About Tonkean

For mid-market and larger enterprises, Tonkean is a robotic automation & management platform built for operations teams that connects systems, automates work, and coordinates people, allowing teams to focus on what actually matters.

Tonkean's Workbots connects to 1000+ enterprise systems, intelligently automates repetitive work, and manages end-to-end business processes for both systems and people. Operations teams in enterprises like Microsoft, Salesforce, Thomson Reuters, and TripActions manage thousands of business processes a day across legal, finance, internal audit, customer success, sales, marketing, HR, and IT.

Using an intuitive, no-code workflow builder, operations teams can easily streamline business workflows like intake, request handling, routing, escalation, data collection, approvals, and process coordination. Tonkean Workbots automates the tedious and manual task of people coordination by learning individual behavior and following up at the right time, right place. With a comprehensive live report, the status of items and overall metrics of each processes can be monitored and acted upon to maximize effectiveness and make sure nothing falls through the cracks.

Pricing starting from:

US$30 000,00/year

  • Free Trial
  • Subscription

Key benefits of Tonkean

* Eliminate manual tasks with Tonkean Workbots that automate work and coordinate people.
* Train bots without any coding using an intuitive, visual workflow builder.
* Easily connect to your existing systems with 1000+ connectors to minimize change management.
* Improve adoption of processes by reaching people where they are, email, Slack, or Microsoft Teams.
* Manage the end-to-end process with a live report providing item details and overall metrics.

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Pricing starting from:

US$30 000,00/year

  • Free Trial
  • Subscription

Images

Use the workflow builder to create end-to-end processes
Streamline your workflow with access to 1000+ integrations
Utilize pre-built bot worker templates
Track and manage all activity from a central dashboard
Track personal items on the calendar
View 6 more
Tonkean video
Tonkean video
Tonkean screenshot: Use the workflow builder to create end-to-end processes Tonkean screenshot: Streamline your workflow with access to 1000+ integrations Tonkean screenshot: Utilize pre-built bot worker templates Tonkean screenshot: Track and manage all activity from a central dashboard Tonkean screenshot: Track personal items on the calendar

Features

Total features of Tonkean: 56

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Analysis
  • Alerts/Notifications
  • Approval Process Control
  • Attended Automation
  • Benchmarking
  • Business Process Automation
  • Business Process Control
  • Calendar Management
  • Client Management
  • Code-free Development
  • Collaboration Tools
  • Compliance Management
  • Compliance Tracking
  • Contract/License Management
  • Customizable Dashboard
  • Dashboard
  • Dashboard Creation
  • Data Management
  • Deadline Management
  • Design Management
  • Document Management
  • ETL Tools
  • Email Management
  • Forms Management
  • Graphical Workflow Editor
  • Image Recognition
  • Integration into Third Party Applications
  • Metadata Management
  • Mobile Access
  • Multiple Data Sources
  • No-Code
  • Optical Character Recognition
  • Performance Metrics
  • Predictive Analytics
  • Process Builder
  • Process Change Tracking
  • Process Modeling & Designing
  • Profitability Analysis
  • Reporting & Statistics
  • Reporting/Analytics
  • Status Tracking
  • Strategic Planning
  • Task Management
  • Task Progress Tracking
  • Template Management
  • Templates
  • Third Party Integrations
  • Unattended Automation
  • Visual Workflow Management
  • Web Services
  • Workflow Configuration
  • Workflow Management

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Reviews

Overall rating

4,3 /5
(27)
Value for Money
4/5
Features
4,1/5
Ease of Use
3,9/5
Customer Support
4,7/5

Already have Tonkean?

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Showing 5 reviews of 27
Marcelo alejandro R.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51-200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Loving the product

Reviewed on 2019/04/12

Excellent experience overall. From the product, we are working on optimizing our internal...

Excellent experience overall. From the product, we are working on optimizing our internal overations overall. Sales pipeline, Operations management, Delivery management. Each area with different needs, all being fullfilled by tonkean.

Metrics are also a powerhouse for us, that allow us to track how we are doing

Pros

Its amazing how we were able to integrate with our company processes and completely enhance the reviews and reminders.

Meetings and action items are always on point and ready for us

Cons

The product is still under development, so we are encountering minor bugs still. But the team is very responsive and quick to resolve them

Response from Tonkean

Thanks for the review Marcelo! We are very glad you find the product able to optimize your company's processes across different functions. We are constantly working on improving the product, and we absolutely strive to ensure our customers have the best support possible.

Cody S.
Overall rating
  • Industry: Computer Software
  • Company size: 51-200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Powerful, complex, quite the learning curve

Reviewed on 2019/04/09

Pros

Integrates with many data sources and allows users to display and calculate data in many ways. It has virtually unlimited combinations with regards to how you can display data. Your imagination will likely be your limiting factor before the platform.

Support team is international, but responsive. Reported bugs are fixed quickly and the platform is constantly updated.

Value of the service for the money is much better than similar services.

Cons

High learning curve, not a lot of documentation for customers. Have to lean on the support team quite a bit to understand how to configure the service. Due to limited documentation attribute values that are available to the user are ambiguous. When pulling details from various services like TeamWork you are mostly experimenting with trial and error until you either give up and contact support or get lucky and find the right attribute value that exists in TW. It would be helpful if Tonkean can get better at displaying all available attributes for each field pulled in from a service.

Having a dedicated and dynamic graph dashboard for each List would be nice instead of cramming it all at the very top.

Response from Tonkean

Thanks for the review Cody! It's good to hear that you found the platform powerful to use, and we appreciate your suggestions on how we can improve.

Aaron Y.
Overall rating
  • Industry: Computer Software
  • Company size: 1 001-5 000 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Good concept

Reviewed on 2019/04/05

Decent - still trying to find a home for it

Decent - still trying to find a home for it

Pros

Easy of use to on-board & good support.

Cons

Missing feature sets, more importantly no defined workflows (e.g. solutions) to guide users. Clunky to tie together concepts

Response from Tonkean

Thanks for the review and suggestions Aaron! We now have built-in templates in our product, which may help with providing some guidance. https://www.tonkean.com/templates/

Hope that helps in finding a use case for you. We'd also love to connect if you need more guidance!

Matt S.
Overall rating
  • Industry: Automotive
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 5.0 /10

Tonkean - helpful software

Reviewed on 2019/04/05

Pros

My administrator setup slack integration, which automatically sends alerts based on the age/status of Freshdesk tickets. This has made managing the support role considerably simpler!

Cons

It isn't clear if this is Tonkean specific or an issue with our setup, but it would be nice if it had more intelligence concerning what alerts get passed through.

Response from Tonkean

Thanks for the review Matt! Through our Workflow Builder what alerts get sent when is fully customizable. Feel free to connect if you'd like to see how to configure your setup.

Trenton W.
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 51-200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Support is incredible

Reviewed on 2019/04/05

Pros

The massive number and variety of integrations is seriously impressive. It definitely increases the value of the platform and the many use cases it can accomodate.

Also the support we receive is timely, and they will often bend over backwards to assist with problems we run into.

Cons

Mobile app, lack of view variety, and limited notes ability on items.

Response from Tonkean

Thanks for the review and suggestions Trenton! Our team is happy to hear that you've been impressed with the support.

Showing 5 reviews of 27 Read all reviews

Tonkean FAQs

Below are some frequently asked questions for Tonkean.

Tonkean offers the following pricing plans:

  • Starting from: US$30 000,00/year
  • Pricing model: Subscription
  • Free Trial: Available

Pricing based on number of transactions. Contact Tonkean for additional pricing information.

We do not have any information about Tonkean features

Tonkean has the following typical customers:

51-200, 201-500, 501-1 000, 1 001+

Tonkean supports the following languages:

English

Tonkean supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Tonkean integrates with the following applications:

Agile CRM, Asana, Basecamp, Bitbucket, Box, Facebook, Freshdesk, GitHub, GitLab, Gmail, Google Analytics, Google Calendar, Google Drive, Google Workspace, Harvest, HubSpot CRM, HubSpot Marketing Hub, HubSpot Sales Hub, Intercom, JIRA Service Management, Jira, Microsoft Excel, Microsoft Teams, Nutshell, Pipedrive, Salesforce Marketing Cloud, Salesforce Sales Cloud, SalesforceIQ, SendGrid, Slack, Smartsheet, Stride, Stripe, Tableau, Teamwork, Teamwork Desk, Trello, Wrike, Wunderlist, Zapier, Zendesk, Zoho CRM, monday.com

Tonkean offers the following support options:

Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

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