PetDesk
About PetDesk
PetDesk is the all-in-one patient journey platform that can help veterinary clinics achieve their goals while improving their bottom line.
With PetDesk, clinics will be able to streamline their workflow and simplify their staff workload, allowing them to focus on what really matters: providing top-notch care to their patients. The PetDesk platform offers a range of tools and features that can help improve patient outcomes, including digital marketing, online booking, smart VoIP, a 5-star rated mobile app, automated reminders, payments, forms and intake, and more!
Through the all-in-one patient journey bundle, PetDesk can help reduce no-shows, attract and retain clients, reduce busy work, and bridge the communication gap between veterinarians and their clients. The cloud-based platform also offers tools for managing prescriptions, tracking vaccinations, business health reporting, and more.
With the PetDesk dashboard and mobile app, users can easily schedule appointments and send reminders, confirmations, and messages via push notifications, emails, texts, and postcards. It also allows veterinary practices to manage their online reviews, build a custom loyalty program, and access business health reporting.
PetDesk uses advanced technology to connect pet care providers and pet owners. Pet care providers can utilize the client communication software to manage their day-to-day, and increase client engagement, staff efficiency, and business profitability. Pet owners are able to download the native PetDesk client app to enjoy anytime, anywhere access to their pet care providers, pet health records, and pet reminders in one place.
Key benefits of PetDesk
Reduce Burnout & Busy Work
PetDesk’s all-in-one patient journey bundle has everything your clinic needs to guide your clients to be more proactive in their pet’s health outcomes. Whether it’s through our top-rated mobile app, online booking, payments, VoIP system, or digital marketing, our full-service digital offerings help reduce the busy work for you and your staff.
Decrease No-Shows & Lost Revenue
We provide a range of solutions that help mitigate no-show clients and boost patient compliance. By leveraging automated health service reminders through our mobile app and implementing mandatory pre-appointment payments and in-take forms, we hold your clients accountable for their appointments.
Increase Veterinary Staff Satisfaction
Relieve your staff of busy work and tied up phone lines and arm them with fast and direct communication with your clients on their own phones – not yours! Our automated reminders, two-way texting, mass messaging, appointment requests, VoIP, and online booking abilities all create easy client connections so your staff is happier, and your patients grateful.
Attract & Retain Clients
Enhance your clinic’s online presence with digital marketing services like clinic branding, websites, and social media management powered by WhiskerCloud, you can engage your best clients for better patient outcomes. Coupled with PetDesk’s clinic reputation management, loyalty programs and compliance reports, you’ll be built to stand out from the crowd.
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Reviews
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- Industry: Veterinary
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
PetDesk is quality
Reviewed on 2018/10/03
The customer service aspect is great. They are always friendly and helpful. Our account manager...
The customer service aspect is great. They are always friendly and helpful. Our account manager checks in from time to time to see if we need any materials or a refresher training. They've just been great throughout the whole time we've used PetDesk.
Pros
The ease of use and seamless integration with our ImproMed software. Our clients love it!
Cons
If a client has two appointments for two pets in one day(say,Fluffy at 10am & Charlie at 4pm), PetDesk will only confirm the first appointment TIME, but will include both pets names. This has caused confusion and double bookings.
- Industry: Veterinary
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Excellent commincations tool
Reviewed on 2021/01/13
Excellent!
Excellent!
Pros
Easy for our clients to request appointments and maintain their pet's health records. Easy for us to communicate. We added text messaging which has helped.
Cons
There are some issues when suggesting alternate times to clients. In some cases clients don't realize this is not their original appt request for the original date/time. It would also be nice to get better history and tracking of the conversations we had with clients to be able to go back and know who said what and when and what happened. Some of this is there, but it could use more reference data - time and date stamps.
- Industry: Veterinary
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
PetDesk - You'll still spend a lot of time at your desk.
Reviewed on 2023/09/28
We switched from TeleVet, which in hindsight maybe wasn't as bad as I thought, to PetDesk. Do I...
We switched from TeleVet, which in hindsight maybe wasn't as bad as I thought, to PetDesk. Do I wish I would have waited until we worked more with our transition PIMS (Pulse), yes. I would have probably gone with Rapport. However our corporate office does like the reporting available. If your PIMS does not integrate with PetDesk, expect them to have more work on their hands for a program that is supposed to handle that task.
Pros
The write back of confirmations when using Cornerstone was great, and the two way client messaging is nice.
Cons
The inability to integrate to new PIMS, the inability to send boarding/grooming/bath forms directly, and the cluttered app.
- Industry: Veterinary
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Objective thoughts on how PetDesk helped us
Reviewed on 2021/01/12
Overall highly recommend. Have used for 18 months at two veterinary hospitals. It has some features...
Overall highly recommend. Have used for 18 months at two veterinary hospitals. It has some features like Compliance Report, or other reporting, that I do not utilize very much. I primarily utilize for appointment request functionality, loyalty program, app for clients, and text communication - these work very well even if they are slightly imperfect with no bi-directional integration with our practice management software. It's simple to use for Pet Owners and team members. It was pretty low effort to get off the ground and very little effort to maintain after team trained in its use. 2-way texting feels like a huge win even if it is hard to measure ROI. Customer support has always been quick and helpful (shoutout to [SENSITIVE CONTENT HIDDEN]). With appointment requests available outside of working hours, and 2-way texting helping avoid missed appointments and adding clarity elsewhere, I feel it has paid for itself while adding clarity to communication for clients and the team. Still judging the effects of the loyalty program fiscally, I had to rebuild the default system that was in place, it was too generous.
Pros
The texting functionality is great and easy to use. We reach clients by text that we can't reach by phone (or they just don't answer or check voicemails). Communication is ESSENTIAL in our line of work. Appointment requests are also quite straightforward to setup and manage once setup. Customer support has been top notch. Automatic appointment confirmation is a big time saver.
Cons
Lack of integration with our practice software evetpractice - the appointment request system has no ability to sync with our appointment calendar. Communication with clients by text doesn't auto-import into medical records. This means many small steps need to be done twice by team members (or appointment auto-confirmations need to be quickly entered in the practice software, although it does save a lot of time even so). Even with these cons, it is still worth using and broadly helpful.
- Industry: Veterinary
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Excellent veterinary support software.
Reviewed on 2019/06/17
Positive experience overall.
The appointment reminder texts/emails have been outstanding. The...
Positive experience overall.
The appointment reminder texts/emails have been outstanding. The reduction in no calls/no shows is super helpful, as well as the appointment confirmation reminders generating cancellations that are not last minute. This allows the clinic to make much better use of it's already stretched resources.
I do like the provision of a company website, and I would like to do more customization with it in the near future.
Pros
The biggest selling point of PetDesk for my clinic was the automated due date and appointment reminders. We didn't have a large amount of no calls/no shows prior to PetDesk implementation, but now that we use PetDesk that number is the smallest is has ever been. Our no calls/no shows are in the single digits each week.
No longer having to print out and stamp/mail hundreds of reminder postcards every month is another thing I will definitely not miss.
Cons
I wish there was a way to filter out or prevent certain kinds of appointment requests.
For example, I manage a single doctor practice and this DVM has a MASSIVE clientele. He is booked out 1-2 weeks constantly. We ceased to take new clients a couple years ago in hopes that he could get his work load under control (still a work in progress). I get a large number of requests from new clients, and I have to turn them all away. I am not sure how such a feature would even be possible, but it would be nice if there was a way to only allow those with an existing record match to request appointments.
The other gripe is similar to the first. I wish there was a way to prevent clients from requesting surgical appointments without first having a related exam/UTD vacs. It's a hassle to have to contact someone who has not had their pet in for an exam in 3 years and explain to them why we cannot simply schedule a dental, and then have to listen to the counterargument that if an exam is necessary, they should not have been able to request the surgery appointment as they did.
Last complaint, and it is small. I wish the character limit outside of "direct messaging" was not so small. Having to find ways to summarize why I am suggesting alternative appointments to what the client requested in such a small number of characters is a hassle.
PetDesk FAQs
Below are some frequently asked questions for PetDesk.Q. What type of pricing plans does PetDesk offer?
PetDesk offers the following pricing plans:
- Starting from: US$249.00/month
- Pricing model: Subscription
- Free Trial: Available
Contact PetDesk for more information on pricing.
Q. Who are the typical users of PetDesk?
PetDesk has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500
Q. What languages does PetDesk support?
PetDesk supports the following languages:
English
Q. Does PetDesk support mobile devices?
PetDesk supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does PetDesk integrate with?
PetDesk integrates with the following applications:
ASI-ware, Covetrus Pulse, Hippo Manager
Q. What level of support does PetDesk offer?
PetDesk offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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