Versature

Cloud-based VoIP communications platform for business users

About Versature

net2phone Canada for iOS then provides a free companion mobile app that allows net2phone Canada users to extend business phone services away from the desk. With secured login, it features a dial pad, plus a configurable caller ID for displaying a Versature business number for inbound and outbound calls. A contact directory facilitates one-touch dialing across an organization’s contact book or those locally stored, while presence awareness shows which users are online. Call histories and configurable answering rules are joined by voicemail access, along with call conferencing, transfer and recording capabilities. In addition, the app also offers a “call pull” option for seamlessly moving live calls between mobile and office desk phones.

Key benefits of Versature

• net2phone Canada is a cloud-based VoIP communications provider offering Polycom VVX telephone hardware options that promise integration with leading SaaS-based tools and call data analysis software.

• Per month, per user payment plans are scalable up to Premier level and includes unlimited international calling to over 40 countries plus free VoIP phones that are configured and shipped for plug & play connection.

• net2phone Canada Insights provides a Performance Wallboard offering gamified team, call center and individual agent performance charts, plus audio conversation records and a Call Centre Web Header making call queue waiting times visible to customers.

• The companion net2phone Canada mobile app for iOS devices provides native access to features including call conferencing, transfer and recording, along with "call pull" for transferring a live call from app to deskphone.

• Third-party integrations include Salesforce, Klipfolio, Slack, Google Chrome, Google Sheets, Microsoft Office 356, blueButler and leading social networks such as Facebook and Twitter.

Devices

Business size

S M L

Markets

Canada, United States

Supported Languages

English

Images

The Conference Pod allows users to schedule and manage conference calls from a web interface.
SONAR is net2phone Canada's customer self-service portal. Here, users can manage a variety of call and system preferences as well as review messages, call history, contacts, and more.
Create custom wallboards to track your team and call data.
The Academy is accessible to any user and has a wide range of tutorials and walkthroughs on how to use your net2phone Canada products.
View 5 more
Versature video
Versature screenshot: The Conference Pod allows users to schedule and manage conference calls from a web interface. Versature screenshot: SONAR is net2phone Canada's customer self-service portal. Here, users can manage a variety of call and system preferences as well as review messages, call history, contacts, and more. Versature screenshot: Create custom wallboards to track your team and call data. Versature screenshot: The Academy is accessible to any user and has a wide range of tutorials and walkthroughs on how to use your net2phone Canada products.

Features

Total features of Versature: 38

  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Auto-Dialer
  • Automatic Call Distribution
  • CRM
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Transfer
  • Caller ID
  • Charting
  • Client Portal
  • Computer Telephony Integration
  • Conferencing
  • Contact Management
  • Data Visualization
  • Email Management
  • Event Logs
  • Fax Management
  • Gamification
  • IVR / Voice Recognition
  • Mobile Access
  • Multi-Channel Communication
  • Multiple Parties
  • Queue Management
  • Reporting & Statistics
  • Reporting/Analytics
  • SIP Trunking
  • Search/Filter
  • Secure Data Storage
  • Social Media Integration
  • Third Party Integrations
  • Unified Communications
  • Voice Mail
  • Website Integration

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Reviews

Overall rating

4,6 /5
(9)
Value for Money
4,6/5
Features
4,7/5
Ease of Use
4,6/5
Customer Support
4,8/5

Already have Versature?

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Showing 5 reviews of 9
Susan G.
Overall rating
  • Industry: Architecture & Planning
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Impressed

Reviewed on 2018/10/24

I really like this service. I think it is a great new way of having office phones with fantastic...

I really like this service. I think it is a great new way of having office phones with fantastic customer support. The company is located in Ottawa with their support teams there as well so you are actually talking to a person who knows the company/your problems and not a bot or someone overseas in a call centre.

Pros

Pros of this service: It is easy to use which is great but the best thing by far is their technical support team. My firm was having issues with our internet which was causing poor call quality and the team helped immensely. They followed up and kept on top of our case constantly making sure we were getting the best service. I worked with rep specifically to rectify the issue and he was fantastic.

Cons

If your internet provider (like Rogers or Bell) does stuff to their lines which effects your internet speed/quality it can have an effect on the phones but this is uncommon

Chris K.
Overall rating
  • Industry: Wholesale
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

You Need Versature! It'll Change The Way You Do Business!

Reviewed on 2019/04/10

Versature has taken the way we communicate with our clients to the next level. Allowing us to get...

Versature has taken the way we communicate with our clients to the next level. Allowing us to get the customers to the right department effortlessly and effectively. We never experience any downtime or service interruptions.

Pros

- Fast and Reliable Service From Service Team & Technicians
- Effective Business Solutions
- Competitive Market Pricing

Cons

We have no complaints to report about Versatures services they provide.

Jennifer L.
Overall rating
  • Industry: Insurance
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Versature Phone System for Mid size office

Reviewed on 2019/04/11

We are now able to track all calls, specific times of day and brokers on the phone which is helpful...

We are now able to track all calls, specific times of day and brokers on the phone which is helpful to ensure that the clients are being serviced to the best of our ability. The initial set up was smooth, changing from one phone service to another had no issue. The support was great.

Pros

I think that the ease of use for the system is quite good. It is easy to go from tab to tab and the information provided is very helpful. The reports are easy to read and provide a good amount of stats.

Cons

Sometimes the call quality is not the best. In our experience if a client is using a speaker phone or certain cell phone providers there can be a hard time to hear over the line.

Lisa B.
Overall rating
  • Industry: Computer Software
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Office Manager

Reviewed on 2018/10/24

It was and is fantastic. They support team is awesome. I now rarely have to reach out to them.

It was and is fantastic. They support team is awesome. I now rarely have to reach out to them.

Pros

Ease of use. As the administrator of the phone system, I had full control. Easy to log in.

Cons

As we were an early client to Versature, our active directory was not updated unless their support team did it. They have not rectified this problem.

Ryan F.
Overall rating
  • Industry: Financial Services
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Versature saved us from a legacy phone system disaster!

Reviewed on 2018/10/24

We had a large phone system that cost us hundreds of dollars each time a technician came out. It...

We had a large phone system that cost us hundreds of dollars each time a technician came out. It was costing us thousands of dollars a year to maintain. The change to Versature saved us a ton of money and put control back into our hands.

Pros

Ease of use, fantastic remote access, very simple to train others, very reasonable cost.

Cons

I've yet to experience any real negatives, will be certain to update if I do.

Showing 5 reviews of 9 Read all reviews

Versature FAQs

Below are some frequently asked questions for Versature.

Versature offers the following pricing plans:

  • Starting from: US$29,99/month
  • Pricing model: Subscription
  • Free Trial: Not Available

Business Lite = $29.99 per month Business Select = $39.99 per month Business Premier = $49.99 per month Add-ons also available – see website for full details.

We do not have any information about Versature features

Versature has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Versature supports the following languages:

English

Versature supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Versature integrates with the following applications:

Facebook, Google Drive, Klipfolio, Microsoft 365, Salesforce Sales Cloud, Slack

Versature offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Versature.