About Track-POD

Track-POD is a service management software solution for delivery businesses of all scales, offering a range of features for connecting dispatchers, vehicle fleets and drivers. Deployed in the cloud and backed by an iOS and Android app, Track-POD provides Artificial Intelligence (AI) technology and route optimization tool to automate operations and ultimately improve efficiency. A real time web dashboard provides a centralized UI where dispatchers can access delivery management for scheduling, while optimizing fleet loads and journey routes across multiple drops. With vehicle tracking and driver monitoring plotted via map display, the software provides updates on current location while automatically issuing branded SMS notifications to customers detailing delivery ETAs etc. Driver communication and proof of delivery is then assisted by connectivity to a companion app for iOS and Android smartphones.

Track-POD Proof of Delivery mobile app supports instant messaging between dispatch HQ and field staff, while also syncing ePOD data back to the office. Capture of recipient eSignature and photos is joined by QR / barcode scanning for identifying printed delivery labels. Offline functionality upon loss of web connectivity then supplements accessibility to additional features for vehicle maintenance inspections, voice activated route navigation, cash transaction collection, plus a host of real time notifications. Track-POD also includes built-in analytics reporting capabilities along with Zapier and API-based integration options for connectivity into third-party ERP or other systems.

Key benefits of Track-POD

• Track-POD is an all-in-one, cloud-based delivery tracking solution that promises a paperless system for monitoring fleet driver performance and capturing delivery confirmation via mobile app support.

• Core features include online delivery management, live delivery tracking with customer updates to any phone, plus a route optimization engine that handles multi-drop planning.

• Fleet route progress is shown in real time via geographic maps, giving dispatchers a view on driver / vehicle location, while built-in analytics capabilities enable a range of reports to be generated and exported across PDF, XLS and XLSX formats.

• Track-POD Proof of Delivery app for Android and iOS devices works in conjunction with the system's web dashboard to give native field access to orders, jobs, delivery routes, GPS-based driver directions, notifications, live chat, plus eSignature and photo capture etc.

• Third-party integration with over 1300 apps such as QuickBooks, Salesforce, Magento and WooCommerce is achieved via Zapier connectivity, while the Track-POD API allows for broader ERP integration where required.

Devices

Business size

S M L

Markets

Austria, Australia, Brazil, Canada, Chile and 20 others, Germany, Spain, Finland, France, United Kingdom, Croatia, Ireland, Luxembourg, Mexico, Norway, New Zealand, Peru, Philippines, Poland, Portugal, Saudi Arabia, Sweden, Singapore, United States, South Africa

Supported Languages

Dutch, English, French, German, Portuguese, Russian, Spanish

Images

Route planning software
Delivery app for drivers
Track-POD utilizes Artificial Intelligence to assist capabilities such as route planning for optimizing delivery driver / vehicle journeys for speed and fuel efficiency
The Track-POD Proof of Delivery app for Android and iOS includes the ability to give drivers voice activated, GPS-based journey directions
Route optimization tool save your fuel and cost by 35%
Driver app to receive job details
Delivery Routing software on Auto-Pilot
Driver app gets delivery and collection details
Delivery app displays item details
Proof of delivery app grabs customer's signature
The Get Signature dialog within Track-POD Proof of Delivery app running on Android, showing fields for leaving comments and capturing eSignatures or photos etc
The app records actually delivered items
The delivery app gives you possible to write a note
The delivery driver app provides you to connect with your manager by embedded chat
The vehicle check app offers you an inspection workflow for every day
Delivery tracking features include notifications via email and SMS, giving customers updates on order progress and expected time of arrival
An example of Track-POD's analytical reporting capabilities, showing a chart breakdown of delivery rejection reasons
View 19 more
Track-POD video
Track-POD video
Track-POD video
Track-POD screenshot: Route planning software Track-POD screenshot: Delivery app for drivers Track-POD screenshot: Track-POD utilizes Artificial Intelligence to assist capabilities such as route planning for optimizing delivery driver / vehicle journeys for speed and fuel efficiency Track-POD screenshot: The Track-POD Proof of Delivery app for Android and iOS includes the ability to give drivers voice activated, GPS-based journey directions Track-POD screenshot: Route optimization tool save your fuel and cost by 35% Track-POD screenshot: Driver app to receive job details Track-POD screenshot: Delivery Routing software on Auto-Pilot Track-POD screenshot: Driver app gets delivery and collection details Track-POD screenshot: Delivery app displays item details Track-POD screenshot: Track-POD screenshot: Proof of delivery app grabs customer's signature Track-POD screenshot: The Get Signature dialog within Track-POD Proof of Delivery app running on Android, showing fields for leaving comments and capturing eSignatures or photos etc Track-POD screenshot: The app records actually delivered items Track-POD screenshot: The delivery app gives you possible to write a note Track-POD screenshot: The delivery driver app provides you to connect with your manager by embedded chat Track-POD screenshot: The vehicle check app offers you an inspection workflow for every day Track-POD screenshot: Delivery tracking features include notifications via email and SMS, giving customers updates on order progress and expected time of arrival Track-POD screenshot: An example of Track-POD's analytical reporting capabilities, showing a chart breakdown of delivery rejection reasons

Features

Total features of Track-POD: 107

  • 3PL Management
  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Automated Scheduling
  • Barcode / Ticket Scanning
  • Barcode Recognition
  • Barcoding/RFID
  • CRM
  • Carrier Management
  • Cash on Delivery
  • Charting
  • Chat/Messaging
  • Contact Database
  • Cross Docking
  • Customer Database
  • Customer Management
  • Customer Portal
  • Data Import/Export
  • Data Visualization
  • Delivery Tracking
  • Demand Forecasting
  • Digital Signature
  • Dispatch Management
  • Drag & Drop
  • Driver ETA
  • Driver Management
  • ERP
  • Electronic Signature
  • Emergency Dispatch
  • Employee Management
  • Feedback Management
  • Fleet Management
  • Food Delivery Dispatching
  • For Courier Services
  • For Freight
  • For Restaurants
  • Fuel Management
  • GPS
  • Geofencing
  • Geographic Maps
  • Geolocation
  • Incident Reporting
  • Inspection Management
  • Label Printing
  • Labeling
  • Live Chat
  • Live Driver Tracking
  • Live Tracking
  • Load Optimization
  • Location Tracking
  • Maintenance Management
  • Mileage Tracking
  • Mobile Access
  • Mobile Alerts
  • Mobile Signature Capture
  • Monitoring
  • Multi-Country
  • Multi-Location
  • Offline Access
  • Order Entry
  • Order Management
  • Order Tracking
  • Performance Metrics
  • Planning Tools
  • Prioritization
  • Progress Tracking
  • Proof of Delivery
  • QuickBooks Integration
  • Rating Engine
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Recurring Tasks
  • Reporting & Statistics
  • Reporting/Analytics
  • Route History
  • Route Management
  • Route Optimization
  • Routing
  • SMS Messaging
  • Safety Management
  • Scheduling
  • Search/Filter
  • Shipment Tracking
  • Shipping Labels
  • Shipping Management
  • Status Tracking
  • Supplier Management
  • Surveys & Feedback
  • Task Scheduling
  • Territory Management
  • Third Party Integrations
  • Tire Management
  • Transportation Management
  • Trip Logs
  • Two-Way Communication
  • User Profiles
  • Vehicle Management
  • Visual Analytics
  • Voice Recognition
  • Warehouse Management

Alternatives

Dispatch Science

5
#1 Alternative to Track-POD
Dispatch Science is a disruptive Delivery Management System for shippers, transporters, and couriers. Dispatch Science...

eLogii

4,9
#2 Alternative to Track-POD
eLogii is the leading cloud-based delivery management software solution for route planning and optimisation.

Route4Me

4,4
#3 Alternative to Track-POD
Route4Me is a route planning software which enables small businesses & enterprises to create, manage & share optimized...

Odoo

4,2
#4 Alternative to Track-POD
Odoo is a fully-integrated, customizable, and open-source suite of business applications. A majority of the business...

Reviews

Overall rating

4,6 /5
(46)
Value for Money
4,3/5
Features
4,3/5
Ease of Use
4,4/5
Customer Support
4,2/5

Already have Track-POD?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 46
Grega Š.
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 51-200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great upgrade for service

Reviewed on 2018/09/17

plain great. it helped us grow with ease. so much less hassle about routing, tracking, tracing,...

plain great. it helped us grow with ease. so much less hassle about routing, tracking, tracing, ....
if your company does any deliveries you need their app.

Pros

ease of use. you bring delivery service online into e commerce and all inserts are traceble.

Cons

some specific funcionalities were missing. but track-pod is listening and upgrading is coming with great speed.

Response from Track-POD

We appreciate your review and will keep doing our best to meet your needs.

Ryan G.
Overall rating
  • Industry: Package/Freight Delivery
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Oneextraguy- Review

Reviewed on 2020/01/23

Track pod has taken us from using google calendar to send work to my drivers and has instead...

Track pod has taken us from using google calendar to send work to my drivers and has instead provided a functional app along with desktop software that has made my company more efficient from routes to billing and seeing at a glance EVERY job that needs to be billed by the day.

Pros

I like most that it optimizes the route for the day. Making us more efficient and saving us money on wasted fuel and time.

Cons

The preview option (optimizing yourself) works great. When the software optimized for you it doesn’t allow you to correct the route without complications. (The numbering remains not allowing me to change the routing)

Response from Track-POD

Hi Ryan,

Thank you for your review. We value your business and wanted to notify you that the feedback functionality about your delivery service soon will be available on your mobile devices. So, you will be able to monitor your feedback about provided service in the web-dashboard analytics page.

Jake W.
Overall rating
  • Industry: Retail
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Close but no cigar

Reviewed on 2020/05/12

A good effort, but coming up far short in many areas and we are exploring other solutions that cost...

A good effort, but coming up far short in many areas and we are exploring other solutions that cost more but are more useable long term.

Pros

The price is good, it’s a fraction of the competitors offering for a small company.
The overall design of the product is about right.

Cons

The support is AWFUL. Rude, argumentative and unhelpful. Rather than admit to failings in their product and take suggestions on board, the support team deliberately confuse and delay conversations.
There are many features that are essential that just aren’t implemented. For example, being able to see an updated ETA for a delivery in the admin UI. The app has the info, so why not show it?
They have a good API, but make certain data hidden for no good reason. A complete lack of webhooks is also completely unexplained.

The driver mobile app itself will randomly crash and require deleting and reinstalling. The whole ‘flow’ of the mobile app is confusing.

Editing orders and routes after starting them is convoluted and unnecessarily difficult.

If the drivers miss a step in the app, the admin user cannot fix it (such as closing a completed route).

Response from Track-POD

Hi Jake,

thanks for your review. We are very sorry that our application does not support some of custom functions for your business needs and we do not provide the web-hooks at the moment, instead that we offer our powerful and comprehensive API. We try do the best efforts according our practice in logistics. On the other hand, most of the features are available - you can close a route, you can delete an order. We recommend you to visit out help center.

Liz W.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Automated Excellence

Reviewed on 2019/11/25

Pros

Even the lowest subscription with Track-Pod allows me to manage my courier with ease. The process of uploading routes, and adding new routes is extremely intuitive and streamlined.

Cons

For the future, I would like to be able to use Track-Pod on a mobile site. Currently even with another phone app that allows me to view desktop versions of websites, I'm unable to add more routes on the fly if I'm not at a desktop computer.

Response from Track-POD

Thanks a lot for your generous review, we really appreciate it. The Mobile Dispatcher app is on our to-do list. We will be glad to make your daily operations even easier.

Usman M.
Overall rating
  • Industry: Building Materials
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best option to begin with

Reviewed on 2020/05/18

Set up with our order management system took a bit of time using Zapier, but the track pod customer...

Set up with our order management system took a bit of time using Zapier, but the track pod customer services where very helpful. We use this software daily for 3-4 vans constantly on the road around the country. A few minor teething problems, but we receive a reply within 24 hours and have experienced that they actually listen and implement our ideas.

Pros

We are able to drag and drop routes and quickly optimise where our vans are going

Cons

For retailers like ourselves, it would really help if we had a tracking number that works on a website like “aftership”. This way the customer service emails would reduce as customers tend to patiently wait as long as they can see a tracking showing in transit.

Showing 5 reviews of 46 Read all reviews

Track-POD FAQs

Below are some frequently asked questions for Track-POD.

Track-POD offers the following pricing plans:

  • Starting from: US$19,00/month
  • Pricing model: Subscription
  • Free Trial: Available

A 7-day free trial is available for the first 3 drivers and 300 delivery tickets, after which pricing is as follows: Starter: $19 a month per driver/vehicle billed annually OR $23 month-to-month Standard: $29 a month per driver/vehicle billed annually OR $35 month-to-month Advanced: $49 a month per driver/vehicle billed annually OR $59 month-to-month Enterprise: Contact Track-POD for Enterprise pricing. $19 a month per driver if billed annually

We do not have any information about Track-POD features

Track-POD has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Track-POD supports the following languages:

Dutch, English, French, German, Portuguese, Russian, Spanish

Track-POD supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Track-POD integrates with the following applications:

Dynamics 365 Business Central, Gmail, Linnworks, Magento Commerce, Microsoft Excel, QuickBooks Online Advanced, Shopify, WooCommerce, Xero, Zapier, Zoho CRM

Track-POD offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Track-POD.