Computicate PSA

Computicate PSA

Integrated business management and PSA solution

4.7/5 (6 reviews)

Computicate PSA Overview

Computicate PSA is a cloud-based professional services automation (PSA) and business management solution designed for managed service providers (MSPs). The mobile-responsive platform offers tools for ticketing, time tracking, customer management, quoting, inventory tracking, recurring billing, and more.

With Computicate PSA, users can control all of their managed service operations. The dashboard provides users with insight into real-time company performance metrics including financial performance, service levels, utilization, and customer satisfaction. Ad hoc and periodic reports can also be generated. The integrated ticketing system centralizes all tickets and workflows, and allows users to update tickets without leaving the overview. Automatic time registration and allocation to SLAs ensures accurate billing and is used to predict the amount of time required to process all open tickets.

Computicate PSA’s inventory system enables the tracking of all hardware and software inventory, with serial number and buying price recording, inventory reporting, and conversion of stock into billable items. Quotes can be created for products, inventory items, labor, and contracts, and customers can approve or decline quotes online. Automated recurring billing removes the need for users to manually generate product, service, and billable hours invoices. Computicate PSA also tools for managing sales and customer relationships.

Pricing

Starting from
€49,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Canada, Europe, United Kingdom, United States

Supported Languages

English

Computicate PSA Reviews

Overall rating
4.7/5
100% positive reviews
4
Excellent
2
Very good
0
Average
0
Poor
0
Terrible
Luis L.

Great Integration & Support

Used Daily for 1+ year
Reviewed on 2019/06/03
Review Source: Capterra

My experience with Computicate has been very positive. We use it regularly and are very satisfied with its impact in our organization. The development team is in-tune with the needs of their user community and positive changes happen quickly. Overall I'm very satisfied with this product.

Pros

The product is very flexible and the integration options cover the majority of MSP platforms and tools out there.

Cons

It's not yet fully mature. But that's not necessarily a bad thing, when you take into account the potential for all it can become.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Michael P.

Works great with continuum

Used Daily for 1+ year
Reviewed on 2019/04/17
Review Source: Capterra

It's been great for my business. My other ticketing system worked but it didn't get the tickets from Continuum. The rep is great and he is open to feedback and ideas about making his product better.

Pros

It works with Continuum flawlessly. Ticket making is great and there are a lot of options for how anyone needs to run their business and dispatch their techs. Sales Items, Managed systems, etc all sync with Continuum perfectly. Easy to make sure contracts are up to date with all the systems.

Cons

UI needs rearranging/cleaning up but I know that's in the works but it's not bad at all.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Michael K.

Great PSA Tool

Used Daily for 6-12 months
Reviewed on 2019/04/03
Review Source: Capterra

We are using this all day everyday and we don't have any issues that are getting in the way of us doing our jobs so for me it is a great tool and I would recommend it to any MSPs.

Pros

Software is extremely easy to use.
There are a lot of features which work well for the IT Industry.
Support from Computicate is excellent and they always find a solution to your problem.

Cons

The servicedesk could be more organised. It looks a bit messy at times. I would like options to be able to click on other engineers tickets without having to set filters up.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Hayden B.

Feature Packed Ticketing System, Where Less Is More!

Used Daily for 6-12 months
Reviewed on 2019/08/08
Review Source: Capterra

Pros

Computicate is an easy to use ticketing system, that streamlines the support and billing processes to the end client. The web interface is very easy to use, feature packed, and support from their company is great!

Cons

Only complaints would be lack of things such as mobile applications, although they are currently working on developing! No major cons to use software.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Darren M.

Fantastic PSA for MSP's to easily manage their helpdesk tickets

Used Daily for 6-12 months
Reviewed on 2019/04/04
Review Source: Capterra

Overall the experience with Computicate has been a smooth relationship. Technical assistance is always available and if an issue is found it is addressed quickly and feature requests appear regularly in the application. I would recommend to any MSP.

Pros

Easy to use
Easy to understand interface
Simple to configure
Fantastic support and development.

Cons

The reports could be more comprehensive but this is being developed.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Computicate PSA Pricing

Starting from
€49,00/month
Pricing options
Free Trial
Subscription
Value for money

€49 per user, per month.

Computicate PSA Features

  • API
  • Activity Dashboard
  • Activity Tracking
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Real Time Data
  • Real Time Reporting
  • Reporting & Statistics
  • Third Party Integration

  • Audit Trail
  • Auditing
  • Automatic Notifications
  • Compliance Management
  • Custom Fields
  • Customizable Reporting
  • Data Import/Export
  • Document Storage
  • Monitoring
  • Workflow Management

Additional information for Computicate PSA

Key features of Computicate PSA

  • Activity Tracking
  • Alerts / Escalation
  • Automatic Time Capture
  • Billable Hours Tracking
  • Billing & Invoicing
  • Billing Rate Management
  • Calendar Management
  • Change Management
  • Client Portal
  • Collaboration Tools
  • Configuration Management
  • Contact Database
  • Contact Management
  • Contract Management
  • Customizable Branding
  • Customizable Templates
  • Dashboard
  • Email Integration
  • Employee Database
  • Employee Management
  • Financial Management
  • Gantt Charts
  • Incident Management
  • Inventory Management
  • Invoice Processing
  • Issue Management
  • Milestone Tracking
  • Mobile Access
  • Multi-Channel Communication
  • Multiple Billing Rates
  • Problem Management
  • Project Management
  • Project Tracking
  • Proposal Generation
  • Quote Management
  • Resource Management
  • SLA Management
  • Self Service Portal
  • Status Tracking
  • Task Management
  • Task Scheduling
  • Ticket Management
  • Time & Expense Tracking
  • Time Tracking by Client
  • Vendor Management

Benefits

• Computicate PSA’s real-time dashboard provides users with instant insight into various company performance metrics such as service levels, utilization, customer satisfaction, and revenue.

• The integrated ticketing system enables the management of all workflows and tickets from a centralized console, with canned responses, a WYSIWYG email editor, automatic SLA selection, and more.

• Computicate PSA automatically tracks time spent on each client and matches this to contractual and service level agreements.

• Hardware and software inventory, including serial numbers, product types, item ages, supplier purchase order and invoice numbers, asset types, and stock locations, can be managed with Computicate PSA.

• Users can create quotes for products, labor, contracts, and inventory items, which clients can approve or decline online.

Computicate PSA FAQs

Below are some frequently asked questions for Computicate PSA.

Q. What type of pricing plans does Computicate PSA offer?

Computicate PSA offers the following pricing plans:

Starting from: €49,00/month

Pricing model: Subscription

Free Trial: Available

€49 per user, per month.

Q. What are the main features of Computicate PSA?

Computicate PSA offers the following features:

  • Activity Tracking
  • Alerts / Escalation
  • Automatic Time Capture
  • Billable Hours Tracking
  • Billing & Invoicing
  • Billing Rate Management
  • Calendar Management
  • Change Management
  • Client Portal
  • Collaboration Tools
  • Configuration Management
  • Contact Database
  • Contact Management
  • Contract Management
  • Customizable Branding
  • Customizable Templates
  • Dashboard
  • Email Integration
  • Employee Database
  • Employee Management
  • Financial Management
  • Gantt Charts
  • Incident Management
  • Inventory Management
  • Invoice Processing
  • Issue Management
  • Milestone Tracking
  • Mobile Access
  • Multi-Channel Communication
  • Multiple Billing Rates
  • Problem Management
  • Project Management
  • Project Tracking
  • Proposal Generation
  • Quote Management
  • Resource Management
  • SLA Management
  • Self Service Portal
  • Status Tracking
  • Task Management
  • Task Scheduling
  • Ticket Management
  • Time & Expense Tracking
  • Time Tracking by Client
  • Vendor Management

Q. Who are the typical users of Computicate PSA?

Computicate PSA has the following typical customers:

Mid Size Business, Small Business

Q. What languages does Computicate PSA support?

Computicate PSA supports the following languages:

English

Q. What type of pricing plans does Computicate PSA offer?

Computicate PSA has the following pricing plans:

Subscription

Q. Does Computicate PSA support mobile devices?

We do not have any information about what devices Computicate PSA supports

Q. What other apps does Computicate PSA integrate with?

Computicate PSA integrates with the following applications:

Continuum, FreshBooks, Kashoo, MAXfocus, PayPal, QuickBooks, QuickBooks Online, Stripe, Xero, Zapier

Q. What level of support does Computicate PSA offer?

Computicate PSA offers the following support options:

Online Support