Samsara

Samsara

All-in-one fleet operations management platform

4.2/5 (97 reviews)

Samsara Overview

Samsara is a fleet operations management platform designed to help various industries including transportation, logistics and construction streamline fleet operations with features like GPS fleet tracking, ELD compliance, routing and dispatch, documents, reporting and alerts, and more. Live GPS tracking shows where vehicles are in real time, helping users share accurate ETAs with customers. Reporting tools enable users to plan more efficient routes, while integrated dash cams, driver safety scores, and automatic alerts for speeding, idling, and geofences help users protect their business and assets. Samsara is an FMCSA-approved ELD solution.

Samsara works with all types of vehicles, from cars and buses to trucks and specialized vehicles, allowing a single dashboard to unify the management of these mixed fleets and mobile assets. Distracted driving detection, automatic incident upload and in-cab voice coaching tools serve to enhance fleet safety, while two-way messaging helps users streamline fleet communication. Samsara enables users to capture documents in real time by taking photos of items such as delivery and fuel receipts. Users have quick access to these documents, as well as other notes and relevant fleet data. Samsara supports paperless DVIRs, allowing users to carry out pre- and post- trip vehicle inspections and walkarounds via any mobile device. Other key features include usage-based maintenance, automatic historical logs, trailer tracking, open REST APIs, and more.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Canada, Europe, Germany, Mexico, United Kingdom, United States

Supported Languages

Dutch, English, French, German, Italian, Spanish

Samsara Reviews

Overall rating
4.2/5
82% positive reviews
58
Excellent
22
Very good
4
Average
3
Poor
10
Terrible
Christopher K.

Samsara - Perfect Balance of Features, Function and Design

Used Daily for 6-12 months
Reviewed on 2019/07/19
Review Source: Capterra

Samsara allows us 100% visibility of our fleet, plus diagnostic info regarding our trucks, including fuel level and DEF level!

Pros

Samsara offers a simple yet stunning UX. The dashboard is subtle yet robust. What I love is that nothing annoys me about the interface. Things are where I would assume I should find them. There is just enough functionality without introducing options I'll never use. So far Samsara is super durable and stable. Reporting is quick and accurate. The hardware options surpass the competitors. So far we are very happy with our choice.

Cons

The maintenance feature doesn't allow uploading files such as receipts.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Amy R.

Samsara is a great solution for all your Tracking and Elog needs!

Used Daily for 1+ year
Reviewed on 2019/07/18
Review Source: Capterra

We use Samsara for all Driver's Hours of Service (ELD), Maintenance, Safety Reporting, and Tracking needs. I have never been disappointed with this system since day one and their customer service is no less than fantastic.

Pros

After testing Samsara for a few months on a couple of our fleet units I could not believe how great it was compared to the elog system we were using at the time. I replaced our whole fleet with Samsara and we have been using to it for all our tracking and ELD needs for about 12 months now. You do not have the system failures i have seen in the past with other carriers, it's beyond easy for our drivers to use.

Cons

Nothing at all I recommend Samsara to any company looking for a tracking and ELD system.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
James B.

A great system

Used Daily for 1-5 months
Reviewed on 2018/08/06
Review Source: Capterra

We had another elog system that we had issues with the system connecting to it's own components in the truck and keeping a signal so that the driver could stay logged in on the system. The Samsara system has removed all of the issues with connectivity.
It also has a much better dashboard of features than the other elog system. When you can give engine codes to the repair shop, repairs can be done quicker as well.
A feature the previous system did not come with at all was a dash camera. The Samsara system allows you to add on a camera that works in conjunction with the system. For our business, we decided to do the dual cam so we can see what the driver is doing as well as see what was going on in front of the truck. When the drivers heard we were looking at getting cameras, they asked to see if we were going to get the driver cam. The drivers wanted to make sure we got them so that when the next car versus truck accident happens to them, they will more likely be found not at fault since they want to be seen as paying attention and not distracted. Of course there are the drivers that did not want them due to "big brother" concerns. Everyone does agree when the time comes, that the camera will save their job if they were doing their job.

Pros

The software is all on the internet. I can use the fleet management portion on my tablet, my phone, or any computer as long as I have my login information. So far any tablet or phone I have tried the driver app on has worked.

Cons

Only the most minor of issues and even then it is almost not worth mentioning however to be an honest review I do need to mention it. The driver app has locked up while being used on the tablet. No reason has been found as to why as of yet. The app also does not keep the tablet screen on when the app is running which some people don't see as an issue.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Shannon D.

Sounds silly, but it is a game changer.

Used Daily for 1+ year
Reviewed on 2018/04/12
Review Source: Capterra

The system is a problem solver. Whether it is complaints about a buses timing, a missed stop, a "where is our bus", or a call about a speeding bus, we have immediate access to the information we need.
I recently had a driver lost...I was able to walk him through turn by turn how to get to his destination over our 2 way radio. It was amazing.

Pros

I think the ease of use is the best part of it all and then the real time access to all of our vehicles is fantastic. No more, "Our bus never came." I can easily look and see - yes it was a this time, the same as every other day. It also helps work with drivers who may be struggling that we did not realize were struggling.

Cons

I can honestly say nothing at this point. We under utilize the system now, but after an in person training, we are ready to get going (for real) - maybe I'll have a "least favorite", but not at this point in time.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Juan L.

Samsara Fleet Solution

Used Daily for 2+ years
Reviewed on 2018/07/27
Review Source: Capterra

Truly and completely satisfied. I would not choose ANY other software. I have worked with them almost 3 years and have implemented across 3 different fleets with little to no issues. It is truly a Lilium inter spinas, "a Lily among the thorns"

Pros

Accurate. Ease of use. All encompassing. ALWAYS improving and feature packed. NEXT generation LIVE tracking, 3 second delay, this is absolutely amazing.
Complete and total control of the fuel usage in both trucks AND refrigerated trailers.
Elog is effective and easy to manage WHEN properly used.

Cons

There is not much, just a couple of features I'd like to see implemented, HOWEVER to their credit, they have added things I have asked for which is MAGICAL.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Samsara Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Contact Samsara for pricing information.

Samsara Features

  • API
  • Activity Dashboard
  • Dispatch Management
  • GPS
  • Location Tracking
  • Real Time Monitoring
  • Real Time Updates
  • Reporting & Statistics
  • Route Optimization

  • Automatic Notifications
  • Billing & Invoicing
  • Data Import/Export
  • Delivery Tracking
  • Email Notifications
  • Geographic Maps
  • Order Management
  • Real Time Data
  • Shipping Management
  • Status Tracking
  • Third Party Integration

Additional information for Samsara

Key features of Samsara

  • Dispatch Management
  • Employee Management
  • Maintenance Scheduling
  • Routing

Benefits

• Native iOS and Android apps allow users to carry out driver-vehicle reporting (DVIR) on the go via mobile devices.

• Samsara supports usage-based maintenance, allowing users to schedule preventative maintenance based on time, actual mileage, or engine hours extending vehicle and asset lifetimes.

• Automated, customizable alerts notify mechanics immediately when any vehicle faults are detected.

• Gain visibility into fleet and driver performance with Samsara’s reporting tools on fuel efficiency and vehicle health, activity and driver behavior, and more.

• TMS (transportation management system), payroll and GIS (geographic information system) integrations, along with open REST API access, serves to streamline the user’s workflow.

Samsara FAQs

Below are some frequently asked questions for Samsara.

Q. What type of pricing plans does Samsara offer?

Samsara offers the following pricing plans:

Pricing model: Subscription

Free Trial: Available

Contact Samsara for pricing information.

Q. What are the main features of Samsara?

Samsara offers the following features:

  • Dispatch Management
  • Employee Management
  • Maintenance Scheduling
  • Routing

Q. Who are the typical users of Samsara?

Samsara has the following typical customers:

Mid Size Business, Small Business

Q. What languages does Samsara support?

Samsara supports the following languages:

Dutch, English, French, German, Italian, Spanish

Q. What type of pricing plans does Samsara offer?

Samsara has the following pricing plans:

Subscription

Q. Does Samsara support mobile devices?

Samsara supports the following devices:

Android, iPhone, iPad

Q. What other apps does Samsara integrate with?

Samsara integrates with the following applications:

Rose Rocket

Q. What level of support does Samsara offer?

Samsara offers the following support options:

Knowledge Base, Online Support, Phone Support