Track-POD

Vehicle route planning solution and online delivery tracking

4,6 /5 (41 reviews) Write a Review!

Track-POD Overview

What is Track-POD?

Track-POD is a service management software solution for delivery businesses of all scales, offering a range of features for connecting dispatchers, vehicle fleets and drivers. Deployed in the cloud and backed by an iOS and Android app, Track-POD provides Artificial Intelligence (AI) technology and route optimization tool to automate operations and ultimately improve efficiency. A real time web dashboard provides a centralized UI where dispatchers can access delivery management for scheduling, while optimizing fleet loads and journey routes across multiple drops. With vehicle tracking and driver monitoring plotted via map display, the software provides updates on current location while automatically issuing branded SMS notifications to customers detailing delivery ETAs etc. Driver communication and proof of delivery is then assisted by connectivity to a companion app for iOS and Android smartphones.

Track-POD Proof of Delivery mobile app supports instant messaging between dispatch HQ and field staff, while also syncing ePOD data back to the office. Capture of recipient eSignature and photos is joined by QR / barcode scanning for identifying printed delivery labels. Offline functionality upon loss of web connectivity then supplements accessibility to additional features for vehicle maintenance inspections, voice activated route navigation, cash transaction collection, plus a host of real time notifications. Track-POD also includes built-in analytics reporting capabilities along with Zapier and API-based integration options for connectivity into third-party ERP or other systems.

Track-POD Overview

Pricing

Starting from
US$19,00/month

Pricing options

Free Trial
Subscription
Value for money

A 7-day free trial is available for the first 3 drivers and 300 delivery tickets, after which pricing is as follows:

Starter: $19 a month per driver/vehicle billed annually OR $23 month-to-month
Standard: $29 a month per driver/vehicle billed annually OR $35 month-to-month
Advanced: $49 a month per driver/vehicle billed annually OR $59 month-to-month
Enterprise: Contact Track-POD for Enterprise pricing.

$19 a month per driver if billed annually


Track-POD Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, Germany, Brazil, Mexico
Supported Languages
Dutch, English, French, German, Portuguese, Russian, Spanish

Media

Delivery tracking features include notifications via email and SMS, giving customers updates on order progress and expected time of arrival
An example of Track-POD's analytical reporting capabilities, showing a chart breakdown of delivery rejection reasons
Track-POD utilizes Artificial Intelligence to assist capabilities such as route planning for optimizing delivery driver / vehicle journeys for speed and fuel efficiency
The Track-POD Proof of Delivery app for Android and iOS includes the ability to give drivers voice activated, GPS-based journey directions
Route planning and optimization features allow fleet journeys to be plotted and calculated on geographic maps
The Get Signature dialog within Track-POS Proof of Delivery app running on Android, showing fields for leaving comments and capturing eSignatures or photos etc
eSignature capture screen shown within Track-POS Proof of Delivery app for Android
An example of Track-POD's analytical reporting capabilities, showing a chart breakdown of delivery rejection reasons
The Get Signature dialog within Track-POS Proof of Delivery app running on Android, showing fields for leaving comments and capturing eSignatures or photos etc
Track-POD video Track-POD video Track-POD video Track-POD screenshot: Delivery tracking features include notifications via email and SMS, giving customers updates on order progress and expected time of arrival Track-POD screenshot: An example of Track-POD's analytical reporting capabilities, showing a chart breakdown of delivery rejection reasons Track-POD screenshot: Track-POD utilizes Artificial Intelligence to assist capabilities such as route planning for optimizing delivery driver / vehicle journeys for speed and fuel efficiency Track-POD screenshot: The Track-POD Proof of Delivery app for Android and iOS includes the ability to give drivers voice activated, GPS-based journey directions Track-POD screenshot: Route planning and optimization features allow fleet journeys to be plotted and calculated on geographic maps Track-POD screenshot: The Get Signature dialog within Track-POS Proof of Delivery app running on Android, showing fields for leaving comments and capturing eSignatures or photos etc Track-POD screenshot: eSignature capture screen shown within Track-POS Proof of Delivery app for Android Track-POD screenshot: An example of Track-POD's analytical reporting capabilities, showing a chart breakdown of delivery rejection reasons Track-POD screenshot: The Get Signature dialog within Track-POS Proof of Delivery app running on Android, showing fields for leaving comments and capturing eSignatures or photos etc Track-POD screenshot:

Track-POD Reviews

Track-POD Reviews

Overall rating
4,6
/
5
Excellent
27

Very good
13

Average
0

Poor
1

Terrible
0

Value for Money
4,3
Features
4,2
Ease of Use
4,4
Customer Support
4,1
98% recommended this app
Grega Š.

Great upgrade for service

plain great. it helped us grow with ease. so much less hassle about routing, tracking, tracing, ....
if your company does any deliveries you need their app.


Ryan G.

Oneextraguy- Review

Track pod has taken us from using google calendar to send work to my drivers and has instead provided a functional app along with desktop software that has made my company more efficient from routes to billing and seeing at a glance EVERY job that needs to be billed by the day.


Jake W.

Close but no cigar

A good effort, but coming up far short in many areas and we are exploring other solutions that cost more but are more useable long term.


Gertruda S.

Good complex of functionalities

Comparing price, it is a good deal. Also very flexible plans. We satisfued with it while we are small.


Liz W.

Automated Excellence


Grega Š.
Industry: Transportation/Trucking/Railroad
Company size: 51-200 Employees

Great upgrade for service

Used Daily for 6-12 months
Reviewed on 2018/09/17
Review Source: Capterra

plain great. it helped us grow with ease. so much less hassle about routing, tracking, tracing, ....
if your company does any deliveries you need their app.

Pros

ease of use. you bring delivery service online into e commerce and all inserts are traceble.

Cons

some specific funcionalities were missing. but track-pod is listening and upgrading is coming with great speed.

Response from Track-POD

We appreciate your review and will keep doing our best to meet your needs.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Ryan G.
Industry: Package/Freight Delivery
Company size: 11-50 Employees

Oneextraguy- Review

Used Daily for 2+ years
Reviewed on 2020/01/23
Review Source: Capterra

Track pod has taken us from using google calendar to send work to my drivers and has instead provided a functional app along with desktop software that has made my company more efficient from routes to billing and seeing at a glance EVERY job that needs to be billed by the day.

Pros

I like most that it optimizes the route for the day. Making us more efficient and saving us money on wasted fuel and time.

Cons

The preview option (optimizing yourself) works great. When the software optimized for you it doesn’t allow you to correct the route without complications. (The numbering remains not allowing me to change the routing)

Response from Track-POD

Hi Ryan,

Thank you for your review. We value your business and wanted to notify you that the feedback functionality about your delivery service soon will be available on your mobile devices. So, you will be able to monitor your feedback about provided service in the web-dashboard analytics page.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Jake W.
Industry: Retail
Company size: 11-50 Employees

Close but no cigar

Used Daily for 1-5 months
Reviewed on 2020/05/12
Review Source: Capterra

A good effort, but coming up far short in many areas and we are exploring other solutions that cost more but are more useable long term.

Pros

The price is good, it’s a fraction of the competitors offering for a small company.
The overall design of the product is about right.

Cons

The support is AWFUL. Rude, argumentative and unhelpful. Rather than admit to failings in their product and take suggestions on board, the support team deliberately confuse and delay conversations.
There are many features that are essential that just aren’t implemented. For example, being able to see an updated ETA for a delivery in the admin UI. The app has the info, so why not show it?
They have a good API, but make certain data hidden for no good reason. A complete lack of webhooks is also completely unexplained.

The driver mobile app itself will randomly crash and require deleting and reinstalling. The whole ‘flow’ of the mobile app is confusing.

Editing orders and routes after starting them is convoluted and unnecessarily difficult.

If the drivers miss a step in the app, the admin user cannot fix it (such as closing a completed route).

Response from Track-POD

Hi Jake,

thanks for your review. We are very sorry that our application does not support some of custom functions for your business needs and we do not provide the web-hooks at the moment, instead that we offer our powerful and comprehensive API. We try do the best efforts according our practice in logistics. On the other hand, most of the features are available - you can close a route, you can delete an order. We recommend you to visit out help center.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 2.0/10

Gertruda S.
Industry: Logistics & Supply Chain
Company size: 2-10 Employees

Good complex of functionalities

Used Daily for 6-12 months
Reviewed on 2020/09/08
Review Source: Capterra

Comparing price, it is a good deal. Also very flexible plans. We satisfued with it while we are small.

Pros

Easy to use, helpful and fast customer service, many fuctions are included in main plan. Also you can customize your data fields, reports and documents.

Cons

We are missing the feature to control the orders that are arleady delivered and in the HUB. Also customers have small amount of information in the reports they can get from customer accounts. Customer service is opem with new suggestions, they work hard and has a good comunication

Response from Track-POD

Dear Gertruda,

Thank you for your fair feedback.
We will keep working hard to make the app as flexible as possible to provide you with the personalized experience fitting your business flow.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Liz W.
Industry: Hospital & Health Care
Company size: 11-50 Employees

Automated Excellence

Used Daily for 1-5 months
Reviewed on 2019/11/25
Review Source: Capterra

Pros

Even the lowest subscription with Track-Pod allows me to manage my courier with ease. The process of uploading routes, and adding new routes is extremely intuitive and streamlined.

Cons

For the future, I would like to be able to use Track-Pod on a mobile site. Currently even with another phone app that allows me to view desktop versions of websites, I'm unable to add more routes on the fly if I'm not at a desktop computer.

Response from Track-POD

Thanks a lot for your generous review, we really appreciate it. The Mobile Dispatcher app is on our to-do list. We will be glad to make your daily operations even easier.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8,7/10
Based on 41 user ratings
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Track-POD Pricing

Track-POD Pricing

Starting from
US$19,00/month
Free Trial
Subscription
Value for money

A 7-day free trial is available for the first 3 drivers and 300 delivery tickets, after which pricing is as follows:

Starter: $19 a month per driver/vehicle billed annually OR $23 month-to-month
Standard: $29 a month per driver/vehicle billed annually OR $35 month-to-month
Advanced: $49 a month per driver/vehicle billed annually OR $59 month-to-month
Enterprise: Contact Track-POD for Enterprise pricing.

$19 a month per driver if billed annually

A 7-day free trial is available for the first 3 drivers and 300 delivery tickets, after which pricing is as follows:

Starter: $19 a month per driver/vehicle billed annually OR $23 month-to-month
Standard: $29 a month per driver/vehicle billed annually OR $35 month-to-month
Advanced: $49 a month per driver/vehicle billed annually OR $59 month-to-month
Enterprise: Contact Track-POD for Enterprise pricing.

$19 a month per driver if billed annually

Value for Money
4,3/5
Based on 41 user ratings
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Track-POD Features

Track-POD Features

API
Activity Dashboard
Automatic Notifications
Billing & Invoicing
Delivery Tracking
Dispatch Management
GPS
Location Tracking
Order Management
Order Tracking
Real Time Data
Real Time Monitoring
Real Time Updates
Reporting & Statistics
Route Management
Route Optimization
Shipping Management
Status Tracking
Third Party Integration
Transportation Management
Features
4,2/5
Based on 41 user ratings
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Categories

Additional information for Track-POD

Additional information for Track-POD

Key features of Track-POD

  • Contact Database
  • Customer Database
  • Delivery Tracking
  • Dispatch Management
  • Employee Management
  • Inspection Management
  • Order Management
  • Order Tracking
  • Performance Metrics
  • Routing
  • Surveys & Feedback
  • Territory Management

Benefits

• Track-POD is an all-in-one, cloud-based delivery tracking solution that promises a paperless system for monitoring fleet driver performance and capturing delivery confirmation via mobile app support.

• Core features include online delivery management, live delivery tracking with customer updates to any phone, plus a route optimization engine that handles multi-drop planning.

• Fleet route progress is shown in real time via geographic maps, giving dispatchers a view on driver / vehicle location, while built-in analytics capabilities enable a range of reports to be generated and exported across PDF, XLS and XLSX formats.

• Track-POD Proof of Delivery app for Android and iOS devices works in conjunction with the system's web dashboard to give native field access to orders, jobs, delivery routes, GPS-based driver directions, notifications, live chat, plus eSignature and photo capture etc.

• Third-party integration with over 1300 apps such as QuickBooks, Salesforce, Magento and WooCommerce is achieved via Zapier connectivity, while the Track-POD API allows for broader ERP integration where required.

Track-POD FAQs

Track-POD FAQs

Below are some frequently asked questions for Track-POD.

Q. What type of pricing plans does Track-POD offer?

Track-POD offers the following pricing plans:

Starting from: US$19,00/month

Pricing model: Subscription

Free Trial: Available

A 7-day free trial is available for the first 3 drivers and 300 delivery tickets, after which pricing is as follows: Starter: $19 a month per driver/vehicle billed annually OR $23 month-to-month Standard: $29 a month per driver/vehicle billed annually OR $35 month-to-month Advanced: $49 a month per driver/vehicle billed annually OR $59 month-to-month Enterprise: Contact Track-POD for Enterprise pricing. $19 a month per driver if billed annually

Q. What are the main features of Track-POD?

Track-POD offers the following features:

  • Contact Database
  • Customer Database
  • Delivery Tracking
  • Dispatch Management
  • Employee Management
  • Inspection Management
  • Order Management
  • Order Tracking
  • Performance Metrics
  • Routing
  • Surveys & Feedback
  • Territory Management

Q. Who are the typical users of Track-POD?

Track-POD has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does Track-POD support?

Track-POD supports the following languages:

Dutch, English, French, German, Portuguese, Russian, Spanish

Q. What type of pricing plans does Track-POD offer?

Track-POD has the following pricing plans:

Subscription

Q. Does Track-POD support mobile devices?

Track-POD supports the following devices:

Android, iPhone

Q. What other apps does Track-POD integrate with?

Track-POD integrates with the following applications:

Gmail, Magento Commerce, Microsoft Dynamics 365 Business Central, Microsoft Excel, QuickBooks Online Advanced, Shopify, WooCommerce, Xero, Zapier, Zoho CRM

Q. What level of support does Track-POD offer?

Track-POD offers the following support options:

Phone Support, Online Support, FAQs, Knowledge Base, Video Tutorials