For mid-market and small enterprises, Tonkean is a human-centric process automation platform designed to transform the way people and systems work together. By combining iPaaS (integration platform as a service), RPA (robotic process automation), and BPM (business process management), Tonkean integrates, automates, and orchestrates end-to-end business processes for both systems and people. Tonkean's AI-powered bot workers manage thousands of business processes a day and seamlessly integrate with enterprise systems like Salesforce, Slack, Google, Zendesk, Intercom, and more.
Using an intuitive, no-code workflow builder, operations teams can easily streamline any business workflow end-to-end, including business logic, data manipulation, and people coordination. The workflow builder helps users create and manage risk workflows, approval processes, work delegation and status reporting. Businesses utilize Tonkean across operations, customer success, sales, IT, finance, and more to help drive better processes. From the mission control center, users can monitor and manage all activity from one central place. Other use cases include support workflows, sales and customer success, project management, and team management automation.
Pros
Integrates with many data sources and allows users to display and calculate data in many ways. It has virtually unlimited combinations with regards to how you can display data. Your imagination will likely be your limiting factor before the platform.
Support team is international, but responsive. Reported bugs are fixed quickly and the platform is constantly updated.
Value of the service for the money is much better than similar services.
Cons
High learning curve, not a lot of documentation for customers. Have to lean on the support team quite a bit to understand how to configure the service. Due to limited documentation attribute values that are available to the user are ambiguous. When pulling details from various services like TeamWork you are mostly experimenting with trial and error until you either give up and contact support or get lucky and find the right attribute value that exists in TW. It would be helpful if Tonkean can get better at displaying all available attributes for each field pulled in from a service.
Having a dedicated and dynamic graph dashboard for each List would be nice instead of cramming it all at the very top.
Thanks for the review Cody! It's good to hear that you found the platform powerful to use, and we appreciate your suggestions on how we can improve.
Excellent experience overall. From the product, we are working on optimizing our internal overations overall. Sales pipeline, Operations management, Delivery management. Each area with different needs, all being fullfilled by tonkean.
Metrics are also a powerhouse for us, that allow us to track how we are doing
Pros
Its amazing how we were able to integrate with our company processes and completely enhance the reviews and reminders.
Meetings and action items are always on point and ready for us
Cons
The product is still under development, so we are encountering minor bugs still. But the team is very responsive and quick to resolve them
Thanks for the review Marcelo! We are very glad you find the product able to optimize your company's processes across different functions. We are constantly working on improving the product, and we absolutely strive to ensure our customers have the best support possible.
Pros
My administrator setup slack integration, which automatically sends alerts based on the age/status of Freshdesk tickets. This has made managing the support role considerably simpler!
Cons
It isn't clear if this is Tonkean specific or an issue with our setup, but it would be nice if it had more intelligence concerning what alerts get passed through.
Thanks for the review Matt! Through our Workflow Builder what alerts get sent when is fully customizable. Feel free to connect if you'd like to see how to configure your setup.
It helped me to make my job much easier and faster.
Pros
Ease of integrating it with Slack. Runs super fast on Windows and Mac both
Cons
I would love to see it working on mobile phone just how it works on web browser
Thanks for the review Bhaskarray! I'd recommend checking out mobile app both on iOS and Android and see if that provides a better experience for you on mobile!
Pros
Tonkean has made it very easy for one of our managing partners to keep any eye on all the projects in the works for one of our primary clients. I also think the reminders to update the status of different projects are helpful in spurring me to keep up to date on the software.
Cons
I am only an "ordinary user" (not a Tonkean administrator), so I am unable to create my own matters. Additionally, I wish there was an overall "dashboard" which didn't just list my outstanding projects, but actually showed the status and due dates for each in one easy to see and read place.
Thanks for the review and recommendation Anthony! We're glad that you found the product easy to use.
Discount on annual memberships. Based on number of transactions.
Contact Tonkean for pricing information.
• Use the workflow builder to create and map out support end-to-end workflows for support ticket escalation, intelligent ticket routing, automatic ticket assignment, etc.
• Tonkean supports 1000+ integrations to help users streamline their workflow.
• Removes dependency on developers or technical resources.
• Users can track and manage all of their activity easily from the central mission control dashboard.
• Automated notifications ensure users follow-up on, and do not forget about, specific tasks or action items.
Below are some frequently asked questions for Tonkean.
Tonkean offers the following pricing plans:
Starting from: US$999,00/month
Pricing model: Subscription
Free Trial: Available
Discount on annual memberships. Based on number of transactions.
Contact Tonkean for pricing information.
Tonkean offers the following features:
Tonkean has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations
Tonkean supports the following languages:
English
Tonkean has the following pricing plans:
Subscription
Tonkean supports the following devices:
Android, iPhone, iPad
Tonkean integrates with the following applications:
Basecamp, Freshdesk, HubSpot Marketing, JIRA Software, Salesforce Marketing Cloud, SendGrid, Smartsheet, Wrike, Zendesk, Zoho CRM
Tonkean offers the following support options:
Online Support, Phone Support
