About IDMS
iDMS is a cloud-based dealer management system designed for independent used car dealerships which provides tools for vehicle evaluation, inventory management, deal structuring, collections management, task automation,accounting system integration, report customization, and more. The software can be integrated with DealerSocket’s other products including the digital marketing CRM and inventory management platforms.
With iDMS’s evaluation tool, users can analyze trade and auction vehicles without the hassle of adding potential acquisitions to their inventory. Full flexibility is provided when structuring deals, with support for applicant references, irregular payments, accessories, and aftermarket products and services. In-house and third-party lender financing are also supported. iDMS automates the collections process with past-due tracking and color-coding.
Users can create queues in iDMS to organize their accounts, deals, and inventory, and set task frequencies for iDMS to automate tasks which would otherwise require employee input. Two-way integrations with Sage Intacct and QuickBooks Online allow users to manage their accounting, and the reporting module provides users with insight into the performance of their business.
Key benefits of IDMS
• The evaluation tool in iDMS allows users to analyze auction and trade vehicles before they are added to the inventory.
• Flexible deal structuring supports applicant references, aftermarket products/services and accessories, irregular payments, and more.
• Tasks can be automated by using queues to organize accounts, deals, and inventory, which iDMS actions according to user-defined frequencies.
• Data in the reporting module is stored separately from report layouts, allowing users to customize past reports with new display criteria.
• iDMS integrates with other DealerSocket products, including the digital marketing CRM and inventory management platforms.
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Reviews
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- Industry: Financial Services
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
All around good product
Reviewed on 2020/06/19
It is a great tool that provides as much information as you need all in one place. I'd say that...
It is a great tool that provides as much information as you need all in one place. I'd say that IDMS is a worthy investment for any BHPH dealer looking to simplify their collections process.
Pros
If you are in the auto industry and you are looking for a software that makes your collections job easier and at the same time provides you with the data to assess performance, this software is definitely for you. It has many capabilities to make your job easier if you know how to work with it.
This software in particular, has given us something we did not have fully before. It has enabled our team and customers to make the payment process much easier and friendly. Which for us translate in less time dealing with issues and more time selling or creating new opportunities.
Cons
It is not as user friendly as other products out there. The training it's a bit painful and can be quite overwhelming. It takes time to get used to it.
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Decent program if customer service was better.
Reviewed on 2021/12/10
We really appreciate all the things the program offers. It does a lot of things, including reports...
We really appreciate all the things the program offers. It does a lot of things, including reports that help the business.
Pros
The software is easy to use when it functions properly. It automates a lot for us and saves time when working through accounts.
Cons
There are a lot of glitches when they are updating the software and a lot of times the system lags behind.
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
Outdated and horrible service
Reviewed on 2025/01/13
My experience was good at first. But then people started quitting once Solera took over and now I...
My experience was good at first. But then people started quitting once Solera took over and now I understand why. Once the customer support was outsourced the software lost it's edge. Now nothing ever gets fixed and nothing is ever updated and there's not even any plans on updating anything!
Pros
It's comfortable to use once you get past the vastness of the program.
Cons
Everything in the program has become archaic. It was very modern in 2015 but there has been NO change to the program since. If you want to run a report and need something specific on it then you have to create the report and to do that you BETTER understand their system and it's not easy. Their support has become unbearable to deal with. Since Solera took over and outsourced the support you can't get anything answered or fixed. Every problem you call about has to be "escalated" which just means it's not getting fixed. There's so many simple things that other DMS' do that iDMS just will not fix. I can't even print out a deal structure for a customer if I'm figuring a deal. I can't print out a washout on a deal so that I can figure front and backend profit. This system has just become outdated and don't work for the modern car dealership.
- Industry: Automotive
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
IDMS is as good as it can be
Reviewed on 2021/04/13
Pros
IDMS is a helpful solution. It works best when paired with Dealer Socket CRM for seamless integration
Cons
Does not necessarily play well with others.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Very disappointed
Reviewed on 2023/02/22
Went from great service to Solera buying them out and can't get anyone to help.
Went from great service to Solera buying them out and can't get anyone to help.
Pros
I liked in the beginning before Solera took over that the customer support was on point. Now, no one answers the phone but yet a message says someone will us back but no one ever does and when you do speak to someone they do not understands my dialect. Very frustrating especially considering how much it costs. Its ridiculous! Finding another software company as we speak!
Cons
The customer support is not even close to what it was in the beginning.
IDMS FAQs
Below are some frequently asked questions for IDMS.Q. What type of pricing plans does IDMS offer?
IDMS offers the following pricing plans:
- Starting from: US$750.00
- Free Trial: Not Available
Contact DealerSocket for pricing information.
Q. Who are the typical users of IDMS?
IDMS has the following typical customers:
2–10, 11–50, 51–200, 201–500
Q. What languages does IDMS support?
IDMS supports the following languages:
English
Q. Does IDMS support mobile devices?
IDMS supports the following devices:
iPhone (Mobile)
Q. What other apps does IDMS integrate with?
IDMS integrates with the following applications:
QuickBooks Online, Sage Intacct
Q. What level of support does IDMS offer?
IDMS offers the following support options:
Email/Help Desk, Phone Support
Related categories
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