ProcessMaker
About ProcessMaker
ProcessMaker offers Enterprise businesses a process management (BPM) and workflow software solution that can be deployed online via the cloud or installed on-premise. Claiming to improve efficiency across the build, run, report, and optimization of business processes, ProcessMaker pairs an intuitive desktop UI with mobile apps. Available across three scalable pricing tiers of Standard, Corporate and Enterprise, the product’s core feature set includes a drag and drop BPMN 2.0 Process Designer for diagramming activities, events and gateways. The web-based editor also imports and exports in BPMN (Business Process Modeling Notation), while a Dynaform Designer similarly makes responsive HTML5 web form composition easier without requiring any coding. Basic and customizable advanced dashboards visualize KPI data, with other tools adding an output document builder, email cases inbox, plus user management options for setting role-based access permissions.
REST API support allows developers to extend integration and interaction with third party apps, beyond those already compatible. The ProcessMaker mobile apps for iOS and Android then go further with online and offline forms access and native features. These include personal and group inboxes, form auto-saving, case search functionality and specific fields for mobile form creation including finger signature capture, barcode scanning, geo-tagging, plus attachment support for images, audio and video etc.
Key benefits of ProcessMaker
• BPMN 2.0 Process Designer is a web-based drag and drop process modeling tool for diagramming workflows using Business Process Modeling Notation to layout activities, events and gateways, with support for import/ export in BPMN 2.0 format.
• DynaForm Designer for creating HTML5 / JavaScript compliant, responsive and multi-lingual forms, subforms and grids without writing code, while allowing forms to be previewed across device platforms.
• Dashboard reporting promises personalized visibility onto process and employee performance with data visualizations, including two KPIs for measuring Process Efficiency Index (PEI) and Employee Efficiency Index (EEI).
• Additional core features include an output document builder for creating an array of printable output documents, user management for configuring role-based access, plus user portal and email cases inbox facilities.
• ProcessMaker companion mobile app for Android and iOS devices works alongside ProcessMaker 3.X to build workflow components, run processes, receive automated notifications, build custom dashboards and study performance metrics.
• REST API support enables developers to integrate ProcessMaker with other third party applications or script server interactions.
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- Industry: Computer Software
- Company size: 51–200 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
ProcessMaker - easy to use, flexible, highly customizable
Reviewed on 2018/11/22
Pros
The best part of this software is the form designer. It's highly flexible and can easily be used to create complex forms.
Another thing is the documentation. It's rich, extensive and very valuable to both beginners and advanced users.
Another thing is the great support. The few times I've had to contact support, their response was fast and very helpful
Cons
While the form designer (dynaform) is very useful, I think it's become more complicated to format using it than in earlier versions of the software.
I occasionally experience some lagging when I try to design very complex workflows.
I also think the interface looks dated and needs some updating
- Industry: Banking
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Rich text for email template
Reviewed on 2019/05/20
Truly workflow has been simplified, regular office business processes have been automated. Instead...
Truly workflow has been simplified, regular office business processes have been automated. Instead of having to carry papers about from one office to another for approvals I can simply create a form On processmaker and route them digitally through the required offices
Pros
I really like the idea of the Rich text for the email template building. The rich text enables me design email templates without having to write the html scripts.
Furthermore,The pm functions are easy to understand and it's very easy to call the variables out on any dynaform.
Lastly, this application supports Javascript which is the simplest language to learn. With the javascript the forms can be controlled to suit the business requirements.
Forms can also be easily customized using html in the panel web control feature.
Cons
The mobile application version needs a little attention. The mobile application is great because it makes users in out office location take on pending request without having to use a desktop. However, I think processmaker should work on the interface and response of the mobile app to enhance user experience .
- Industry: Higher Education
- Company size: 10,000+ Employees
- Used for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
Ok tool that was not what we needed | Ended up abandoning
Reviewed on 2019/09/23
I did not like it. I was forced to adopt the platform because C-Level execs saw demo and then said...
I did not like it. I was forced to adopt the platform because C-Level execs saw demo and then said we need this. Tasked with migrating a code base from another institution to our operations was already a arduous process, but then it only worked on PM2.5x migrating to 3x was going to require an extended effort that I could not implement due to the changes in the software (that were for the better).
Pros
Visually architect a workflow/business process.
Cons
I started training for PM2 and attempted to rework an add on from another campus for our workflow. I found the development process to be tedious and unncessarily complicated due to the multiple layers involved in the stack: PHP (old outdated library too), triggers for db's that operate independently of the PHP code. Old libraries like Gulliver that were a tad buggy. To compound things in order to make PM actually useful in the enterprise we had to purchase the support contract, which in itself wasn't very supportive.
- Industry: Mining & Metals
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Great Product easy to use.
Reviewed on 2018/04/18
Pros
Has a solution for every thing, if not there a lot of work around techniques to get your job done, the wiki page is just awesome you can find what ever you looking for thanks for the documentation team , great user experience and easy integration with other products.
on the other hand the case history is a feature to track where the job is stuck backup and restore is easy to use over all I like it very much you don't have to be a skilled developer to get your task done, I would recommend if you enhance the form builder page with more tools, over all estimate excellent product I recommend it.
Cons
based on my experience using process maker when you fill a from and save it to draft then reopen it all the filed which been filled is gone so If I for example spending 10 min to fill a custom from then for any reason the computer crashed it saved the form with no data on it I believe there's a work around on this situation but Ill prefer to have an auto save so I keep my word saved what ever happens, on parallel task if some one toke the lead the other person has no idea if he got the case or not I recommend to keep the task even if some one has processing it , in order to track it, also on expire date the should be some kind of notification one the expiration date is approaching other that those every thing is great. thank you process maker team you did a great job.
- Industry: Financial Services
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Best BPM Software in the market
Reviewed on 2019/05/27
Processmaker is easy to use and customize. Highly recommended.
Processmaker is easy to use and customize. Highly recommended.
Pros
- This is an open source software that allows the easy automation of manual processes.
- Processmaker gets rid of the need for paper authorization with the use of digital signatures
- Easy to define and create a workflow process with the use of drag and drop objects
- The user interface is easy to use and understand
- Easy Integration with emails and financial systems
Cons
- Processmaker still has some compatibility issues with Internet explorer
- License is expensive
- As useful as this tool is, the ability for end users to reopen cases will be welcome
ProcessMaker FAQs
Below are some frequently asked questions for ProcessMaker.Q. What type of pricing plans does ProcessMaker offer?
ProcessMaker offers the following pricing plans:
- Pricing model: Free Version, Subscription
- Free Trial: Available
Free trials and an open-source edition are available, after which ProcessMaker offers the following options: Platform: Contact ProcessMaker directly for pricing information Pro: Contact ProcessMaker directly for pricing information Enterprise+: Contact ProcessMaker directly for pricing information
Q. Who are the typical users of ProcessMaker?
ProcessMaker has the following typical customers:
51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does ProcessMaker support?
ProcessMaker supports the following languages:
English, French, Italian, Portuguese, Spanish
Q. Does ProcessMaker support mobile devices?
ProcessMaker supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does ProcessMaker integrate with?
ProcessMaker integrates with the following applications:
Drupal, Gmail, Joomla, Microsoft Outlook, SAP Business One, Salesforce Sales Cloud, Zimbra Collaboration Suite
Q. What level of support does ProcessMaker offer?
ProcessMaker offers the following support options:
Email/Help Desk, Phone Support, 24/7 (Live rep)
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