SurveyMonkey CX

NPS solution for flexible data collection & analysis

4,7 /5 (49 reviews) Write a Review!

SurveyMonkey CX Overview

What is SurveyMonkey CX?

SurveyMonkey CX is an NPS (Net Promoter Score) solution that enables businesses to collect, understand, and act on their customer feedback and get actionable insights. Users can trigger personalized surveys through multiple channels, identify improvement areas using advanced analytics, and close the loop with customers by triggering follow-up actions.

SurveyMonkey CX helps captivate customers throughout the entire user journey. Organizations are able to monitor and optimize customer satisfaction at all relevant interaction points such as purchasing, onboarding, or post service requests to increase retention. All CX surveys are designed to be quick, clean, and branded for the business, and come with easy editing functionality for changing colors, upload logos, customizing the language, and editing questions, all within an easy-to-use interface. Users can upload customer lists and NPS data captured with SurveyMonkey and TechValidate, as well as trigger NPS surveys from Salesforce. Users can also embed CX surveys in marketing campaigns, share survey links, or trigger surveys using SurveyMonkey’s API.

With SurveyMonkey CX, businesses can analyze customer satisfaction with real-time NPS trends and an intuitive dashboard to instantly drill down to spot problem areas. Powerful filtering tools enable users to filter, segment, or cross-tab NPS by date, answer, country, or any other attribute, while sophisticated algorithms auto-categorize any open-ended responses. Geographic NPS maps provide a global view of customer satisfaction, and users can benchmark their NPS using the world's largest NPS benchmark dataset. Additional features include survey scheduling, reminders, data export, and automatic sync with Salesforce.

SurveyMonkey CX Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Value for money

SurveyMonkey CX offers plans that fit your business needs. Whether you’re just getting started with a holistic NPS program or have sophisticated needs, SurveyMonkey CX scales with you.


SurveyMonkey CX Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

Collect, understand, and act on your customer feedback with SurveyMonkey CX
Monitor and optimize customer satisfaction at all relevant interaction points - from purchase to onboarding to post service requests and more
Know the impact your NPS is likely to have on your future revenue, and plan campaigns knowing the revenue upside
CX surveys are quick, clean, and branded for your business. Change colors, upload your logo, customize language, and edit questions in a fast and fun interface.
Upload customer lists, and import NPS data captured with SurveyMonkey and TechValidate
Invite colleagues to collaborate and share critical insights with the team
SurveyMonkey CX video SurveyMonkey CX screenshot: Collect, understand, and act on your customer feedback with SurveyMonkey CX SurveyMonkey CX screenshot: Monitor and optimize customer satisfaction at all relevant interaction points - from purchase to onboarding to post service requests and more SurveyMonkey CX screenshot: Know the impact your NPS is likely to have on your future revenue, and plan campaigns knowing the revenue upside SurveyMonkey CX screenshot: CX surveys are quick, clean, and branded for your business. Change colors, upload your logo, customize language, and edit questions in a fast and fun interface. SurveyMonkey CX screenshot: Upload customer lists, and import NPS data captured with SurveyMonkey and TechValidate SurveyMonkey CX screenshot: Invite colleagues to collaborate and share critical insights with the team

SurveyMonkey CX Reviews

SurveyMonkey CX Reviews

Overall rating
4,7
/
5
Excellent
35

Very good
12

Average
2

Poor
0

Terrible
0

Value for Money
4,5
Features
4,3
Ease of Use
4,6
Customer Support
4,6
96% recommended this app
Libby D.

An Excellent CX Software!

My overall experience with Survey Monkey CX has been great from the start. They provide exceptional customer service and their staff are always keen to listen to any suggestions we have of additions to the software that could help us.


Verified Reviewer

So Easy to Use!!

We have had a great experience with SurveyMonkey as it has been easy to use, easy to aggregate data, and easy to distribute. Overall, it is a clean and simple interface.


Daniel H.

Great Circle

It has helped us focus more on our client/stakeholder experience and gives us the ability to survey more frequently. Their customer service has been exceptional.


Jeff B.

Survey Monkey CX is a great way to learn about customers needs

Overall my experience with them has been positive. Their support team is very good.


Crystal P.

The BEST CX Software available!

One of the biggest issues at my previous job was not having the resources to be able to get information from and about our customers/clients, SurveyMonkey CX solved this issue for me, I love being able to prepare a survey asking exactly what questions I need to be answered. Plus at the end of each survey, you are given the option to sign up for regular surveys and you are rewarded by gift card or you can choose to have your earnings donated to a charity.


Libby D.
Industry: Staffing & Recruiting
Company size: 1 001-5 000 Employees

An Excellent CX Software!

Used Daily for 1+ year
Reviewed on 2019/02/20
Review Source: Capterra

My overall experience with Survey Monkey CX has been great from the start. They provide exceptional customer service and their staff are always keen to listen to any suggestions we have of additions to the software that could help us.

Pros

The customer support you receive with Survey Monkey is excellent. They are always on hand via phone or email to help with any questions or queries you may have. The software itself is easy to use whilst being able to provide great insights into how our own customers rate all areas of our service, which in turn helps us to improve our own service as a business. The new reporting feature also saves us time when we have to create our own CX feature reports by providing us with an NPS score breakdown and also showing us our NPS trends.

Cons

It would be beneficial to have an export or download feature on individual responses as we do a lot of work through the month based on specific replies and this can make the process quite manual for us.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Verified Reviewer
Industry: Oil & Energy
Company size: 11-50 Employees

So Easy to Use!!

Used Monthly for 6-12 months
Reviewed on 2020/06/16
Review Source: Capterra

We have had a great experience with SurveyMonkey as it has been easy to use, easy to aggregate data, and easy to distribute. Overall, it is a clean and simple interface.

Pros

I like using Survey Monkey mainly for its ability to aggregate results quickly and easily for me! We are constantly issuing surveys for our members, and with each survey we make survey reports. With survey monkey the data can be downloaded in various forms, including charts and tables which are already generated for you, which makes the survey report process so much quicker than other survey platforms! The interface is also simple and easy to use!

Cons

Nothing at all- this platform is so simple and easy to use. I only wish our subscription included the "include attachment" feature without us having to upgrade our subscription... but thats not an err on SurveyMonkey!

Rating breakdown

Ease of Use

Likelihood to recommend: 9.0/10

Daniel H.
Industry: Nonprofit Organization Management
Company size: 1 001-5 000 Employees

Great Circle

Used Daily for 1+ year
Reviewed on 2019/02/15
Review Source: Capterra

It has helped us focus more on our client/stakeholder experience and gives us the ability to survey more frequently. Their customer service has been exceptional.

Pros

Reporting in real-time and the ability to add other staff to the platform so they can consume the data on their own. I also appreciate the ability to communicate with stakeholders in an easy way.

Cons

For our organization, there is a lot of functionality we wish the platform had. The ability to be an anonymous respondent, creating custom tags, emoji or slider scales, and more features for the automated reports.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Jeff B.
Industry: Financial Services
Company size: 51-200 Employees

Survey Monkey CX is a great way to learn about customers needs

Used Weekly for 6-12 months
Reviewed on 2019/09/03
Review Source: Capterra

Overall my experience with them has been positive. Their support team is very good.

Pros

I like the flexibility it gives to communicate with our customers. Great follow up tools to let your customer know you are actually doing something with their feedback.

Cons

The reporting offered out of Survey Monkey CX is weak. I found myself having to recreate reports because there is not a good way to export them.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Crystal P.
Industry: Telecommunications
Company size: 201-500 Employees

The BEST CX Software available!

Used Daily for 1+ year
Reviewed on 2019/03/13
Review Source: Capterra

One of the biggest issues at my previous job was not having the resources to be able to get information from and about our customers/clients, SurveyMonkey CX solved this issue for me, I love being able to prepare a survey asking exactly what questions I need to be answered. Plus at the end of each survey, you are given the option to sign up for regular surveys and you are rewarded by gift card or you can choose to have your earnings donated to a charity.

Pros

SurveyMonkey CX is one of the best software I have used in a while, it is so simple to use, but what I really like about this software is how easy it makes to get customer feedback, comments, ideas, etc.

Cons

There is not anything really that I disliked about the SurveyMonkey CX software.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9/10
Based on 49 user ratings
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SurveyMonkey CX Pricing

SurveyMonkey CX Pricing

Starting from
N/A
Free Trial
Value for money

SurveyMonkey CX offers plans that fit your business needs. Whether you’re just getting started with a holistic NPS program or have sophisticated needs, SurveyMonkey CX scales with you.

SurveyMonkey CX offers plans that fit your business needs. Whether you’re just getting started with a holistic NPS program or have sophisticated needs, SurveyMonkey CX scales with you.

Value for Money
4,5/5
Based on 49 user ratings
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SurveyMonkey CX Features

SurveyMonkey CX Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Calendar Management
Contact Management
Custom Fields
Customer Database
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4,3/5
Based on 49 user ratings
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Categories

Additional information for SurveyMonkey CX

Additional information for SurveyMonkey CX

Benefits

• SurveyMonkey CX supports responsive emails and surveys that look great on every device including iOS, Android, and all modern desktop browsers and email clients.

• Get a global view of your customer satisfaction with automatic response geotagging and interactive NPS maps.

• Powerful filtering tools enable users to instantly filter, segment, or cross-tab NPS by date, answer, country, or any other attribute.

• Identify improvement areas using advanced analytics and easily share insights with your team.

• Create custom follow-up questions to gain deeper insight into your NPS data.

SurveyMonkey CX FAQs

SurveyMonkey CX FAQs

Below are some frequently asked questions for SurveyMonkey CX.

Q. What type of pricing plans does SurveyMonkey CX offer?

SurveyMonkey CX offers the following pricing plans:

Free Trial: Not Available

SurveyMonkey CX offers plans that fit your business needs. Whether you’re just getting started with a holistic NPS program or have sophisticated needs, SurveyMonkey CX scales with you.

Q. What are the main features of SurveyMonkey CX?

We do not have any information about SurveyMonkey CX features

Q. Who are the typical users of SurveyMonkey CX?

SurveyMonkey CX has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does SurveyMonkey CX support?

SurveyMonkey CX supports the following languages:

English

Q. What type of pricing plans does SurveyMonkey CX offer?

We do not have any information about what SurveyMonkey CX pricing plans

Q. Does SurveyMonkey CX support mobile devices?

We do not have any information about what devices SurveyMonkey CX supports

Q. What other apps does SurveyMonkey CX integrate with?

SurveyMonkey CX integrates with the following applications:

SurveyMonkey

Q. What level of support does SurveyMonkey CX offer?

SurveyMonkey CX offers the following support options:

Online Support