CiraSync

CiraSync

Office 365 contact list syncing & management for mobiles

4.6/5 (77 reviews)

CiraSync Overview

CiraSync is a cloud-based, enterprise-grade solution for Office 365 business users that enables automated syncing of the global address list (GAL), public folders, and calendars for mobile phones. The secure, Azure-based platform scales to thousands of smartphones, and offers centralized administration with single sign on and granular control.

With CiraSync, users can sync their global address list to any iPhone, Android or Windows phone, as well as choose which lists and fields they would like to exclude. Users have the ability to sync contacts, calendars, and even memo notes, from any of the organization’s public folders, as well as control which employees get access to specific contacts and fields. CiraSync is also able to sync SalesForce and other CRM contacts to an Outlook contact folder on Office 365, to ensure that each individual has instant access to the CRM contacts they need, wherever they are.

With CiraSync, there’s nothing to install, no endpoint configuration, and no user training necessary. It takes less than five minutes to configure the solution to suit the specific needs of any business within any industry, such as government, financial, real estate, construction, high tech, retail, agriculture, or non-profits.

Pricing

Starting from
US$15,00/month
Pricing options
Free Trial
Free
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

CiraSync Reviews

Overall rating
4.6/5
96% positive reviews
49
Excellent
25
Very good
1
Average
2
Poor
0
Terrible
Jonah B.

3 Year CiraSync Review

Used Daily for 2+ years
Reviewed on 2019/02/22
Review Source: Capterra

CiraSync is a service that just works once you have it configured and setup. Except for buying more or renewing licenses, we haven't had a need to call them.

We haven't had a single time that the service hasn't worked or has been down.

Pros

We were looking for exactly what CiraSync offers. It's amazing how difficult it is to find a service that syncs the GAL to the user's People list. CiraSync does this with ease and cost effectiveness.

Cons

That's it's not free. That would obviously be the best price but obviously is not realistic.

When we first got the service, CiraSync was unable to add licenses to the current lot and give a prorated price. So we have different license expiration/renewal dates all over the place. But, I would say approx. a year-ish ago, that has been fixed. You can now purchase licenses at a prorated rate and tac onto the current single lot so all licenses expire/renew at the same time.

Thank you CiraSync for that.

And that would have been my gripe, which isn't a gripe anymore because it has been fixed.

Response from CiraSync

Hi Jonah,
Thank you very much for such a stellar review: always thrilled to hear from happy customers! And, congratulations for using our software for 3 years!
So pleased to hear that CiraSync have never been down for the entire time your organization has been using it.
I also wanted to take this opportunity to let you know that we are constantly adding new functionality; but if you have any features in mind, do let us know.
Best Regards,
Sonya 

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Adam D.

Solid job at Syncing Outlook365 GAL to Outlook on PC and Mobile

Used Weekly for 1+ year
Reviewed on 2019/02/22
Review Source: Capterra

Cirasync excelled at making sure that their software was properly syncing our contacts. They are hands on, and provided in depth support to setup the software. The syncs have been running 1.5 years and with no issues.

Pros

The software consistently and reliably syncs contact information across our devices for all of our users. Since we have employees and some temporary users, it is easy to remove or add back users to sync with a check box. I appreciate the help from the people with Cirasync Application Support, and Dev's who went beyond my expectations to setup the software, and were able to map the HomePhone and Notes fields to properly sync.

Cons

We setup Cirasync in July2017 and discovered that a few contact fields from the GAL did not sync such as the HomePhone and Notes fields, even though these fields are listed in the software to sync. Cirasync confirmed the issue by saying, "Right now CiraSync does not push fields such as Home Phone and Notes for outside contacts". Impressively Cirasync team dove deep with us over a month's time with desktop sharing meetings and then engaged their DEV team to map these fields. As I am not a programmer or database expert, it was a little challenging to deep dive into how the different Outlook Fields map across platforms, but Cirasync provided ongoing help and got a working resolution.

Response from CiraSync

Hi Adam,
Thank you for taking the time to review CiraSync & for giving us 5 stars in so many categories! We are always thrilled to hear from happy customers.
The story you relate about the missing features and the speed with which our Dev team provided a solution exemplifies the commitment and dedication of not just the Dev team but everyone here at CiraSync at putting the customer first.
Best regards,
Sonya

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Wendy S.

CiraSync solved lots of problems for me

Used Daily for 2+ years
Reviewed on 2019/02/16
Review Source: Capterra

In a HIPAA concerned field, Information System administrators need a way to control access to information. And, in a 24x7 environment it is important to put important information at staff's fingertips. CiraSync was the perfect product for us. I can control information and push just what is needed to staff's phones.

Pros

The thing I like the most about the product is a very intuitive user interface. Even if I haven't had to use the administration portal in months, I can quickly log in and get to what I need. You do not have to be an Exchange or iOS engineer to use CiraSync in many powerful ways.

Cons

Early on there were key features I felt were missing. For example, limiting how many weeks/months of calendars to push. Many of these features have since been added. The feature I'm still hoping will be released soon is the ability to schedule more than one sync per day.

Response from CiraSync

Hi Wendy,
Thank you for your time to review CiraSync: really appreciate your 5-star review!
The intuitive user interface is the result of customer feedback and we are always happy to receive feedback on improving our software.
I will share the feedback on scheduling a sync more than once a day with our dev team and circle back with you.
Best,
Sonya

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Eric A.

Great Solution

Used Daily for 2+ years
Reviewed on 2019/03/01
Review Source: Capterra

When we needed a solution to automatically sync our organization contacts to cell phones, so they were natively available for SMS, Cirasync delivered. The automatic contact updating as people leave and join the organization, without needing IT intervention, is very useful for our communication and execution.

Pros

Simply put, the solution works. Once someone is setup with contact syncing it tends not to need touched or have issues. I no longer have issues with executives needing someone's contact information. Cirasync gives them everyone's contact card sync'd to their cell phone the day a new person joins the company.

Cons

The free, one-time sync was great but we can no longer do it and have to pay for a license in order to use the platform at all. It was nice when I still had the option to not license general staff but then license managers/VIPs.

Response from CiraSync

Hi Eric,
Thank you for a stellar, 5-star review! We are always thrilled to hear from happy customers. And, very appreciative that you took time out of your schedule to write this review.
We are constantly adding new functionality but please do not hesitate to reach out to us if you have any features in mind.
Best Regards,
Sonya

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Joseph W.

CiraSync Helped Tremendously!

Used Daily for 1+ year
Reviewed on 2019/02/18
Review Source: Capterra

It has been a great, time-saving, inexpensive tool that has allowed everyone in our company to have mobile phone contacts that are in sync across every user. This has been very helpful and critical to situations of coverage, on-call availability, and the like. Their support has also been way above average, and the cost to benefit ratio is easy to justify for even strict budgets.

Pros

The software was easy to use when implementing the syncing of the global address list to all company users. The setup and interface were fairly straightforward and intuitive. Support was also very helpful with the minimal questions I had about configuration. We now have all company users receiving a daily sync of the GAL to their Outlook and mobile devices as a contact list.

Cons

There are some quirks with understanding how the combining of calendars works. That section of the tool was not as intuitive as the contact syncing features. I also wish the calendar function could combine the data on the server side, not the user side.

Response from CiraSync

Hi Joseph,
Really pleased to hear that CiraSync has helped tremendously in your organization. We are always thrilled to hear from happy customers.
Thank you for taking the time to review our software and also for calling out our stellar Customer Success Team.
I will share the feedback on the calendar data with the Dev Team.
Best Regards,
Sonya

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

CiraSync Pricing

Starting from
US$15,00/month
Pricing options
Free Trial
Free
Subscription
Value for money

Personal Edition: FREE
Enterprise Edition:
$1 per user/month* (paid annually)
$1.25 per user/month* (paid quarterly)
$1.50 per user/month* (paid monthly)

*CiraSync licenses are sold in increments of 10.

CiraSync Features

  • Automatic Notifications
  • CRM Integration
  • Collaboration Tools
  • Contact Database
  • Contact Management
  • Data Import/Export
  • Lead Management
  • Real Time Data
  • Search Functionality
  • Third Party Integration

  • API
  • Activity Dashboard
  • Activity Tracking
  • Customizable Templates
  • Email Integration
  • Monitoring
  • Reporting & Statistics
  • Sales Analytics
  • Sales Reporting
  • Sales Tracking

Additional information for CiraSync

Key features of CiraSync

  • Automated Scheduling
  • Calendar Management
  • Class Scheduling
  • Contact Database
  • Facility Scheduling
  • Group Scheduling
  • Lead Management
  • Multi-Location
  • Shared Contacts
  • Third Party Integration

Benefits

• Sync your global address list to any iPhone, Android or Windows phone. You can choose which lists and fields you would like to sync or exclude.

• Make sure that every employee has access to every customer, lead, and prospect on their phone. Allow CiraSync to sync SalesForce and other CRM contacts to an Outlook contact folder on Office 365.

• Decide which individuals get access to specific calendars, contact data, and sticky notes — down to the field, and easily remove obsolete contacts.

• Sync all your GAL or public folders to mobile phones in about 60 seconds. Minimize cellphone data costs by syncing only changed contacts to users’ phones.

• CiraSync is a scalable solution that grows with your company. It can sync thousands of contacts to thousands of users, while sorting and filtering to avoid syncing unwanted contacts to mobile phones.

CiraSync FAQs

Below are some frequently asked questions for CiraSync.

Q. What type of pricing plans does CiraSync offer?

CiraSync offers the following pricing plans:

Starting from: US$15,00/month

Pricing model: Free, Subscription

Free Trial: Available

Personal Edition: FREE
Enterprise Edition:
$1 per user/month* (paid annually)
$1.25 per user/month* (paid quarterly)
$1.50 per user/month* (paid monthly)

*CiraSync licenses are sold in increments of 10.

Q. What are the main features of CiraSync?

CiraSync offers the following features:

  • Automated Scheduling
  • Calendar Management
  • Class Scheduling
  • Contact Database
  • Facility Scheduling
  • Group Scheduling
  • Lead Management
  • Multi-Location
  • Shared Contacts
  • Third Party Integration

Q. Who are the typical users of CiraSync?

CiraSync has the following typical customers:

Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does CiraSync support?

CiraSync supports the following languages:

English

Q. What type of pricing plans does CiraSync offer?

CiraSync has the following pricing plans:

Free, Subscription

Q. Does CiraSync support mobile devices?

CiraSync supports the following devices:

Android, iPhone, iPad

Q. What other apps does CiraSync integrate with?

CiraSync integrates with the following applications:

Microsoft Outlook, Office 365, PieSync, Salesforce Sales Cloud

Q. What level of support does CiraSync offer?

CiraSync offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support