CampManager

Caravan park & campsite management and online booking system

4,8 /5 (47 reviews) Write a Review!

CampManager Overview

What is CampManager?

CampManager is a cloud-based caravan park and campground management system which offers a 24/7 online booking interface to customers. The platform includes tools for managing site maps, owners, stock, availability, tasks, invoicing, customer records, bookings, discounts, customer reviews, and more.

CampManager’s online booking engine allows guests to book their stays online, with live availability checks and automatic calculation of pricing. Customers can be allowed to select their own unit or pitch, or CampManager can allocate the most appropriate spot. Online payment processing enables the collection of holiday balances and invoice payments from debit and credit cards. Bookings can also be made through a range of distribution channels, including Booking.com, Airbnb, TripAdvisor, HomeAway, Campstead, Pitchup, and more.

Users can manage their entire facility with CampManager’s interactive site map, job and task management, customer and owner records, stock management, and accounting tools. Invoices can be created in batches, with automatic calculation of utility costs based on meter readings. The color-coded map provides users with insight into the status of each unit, including pending balances and expired insurance. Multiple user accounts can be created with different access permissions and tracking of all changes made by each staff member.

CampManager Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Contact CampManager for pricing information.


CampManager Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

CampManager's interactive site map provides users with an overview of each unit
Details of all customers and owners can be managed in the database
Invoices can be generated individually or in bulk, and users can track payment statuses
All jobs and tasks for the campsite can be managed in a single interface
CampManager video CampManager screenshot: CampManager's interactive site map provides users with an overview of each unit CampManager screenshot: Details of all customers and owners can be managed in the database CampManager screenshot: Invoices can be generated individually or in bulk, and users can track payment statuses CampManager screenshot: All jobs and tasks for the campsite can be managed in a single interface

CampManager Reviews

CampManager Reviews

Overall rating
4,8
/
5
Excellent
37

Very good
10

Average
0

Poor
0

Terrible
0

Value for Money
4,7
Features
4,6
Ease of Use
4,7
Customer Support
5
100% recommended this app
Sabina G.

Its completely changed our business…for the better!

CampManager has enabled us to take all the guess work out of our occupancy and as a result has increased bookings. Not only are we generating more income, but we are also able to see the least successful parts of our caravan park and change them to pitches we know will sell better. As a result of CampManager all aspects of our business have improved.


Annie C.

User Friendly and Time Saving

I have now used Camp Manager for just over a year. It has made park management so much easier. Record keeping and analysis is so quick to do. More bookings are being made online freeing up more time. Busy holiday times are much easier to cope with.


Mark W.

Good, but wish it could do more

The guys at Campstead are a pleasure to work with and the system is generally very good. Simple to learn and use without techy overload. My only gripe is that when asking for certain reports I am told the system cannot do that and I have to download everything into a spreadsheet to then cut from. A bespoke report tool or capability would be nice, as would a CRM module.


Emily H.

Overall a good system, with great staff

Campmanager does allow us to make bookings and change bookings quite easily and the support if you have a problem is brilliant (Kenny Martin has been our main point of contact and is always very helpful, friendly and responds very quickly).
It means we no longer need a white board with all on site as all the info you need is on the computer.

A couple of things missing that we'd find helpful with the system;
-There is no 'back' button, so if customers who add something or change something half way through a booking being taken, then you generally need to start all over again.
-Analytics is quite limited. We would like to know how people heard about us, as well as if they are a repeat customer, or in the caravan club etc, so an option for 'how did you hear about us', and another box to tick if they are in a club such as the caravan club, would be helpful.
-when cashing up, we need to separate income from tents against income from other units, but in the accounts section this does not allow you to do this quickly and you generally have to go through all the transactions to find out which are tent and which are other. An option in the account section for this would be very helpful.


Christine H.

The very Efficient and Effective Time-Saver.

I have a small campsite in Llandegla, Denbighshire and run it single handedly. For me it was a big step to move to online booking and it is the best decision I have made. I used it for the tail end of last season and this year it will be my first full season. Already it has reduced the phone calls and having to phone/email my customers with deposit details etc. All deposits are paid via SagePay straight into my bank account and all the customers details and bookings are entered straight into the package
Before CampManager, bookings were always entered into my diary in the office with notes on the back of envelopes and pieces of paper left by family members with bookings and instructions to phone somebody back etc., lots of emails and lots of runs to the bank to pay in the takings. Now I can check and organise my bookings on my phone/laptop or computer anywhere and at any time and the bookings paid by card are paid straight into my bank account.
The package is very user friendly; everything you need to know about the bookings is easily accessible, it will definitely help me to plan ahead more easily and the accounts are ready to go.
I cannot praise the CampManager staff enough. The setting up was easy; they worked with my web provider and SagePay, I had to provide the relevant information and it all came together with a lot less pain and effort than I thought. Any queries, the staff responds quickly and no trouble is too big or small.
An excellent package.


Sabina G.
Industry: Leisure, Travel & Tourism
Company size: 2-10 Employees

Its completely changed our business…for the better!

Used Daily for 2+ years
Reviewed on 2018/08/21
Review Source: Capterra

CampManager has enabled us to take all the guess work out of our occupancy and as a result has increased bookings. Not only are we generating more income, but we are also able to see the least successful parts of our caravan park and change them to pitches we know will sell better. As a result of CampManager all aspects of our business have improved.

Pros

The online booking facility for our website. Most of our bookings are now being made online. Because of this our occupancy has increased dramatically over the 3 years we have used this system.

Cons

This is a hard one as there really isn’t a lot we don’t like. I would say the way we download our arrival templates to print on labels. It’s a very long job and could be improved by a ‘print all’ option. But that’s just nit picking, overall, it’s a great system!

Response from CampStead

Hi Sabina,
Thanks for your review of CampManager.
Glad to hear the system is working so well for you.
With regards to your comment about printing labels. If you have an individual label printer, I should be able to get this setup for you in CampManager to make this process much quicker and easier for you. :)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Annie C.
Industry: Hospitality
Company size: 2-10 Employees

User Friendly and Time Saving

Used Daily for 1+ year
Reviewed on 2016/06/16
Review Source: Capterra

I have now used Camp Manager for just over a year. It has made park management so much easier. Record keeping and analysis is so quick to do. More bookings are being made online freeing up more time. Busy holiday times are much easier to cope with.

Pros

Efficient booking in system. Easy to follow. Ideal for our small holiday park. All card transactions are processed through the site and I have done away with the other card terminal. Much more secure and easier to manage. The Campstead Team have been very helpful throughout and are very quick to respond to requests for help. The system isn't static, additional functions have been added to the system.

Cons

On the whole delighted. It would be useful to be able to print off the Unit Summary in the Static Home Section. It would also be useful to be able to do a group email and newsletter from the system but you can still copy information into an excel spreadsheet and use it from there.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Mark W.
Industry: Leisure, Travel & Tourism
Company size: 11-50 Employees

Good, but wish it could do more

Used Daily for 6-12 months
Reviewed on 2016/07/07
Review Source: Capterra

The guys at Campstead are a pleasure to work with and the system is generally very good. Simple to learn and use without techy overload. My only gripe is that when asking for certain reports I am told the system cannot do that and I have to download everything into a spreadsheet to then cut from. A bespoke report tool or capability would be nice, as would a CRM module.

Pros

Simplicity

Cons

Not comprehensive enough

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

Emily H.

Overall a good system, with great staff

Reviewed on 2015/09/13
Review Source: Capterra

Campmanager does allow us to make bookings and change bookings quite easily and the support if you have a problem is brilliant (Kenny Martin has been our main point of contact and is always very helpful, friendly and responds very quickly).
It means we no longer need a white board with all on site as all the info you need is on the computer.

A couple of things missing that we'd find helpful with the system;
-There is no 'back' button, so if customers who add something or change something half way through a booking being taken, then you generally need to start all over again.
-Analytics is quite limited. We would like to know how people heard about us, as well as if they are a repeat customer, or in the caravan club etc, so an option for 'how did you hear about us', and another box to tick if they are in a club such as the caravan club, would be helpful.
-when cashing up, we need to separate income from tents against income from other units, but in the accounts section this does not allow you to do this quickly and you generally have to go through all the transactions to find out which are tent and which are other. An option in the account section for this would be very helpful.

Response from CampStead

Hi Emily,
We really appreciate your feedback and comments, and we would like to assist you based on the points you have raised.

- No Back Button - There is a back button located at the top right of the screen. Pressing this will bring you back to the availability screen, retaining all the information you had entered, such as the arrival and departure dates, number of adults, children etc..
- Analytics - An option can be added online allowing you to collect information on how customers found out about you. You can also customise your booking sources. We would be delighted to set this up for you. We can also integrate Google Analytics into your online booking system, allowing you to track which websites customers have come from.
- Cashing up - Separating camping income from touring can be done very easy by customising your nominal codes. You will also be able to export this data to Excel.

We will contact you to discuss these in more detail.
Kind Regards,
CampManager

Rating breakdown

Ease of Use
Customer Support

Christine H.
Industry: Leisure, Travel & Tourism
Company size: Self Employed

The very Efficient and Effective Time-Saver.

Used Daily for 1-5 months
Reviewed on 2017/03/02
Review Source: Capterra

I have a small campsite in Llandegla, Denbighshire and run it single handedly. For me it was a big step to move to online booking and it is the best decision I have made. I used it for the tail end of last season and this year it will be my first full season. Already it has reduced the phone calls and having to phone/email my customers with deposit details etc. All deposits are paid via SagePay straight into my bank account and all the customers details and bookings are entered straight into the package
Before CampManager, bookings were always entered into my diary in the office with notes on the back of envelopes and pieces of paper left by family members with bookings and instructions to phone somebody back etc., lots of emails and lots of runs to the bank to pay in the takings. Now I can check and organise my bookings on my phone/laptop or computer anywhere and at any time and the bookings paid by card are paid straight into my bank account.
The package is very user friendly; everything you need to know about the bookings is easily accessible, it will definitely help me to plan ahead more easily and the accounts are ready to go.
I cannot praise the CampManager staff enough. The setting up was easy; they worked with my web provider and SagePay, I had to provide the relevant information and it all came together with a lot less pain and effort than I thought. Any queries, the staff responds quickly and no trouble is too big or small.
An excellent package.

Pros

As in my review, very user friendly and it's easy to get the big picture of the bookings that have been taken and what balances are owed and notes about the booking are all in one place

Cons

Taking bookings on the phone and if they are paying their deposit by BACS the balance comes up as zero

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9,6/10
Based on 47 user ratings
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CampManager Pricing

CampManager Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Contact CampManager for pricing information.

Contact CampManager for pricing information.

Value for Money
4,7/5
Based on 47 user ratings
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CampManager Features

CampManager Features

API
Activity Dashboard
Automatic Notifications
Availability Management
Billing & Invoicing
Booking Management
Calendar Management
Channel Management
Credit Card Processing
Discount Management
Electronic Payments
Inventory Management
Invoice Management
Online Booking Integration
Price Management
Promotions Management
Reporting & Statistics
Reservations Management
Room Booking
Third Party Integration
Features
4,6/5
Based on 47 user ratings
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Categories

Additional information for CampManager

Additional information for CampManager

Key features of CampManager

  • Billing & Invoicing
  • Calendar Management

Benefits

• The interactive, color-coded site map alerts users to overdue balances, pending payments, site fees, and expired insurance for each unit.

• With batch invoicing, users can automate the creation of invoices and site fees, with automatic water, gas, and electricity cost calculations from utility meter readings.

• Customers can pay their invoices and site fees online through an integrated payment service provider, allowing users to process credit and debit card payments.

• CampManager’s online booking system automatically checks availability, calculates pricing based on user-defined rates, and can allocate the most appropriate unit or pitch, or allow the customer to select their own.

• Third party bookings from a range of distribution channels can be accepted and managed, with real-time availability sync to prevent double-booking.

CampManager FAQs

CampManager FAQs

Below are some frequently asked questions for CampManager.

Q. What type of pricing plans does CampManager offer?

CampManager offers the following pricing plans:

Pricing model: Subscription

Free Trial: Not Available

Contact CampManager for pricing information.

Q. What are the main features of CampManager?

CampManager offers the following features:

  • Billing & Invoicing
  • Calendar Management

Q. Who are the typical users of CampManager?

CampManager has the following typical customers:

Small Business, Mid Size Business

Q. What languages does CampManager support?

CampManager supports the following languages:

English

Q. What type of pricing plans does CampManager offer?

CampManager has the following pricing plans:

Subscription

Q. Does CampManager support mobile devices?

We do not have any information about what devices CampManager supports

Q. What other apps does CampManager integrate with?

CampManager integrates with the following applications:

PayPal, Worldpay

Q. What level of support does CampManager offer?

CampManager offers the following support options:

Phone Support, Online Support