patientNOW is a hybrid integrated solution for practice management, patient engagement and electronic medical records (EMR) which is designed for aesthetic medical practices such as medical spas, plastic surgery and cosmetic dermatology to manage their business with automated paperless workflows.
patientNOW’s EMR solution offers access to e-prescribing, ONC-ATCB certification, lab integration, and procedural workflows. The barcode system is designed to reduce manual indexing, and consent forms can be signed electronically to enable a fully paperless workflow. The online patient portal allows patients to access prescriptions, manage their medical histories, securely message their doctor, and more.
Practice management tools offered by patientNOW include appointment scheduling, before-and-after photos, a point of sale (POS), inventory management, and reputation management. Users can create sales packages, manage loyalty programs, and sell gift cards through the POS system. patientNOW also provides automated follow-ups and reminders through the patient engagement solution, in addition to HIPAA compliant two-way texting to communicate with patients.
Everyone is friendly and responsive and ready to help. I would like to see quicker updates.
The PatientNow program is an excellent practice management system for a cosmetic practice. There are a few flaws, but I have found the developers and help desk to be really open to feedback. My only wish… quicker solutions.
The program is solid from a marketing prospective, it features a drip marketing component that is correspondent to the patient’s procedure of interest or in the patient’s pathway of their treatment(s) they have selected. This is excellent in terms of focused marketing efforts, and segment marketing. Being able to segment market to those patients interested in a particular service/procedure that they have expressed interest in means higher open rates on emails, more visibility and better patient engagement because you are able to address patient’s concerns specific to their interest.
The program is 95% user friendly and intuitive. It is easy for everyone from the front desk to medical personnel to use. For the most part the program is able to arm administrators and physicians with what they need to have schedules, reports and other business items accurate with a few very minor details I will mention in the “the least liked about the software section”. Speaking to the marketing end, it is amazing to custom emails for each procedure and each step of the process for a procedure as it relates and corresponds with an appointment. Meaning it is great to email patients about their upcoming procedure or appointment automatically.
As stated in “pros” section of the survey the marketing component “treatment pathways” is dynamic way to communicate with patients without having to remember to follow up or to create emails. Emails can essentially be launched daily to hundreds of different patients for the treatments they are interested in. This again is great! The issue is the program is not HTLM friendly so sending professional branded materials is not an option. You are really forced to piece together emails that looked pieced together or you can type generic emails – not good for a luxury practice or product. Reports are okay, it does take some maneuvering and comparing to have things balanced in terms of commissions, end of day, AR etc. More custom reporting should be available and the response to custom request varies based on their other prioritized projects. Reports are mathematical and should always balance regardless… 1 + 1 is always 2.
Scheduling is easy, but I believe could be easier. Viewing a patient’s schedule history should be the easiest function of the system, it is not. It is not hard, but it is not efficient for the people who have the hardest job in a practice which is the front desk. Inventory is trash in equals trash out - meaning there is too much opportunity for mistakes. This can be an area of too many opportunities for potential loss… the program should have a better on order, received control mechanism. We are still waiting on the cloud version, like an APP
EMR works pretty well when the provider is in the office.
1. The report functionality still needs a lot improvement. A lot very essential reports are missing or not working well if you are trying to use PN reports to run data analysis to grow your practice, control your inventory, reconcile commissions or system audit. The support team will input the enhancement request for you if they see the importance of the modification needed but no guarantee when the request will be fulfilled. If you can't wait, I believe PN can make customize report for you for a fee. This is something that I was not informed at the time of software purchase.
2. PN doesn't have a mobile platform to support cell phones. If the provider gets a call from answering service after hours, he has to find a computer or tablet to log into the system to document the call.
3. Information doesn't flow from one module to another. For example, when a patient comes in for Botox, MA logs the type of injectible, units, lot #, provider ect. PN won't push such info into invoice. When the patient is ready to be checked out, the front desk lady has to manually enter the same information again. This creates inefficiency and chance for error intentionally or unintentionally.
I have been a user of PatientNOW for 7 plus years now. We have always received wonderful support from the trainers, managers and support team. However, I wanted to share the most current experience that sparked this review. A couple of weeks ago I contacted sales to hear about moving our current server based PatientNOW over to PatientNOW cloud. As our server is older and will no longer be supported by Microsoft in January of 2020. I spoke with Mark who was very knowledgeable and was able to get all my questions answered and the information sent over to me quickly. I wasn't quite ready to switch over yet until... a few days later when our 2008 windows server had a failed hard drive. Not wanting to replace the hard ware in the server since I knew we were going to do upgrade soon. I called Mark back on a Friday in the mid morning. Telling him my situation and asking how soon can we make this switch to the cloud as I was fearful the other two hard drives were about to go as well. Mark started the process. Ben called me later that afternoon telling me the process and his team went to work. Now I sit here, the following Friday completely switched over to the cloud based PatientNOW and Zinsser Plastic Surgery had NO downtime. The switch was flawless thanks to the team at PatientNOW.
The lay out. Once you understand the basic workings of the software is very easy to get around.
I have a hard time creating the templates, however they trainers are always willing to help.
PatientNow allowed us to streamline our business. It was difficult to transition over to paperless, but the Patientnow system was pretty intuitive and our staff adjusted. It was an excellent choice for our business and I'm grateful we discovered it when be began our paperless transition back in 2011.
We are a plastic surgery practice and we purchased this software because it allowed us to use it for both our insurance billing as well as cosmetic billing. We sell skin care products as part of our business and this software allowed us to use a bar code scanner, inventory the products and create cosmetic invoices. A lot of medical software is not geared towards plastic surgery practices which require both insurance and cosmetic billing. The others that we researched, were much more complicated, much more expensive and had many components that we didn't need. We didn't want to pay for features we wouldn't end up using. We were fortunate to purchase PatientNow when it was first coming out and got a fantastic introductory offer.
Occasionally, I come across a report or feature that is missing, what I feel like, are obvious options. The help department usually is responsive to our feedback.
The owner is visionary. The concepts are great. It could be more user friendly. See above.
I bought this because of the patient engagement and retention features. It was okay until it became cloud based. It has good potential but it requires the support team to implement or change pathways.
The cloud based version. It is so slow it is actually disruptive to our day. Seems thing to disappear or drop off. The features that were supposed to be present in the cloud, and why we switched before we had to are not there, eg memberships and the ability to ACH their monthly payments. They supposedly have an iPad version that will help in the rooms but we haven’t gotten it up and running yet. You cannot just switch from one user to another without the whole program rebooting again and my assistants follow me rather than staying in the same room. Customer service is responsive but we are all very frustrated at the moment.
Contact patientNOW for pricing information.
• The automated follow-up system aims to reduce lost leads and increase conversion by reaching out to prospects.
• Branded, targeted messages can be generated automatically to maximize patient retention.
• A patient portal provides patients with access to their prescriptions and medical history from anywhere, and enables the signing of consent forms without patients needing to visit the office.
• With e-Prescribing, physicians can create electronic prescriptions for controlled substances, with drug allergy warnings to prevent allergy incidents.
• patientNOW’s point of sale (POS) system allows users to enter invoices, sell gift cards, scan products, create sales packages, track commissions, and more.
Below are some frequently asked questions for patientNOW.
patientNOW offers the following pricing plans:
Pricing model: Subscription
Free Trial: Not Available
Contact patientNOW for pricing information.
patientNOW offers the following features:
patientNOW has the following typical customers:
Mid Size Business, Small Business
patientNOW supports the following languages:
patientNOW has the following pricing plans:
We do not have any information about what devices patientNOW supports
patientNOW integrates with the following applications:
patientNOW offers the following support options:
FAQs, Online Support, Phone Support