ProcessMaker

Online business process management (BPM) & workflow software

About ProcessMaker

ProcessMaker offers Enterprise businesses a process management (BPM) and workflow software solution that can be deployed online via the cloud or installed on-premise. Claiming to improve efficiency across the build, run, report, and optimization of business processes, ProcessMaker pairs an intuitive desktop UI with mobile apps. Available across three scalable pricing tiers of Standard, Corporate and Enterprise, the product’s core feature set includes a drag and drop BPMN 2.0 Process Designer for diagramming activities, events and gateways. The web-based editor also imports and exports in BPMN (Business Process Modeling Notation), while a Dynaform Designer similarly makes responsive HTML5 web form composition easier without requiring any coding. Basic and customizable advanced dashboards visualize KPI data, with other tools adding an output document builder, email cases inbox, plus user management options for setting role-based access permissions.

REST API support allows developers to extend integration and interaction with third party apps, beyond those already compatible. The ProcessMaker mobile apps for iOS and Android then go further with online and offline forms access and native features. These include personal and group inboxes, form auto-saving, case search functionality and specific fields for mobile form creation including finger signature capture, barcode scanning, geo-tagging, plus attachment support for images, audio and video etc.

Pricing starting from:

US$1 500,00/month

  • Free Trial
  • Free Version
  • Subscription

Key benefits of ProcessMaker

• BPMN 2.0 Process Designer is a web-based drag and drop process modeling tool for diagramming workflows using Business Process Modeling Notation to layout activities, events and gateways, with support for import/ export in BPMN 2.0 format.

• DynaForm Designer for creating HTML5 / JavaScript compliant, responsive and multi-lingual forms, subforms and grids without writing code, while allowing forms to be previewed across device platforms.

• Dashboard reporting promises personalized visibility onto process and employee performance with data visualizations, including two KPIs for measuring Process Efficiency Index (PEI) and Employee Efficiency Index (EEI).

• Additional core features include an output document builder for creating an array of printable output documents, user management for configuring role-based access, plus user portal and email cases inbox facilities.

• ProcessMaker companion mobile app for Android and iOS devices works alongside ProcessMaker 3.X to build workflow components, run processes, receive automated notifications, build custom dashboards and study performance metrics.

• REST API support enables developers to integrate ProcessMaker with other third party applications or script server interactions.

Devices

Business size

S M L

Markets

Canada, India, Mexico, United States

Supported Languages

English, French, Italian, Portuguese, Spanish

Pricing starting from:

US$1 500,00/month

  • Free Trial
  • Free Version
  • Subscription

Images

Basic Dashboards illustrate performance across processes and employees, detailing a number of KPIs including Process Efficiency Index (PEI) and Employee Efficiency Index (EEI)
The web-based BPMN 2.0 Process Designer provides a drag and drop editor for graphically composing process model diagrams including the plotting of activities, events and gateways etc
ProcessMaker UI showing the Designer tab selected with drag and drop web controls available for composing a reimbursement form capturing user details and invoice details across a number of fields
An example of a Managers Dashboard detailing KPIs including Process Efficiency Index, User Efficiency, Completed Cases and overall Number Cases
ProcessMaker app for iOS and Android devices promises on or offline functionality, plus mobilized features across running processes, building forms and viewing dashboard reports while on the move
REST API support allows developers to create custom integration options between ProcessMaker and other third party standalone or web applications, along with administrators scripting interactions with the ProcessMaker server
User Management facilities allow administrators to define role-based access permissions, create groups and departments etc
User Portal comprises access to Cases Inbox, Search, and Document Management, with the ProcessMaker Inbox functioning as an Email inbox
An output document builder enables the creation of printable output documents such as receipts, letters, confirmations, invoices and contracts etc
The companion ProcessMaker mobile app for iOS and Android is used in conjunction with ProcessMaker 3.X environments and includes mobile-specific form fields such as finger signature capture
Advanced dashboards are customizable and allow users, administrators and managers to drill down deeper into any ProcessMaker data
Enterprise features include a Google Authentication Plugin that allows the Google Identity Platform to synchronize Google accounts with ProcessMaker
View 13 more
ProcessMaker video
ProcessMaker video
ProcessMaker screenshot: Basic Dashboards illustrate performance across processes and employees, detailing a number of KPIs including Process Efficiency Index (PEI) and Employee Efficiency Index (EEI) ProcessMaker screenshot: The web-based BPMN 2.0 Process Designer provides a drag and drop editor for graphically composing process model diagrams including the plotting of activities, events and gateways etc ProcessMaker screenshot: ProcessMaker UI showing the Designer tab selected with drag and drop web controls available for composing a reimbursement form capturing user details and invoice details across a number of fields ProcessMaker screenshot: An example of a Managers Dashboard detailing KPIs including Process Efficiency Index, User Efficiency, Completed Cases and overall Number Cases ProcessMaker screenshot: ProcessMaker app for iOS and Android devices promises on or offline functionality, plus mobilized features across running processes, building forms and viewing dashboard reports while on the move ProcessMaker screenshot: REST API support allows developers to create custom integration options between ProcessMaker and other third party standalone or web applications, along with administrators scripting interactions with the ProcessMaker server ProcessMaker screenshot: User Management facilities allow administrators to define role-based access permissions, create groups and departments etc ProcessMaker screenshot: User Portal comprises access to Cases Inbox, Search, and Document Management, with the ProcessMaker Inbox functioning as an Email inbox ProcessMaker screenshot: An output document builder enables the creation of printable output documents such as receipts, letters, confirmations, invoices and contracts etc ProcessMaker screenshot: The companion ProcessMaker mobile app for iOS and Android is used in conjunction with ProcessMaker 3.X environments and includes mobile-specific form fields such as finger signature capture ProcessMaker screenshot: Advanced dashboards are customizable and allow users, administrators and managers to drill down deeper into any ProcessMaker data ProcessMaker screenshot: Enterprise features include a Google Authentication Plugin that allows the Google Identity Platform to synchronize Google accounts with ProcessMaker

Features

Total features of ProcessMaker: 66

  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Alerts/Notifications
  • Approval Process Control
  • Audit Management
  • Automatic Backup
  • Barcode Recognition
  • Batch Processing
  • Business Process Automation
  • Business Process Control
  • Calendar Management
  • Case Management
  • Charting
  • Collaboration Tools
  • Compliance Tracking
  • Configurable Workflow
  • Customizable Dashboard
  • Customizable Fields
  • Customizable Forms
  • Customizable Templates
  • Dashboard Creation
  • Data Connectors
  • Data Import/Export
  • Data Visualization
  • Document Management
  • Document Templates
  • Drag & Drop
  • Email Management
  • Forms Management
  • Geographic Maps
  • Graphical Workflow Editor
  • HTML5 Technology
  • Help Desk Management
  • Indexing
  • Issue Tracking
  • Mobile Access
  • Mobile Signature Capture
  • Multi-Language
  • No-Code
  • Offline Access
  • Performance Metrics
  • Process Change Tracking
  • Process Control
  • Process Modeling & Designing
  • Progress Reports
  • Purchasing & Receiving
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Rules-Based Workflow
  • Search/Filter
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Tagging
  • Task Management
  • Templates
  • Third Party Integrations
  • User Management
  • User Profiles
  • Video Support
  • Visual Workflow Management
  • Web Forms
  • Workflow Configuration
  • Workflow Management

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Reviews

Overall rating

4,5 /5
(172)
Value for Money
4,2/5
Features
4,3/5
Ease of Use
4,3/5
Customer Support
4,2/5

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Showing 5 reviews of 172
Diego C.
Overall rating
  • Industry: Telecommunications
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Process Maker Best Workflow Platform

Reviewed on 2019/09/19

The platform has helped us a lot, we have created around 3 different flows and it has never given...

The platform has helped us a lot, we have created around 3 different flows and it has never given us any inconvenience that could not be fixed with some changes in user permissions, so I give my recommendation of the platform 100% Apart from this, the platform allows you to incorporate an unlimited number of users and the fact that the platform is designed in a web environment, which allows you to have access to the tool from any device and in case there is little, it has a mobile application. which allows you to have immediate and available access at any time

Pros

the use of the application is quite easy, knowledge of it is not necessary for the administration of the application, approvals and flows are quite friendly, and the best thing about the tool is the cost-benefit, process maker has come to facilitate our work on a daily basis, we use it to create an approval of the flow of purchases at a regional level and it has been very effective in addition to the report module is very accurate and allows you to export the information either in excel or work it in PowerBI

Cons

The only thing I can say that the application is bad is the customer service, the technical support is very late as the salespeople, we reached a point where we almost suspended the license for not having an offer for the renewal of In the same way, although the license price is very accessible, it is necessary to buy a license for each user and also for the flow created.

Douglas O.
Overall rating
  • Industry: Financial Services
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Good for end user, Bad for reporting and case tracking

Reviewed on 2019/06/25

Migrating the different process in the company about financial and open cases.
For example, the...

Migrating the different process in the company about financial and open cases.
For example, the process for request access to IT, is in ProcessMaker, and reduce the time for response and the user can track the ticket approved

Pros

Easy for use, principal for the end users and Administrators. The easy development the different process in the company. ProcessMaker help us to safe the planet, migrating the paper to digital forms

Cons

The reports, is more easy create reports in other program compare with the reporting environment in the system and the part of case tracking is very dificult.

Elvis U.
Overall rating
  • Industry: Insurance
  • Company size: 501-1 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

My experience using ProcessMaker Workflow Software

Reviewed on 2021/02/28

My experience so far with ProcessMaker has been positive but there is still some room for...

My experience so far with ProcessMaker has been positive but there is still some room for improvement.

Pros

One thing I like about ProcessMaker is that it can be accessed over the internet by using a token, making it possible to work from anywhere.

Cons

One thing I do not like about ProcessMaker is that it is still very much human cerntered. This can be taken care of if an automation feature is added.

Eric T.
Overall rating
  • Industry: Higher Education
  • Company size: 10 000+ Employees
  • Used Other for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

Ok tool that was not what we needed | Ended up abandoning

Reviewed on 2019/09/23

I did not like it. I was forced to adopt the platform because C-Level execs saw demo and then said...

I did not like it. I was forced to adopt the platform because C-Level execs saw demo and then said we need this. Tasked with migrating a code base from another institution to our operations was already a arduous process, but then it only worked on PM2.5x migrating to 3x was going to require an extended effort that I could not implement due to the changes in the software (that were for the better).

Pros

Visually architect a workflow/business process.

Cons

I started training for PM2 and attempted to rework an add on from another campus for our workflow. I found the development process to be tedious and unncessarily complicated due to the multiple layers involved in the stack: PHP (old outdated library too), triggers for db's that operate independently of the PHP code. Old libraries like Gulliver that were a tad buggy. To compound things in order to make PM actually useful in the enterprise we had to purchase the support contract, which in itself wasn't very supportive.

Nothando M.
Overall rating
  • Industry: Banking
  • Company size: 10 000+ Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Great Workflow Solution

Reviewed on 2021/02/06

Overall, i was satisfied with the level of productivity i got from using this software alone....

Overall, i was satisfied with the level of productivity i got from using this software alone. Especially in a small/medium company. I have to say that I really did not experience any unforeseen crashes, the software also responds quite well to changes ( except upgrades, it was terrible), the workflows have to be checked after each upgrade because sometimes, they break.

Pros

I used ProcessMaker for a year but in 2 different companies and under 2 different licences and the following features were the most appealing to me.
1. The layout was familiar from the word go - ProcessMaker utilizes an almost email like generic layout which made it easy for me to understand it, use it and implement it. There is a section for drafts and even one for inbox.
2. Allows easy tracking and workflow management because of how the folders are split out hence a positive addition for the business as a whole - you are able to view due dates at first glance, see prioritized tasks and have a real time snapshot of where your project is..
3. It is not the hardest tool to use, in fact it's actually quite easy - ProcesMAker actually utilizes the drag and drop feature that is a very familiar feature as computer OS systems also have it, using it for the first time does not feel like it's the first time.
4. Since it's a cloud software, you can access all your data on several devices and different locations as long as you have a connection. This is very convenient. I also noticed that sometimes, I did not have to be logged into the company network to access my data.
5. It works well, smoothly and feels good to use.

Cons

I think the license is a bit expensive and if the company is big then this is a revenue drain. The problem is that the license is on a per user basis. A product that requires so many licenses ultimately slows down the business, spare licenses would help alleviate this problem but I have not seen the initiative yet.
Performance of individual users within the software is also greatly affected by how hard it is to create reports, a user needs to take time and understand the software before he/she can perform reports.
The user interface, even though familiar , feels a little bit outdated and could use an upgrade or a make-over.
Lastly, when you run into issues, customer support is not the best, could be improved.
Broken workflows area a lot to fix and usually happen after a system upgrade, this could be improved.

Showing 5 reviews of 172 Read all reviews

ProcessMaker FAQs

Below are some frequently asked questions for ProcessMaker.

ProcessMaker offers the following pricing plans:

  • Starting from: US$1 500,00/month
  • Pricing model: Free, Subscription
  • Free Trial: Available

A 30-day trial is available, after which pricing is as follows: Standard: Starts at $1500 per month Corporate: Contact ProcessMaker directly for corporate pricing information Enterprise: Contact ProcessMaker directly for Enterprise pricing information

We do not have any information about ProcessMaker features

ProcessMaker has the following typical customers:

51-200, 201-500, 501-1 000, 1 001+

ProcessMaker supports the following languages:

English, French, Italian, Portuguese, Spanish

ProcessMaker supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

ProcessMaker integrates with the following applications:

Drupal, Gmail, Joomla, Microsoft Outlook, SAP Business One, Salesforce Sales Cloud, Zimbra Collaboration Suite

ProcessMaker offers the following support options:

Email/Help Desk, Phone Support, 24/7 (Live rep)

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