patientNOW

Patient engagement & electronic medical record (EMR) system

3,9 /5 (110 reviews) Write a Review!

patientNOW Overview

What is patientNOW?

patientNOW is a hybrid integrated solution for practice management, patient engagement and electronic medical records (EMR) which is designed for aesthetic medical practices such as medical spas, plastic surgery and cosmetic dermatology to manage their business with automated paperless workflows.

patientNOW’s EMR solution offers access to e-prescribing, ONC-ATCB certification, lab integration, and procedural workflows. The barcode system is designed to reduce manual indexing, and consent forms can be signed electronically to enable a fully paperless workflow. The online patient portal allows patients to access prescriptions, manage their medical histories, securely message their doctor, and more.

Practice management tools offered by patientNOW include appointment scheduling, before-and-after photos, a point of sale (POS), inventory management, and reputation management. Users can create sales packages, manage loyalty programs, and sell gift cards through the POS system. patientNOW also provides automated follow-ups and reminders through the patient engagement solution, in addition to HIPAA compliant two-way texting to communicate with patients.

patientNOW Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Contact patientNOW for pricing information.


patientNOW Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

patientNOW video patientNOW screenshot: patientNOW screenshot:

patientNOW Reviews

patientNOW Reviews

Overall rating
3,9
/
5
Excellent
45

Very good
32

Average
20

Poor
6

Terrible
7

Value for Money
3,5
Features
3,6
Ease of Use
3,7
Customer Support
3,9
70% recommended this app
Verified Reviewer

Patient Now Review

Everyone is friendly and responsive and ready to help. I would like to see quicker updates.


Peter C.

The First 100....

The experience is nothing short of a 5 stars because of [SENSITIVE CONTENT HIDDEN]
. He is open, pleasant, and interested in improvement.


Tonya B.

Amazing EMR

Amazing experience overall and one that I would recommend to anyone!


Jonathan B.

Patient Now Review

THe software is OK. Its not very user friendly. I find that staffing adequate at PATient Now adequate but not outstanding. I find it annoying that at least 3 times a year our calls are returned after our hours and often times 2 days after the call is made.


Simran S.

Great system for a cash based aesthetic practice

Overall, great software product at an excellent price. Customer support has been great too, so I would highly recommend this to others.


Verified Reviewer
Industry: Entertainment
Company size: 11-50 Employees

Patient Now Review

Used Daily for 2+ years
Reviewed on 2018/09/25
Review Source: Capterra

Everyone is friendly and responsive and ready to help. I would like to see quicker updates.

Pros

The PatientNow program is an excellent practice management system for a cosmetic practice. There are a few flaws, but I have found the developers and help desk to be really open to feedback. My only wish… quicker solutions.
The program is solid from a marketing prospective, it features a drip marketing component that is correspondent to the patient’s procedure of interest or in the patient’s pathway of their treatment(s) they have selected. This is excellent in terms of focused marketing efforts, and segment marketing. Being able to segment market to those patients interested in a particular service/procedure that they have expressed interest in means higher open rates on emails, more visibility and better patient engagement because you are able to address patient’s concerns specific to their interest.
The program is 95% user friendly and intuitive. It is easy for everyone from the front desk to medical personnel to use. For the most part the program is able to arm administrators and physicians with what they need to have schedules, reports and other business items accurate with a few very minor details I will mention in the “the least liked about the software section”. Speaking to the marketing end, it is amazing to custom emails for each procedure and each step of the process for a procedure as it relates and corresponds with an appointment. Meaning it is great to email patients about their upcoming procedure or appointment automatically.

Cons

As stated in “pros” section of the survey the marketing component “treatment pathways” is dynamic way to communicate with patients without having to remember to follow up or to create emails. Emails can essentially be launched daily to hundreds of different patients for the treatments they are interested in. This again is great! The issue is the program is not HTLM friendly so sending professional branded materials is not an option. You are really forced to piece together emails that looked pieced together or you can type generic emails – not good for a luxury practice or product. Reports are okay, it does take some maneuvering and comparing to have things balanced in terms of commissions, end of day, AR etc. More custom reporting should be available and the response to custom request varies based on their other prioritized projects. Reports are mathematical and should always balance regardless… 1 + 1 is always 2.
Scheduling is easy, but I believe could be easier. Viewing a patient’s schedule history should be the easiest function of the system, it is not. It is not hard, but it is not efficient for the people who have the hardest job in a practice which is the front desk. Inventory is trash in equals trash out - meaning there is too much opportunity for mistakes. This can be an area of too many opportunities for potential loss… the program should have a better on order, received control mechanism. We are still waiting on the cloud version, like an APP

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Peter C.
Industry: Health, Wellness & Fitness
Company size: 2-10 Employees

The First 100....

Used Daily for 2+ years
Reviewed on 2020/05/12
Review Source: SoftwareAdvice

The experience is nothing short of a 5 stars because of [SENSITIVE CONTENT HIDDEN]
. He is open, pleasant, and interested in improvement.

Pros

As one of the first 100 uses of this product, what I like the most is their willingness to listen to the users needs, challenges, and questions. How often does [SENSITIVE CONTENT HIDDEN] of the company travel to your office to see it in use?

Cons

Over the years the weaknesses of any program should improve and PatientNOW has done just that. As nothing is perfect, their could be some work with marrying Quickbooks; time clock integration to Quickbooks; prescription platform.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Tonya B.
Industry: Medical Practice
Company size: 2-10 Employees

Amazing EMR

Used Daily for 2+ years
Reviewed on 2020/10/07
Review Source: Capterra

Amazing experience overall and one that I would recommend to anyone!

Pros

This system is great for a smaller business like mine or larger surgical practices like my husband's. The actual software is easy to use and easily learned by even new employees.

Cons

The constant updates can be frustrating as there are times that updates do not go through completely and then you have the system that is not running at peak speeds.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Jonathan B.
Industry: Health, Wellness & Fitness
Company size: 2-10 Employees

Patient Now Review

Used Daily for 2+ years
Reviewed on 2019/09/26
Review Source: Capterra

THe software is OK. Its not very user friendly. I find that staffing adequate at PATient Now adequate but not outstanding. I find it annoying that at least 3 times a year our calls are returned after our hours and often times 2 days after the call is made.

Pros

Computer based, multiple machines can run. I like the Electronic Prescription Module. I like the scheduler. I like the ease of document template use and writing encounter notes. I dont like its integration with MIRROR software as it is too slow.

Cons

Dont like the report generator. It is unable to save the "steps" to generate a particular report so that everytime a report of a particular type that needs to be run, we must go through all the steps to run it. It is cumbersome and not time efficient. I purchased a Microsoft tablet to use with this software and it is quite cumbersome and dont use it. IT is too slow. I have all the latest and greatest wifi but still too slow.
I think the integration of WORD DOCUMENTS with this software needs to be upgraded. One can input a .RTF file to the template manager but it would be easier if the software recognized microsoft word documents. It does seem to hande pdfs a bit but not jpegs. I would like to have easier input of jpegs. I have inputted several jpegs for use in the clinical information section with injectables but the software is not very robust.
There needs to be changes in the Injectables ares. The drop downs for specific injectables do not pertain to that particular injectable. I dont remember off the bat which injectables there were not appropriate dosage or amount injected.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

Simran S.
Industry: Hospital & Health Care
Company size: 2-10 Employees

Great system for a cash based aesthetic practice

Used Daily for 6-12 months
Reviewed on 2019/09/26
Review Source: Capterra

Overall, great software product at an excellent price. Customer support has been great too, so I would highly recommend this to others.

Pros

The software has addressed key work flow requirements in aesthetic practices. It has very helpful templates already included and making your own custom templates is very easy. Now that our practice has had it for some time we have started looking at the analytics that the software offers. Finally, text and email marketing is included which means we do not have to pay another vendor to do it or enter emails/phone numbers on another platform.

Cons

I wish the software interface was more streamlined. When I say this, I am specifically referring to the small boxes and colors.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
7,2/10
Based on 110 user ratings
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patientNOW Pricing

patientNOW Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Contact patientNOW for pricing information.

Contact patientNOW for pricing information.

Value for Money
3,5/5
Based on 110 user ratings
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patientNOW Features

patientNOW Features

API
Activity Dashboard
Appointment Management
Automatic Notifications
Billing & Invoicing
Calendar Management
Charting
Claims Management
Client Portal
Compliance Management
Customizable Reporting
Document Management
Document Storage
HIPAA Compliance
Records Management
Reminders
Reporting & Statistics
Self Service Portal
Third Party Integration
Workflow Management
Features
3,6/5
Based on 110 user ratings
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Categories

Additional information for patientNOW

Additional information for patientNOW

Key features of patientNOW

  • Appointment Management
  • Billing & Invoicing
  • Charting
  • Client Management
  • Inventory Management
  • Messaging
  • Mobile Access
  • Self Service Portal

Benefits

• The automated follow-up system aims to reduce lost leads and increase conversion by reaching out to prospects.

• Branded, targeted messages can be generated automatically to maximize patient retention.

• A patient portal provides patients with access to their prescriptions and medical history from anywhere, and enables the signing of consent forms without patients needing to visit the office.

• With e-Prescribing, physicians can create electronic prescriptions for controlled substances, with drug allergy warnings to prevent allergy incidents.

• patientNOW’s point of sale (POS) system allows users to enter invoices, sell gift cards, scan products, create sales packages, track commissions, and more.

patientNOW FAQs

patientNOW FAQs

Below are some frequently asked questions for patientNOW.

Q. What type of pricing plans does patientNOW offer?

patientNOW offers the following pricing plans:

Pricing model: Subscription

Free Trial: Not Available

Contact patientNOW for pricing information.

Q. What are the main features of patientNOW?

patientNOW offers the following features:

  • Appointment Management
  • Billing & Invoicing
  • Charting
  • Client Management
  • Inventory Management
  • Messaging
  • Mobile Access
  • Self Service Portal

Q. Who are the typical users of patientNOW?

patientNOW has the following typical customers:

Small Business, Mid Size Business

Q. What languages does patientNOW support?

patientNOW supports the following languages:

English

Q. What type of pricing plans does patientNOW offer?

patientNOW has the following pricing plans:

Subscription

Q. Does patientNOW support mobile devices?

We do not have any information about what devices patientNOW supports

Q. What other apps does patientNOW integrate with?

patientNOW integrates with the following applications:

Clover

Q. What level of support does patientNOW offer?

patientNOW offers the following support options:

Phone Support, Online Support, FAQs