Samsara

All-in-one fleet operations management platform

4,3 /5 (199 reviews) Write a Review!

Samsara Overview

What is Samsara?

Samsara is a fleet operations management platform designed to help various industries including transportation, logistics and construction streamline fleet operations with features like GPS fleet tracking, ELD compliance, routing and dispatch, documents, reporting and alerts, and more. Live GPS tracking shows where vehicles are in real time, helping users share accurate ETAs with customers. Reporting tools enable users to plan more efficient routes, while integrated dash cams, driver safety scores, and automatic alerts for speeding, idling, and geofences help users protect their business and assets. Samsara is an FMCSA-approved ELD solution.

Samsara works with all types of vehicles, from cars and buses to trucks and specialized vehicles, allowing a single dashboard to unify the management of these mixed fleets and mobile assets. Distracted driving detection, automatic incident upload and in-cab voice coaching tools serve to enhance fleet safety, while two-way messaging helps users streamline fleet communication. Samsara enables users to capture documents in real time by taking photos of items such as delivery and fuel receipts. Users have quick access to these documents, as well as other notes and relevant fleet data. Samsara supports paperless DVIRs, allowing users to carry out pre- and post- trip vehicle inspections and walkarounds via any mobile device. Other key features include usage-based maintenance, automatic historical logs, trailer tracking, open REST APIs, and more.

Samsara Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Contact Samsara for pricing information.


Samsara Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Germany, Mexico
Supported Languages
Dutch, English, French, German, Italian, Spanish

Media

GPS fleet tracking technology allows users to see exactly where their vehicles are on the map
Set up alerts for safety, maintenance, location, and critical conditions
Generate efficiency reports for fuel consumption, utilization, route performance, and driver behavior
Monitor specialized equipment like reefers, snow plows, and streets sweepers
Review collisions, near-misses, and distracted driving events with HD footage
Samsara video Samsara screenshot: GPS fleet tracking technology allows users to see exactly where their vehicles are on the map Samsara screenshot: Set up alerts for safety, maintenance, location, and critical conditions Samsara screenshot: Generate efficiency reports for fuel consumption, utilization, route performance, and driver behavior Samsara screenshot: Monitor specialized equipment like reefers, snow plows, and streets sweepers Samsara screenshot: Review collisions, near-misses, and distracted driving events with HD footage

Samsara Reviews

Samsara Reviews

Overall rating
4,3
/
5
Excellent
132

Very good
38

Average
8

Poor
6

Terrible
15

Value for Money
4,2
Features
4,2
Ease of Use
4,4
Customer Support
4,3
85% recommended this app
L. houston S.

Samsara is an excellent Fleet Management software

I am pleased with Samsara overall. It has shown us how to take our business to the next level. As we've evolved, our requirements of Samsara have as well. Although Samsara could not anticipate this, I am eager to give helpful insight on how to help Samsara go even further!


Tate F.

The smart, do everything, connected vehicle solution.

Samsara has been a great tool not only in organizing and managing out vehicles and assets, but has allowed us to successfully defend against false claims. Samsara is such a value additive software, that it dampens my frustration with the many bugs and problems evident in rushed development and poor testing for certain features. I honestly can not say this for any other software I use.


Brandon J.

Has Potential

There's so much potential with this company. I was extremely happy when I first signed up with them and had an excellent experience the first year and a half. It wasn't until I ran into my first issue and need help from customer service and accounting. My business is not valued at all. Another 1 until my contracts are finished and I will find another provider for my GPS and ELD services.


Michael N.

Many advertised features do not work, Proof of Delivery integration has issues.

After spending over $20k in API design to facilitate routing and Proof of Delivery integration we find that Samsara has sold us a bill of goods that does not work and now I am stuck with it. You get a lot of lip service on how sorry they are for all the problems, but no solutions.
The first level support folks are very nice but have no ability to assist with complex issues, they refer the case to the next level support and that is when it just stops... no follow up and never any real time assistance.


Nicholas S.

Samsara Review

The total experience has been far superior to any of the other ELD or GPS companies we've worked with in the past.


L. houston S.
Industry: Logistics & Supply Chain
Company size: 51-200 Employees

Samsara is an excellent Fleet Management software

Used Daily for 6-12 months
Reviewed on 2019/09/10
Review Source: Capterra

I am pleased with Samsara overall. It has shown us how to take our business to the next level. As we've evolved, our requirements of Samsara have as well. Although Samsara could not anticipate this, I am eager to give helpful insight on how to help Samsara go even further!

Pros

I enjoy having the insight that it provides us. Literally, with what I can see on the road, and all of the back-end data it can provide us. Samsara helps us remain compliant in our industry. So its routing functions are a leading example of what vehicle tracking should look like. Lastly, the driver app is what comes in the clutch to wrap it all up. Our staff finds the app very intuitive, simple, and it rarely faults. It is official and its documents function help us log valuable information that we turn into presentable data!

Cons

The system is buggy, and I find myself having to call in every so often to inquire about why I'm not seeing certain stats or images on my vehicles from their dashcams. The Driver app sometimes force quits and will sometimes refuse my drivers to log information.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Tate F.
Industry: Transportation/Trucking/Railroad
Company size: 51-200 Employees

The smart, do everything, connected vehicle solution.

Used Daily for 1+ year
Reviewed on 2019/12/28
Review Source: Capterra

Samsara has been a great tool not only in organizing and managing out vehicles and assets, but has allowed us to successfully defend against false claims. Samsara is such a value additive software, that it dampens my frustration with the many bugs and problems evident in rushed development and poor testing for certain features. I honestly can not say this for any other software I use.

Pros

Everything you need is included, and in one place. Fleet tracking, cameras, HOS, safety, performance, and dispatch tools all live in one place. Additionally, the team is very responsive in creating one-off or custom integrations should you need them.

Cons

The cameras, the logic by which they record, and the dashboard for viewing them could use some work. You're unable to retrieve segments more than 60 seconds in length at any one period of time. They offer a "hyperlapse" mode, but I find this to be a useless gimmick as the compression effectively omits frames making it difficult to identify incident times.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Brandon J.
Industry: Transportation/Trucking/Railroad
Company size: 2-10 Employees

Has Potential

Used Daily for 2+ years
Reviewed on 2020/10/26
Review Source: Capterra

There's so much potential with this company. I was extremely happy when I first signed up with them and had an excellent experience the first year and a half. It wasn't until I ran into my first issue and need help from customer service and accounting. My business is not valued at all. Another 1 until my contracts are finished and I will find another provider for my GPS and ELD services.

Pros

Very user friendly. Accurate and up to date latest information.

Cons

Absolute worst customer service I think I've ever dealt with in my professional 10 year career. You can not get a hold of them by phone. No matter how many voicemails you leave, no one ever returns your call. 2nd option is email. I don't know how many I've sent over the last few months to address one issue. No one responds or cares.

Response from Samsara

Hi Brandon, thank you for taking the time to share your feedback with us we always aim to put our customers first and are very sorry to hear this has been your experience. A manager from our Support team will be giving you a call so we can help address your concerns.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 2.0/10

Michael N.
Industry: Food Production
Company size: 51-200 Employees

Many advertised features do not work, Proof of Delivery integration has issues.

Used Daily for 1+ year
Reviewed on 2020/09/29
Review Source: SoftwareAdvice

After spending over $20k in API design to facilitate routing and Proof of Delivery integration we find that Samsara has sold us a bill of goods that does not work and now I am stuck with it. You get a lot of lip service on how sorry they are for all the problems, but no solutions.
The first level support folks are very nice but have no ability to assist with complex issues, they refer the case to the next level support and that is when it just stops... no follow up and never any real time assistance.

Pros

The cameras and harsh event capture work good...sometimes.

Cons

Proof of Delivery integration in the driver app does not always capture the signed document, this creates huge issues for us and our drivers have to return to the sites and get a paper copy signed. Have had open support case for months and get no follow up. If you open a case in their system it gets ignored.
If they do reply at all, it will be days later and generally it is to ask for more screenshots from the driver app in the phones and dashboard...when you send them in, you get no follow up.
API integration is spotty at best, API support is non-existent.
Routing function is terrible and adjustments made to a route are not updated.
We were told how awesome the distracted driving worked and the website shows a driver looking at his phone and an alert showing up... that feature does not work for us.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 1.0/10

Nicholas S.
Industry: Transportation/Trucking/Railroad
Company size: 51-200 Employees

Samsara Review

Used Daily for 2+ years
Reviewed on 2020/09/22
Review Source: Capterra

The total experience has been far superior to any of the other ELD or GPS companies we've worked with in the past.

Pros

Customer fueled app and software updates.

Cons

The company is growing so fast that you lose grasp of your initial contact people to newer roles and have to revert back to their support email. Responses are still handled in a more than sufficient time frame though so it hasn't been a real issue.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8,9/10
Based on 199 user ratings
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Samsara Pricing

Samsara Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Contact Samsara for pricing information.

Contact Samsara for pricing information.

Value for Money
4,2/5
Based on 199 user ratings
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Samsara Features

Samsara Features

API
Activity Dashboard
Automatic Notifications
Billing & Invoicing
Delivery Tracking
Dispatch Management
GPS
Location Tracking
Order Management
Order Tracking
Real Time Data
Real Time Monitoring
Real Time Updates
Reporting & Statistics
Route Management
Route Optimization
Shipping Management
Status Tracking
Third Party Integration
Transportation Management
Features
4,2/5
Based on 199 user ratings
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Categories

Additional information for Samsara

Additional information for Samsara

Key features of Samsara

  • Dispatch Management
  • Employee Management
  • Maintenance Scheduling
  • Routing

Benefits

• Native iOS and Android apps allow users to carry out driver-vehicle reporting (DVIR) on the go via mobile devices.

• Samsara supports usage-based maintenance, allowing users to schedule preventative maintenance based on time, actual mileage, or engine hours extending vehicle and asset lifetimes.

• Automated, customizable alerts notify mechanics immediately when any vehicle faults are detected.

• Gain visibility into fleet and driver performance with Samsara’s reporting tools on fuel efficiency and vehicle health, activity and driver behavior, and more.

• TMS (transportation management system), payroll and GIS (geographic information system) integrations, along with open REST API access, serves to streamline the user’s workflow.

Samsara FAQs

Samsara FAQs

Below are some frequently asked questions for Samsara.

Q. What type of pricing plans does Samsara offer?

Samsara offers the following pricing plans:

Pricing model: Subscription

Free Trial: Available

Contact Samsara for pricing information.

Q. What are the main features of Samsara?

Samsara offers the following features:

  • Dispatch Management
  • Employee Management
  • Maintenance Scheduling
  • Routing

Q. Who are the typical users of Samsara?

Samsara has the following typical customers:

Small Business, Mid Size Business

Q. What languages does Samsara support?

Samsara supports the following languages:

Dutch, English, French, German, Italian, Spanish

Q. What type of pricing plans does Samsara offer?

Samsara has the following pricing plans:

Subscription

Q. Does Samsara support mobile devices?

Samsara supports the following devices:

Android, iPhone, iPad

Q. What other apps does Samsara integrate with?

Samsara integrates with the following applications:

Fleetio, Rose Rocket

Q. What level of support does Samsara offer?

Samsara offers the following support options:

Phone Support, Online Support, Knowledge Base