ProSolutions Software

Cloud-based salon & spa management

4,4 /5 (110 reviews) Write a Review!

ProSolutions Software Overview

What is ProSolutions Software?

ProSolutions is a management solution designed for spas, resort spas, and salons which provides a range of tools to businesses including website analytics, task automation, and more. It also provides a portal which allows potential clients to book their appointment for various services. Users can browse through the spa’s online store to buy products from the inventory or from products suggested to them. The portal can also be used as a gateway by employees to view schedules to make preparations for the day ahead.

ProSolutions supports an automatic process where it sends booking confirmations via email to customers who have scheduled their appointments online. Text and email reminders are also sent to customers whose appointments are pending to prevent any no-shows. ProSolutions has a point of sale system that provides users with functionalities including payment options like coupons, gift cards or certificates and membership point payments. The POS system enables users to manage all checkout transactions. Other features and tools offered by ProSolutions include automated marketing, inventory tracking and in-depth tracking and reporting.

ProSolutions Software Overview

Pricing

Starting from
US$69,00/month

Pricing options

Free Trial
Subscription
Value for money

1-3 employees: $69/month
4-7 employees: $99/month
8-15 employees: $149/month
16+ employees: $199/month


ProSolutions Software Features

Devices
Business size
S M L
Markets
United States, Canada, Mexico
Supported Languages
English

Media

Users can set-up an online store and recommend products to clients
Manage appointments, inventory, clients and marketing campaigns all from one platform
The mobile app for clients allows users to book appointments on the go via mobile devices
Access ProSolutions Software from any internet-enabled device - including laptops, tablets and mobiles
ProSolutions Software video ProSolutions Software screenshot: Users can set-up an online store and recommend products to clients ProSolutions Software screenshot: Manage appointments, inventory, clients and marketing campaigns all from one platform ProSolutions Software screenshot: The mobile app for clients allows users to book appointments on the go via mobile devices ProSolutions Software screenshot: Access ProSolutions Software from any internet-enabled device - including laptops, tablets and mobiles

ProSolutions Software Reviews

ProSolutions Software Reviews

Overall rating
4,4
/
5
Excellent
59

Very good
41

Average
7

Poor
3

Terrible
0

Value for Money
4,2
Features
4,2
Ease of Use
4,3
Customer Support
4,7
91% recommended this app
Perry G.

Great Support makes for a great product

We are very happy with them. We have used them for a long time, the software works flawlessly, and covers all the possible needs we have.


Leah W.

Top notch salon software

I can’t say enough good things about ProSolutions. They are by far my favorite software and favorite company as a whole. They are 100% there to help your business grow. I’ve owned my salon 4 years. This is my 3rd and thank goodness my final software.


Danielle M.

Extremely Frustrated!

We have been using Prosolutions for 18 years. We waited with anticipation for Transcend as it was supposed to be amazing. Ever since we upgraded to Transcend (in Oct 2013 i believe) we have had nothing but problems. The tech support guys are helpful when they can be but unfortunately they are not able to fix the problems that we have. The most frustrating problem is that almost every single time we try to use a debit card for payment, and here in Canada that is how the majority of clients choose to pay, we have to process and swipe the card twice. It is declined the first time and we have to explain to our clients that it is not their card but our software. Very embarrassing! Vantiv has spoken to Prosolutions and told them the answer to the problem and it still has not been fixed. I have repeatedly tried to reach Stephen Wiggins by email and telephone with no reply so I am hoping this review will get someone's attention.


Jeremy F.

IT Manager Recommending Transcend Software

I'm the IT Manager for a 350+ room hotel with a fulls service Spa, Salon & Fitness Center. We've been using Prosolutions Spa retail, booking & membership software for approximately 8 years now, first in it's original Prosalon iteration and now in the latest Transcend version.

Over the years we've looked at several other pieces of spa software, and while most of the properties in our brand have switched to competitors software, we've been lucky enough to hold out and continue using the Prosolutions software. Functionality is full featured and easy for spa desk agents to begin using without any prior experience....I do have some problems with missing functionality related to dual databases on the same client computers (hence the 4 out of 5 stars for "Features & Functionality" & "Overall Quality"), but this is a unique issue that is not likely to occur for most companies using the software. Additionally their recurring membership billing software has been developed and then revised & adjusted over the past few years, to the point that it's now very stable & easy for our Spa Manager to bill our 300+ Spa members every month.

Overall it's well featured, and most importantly they've really stepped up the credit card processing by partnering with Mercury and enabling EMV debit/credit card processing fairly quickly, so customer can utilize chipped cards with a handheld pin pad. Additionally, they've increased the methods by which you can reach their support department. You can now get a hold of them via telephone, email or internet chat. The internet chat feature is especially useful, as they are quick to respond to a new chat session. I still don't appreciate the early closing of support on Fridays, but I'm sure they have their reasons for this.

Overall the current version of the Transcend software is in my opinion, the most stable and feature packed software that Prosolutions has offered, and I'm going to continue using it in my Spa, Salon, & Fitness Center!


Gillian C.

Review from Duncan Edward Salon

Very good


Perry G.
Industry: Computer Software
Company size: 11-50 Employees

Great Support makes for a great product

Used Daily for 2+ years
Reviewed on 2019/12/12
Review Source: Capterra

We are very happy with them. We have used them for a long time, the software works flawlessly, and covers all the possible needs we have.

Pros

The software does everything we need it to do for a salon with 20+ employees. Software is smooth, functional, and the support is the best we have seen. There is usually a wait, but mostly only 2 - 4 minutes and they answer the phone and solve our problem. their American based support is very knowledgeable and always eager to solve the issues we have, which is usually just operational, not faulty software but us adding pieces or moving or upgrading. Very rarely if ever do we have a system issues

Cons

The only issue is that it is a little behind the times in terms of graphics. It might be updated to be smoother, prettier, and flashier.

Response from ProSolutions Software

Thank you for the review, Perry! We strive to give our customers the best support in the industry!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Leah W.
Industry: Cosmetics
Company size: 11-50 Employees

Top notch salon software

Used Daily for 1+ year
Reviewed on 2020/02/19
Review Source: Capterra

I can’t say enough good things about ProSolutions. They are by far my favorite software and favorite company as a whole. They are 100% there to help your business grow. I’ve owned my salon 4 years. This is my 3rd and thank goodness my final software.

Pros

Easy to use and OUTSTANDING SUPPORT . I can’t say enough about the strength of the team of people behind this software. People create success. Without a solid team of people behind the software ...you are Just paying for a known software name and most likely massive software issues. A “name” won’t help your business grow. But people behind the software that care...now that will grow your business.

Cons

Very little. The app for stylist would be the room for growth. But they ARE working on it. This company always listens to ideas to improve. So i have incredible faith the app will rock !

Response from ProSolutions Software

Thank you for the kind words, Leah! We love working hard for our clients and being your partner in success!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Danielle M.
Industry: Leisure, Travel & Tourism
Company size: 2-10 Employees

Extremely Frustrated!

Used Daily for 2+ years
Reviewed on 2016/08/08
Review Source: Capterra

We have been using Prosolutions for 18 years. We waited with anticipation for Transcend as it was supposed to be amazing. Ever since we upgraded to Transcend (in Oct 2013 i believe) we have had nothing but problems. The tech support guys are helpful when they can be but unfortunately they are not able to fix the problems that we have. The most frustrating problem is that almost every single time we try to use a debit card for payment, and here in Canada that is how the majority of clients choose to pay, we have to process and swipe the card twice. It is declined the first time and we have to explain to our clients that it is not their card but our software. Very embarrassing! Vantiv has spoken to Prosolutions and told them the answer to the problem and it still has not been fixed. I have repeatedly tried to reach Stephen Wiggins by email and telephone with no reply so I am hoping this review will get someone's attention.

Response from ProSolutions Software

Thank you for the review Danielle. Vantiv recently corrected the problem in their new update which will be implemented into our software shortly. Unfortunately when they finally fixed the problem we were in the middle of a different development project but we are turning our resources over to this now. We understand your frustration and credited your account 5 months worth of your subscription. I can't thank you enough for your many many years of loyalty and I hope to make you a happy customer once again.

Sincerely,

Stephen Wiggins

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Jeremy F.
Industry: Hospitality
Company size: 201-500 Employees

IT Manager Recommending Transcend Software

Used Daily for 2+ years
Reviewed on 2017/02/23
Review Source: Capterra

I'm the IT Manager for a 350+ room hotel with a fulls service Spa, Salon & Fitness Center. We've been using Prosolutions Spa retail, booking & membership software for approximately 8 years now, first in it's original Prosalon iteration and now in the latest Transcend version.

Over the years we've looked at several other pieces of spa software, and while most of the properties in our brand have switched to competitors software, we've been lucky enough to hold out and continue using the Prosolutions software. Functionality is full featured and easy for spa desk agents to begin using without any prior experience....I do have some problems with missing functionality related to dual databases on the same client computers (hence the 4 out of 5 stars for "Features & Functionality" & "Overall Quality"), but this is a unique issue that is not likely to occur for most companies using the software. Additionally their recurring membership billing software has been developed and then revised & adjusted over the past few years, to the point that it's now very stable & easy for our Spa Manager to bill our 300+ Spa members every month.

Overall it's well featured, and most importantly they've really stepped up the credit card processing by partnering with Mercury and enabling EMV debit/credit card processing fairly quickly, so customer can utilize chipped cards with a handheld pin pad. Additionally, they've increased the methods by which you can reach their support department. You can now get a hold of them via telephone, email or internet chat. The internet chat feature is especially useful, as they are quick to respond to a new chat session. I still don't appreciate the early closing of support on Fridays, but I'm sure they have their reasons for this.

Overall the current version of the Transcend software is in my opinion, the most stable and feature packed software that Prosolutions has offered, and I'm going to continue using it in my Spa, Salon, & Fitness Center!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Gillian C.
Industry: Consumer Services
Company size: 11-50 Employees

Review from Duncan Edward Salon

Used Daily for 2+ years
Reviewed on 2019/02/01
Review Source: Capterra

Very good

Pros

Love having our software in the cloud, love the online confirmation, love being able to blast emails out to our clients when we have cancellations or the odd slow day. POS.I have been using Prosolutions over 25 years and it just keeps getting better. And love the online chat too.

Cons

I wish when a new feature is added they let me know.
Email templates and campaigns are old fashioned design.
App design could be better
And no Mac version

Response from ProSolutions Software

Thanks for the great review, Gillian! We're so happy ProSolutions works so well for you and your salon! We do send out newsletters periodically to let our clients know about updates, so make sure to check your spam folders. Also, our cloud version works with Macs except for the ability to process credit cards through the software. Feel free to chat with our support or sales teams on our website with any questions.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8,6/10
Based on 110 user ratings
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ProSolutions Software Pricing

ProSolutions Software Pricing

Starting from
US$69,00/month
Free Trial
Subscription
Value for money

1-3 employees: $69/month
4-7 employees: $99/month
8-15 employees: $149/month
16+ employees: $199/month

1-3 employees: $69/month
4-7 employees: $99/month
8-15 employees: $149/month
16+ employees: $199/month

Value for Money
4,2/5
Based on 110 user ratings
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ProSolutions Software Features

ProSolutions Software Features

API
Activity Dashboard
Automatic Notifications
Billing & Invoicing
Customer Database
Customer History
Discount Management
Electronic Payments
Employee Management
Inventory Management
Inventory Tracking
Loyalty Program
Multi-Location
Order Management
Order Processing
POS
Promotions Management
Reporting & Statistics
Sales Reporting
Third Party Integration
Features
4,2/5
Based on 110 user ratings
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Categories

Additional information for ProSolutions Software

Additional information for ProSolutions Software

Key features of ProSolutions Software

  • Accounting Integration
  • Appointment Management
  • Client Management
  • Credit Card Processing
  • Email Marketing
  • Employee Management
  • Employee Time Clock
  • Inventory Management
  • Multi-Location
  • Payroll Management
  • QuickBooks Integration

Benefits

• ProSolutions supports an automated list of clients to whom targeted marketing or general campaign emails can be sent, and also gives users the option to customize emails to send personal messages.

• The software integrates with Twitter, Instagram and Facebook to help users expand their reach to a greater number of people.

• The inventory tracking feature helps businesses keep track of the number of products available. Spas can replenish their stocks before running out of a particular line of products.

• It enables employees to generate reports and gain actionable insight into business performance.

• ProSolutions users can store backbar, physical counts, reminders, barcodes, cost of use, labels and purchase orders in the inventory.

ProSolutions Software FAQs

ProSolutions Software FAQs

Below are some frequently asked questions for ProSolutions Software.

Q. What type of pricing plans does ProSolutions Software offer?

ProSolutions Software offers the following pricing plans:

Starting from: US$69,00/month

Pricing model: Subscription

Free Trial: Available

1-3 employees: $69/month 4-7 employees: $99/month 8-15 employees: $149/month 16+ employees: $199/month

Q. What are the main features of ProSolutions Software?

ProSolutions Software offers the following features:

  • Accounting Integration
  • Appointment Management
  • Client Management
  • Credit Card Processing
  • Email Marketing
  • Employee Management
  • Employee Time Clock
  • Inventory Management
  • Multi-Location
  • Payroll Management
  • QuickBooks Integration

Q. Who are the typical users of ProSolutions Software?

ProSolutions Software has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does ProSolutions Software support?

ProSolutions Software supports the following languages:

English

Q. What type of pricing plans does ProSolutions Software offer?

ProSolutions Software has the following pricing plans:

Subscription

Q. Does ProSolutions Software support mobile devices?

ProSolutions Software supports the following devices:

Android, iPhone, iPad

Q. What other apps does ProSolutions Software integrate with?

ProSolutions Software integrates with the following applications:

QuickBooks Online Advanced

Q. What level of support does ProSolutions Software offer?

ProSolutions Software offers the following support options:

Phone Support, Online Support, Video Tutorials