PetDesk
About PetDesk
PetDesk is the all-in-one patient journey platform that can help veterinary clinics achieve their goals while improving their bottom line.
With PetDesk, clinics will be able to streamline their workflow and simplify their staff workload, allowing them to focus on what really matters: providing top-notch care to their patients. The PetDesk platform offers a range of tools and features that can help improve patient outcomes, including digital marketing, online booking, smart VoIP, a 5-star rated mobile app, automated reminders, payments, forms and intake, and more!
Through the all-in-one patient journey bundle, PetDesk can help reduce no-shows, attract and retain clients, reduce busy work, and bridge the communication gap between veterinarians and their clients. The cloud-based platform also offers tools for managing prescriptions, tracking vaccinations, business health reporting, and more.
With the PetDesk dashboard and mobile app, users can easily schedule appointments and send reminders, confirmations, and messages via push notifications, emails, texts, and postcards. It also allows veterinary practices to manage their online reviews, build a custom loyalty program, and access business health reporting.
PetDesk uses advanced technology to connect pet care providers and pet owners. Pet care providers can utilize the client communication software to manage their day-to-day, and increase client engagement, staff efficiency, and business profitability. Pet owners are able to download the native PetDesk client app to enjoy anytime, anywhere access to their pet care providers, pet health records, and pet reminders in one place.
Key benefits of PetDesk
Reduce Burnout & Busy Work
PetDesk’s all-in-one patient journey bundle has everything your clinic needs to guide your clients to be more proactive in their pet’s health outcomes. Whether it’s through our top-rated mobile app, online booking, payments, VoIP system, or digital marketing, our full-service digital offerings help reduce the busy work for you and your staff.
Decrease No-Shows & Lost Revenue
We provide a range of solutions that help mitigate no-show clients and boost patient compliance. By leveraging automated health service reminders through our mobile app and implementing mandatory pre-appointment payments and in-take forms, we hold your clients accountable for their appointments.
Increase Veterinary Staff Satisfaction
Relieve your staff of busy work and tied up phone lines and arm them with fast and direct communication with your clients on their own phones – not yours! Our automated reminders, two-way texting, mass messaging, appointment requests, VoIP, and online booking abilities all create easy client connections so your staff is happier, and your patients grateful.
Attract & Retain Clients
Enhance your clinic’s online presence with digital marketing services like clinic branding, websites, and social media management powered by WhiskerCloud, you can engage your best clients for better patient outcomes. Coupled with PetDesk’s clinic reputation management, loyalty programs and compliance reports, you’ll be built to stand out from the crowd.
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Reviews
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- Industry: Veterinary
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
PetDesk is quality
Reviewed on 2018/10/03
The customer service aspect is great. They are always friendly and helpful. Our account manager...
The customer service aspect is great. They are always friendly and helpful. Our account manager checks in from time to time to see if we need any materials or a refresher training. They've just been great throughout the whole time we've used PetDesk.
Pros
The ease of use and seamless integration with our ImproMed software. Our clients love it!
Cons
If a client has two appointments for two pets in one day(say,Fluffy at 10am & Charlie at 4pm), PetDesk will only confirm the first appointment TIME, but will include both pets names. This has caused confusion and double bookings.
- Industry: Veterinary
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
PetDesk has been a great addition to our hospital
Reviewed on 2021/01/12
Overall we are happy with PetDesk we are still learning the potential this service can do and plan...
Overall we are happy with PetDesk we are still learning the potential this service can do and plan on growing with the company over the years to come.
Pros
Our clients love that they are able to text us and request services via the app. We were using VetStreet portal and didn't have many active clients. We are able to use this every day and noticed that more clients are responding via text than picking up the phone. It has definitely helped our hospital greatly. I'm also not sending post cards out monthly and it has saved me a lot of time not stamping over 300 cards a month. We have noticed since reminders go out every 2 weeks now the call volume has leveled where as it would peak as soon as the post cards all went out at one time. Most of our clients are confirming through the app or text notification so it has decreased our outbound calls.
Cons
There are a few things we hope improve over time with PetDesk. We don't like how long it takes for confirmations take to update in Avimark it can take more than an hour. You definitely need double monitors to use PetDesk easily otherwise you would minimize a lot of the time to go back and forth between the two screens which is time consuming. We also don't like how it doesn't tell our surgery appointments to fast via text when we set it up to do that. I would like the app to block clients from requesting sick appointments, we have it listed in the note section not to use the app for sick appointments but clients still do it. When it comes to appointments we have the option to send alternate times I would like to see that be one option and not two, we don't always have that availability.
I wish they had an app for Admin/Manager to use it would make things a lot easier for me to check-in while at home or over the weekend.
- Industry: Veterinary
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
PetDesk - You'll still spend a lot of time at your desk.
Reviewed on 2023/09/28
We switched from TeleVet, which in hindsight maybe wasn't as bad as I thought, to PetDesk. Do I...
We switched from TeleVet, which in hindsight maybe wasn't as bad as I thought, to PetDesk. Do I wish I would have waited until we worked more with our transition PIMS (Pulse), yes. I would have probably gone with Rapport. However our corporate office does like the reporting available. If your PIMS does not integrate with PetDesk, expect them to have more work on their hands for a program that is supposed to handle that task.
Pros
The write back of confirmations when using Cornerstone was great, and the two way client messaging is nice.
Cons
The inability to integrate to new PIMS, the inability to send boarding/grooming/bath forms directly, and the cluttered app.
- Industry: Veterinary
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
PetDesk in Small Animal Practice
Reviewed on 2021/08/12
PetDesk has been a great asset to our veterinary practice. The staff time saved and postage/postcard...
PetDesk has been a great asset to our veterinary practice. The staff time saved and postage/postcard expense saved in processing manual reminders alone is worth the cost of PetDesk. We have new and increased avenues to communicate with clients and they with us in our "phone/social media connected world. Customer service is also good.
Pros
PetDesk has made a large impact on our daily functions with integration into Avimark, sending reminders and confirmation of appointments. Clients like the mobile app and it offers another level of client communication. Staff time on the telephone is reduced. The software is easy to use and train. Integration was very easy and successful.
Cons
Handling new client requests via the PetDesk link on our Website can be challenging as a call or other forms of communication are needed to set up new clients.
Alternatives Considered
WeaveReasons for Switching to PetDesk
Weave could not provide the Avimark integration required to send reminders and the overall Aviamark integration was not as progressive and easy to use.- Industry: Veterinary
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
PetDesk ROCKS!
Reviewed on 2021/01/25
I think I already covered this above
I think I already covered this above
Pros
PetDesk has been a GAME CHANGER for our clinic!! We started a little slow as we learned how to use it.
Now we text back and forth with our clients all day - it is so convenient. And it helps keep our phone lines free. I created patient information forms in JotForm. We text the link to the forms to our clients. The form is easy to fill out on their phone, they submit and it comes to our email. We are able to get the info we need and get the charts ready BEFORE appointments. We also text information about curbside service and what to expect at their appointment.
The webpage is gorgeous! it is so much better than the one we used to have! And if we need something changed - it just takes one email and it is done.
Customer service is fantastic!! [SENSITIVE CONTENT HIDDEN] are always there for us. They are knowledgeable, friendly and quick to respond. I can not say enough good things about them!! Best customer service EVER!!
Thank you PETDESK!
Mary
Cons
There are a couple of little things that could use a teeny bit of tweaking. We try to send suggestions in when we have them. But overall - we love it!
PetDesk FAQs
Below are some frequently asked questions for PetDesk.Q. What type of pricing plans does PetDesk offer?
PetDesk offers the following pricing plans:
- Starting from: US$249.00/month
- Pricing model: Subscription
- Free Trial: Available
Contact PetDesk for more information on pricing.
Q. Who are the typical users of PetDesk?
PetDesk has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500
Q. What languages does PetDesk support?
PetDesk supports the following languages:
English
Q. Does PetDesk support mobile devices?
PetDesk supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does PetDesk integrate with?
PetDesk integrates with the following applications:
ASI-ware, Covetrus Pulse, Hippo Manager
Q. What level of support does PetDesk offer?
PetDesk offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
Related categories
See all software categories found for PetDesk.
Veterinary Software
