Computicate PSA is a cloud-based professional services automation (PSA) and business management solution designed for managed service providers (MSPs). The mobile-responsive platform offers tools for ticketing, time tracking, customer management, quoting, inventory tracking, recurring billing, and more.
With Computicate PSA, users can control all of their managed service operations. The dashboard provides users with insight into real-time company performance metrics including financial performance, service levels, utilization, and customer satisfaction. Ad hoc and periodic reports can also be generated. The integrated ticketing system centralizes all tickets and workflows, and allows users to update tickets without leaving the overview. Automatic time registration and allocation to SLAs ensures accurate billing and is used to predict the amount of time required to process all open tickets.
Computicate PSA’s inventory system enables the tracking of all hardware and software inventory, with serial number and buying price recording, inventory reporting, and conversion of stock into billable items. Quotes can be created for products, inventory items, labor, and contracts, and customers can approve or decline quotes online. Automated recurring billing removes the need for users to manually generate product, service, and billable hours invoices. Computicate PSA also tools for managing sales and customer relationships.
My experience with Computicate has been very positive. We use it regularly and are very satisfied with its impact in our organization. The development team is in-tune with the needs of their user community and positive changes happen quickly. Overall I'm very satisfied with this product.
The product is very flexible and the integration options cover the majority of MSP platforms and tools out there.
It's not yet fully mature. But that's not necessarily a bad thing, when you take into account the potential for all it can become.
It's been great for my business. My other ticketing system worked but it didn't get the tickets from Continuum. The rep is great and he is open to feedback and ideas about making his product better.
It works with Continuum flawlessly. Ticket making is great and there are a lot of options for how anyone needs to run their business and dispatch their techs. Sales Items, Managed systems, etc all sync with Continuum perfectly. Easy to make sure contracts are up to date with all the systems.
UI needs rearranging/cleaning up but I know that's in the works but it's not bad at all.
We are using this all day everyday and we don't have any issues that are getting in the way of us doing our jobs so for me it is a great tool and I would recommend it to any MSPs.
Software is extremely easy to use.
There are a lot of features which work well for the IT Industry.
Support from Computicate is excellent and they always find a solution to your problem.
The servicedesk could be more organised. It looks a bit messy at times. I would like options to be able to click on other engineers tickets without having to set filters up.
Computicate is an easy to use ticketing system, that streamlines the support and billing processes to the end client. The web interface is very easy to use, feature packed, and support from their company is great!
Only complaints would be lack of things such as mobile applications, although they are currently working on developing! No major cons to use software.
Overall the experience with Computicate has been a smooth relationship. Technical assistance is always available and if an issue is found it is addressed quickly and feature requests appear regularly in the application. I would recommend to any MSP.
Easy to use
Easy to understand interface
Simple to configure
Fantastic support and development.
The reports could be more comprehensive but this is being developed.
€49 per user, per month.
• Computicate PSA’s real-time dashboard provides users with instant insight into various company performance metrics such as service levels, utilization, customer satisfaction, and revenue.
• The integrated ticketing system enables the management of all workflows and tickets from a centralized console, with canned responses, a WYSIWYG email editor, automatic SLA selection, and more.
• Computicate PSA automatically tracks time spent on each client and matches this to contractual and service level agreements.
• Hardware and software inventory, including serial numbers, product types, item ages, supplier purchase order and invoice numbers, asset types, and stock locations, can be managed with Computicate PSA.
• Users can create quotes for products, labor, contracts, and inventory items, which clients can approve or decline online.
Below are some frequently asked questions for Computicate PSA.
Computicate PSA offers the following pricing plans:
Starting from: €49,00/month
Pricing model: Subscription
Free Trial: Available
€49 per user, per month.
Computicate PSA offers the following features:
Computicate PSA has the following typical customers:
Mid Size Business, Small Business
Computicate PSA supports the following languages:
Computicate PSA has the following pricing plans:
We do not have any information about what devices Computicate PSA supports
Computicate PSA integrates with the following applications:
Continuum, FreshBooks, Kashoo, MAXfocus, PayPal, QuickBooks, QuickBooks Online, Stripe, Xero, Zapier
Computicate PSA offers the following support options: