable. And you're located in Mountain View (I'm in SF) so we speak the same language.
Showing 5 reviews of 74 Read all reviews

Intermedia Unite FAQs

Below are some frequently asked questions for Intermedia Unite.

Intermedia Unite offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription
  • Free Trial: Available

No Yearly Contracts, pricing is month to month. UNITE FOR TEAMS: $15.99 per user, per month (plus taxes and fees) UNITE WITH TEAMS: $22.99 per user, per month (plus taxes and fees) UNITE PRO: starting at $27.99 per user, per month (plus taxes and fees) UNITE Enterprise: starting at $32.99 per user, per month (plus taxes and fees) Add-ons also available. Free phone with every seat of Unite (Pro, Enterprise, & Unite with Teams) , contact Intermedia for more details.

Intermedia Unite has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Intermedia Unite supports the following languages:

English

Intermedia Unite supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Intermedia Unite integrates with the following applications:

CRM Sales Force Automation, Google Calendar, Google Contacts, Google Meet, Microsoft Dynamics AX, Microsoft Outlook, Microsoft Teams, Salesforce Essentials, Salesforce Platform, ServiceNow, Slack, SugarCRM, Zendesk, Zoho Desk, Zoho Projects, Zoho SalesInbox

Intermedia Unite offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

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