DeskAlerts

DeskAlerts

Send alerts to employees via mobile, email, SMS or desktop

4.8/5 (4 reviews)

DeskAlerts Overview

DeskAlerts is an internal communications solution which allows businesses to send alerts to staff via any corporate devices, including PCs, mobile devices, tablets, and more. Businesses can utilize one single platform to send out alerts to over 10,000 users in a matter of seconds, to ensure everyone receives important business announcements and updates.

With DeskAlerts, management can send pop-up desktop alerts to employees' screens that block their work until the message has been read. Alerts can also be sent out to employees via mobile push notifications, SMS messages, or emails, meaning alerts will always be received and seen by all employees. The DeskAlerts software automatically tracks and stores alert activity and views with centralized storage that provides instant reporting on user receipt and message views. Businesses can create secure and seamless workflows with DeskAlerts’ integration capabilities with Active Directory, SSO, and API integrations.

When there is any sudden issue or critical situation, users with the relevant permissions can instantly notify all employees or specific departments. DeskAlerts allows users to utilize one interface to directly send a newsletter or announcements about important company events to employees' desktops or mobile devices. These messages can’t be skipped, ignored or minimized and will even appear on screens that are locked, on standby or on screensaver mode.

Pricing

Starting from
N/A
Pricing options
Free Trial
One Time License
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, Europe and 5 others, Germany, Japan, Latin America, Mexico, Middle-East and Africa

Supported Languages

English, French, Portuguese, Russian, Spanish

DeskAlerts Reviews

Overall rating
4.8/5
100% positive reviews
3
Excellent
1
Very good
0
Average
0
Poor
0
Terrible
Bruno L.

DeskAlert for our hospital

Used Weekly for 2+ years
Reviewed on 2019/06/12
Review Source: Capterra

Less calls to the help-desk - less stress for the users in case of some failure - capacity to inform people in emergency situations.

Pros

The capacity to publish rapidly to all users or specific ones important messages about use of critical product like EMR Electronic Medical Record - or important general informations

Cons

Sometimes difficulties to check who have seen or not the published messages. Some bugs like unable to stop the display - but the support team correct the bugs relatively quickly.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Verified Reviewer

Great for company-wide alerts

Used Weekly for 1+ year
Reviewed on 2019/04/05
Review Source: Capterra

DeskAlerts has been useful for me in sending IT messages about scheduled shutdowns or technical difficulties. This has been better than using email since our email software has been experiencing bugs, so DeskAlerts makes it so that people can see the alerts even with other technical problems.

Pros

I liked that I did not have to rely on an email system and the variety of different options for who to send messages to.

Cons

Only thing is that the company has had trouble moving to outside alerts for those outside the company but that hasn't been within my scope.

Rating breakdown

Ease of Use

Likelihood to recommend

9.0/10
Luc L.

Works great.

Used Weekly for 2+ years
Reviewed on 2018/10/12
Review Source: Capterra

Pros

Very easy to install and configure. Easy to use to send alerts. API works great to automate with scripts or security systems.

Cons

A few bugs here and there but they update often so you usually won't be dealing with them for long.

Rating breakdown

Ease of Use

Likelihood to recommend

8.0/10
Christian P.

DeskAlerts In Action

Used Weekly for 1-5 months
Reviewed on 2019/06/27
Review Source: Capterra

DeskAlerts solve issues we had around notifying our staff of important issues and events. Previously we relied upon email which was often ignored or missed.

Pros

The software is easy to use and fairly intuitive to navigate around

Cons

The interface looks a little dated compared to how most GUI's are built nowadays.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

DeskAlerts Pricing

Starting from
N/A
Pricing options
Free Trial
One Time License
Subscription
Value for money

DeskAlerts is available in a range of different pricing packages. Contact DeskAlerts for more information and to get a pricing quote.

DeskAlerts Features

  • API
  • Activity Dashboard
  • Reporting & Statistics
  • Third Party Integration

  • Automatic Notifications
  • CRM Integration
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Transfer
  • Caller ID
  • Chat
  • Conferencing
  • Instant Messaging
  • Monitoring
  • Real Time Analytics
  • Real Time Reporting
  • Video Conferencing
  • Voice Mail

Additional information for DeskAlerts

Key features of DeskAlerts

  • Alerts / Escalation
  • Contact Management
  • Customizable Branding
  • Email Integration
  • Multi-Channel Communication
  • Newsletter Management
  • Survey Management
  • Surveys & Feedback

Benefits

• DeskAlerts allows users to send messages straight to employees' computer desktops and mobile devices in the form of pop-up notifications that can't be skipped or ignored.

• DeskAlerts helps to free up the time of IT departments by keeping all staff informed about IT issues. It prevents misunderstandings and aims to reduce the number of incoming calls that arise as a result.

• DeskAlerts allows users to send scheduled messages that cannot be missed or ignored about upcoming IT events, so all employees are guaranteed to be in the know and reduce the number of random failures of expensive and time-consuming IT operations.

• With the quick surveys functionality, HR specialists can receive timely feedback, and the desktop alerts can bypass email overload and help employees find out the most important news in a timely manner.

• Users can integrate DeskAlerts with third party systems for single sign on (SSO), ERM, helpdesk, call center management, and more, as well as Active Directory and the DeskAlerts API.

DeskAlerts FAQs

Below are some frequently asked questions for DeskAlerts.

Q. What type of pricing plans does DeskAlerts offer?

DeskAlerts offers the following pricing plans:

Pricing model: One Time License, Subscription

Free Trial: Available

DeskAlerts is available in a range of different pricing packages. Contact DeskAlerts for more information and to get a pricing quote.

Q. What are the main features of DeskAlerts?

DeskAlerts offers the following features:

  • Alerts / Escalation
  • Contact Management
  • Customizable Branding
  • Email Integration
  • Multi-Channel Communication
  • Newsletter Management
  • Survey Management
  • Surveys & Feedback

Q. Who are the typical users of DeskAlerts?

DeskAlerts has the following typical customers:

Large Enterprises, Mid Size Business, Public Administrations

Q. What languages does DeskAlerts support?

DeskAlerts supports the following languages:

English, French, Portuguese, Russian, Spanish

Q. What type of pricing plans does DeskAlerts offer?

DeskAlerts has the following pricing plans:

One Time License, Subscription

Q. Does DeskAlerts support mobile devices?

DeskAlerts supports the following devices:

Android, iPhone, iPad

Q. What other apps does DeskAlerts integrate with?

We do not have any information about what integrations DeskAlerts has

Q. What level of support does DeskAlerts offer?

DeskAlerts offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials

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