Tonkean

Tonkean

Process Automation for Human-in-the-Loop Workflows

4.4/5 (27 reviews)

Tonkean Overview

For mid-market and small enterprises, Tonkean is a human-centric process automation platform designed to transform the way people and systems work together. By combining iPaaS (integration platform as a service), RPA (robotic process automation), and BPM (business process management), Tonkean integrates, automates, and orchestrates end-to-end business processes for both systems and people. Tonkean's AI-powered bot workers manage thousands of business processes a day and seamlessly integrate with enterprise systems like Salesforce, Slack, Google, Zendesk, Intercom, and more.

Using an intuitive, no-code workflow builder, operations teams can easily streamline any business workflow end-to-end, including business logic, data manipulation, and people coordination. The workflow builder helps users create and manage risk workflows, approval processes, work delegation and status reporting. Businesses utilize Tonkean across operations, customer success, sales, IT, finance, and more to help drive better processes. From the mission control center, users can monitor and manage all activity from one central place. Other use cases include support workflows, sales and customer success, project management, and team management automation.

Pricing

Starting from
US$999,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

Tonkean Reviews

Overall rating
4.4/5
93% positive reviews
12
Excellent
13
Very good
2
Average
0
Poor
0
Terrible
Cody S.

Powerful, complex, quite the learning curve

Used Daily for 6-12 months
Reviewed on 2019/04/09
Review Source: Capterra

Pros

Integrates with many data sources and allows users to display and calculate data in many ways. It has virtually unlimited combinations with regards to how you can display data. Your imagination will likely be your limiting factor before the platform.

Support team is international, but responsive. Reported bugs are fixed quickly and the platform is constantly updated.

Value of the service for the money is much better than similar services.

Cons

High learning curve, not a lot of documentation for customers. Have to lean on the support team quite a bit to understand how to configure the service. Due to limited documentation attribute values that are available to the user are ambiguous. When pulling details from various services like TeamWork you are mostly experimenting with trial and error until you either give up and contact support or get lucky and find the right attribute value that exists in TW. It would be helpful if Tonkean can get better at displaying all available attributes for each field pulled in from a service.

Having a dedicated and dynamic graph dashboard for each List would be nice instead of cramming it all at the very top.

Response from Tonkean

Thanks for the review Cody! It's good to hear that you found the platform powerful to use, and we appreciate your suggestions on how we can improve.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Marcelo alejandro R.

Loving the product

Used Daily for 6-12 months
Reviewed on 2019/04/12
Review Source: Capterra

Excellent experience overall. From the product, we are working on optimizing our internal overations overall. Sales pipeline, Operations management, Delivery management. Each area with different needs, all being fullfilled by tonkean.

Metrics are also a powerhouse for us, that allow us to track how we are doing

Pros

Its amazing how we were able to integrate with our company processes and completely enhance the reviews and reminders.

Meetings and action items are always on point and ready for us

Cons

The product is still under development, so we are encountering minor bugs still. But the team is very responsive and quick to resolve them

Response from Tonkean

Thanks for the review Marcelo! We are very glad you find the product able to optimize your company's processes across different functions. We are constantly working on improving the product, and we absolutely strive to ensure our customers have the best support possible.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Matt S.

Tonkean - helpful software

Used Daily for 6-12 months
Reviewed on 2019/04/05
Review Source: Capterra

Pros

My administrator setup slack integration, which automatically sends alerts based on the age/status of Freshdesk tickets. This has made managing the support role considerably simpler!

Cons

It isn't clear if this is Tonkean specific or an issue with our setup, but it would be nice if it had more intelligence concerning what alerts get passed through.

Response from Tonkean

Thanks for the review Matt! Through our Workflow Builder what alerts get sent when is fully customizable. Feel free to connect if you'd like to see how to configure your setup.

Rating breakdown

Ease of Use

Likelihood to recommend

5.0/10
Bhaskarray B.

Amazing Project Management Tool !!!!

Used Daily for 1+ year
Reviewed on 2019/04/05
Review Source: Capterra

It helped me to make my job much easier and faster.

Pros

Ease of integrating it with Slack. Runs super fast on Windows and Mac both

Cons

I would love to see it working on mobile phone just how it works on web browser

Response from Tonkean

Thanks for the review Bhaskarray! I'd recommend checking out mobile app both on iOS and Android and see if that provides a better experience for you on mobile!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Anthony F.

Tonkean is very useful, but could benefit from a more robust dashboard

Used Weekly for 1+ year
Reviewed on 2019/04/05
Review Source: Capterra

Pros

Tonkean has made it very easy for one of our managing partners to keep any eye on all the projects in the works for one of our primary clients. I also think the reminders to update the status of different projects are helpful in spurring me to keep up to date on the software.

Cons

I am only an "ordinary user" (not a Tonkean administrator), so I am unable to create my own matters. Additionally, I wish there was an overall "dashboard" which didn't just list my outstanding projects, but actually showed the status and due dates for each in one easy to see and read place.

Response from Tonkean

Thanks for the review and recommendation Anthony! We're glad that you found the product easy to use.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

Tonkean Pricing

Starting from
US$999,00/month
Pricing options
Free Trial
Subscription
Value for money

Discount on annual memberships. Based on number of transactions.

Contact Tonkean for pricing information.

Tonkean Features

  • API
  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • Compliance Management
  • Reporting & Statistics
  • Third Party Integration
  • Workflow Management

  • Audit Trail
  • Auditing
  • Custom Fields
  • Customizable Reporting
  • Data Import/Export
  • Document Storage
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Monitoring
  • Real Time Data
  • Real Time Reporting

Additional information for Tonkean

Key features of Tonkean

  • API
  • Ad hoc Analysis
  • Approval Process Control
  • Benchmarking
  • Calendar Management
  • Collaboration Tools
  • Dashboard
  • Data Analysis
  • Document Management
  • Forms Management
  • Graphical Workflow Editor
  • Key Performance Indicators
  • Metadata Management
  • Mobile Access
  • Multiple Data Sources
  • Performance Metrics
  • Predictive Analytics
  • Profitability Analysis
  • Strategic Planning
  • Task Management
  • Trend / Problem Indicators
  • Web Services

Benefits

• Use the workflow builder to create and map out support end-to-end workflows for support ticket escalation, intelligent ticket routing, automatic ticket assignment, etc.

• Tonkean supports 1000+ integrations to help users streamline their workflow.

• Removes dependency on developers or technical resources.

• Users can track and manage all of their activity easily from the central mission control dashboard.

• Automated notifications ensure users follow-up on, and do not forget about, specific tasks or action items.

Tonkean FAQs

Below are some frequently asked questions for Tonkean.

Q. What type of pricing plans does Tonkean offer?

Tonkean offers the following pricing plans:

Starting from: US$999,00/month

Pricing model: Subscription

Free Trial: Available

Discount on annual memberships. Based on number of transactions.

Contact Tonkean for pricing information.

Q. What are the main features of Tonkean?

Tonkean offers the following features:

  • API
  • Ad hoc Analysis
  • Approval Process Control
  • Benchmarking
  • Calendar Management
  • Collaboration Tools
  • Dashboard
  • Data Analysis
  • Document Management
  • Forms Management
  • Graphical Workflow Editor
  • Key Performance Indicators
  • Metadata Management
  • Mobile Access
  • Multiple Data Sources
  • Performance Metrics
  • Predictive Analytics
  • Profitability Analysis
  • Strategic Planning
  • Task Management
  • Trend / Problem Indicators
  • Web Services

Q. Who are the typical users of Tonkean?

Tonkean has the following typical customers:

Large Enterprises, Mid Size Business, Non Profit, Public Administrations

Q. What languages does Tonkean support?

Tonkean supports the following languages:

English

Q. What type of pricing plans does Tonkean offer?

Tonkean has the following pricing plans:

Subscription

Q. Does Tonkean support mobile devices?

Tonkean supports the following devices:

Android, iPhone, iPad

Q. What other apps does Tonkean integrate with?

Tonkean integrates with the following applications:

Basecamp, Freshdesk, HubSpot Marketing, JIRA Software, Salesforce Marketing Cloud, SendGrid, Smartsheet, Wrike, Zendesk, Zoho CRM

Q. What level of support does Tonkean offer?

Tonkean offers the following support options:

Online Support, Phone Support