ProcessMaker

ProcessMaker

Online business process management (BPM) & workflow software

4.5/5 (51 reviews)

ProcessMaker Overview

ProcessMaker offers Enterprise businesses a process management (BPM) and workflow software solution that can be deployed online via the cloud or installed on-premise. Claiming to improve efficiency across the build, run, report, and optimization of business processes, ProcessMaker pairs an intuitive desktop UI with mobile apps. Available across three scalable pricing tiers of Standard, Corporate and Enterprise, the product’s core feature set includes a drag and drop BPMN 2.0 Process Designer for diagramming activities, events and gateways. The web-based editor also imports and exports in BPMN (Business Process Modeling Notation), while a Dynaform Designer similarly makes responsive HTML5 web form composition easier without requiring any coding. Basic and customizable advanced dashboards visualize KPI data, with other tools adding an output document builder, email cases inbox, plus user management options for setting role-based access permissions.

REST API support allows developers to extend integration and interaction with third party apps, beyond those already compatible. The ProcessMaker mobile apps for iOS and Android then go further with online and offline forms access and native features. These include personal and group inboxes, form auto-saving, case search functionality and specific fields for mobile form creation including finger signature capture, barcode scanning, geo-tagging, plus attachment support for images, audio and video etc.

Pricing

Starting from
US$1 500,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Canada, Europe, India, Latin America and 3 others, Mexico, Middle-East and Africa, United States

Supported Languages

English, French, Italian, Portuguese, Spanish

ProcessMaker Reviews

Overall rating
4.5/5
88% positive reviews
29
Excellent
16
Very good
6
Average
0
Poor
0
Terrible
Douglas O.

Good for end user, Bad for reporting and case tracking

Used Daily for 2+ years
Reviewed on 2019/06/25
Review Source: Capterra

Migrating the different process in the company about financial and open cases.
For example, the process for request access to IT, is in ProcessMaker, and reduce the time for response and the user can track the ticket approved

Pros

Easy for use, principal for the end users and Administrators. The easy development the different process in the company. ProcessMaker help us to safe the planet, migrating the paper to digital forms

Cons

The reports, is more easy create reports in other program compare with the reporting environment in the system and the part of case tracking is very dificult.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
José antonio B.

ProcessMaker experience

Used Daily for 1+ year
Reviewed on 2019/10/15
Review Source: Capterra

Started to used for quality process, connecting franchises and vendors to validate changes.. it was really usefil as we could engage several stakeholders that before had a very manual process.. process timings wer reduced from 30 days to less than 2

The interface is very web basic, but it has helped us significantly in our digitalization and process oriented journey

Pros

Very open BPM platform, can be connected to multiple platforms

Cons

Usability, ease of use is reasonable but a little updated

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Afolabi F.

Best BPM Software in the market

Used Daily for 2+ years
Reviewed on 2019/05/27
Review Source: Capterra

Processmaker is easy to use and customize. Highly recommended.

Pros

- This is an open source software that allows the easy automation of manual processes.
- Processmaker gets rid of the need for paper authorization with the use of digital signatures
- Easy to define and create a workflow process with the use of drag and drop objects
- The user interface is easy to use and understand
- Easy Integration with emails and financial systems

Cons

- Processmaker still has some compatibility issues with Internet explorer
- License is expensive
- As useful as this tool is, the ability for end users to reopen cases will be welcome

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Daniel M.

The Use of ProcessMaker in Automating AXA Mansard's Business Processes

Used Daily for 1+ year
Reviewed on 2019/10/14
Review Source: Capterra

So far, at AXA Mansard, we have automated over thirty (30) business processes including critical ones. This for us, has reduced the delay witnessed in getting processes to be approved across the company thereby resulting in an increase in TAT (turn around time). Also, the ProcessMaker Sales and Support teams have been very helpful as they have always been prompt in resolving issues/complaints presented. They have also exhibited proactivity as they check on our experience with the software at intervals.

Pros

Its ease of creation of workflows , affordability and customer support

Cons

Its "escalation feature" is limited in functionality

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Verified Reviewer

Good tool for process automation

Used Daily for 2+ years
Reviewed on 2019/10/11
Review Source: Capterra

We have used processmaker very successfully over the years. We are now outgrowing it’s capabilities.

Pros

Processmaker allows us to automate processes that were previously pdf forms. A big help at a time we could not afford a full featured ECM system.

Cons

To build moderately complex processes some knowledge of PHP programming is nearly essential.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10

ProcessMaker Pricing

Starting from
US$1 500,00/month
Pricing options
Free Trial
Subscription
Value for money

A 30-day trial is available, after which pricing is as follows:

Standard: Starts at $1500 per month
Corporate: Contact ProcessMaker directly for corporate pricing information
Enterprise: Contact ProcessMaker directly for Enterprise pricing information

ProcessMaker Features

  • API
  • Auditing
  • Automatic Notifications
  • Custom Fields
  • Data Import/Export
  • Reporting & Statistics
  • Third Party Integration
  • Workflow Management

  • Activity Dashboard
  • Activity Tracking
  • Audit Trail
  • Compliance Management
  • Customizable Reporting
  • Document Storage
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Monitoring
  • Real Time Data
  • Real Time Reporting

Additional information for ProcessMaker

Key features of ProcessMaker

  • Approval Process Control
  • Calendar Management
  • Document Management
  • Forms Management
  • Graphical Workflow Editor
  • Help Desk Management
  • Issue Tracking

Benefits

• BPMN 2.0 Process Designer is a web-based drag and drop process modeling tool for diagramming workflows using Business Process Modeling Notation to layout activities, events and gateways, with support for import/ export in BPMN 2.0 format.

• DynaForm Designer for creating HTML5 / JavaScript compliant, responsive and multi-lingual forms, subforms and grids without writing code, while allowing forms to be previewed across device platforms.

• Dashboard reporting promises personalized visibility onto process and employee performance with data visualizations, including two KPIs for measuring Process Efficiency Index (PEI) and Employee Efficiency Index (EEI).

• Additional core features include an output document builder for creating an array of printable output documents, user management for configuring role-based access, plus user portal and email cases inbox facilities.

• ProcessMaker companion mobile app for Android and iOS devices works alongside ProcessMaker 3.X to build workflow components, run processes, receive automated notifications, build custom dashboards and study performance metrics.

• REST API support enables developers to integrate ProcessMaker with other third party applications or script server interactions.

ProcessMaker FAQs

Below are some frequently asked questions for ProcessMaker.

Q. What type of pricing plans does ProcessMaker offer?

ProcessMaker offers the following pricing plans:

Starting from: US$1 500,00/month

Pricing model: Subscription

Free Trial: Available

A 30-day trial is available, after which pricing is as follows:

Standard: Starts at $1500 per month
Corporate: Contact ProcessMaker directly for corporate pricing information
Enterprise: Contact ProcessMaker directly for Enterprise pricing information

Q. What are the main features of ProcessMaker?

ProcessMaker offers the following features:

  • Approval Process Control
  • Calendar Management
  • Document Management
  • Forms Management
  • Graphical Workflow Editor
  • Help Desk Management
  • Issue Tracking

Q. Who are the typical users of ProcessMaker?

ProcessMaker has the following typical customers:

Large Enterprises, Mid Size Business

Q. What languages does ProcessMaker support?

ProcessMaker supports the following languages:

English, French, Italian, Portuguese, Spanish

Q. What type of pricing plans does ProcessMaker offer?

ProcessMaker has the following pricing plans:

Subscription

Q. Does ProcessMaker support mobile devices?

ProcessMaker supports the following devices:

Android, iPhone, iPad

Q. What other apps does ProcessMaker integrate with?

ProcessMaker integrates with the following applications:

Drupal, Gmail, Joomla, LumApps, Microsoft Dynamics CRM, Microsoft Outlook, SAP Business One, Salesforce Sales Cloud, Zimbra

Q. What level of support does ProcessMaker offer?

ProcessMaker offers the following support options:

Online Support, Phone Support