PatientNOW

Patient engagement & electronic medical record (EMR) system

About PatientNOW

patientNOW is a hybrid integrated solution for practice management, patient engagement and electronic medical records (EMR) which is designed for aesthetic medical practices such as medical spas, plastic surgery and cosmetic dermatology to manage their business with automated paperless workflows.

patientNOW’s EMR solution offers access to e-prescribing, ONC-ATCB certification, lab integration, and procedural workflows. The barcode system is designed to reduce manual indexing, and consent forms can be signed electronically to enable a fully paperless workflow. The online patient portal allows patients to access prescriptions, manage their medical histories, securely message their doctor, and more.

Practice management tools offered by patientNOW include appointment scheduling, before-and-after photos, a point of sale (POS), inventory management, and reputation management. Users can create sales packages, manage loyalty programs, and sell gift cards through the POS system. patientNOW also provides automated follow-ups and reminders through the patient engagement solution, in addition to HIPAA compliant two-way texting to communicate with patients.

Key benefits of PatientNOW

• The automated follow-up system aims to reduce lost leads and increase conversion by reaching out to prospects.

• Branded, targeted messages can be generated automatically to maximize patient retention.

• A patient portal provides patients with access to their prescriptions and medical history from anywhere, and enables the signing of consent forms without patients needing to visit the office.

• With e-Prescribing, physicians can create electronic prescriptions for controlled substances, with drug allergy warnings to prevent allergy incidents.

• patientNOW’s point of sale (POS) system allows users to enter invoices, sell gift cards, scan products, create sales packages, track commissions, and more.

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Images

View 3 more
PatientNOW video
PatientNOW screenshot: PatientNOW screenshot:

Features

Total features of PatientNOW: 63

  • Appointment Management
  • Appointment Scheduling
  • Barcode / Ticket Scanning
  • Barcode Recognition
  • Before & After Pictures
  • Billing & Invoicing
  • Calendar Management
  • Care Plan Management
  • Charting
  • Client Management
  • Client Portal
  • Commission Management
  • Compliance Tracking
  • Confirmation/Reminders
  • Discount Management
  • Document Management
  • Document Storage
  • E-Prescribing
  • EMR/EHR
  • Electronic Signature
  • Email Management
  • Email Marketing
  • Faculty/Staff Management
  • Feedback Management
  • Forms Management
  • Gift Card Management
  • HIPAA Compliant
  • Historical Reporting
  • Indexing
  • Inventory Management
  • Loyalty Program
  • Marketing Automation
  • Medical Billing
  • Messaging
  • Mobile Access
  • Multi-Physician
  • Online Payments
  • PCI Compliance
  • Package Tracking
  • Patient Education
  • Patient Engagement Software
  • Patient Flow Management
  • Patient Intake
  • Patient Portal
  • Patient Records Management
  • Patient Scheduling
  • Payment Processing
  • Physician Management
  • Physician Scheduling
  • Point of Sale (POS)
  • Practice Management
  • Records Management
  • Referral Tracking
  • Reminders
  • SMS Marketing Managment
  • SMS Messaging
  • Sales Reports
  • Scheduling
  • Self Service Portal
  • Summary Reports
  • To-Do List
  • Transaction History
  • Treatment Packages

Alternatives

Vagaro

4,7
#1 Alternative to PatientNOW
Vagaro is a web-based solution for salon, wellness and fitness center owners to promote their business, manage staff,...

Caspio

4,6
#2 Alternative to PatientNOW
Caspio is the world’s leading LOW-CODE platform for building online database applications without having to write code.

Intelligent Medical Software

4,2
#3 Alternative to PatientNOW
Intelligent Medical Software is a cloud-based electronic medical records (EMR) suite of solutions designed to help...

vcita

4,4
#4 Alternative to PatientNOW
vcita is an all-in-one business management app designed with small businesses in mind, helping you manage your clients,...

Reviews

Overall rating

3,9 /5
(126)
Value for Money
3,5/5
Features
3,6/5
Ease of Use
3,7/5
Customer Support
3,9/5

Already have PatientNOW?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 126
Verified Reviewer
Overall rating
  • Industry: Entertainment
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Patient Now Review

Reviewed on 2018/09/25

Everyone is friendly and responsive and ready to help. I would like to see quicker updates.

Everyone is friendly and responsive and ready to help. I would like to see quicker updates.

Pros

The PatientNow program is an excellent practice management system for a cosmetic practice. There are a few flaws, but I have found the developers and help desk to be really open to feedback. My only wish… quicker solutions.
The program is solid from a marketing prospective, it features a drip marketing component that is correspondent to the patient’s procedure of interest or in the patient’s pathway of their treatment(s) they have selected. This is excellent in terms of focused marketing efforts, and segment marketing. Being able to segment market to those patients interested in a particular service/procedure that they have expressed interest in means higher open rates on emails, more visibility and better patient engagement because you are able to address patient’s concerns specific to their interest.
The program is 95% user friendly and intuitive. It is easy for everyone from the front desk to medical personnel to use. For the most part the program is able to arm administrators and physicians with what they need to have schedules, reports and other business items accurate with a few very minor details I will mention in the “the least liked about the software section”. Speaking to the marketing end, it is amazing to custom emails for each procedure and each step of the process for a procedure as it relates and corresponds with an appointment. Meaning it is great to email patients about their upcoming procedure or appointment automatically.

Cons

As stated in “pros” section of the survey the marketing component “treatment pathways” is dynamic way to communicate with patients without having to remember to follow up or to create emails. Emails can essentially be launched daily to hundreds of different patients for the treatments they are interested in. This again is great! The issue is the program is not HTLM friendly so sending professional branded materials is not an option. You are really forced to piece together emails that looked pieced together or you can type generic emails – not good for a luxury practice or product. Reports are okay, it does take some maneuvering and comparing to have things balanced in terms of commissions, end of day, AR etc. More custom reporting should be available and the response to custom request varies based on their other prioritized projects. Reports are mathematical and should always balance regardless… 1 + 1 is always 2.
Scheduling is easy, but I believe could be easier. Viewing a patient’s schedule history should be the easiest function of the system, it is not. It is not hard, but it is not efficient for the people who have the hardest job in a practice which is the front desk. Inventory is trash in equals trash out - meaning there is too much opportunity for mistakes. This can be an area of too many opportunities for potential loss… the program should have a better on order, received control mechanism. We are still waiting on the cloud version, like an APP

Michelle S.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

All software has pros and cons

Reviewed on 2020/12/08

Customers services is top notch! They are responsive and quite helpful. If it wasn't for their...

Customers services is top notch! They are responsive and quite helpful. If it wasn't for their excellent customer service, we probably would have been very unhappy.

Pros

We switched to this software for the electronic record capacity. It isn't as user friendly as presented. We hoped to use voice dictation but this hasn't worked out.

Cons

The photography software needs to be improved and updated so we can create side by side comparisons and them save them or share them easily. This seems like an easy update.

Jonathan B.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Patient Now Review

Reviewed on 2019/09/26

THe software is OK. Its not very user friendly. I find that staffing adequate at PATient Now...

THe software is OK. Its not very user friendly. I find that staffing adequate at PATient Now adequate but not outstanding. I find it annoying that at least 3 times a year our calls are returned after our hours and often times 2 days after the call is made.

Pros

Computer based, multiple machines can run. I like the Electronic Prescription Module. I like the scheduler. I like the ease of document template use and writing encounter notes. I dont like its integration with MIRROR software as it is too slow.

Cons

Dont like the report generator. It is unable to save the "steps" to generate a particular report so that everytime a report of a particular type that needs to be run, we must go through all the steps to run it. It is cumbersome and not time efficient. I purchased a Microsoft tablet to use with this software and it is quite cumbersome and dont use it. IT is too slow. I have all the latest and greatest wifi but still too slow.
I think the integration of WORD DOCUMENTS with this software needs to be upgraded. One can input a .RTF file to the template manager but it would be easier if the software recognized microsoft word documents. It does seem to hande pdfs a bit but not jpegs. I would like to have easier input of jpegs. I have inputted several jpegs for use in the clinical information section with injectables but the software is not very robust.
There needs to be changes in the Injectables ares. The drop downs for specific injectables do not pertain to that particular injectable. I dont remember off the bat which injectables there were not appropriate dosage or amount injected.

Shauna M.
Overall rating
  • Industry: Cosmetics
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Patient Now Review

Reviewed on 2020/12/14

In all its is very good deal for what you get. The customer service and tech support is a main...

In all its is very good deal for what you get. The customer service and tech support is a main reason we decided to go with it.

Pros

This program has the capability to do so much and has increased our revenue by 15% in just the short time we have been using it. The ability to send mass text and communicate via text allows us to send promotions we normally were limited in an eblast. Patient Now is also very efficient in transitioning from paper to fully electronic paperwork. The pre loaded templates make for a easy transition. We also utilize the treatment pathways that really make our office seamless and professional. Patient Now has buildable reports that make allocating our marketing dollars more efficient. Overall it is a very eloquent program.

Cons

The learning curve but worth it. It would be nice to know that it usually takes 6 months to 12 months.

Brittany I.
Overall rating
  • Industry: Medical Practice
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

I had better expectations

Reviewed on 2019/10/01

I have mixed feelings. Some days I'm glad i got it and most I am frustrated. I went from paper and...

I have mixed feelings. Some days I'm glad i got it and most I am frustrated. I went from paper and many times would like to go back.

Pros

Many different features. I'm sure when I get the hang of it all it will be worth it but still very confusing at times.

Cons

Difficult getting started. Still in the beginning process with pathways almost 6 months later. Only help when I ask for it never above and beyond what I need. Very hard to get meetings with my "person" although he is very nice. About 75% of my patients do not like the portal and the online booking is confusing for them I now am doing a lot more scheduling myself taking time away from the practice.

Showing 5 reviews of 126 Read all reviews

PatientNOW FAQs

Below are some frequently asked questions for PatientNOW.

PatientNOW offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription
  • Free Trial: Not Available

Contact patientNOW for pricing information.

We do not have any information about PatientNOW features

PatientNOW has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500

PatientNOW supports the following languages:

English

PatientNOW supports the following devices:

iPhone (Mobile), iPad (Mobile)

PatientNOW integrates with the following applications:

Clover

PatientNOW offers the following support options:

Email/Help Desk, FAQs/Forum, Phone Support, Chat

Related categories

See all software categories found for PatientNOW.