Tonkean

Tonkean

Robotic Process Automation for the Modern Enterprise

4.3/5 (27 reviews)

Tonkean Overview

For mid-market and larger enterprises, Tonkean is a robotic automation & management platform built for operations teams that connects systems, automates work, and coordinates people, allowing teams to focus on what actually matters.

Tonkean's Workbots connects to 1000+ enterprise systems, intelligently automates repetitive work, and manages end-to-end business processes for both systems and people. Operations teams in enterprises like Microsoft, Salesforce, Thomson Reuters, and TripActions manage thousands of business processes a day across legal, finance, internal audit, customer success, sales, marketing, HR, and IT.

Using an intuitive, no-code workflow builder, operations teams can easily streamline business workflows like intake, request handling, routing, escalation, data collection, approvals, and process coordination. Tonkean Workbots automates the tedious and manual task of people coordination by learning individual behavior and following up at the right time, right place. With a comprehensive live report, the status of items and overall metrics of each processes can be monitored and acted upon to maximize effectiveness and make sure nothing falls through the cracks.

Pricing

Starting from
US$30 000,00/year
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

Tonkean Reviews

Overall rating
4.3/5
93% positive reviews
11
Excellent
14
Very good
2
Average
0
Poor
0
Terrible
Cody S.

Powerful, complex, quite the learning curve

Used Daily for 6-12 months
Reviewed on 2019/04/09
Review Source: Capterra

Pros

Integrates with many data sources and allows users to display and calculate data in many ways. It has virtually unlimited combinations with regards to how you can display data. Your imagination will likely be your limiting factor before the platform.

Support team is international, but responsive. Reported bugs are fixed quickly and the platform is constantly updated.

Value of the service for the money is much better than similar services.

Cons

High learning curve, not a lot of documentation for customers. Have to lean on the support team quite a bit to understand how to configure the service. Due to limited documentation attribute values that are available to the user are ambiguous. When pulling details from various services like TeamWork you are mostly experimenting with trial and error until you either give up and contact support or get lucky and find the right attribute value that exists in TW. It would be helpful if Tonkean can get better at displaying all available attributes for each field pulled in from a service.

Having a dedicated and dynamic graph dashboard for each List would be nice instead of cramming it all at the very top.

Response from Tonkean

Thanks for the review Cody! It's good to hear that you found the platform powerful to use, and we appreciate your suggestions on how we can improve.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Marcelo alejandro R.

Loving the product

Used Daily for 6-12 months
Reviewed on 2019/04/12
Review Source: Capterra

Excellent experience overall. From the product, we are working on optimizing our internal overations overall. Sales pipeline, Operations management, Delivery management. Each area with different needs, all being fullfilled by tonkean.

Metrics are also a powerhouse for us, that allow us to track how we are doing

Pros

Its amazing how we were able to integrate with our company processes and completely enhance the reviews and reminders.

Meetings and action items are always on point and ready for us

Cons

The product is still under development, so we are encountering minor bugs still. But the team is very responsive and quick to resolve them

Response from Tonkean

Thanks for the review Marcelo! We are very glad you find the product able to optimize your company's processes across different functions. We are constantly working on improving the product, and we absolutely strive to ensure our customers have the best support possible.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Matt S.

Tonkean - helpful software

Used Daily for 6-12 months
Reviewed on 2019/04/05
Review Source: Capterra

Pros

My administrator setup slack integration, which automatically sends alerts based on the age/status of Freshdesk tickets. This has made managing the support role considerably simpler!

Cons

It isn't clear if this is Tonkean specific or an issue with our setup, but it would be nice if it had more intelligence concerning what alerts get passed through.

Response from Tonkean

Thanks for the review Matt! Through our Workflow Builder what alerts get sent when is fully customizable. Feel free to connect if you'd like to see how to configure your setup.

Rating breakdown

Ease of Use

Likelihood to recommend

5.0/10
Bhaskarray B.

Amazing Project Management Tool !!!!

Used Daily for 1+ year
Reviewed on 2019/04/05
Review Source: Capterra

It helped me to make my job much easier and faster.

Pros

Ease of integrating it with Slack. Runs super fast on Windows and Mac both

Cons

I would love to see it working on mobile phone just how it works on web browser

Response from Tonkean

Thanks for the review Bhaskarray! I'd recommend checking out mobile app both on iOS and Android and see if that provides a better experience for you on mobile!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Trenton W.

Support is incredible

Used Daily for 6-12 months
Reviewed on 2019/04/05
Review Source: Capterra

Pros

The massive number and variety of integrations is seriously impressive. It definitely increases the value of the platform and the many use cases it can accomodate.

Also the support we receive is timely, and they will often bend over backwards to assist with problems we run into.

Cons

Mobile app, lack of view variety, and limited notes ability on items.

Response from Tonkean

Thanks for the review and suggestions Trenton! Our team is happy to hear that you've been impressed with the support.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Tonkean Pricing

Starting from
US$30 000,00/year
Pricing options
Free Trial
Subscription
Value for money

Pricing based on number of transactions.

Contact Tonkean for additional pricing information.

Tonkean Features

  • API
  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • Compliance Management
  • Reporting & Statistics
  • Third Party Integration
  • Workflow Management

  • Audit Trail
  • Auditing
  • Custom Fields
  • Customizable Reporting
  • Data Import/Export
  • Document Storage
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Monitoring
  • Real Time Data
  • Real Time Reporting

Additional information for Tonkean

Key features of Tonkean

  • API
  • Ad hoc Analysis
  • Approval Process Control
  • Benchmarking
  • Calendar Management
  • Collaboration Tools
  • Dashboard
  • Data Analysis
  • Document Management
  • Forms Management
  • Graphical Workflow Editor
  • Key Performance Indicators
  • Metadata Management
  • Mobile Access
  • Multiple Data Sources
  • Performance Metrics
  • Predictive Analytics
  • Profitability Analysis
  • Strategic Planning
  • Task Management
  • Trend / Problem Indicators
  • Web Services

Benefits

* Eliminate manual tasks with Tonkean Workbots that automate work and coordinate people.
* Train bots without any coding using an intuitive, visual workflow builder.
* Easily connect to your existing systems with 1000+ connectors to minimize change management.
* Improve adoption of processes by reaching people where they are, email, Slack, or Microsoft Teams.
* Manage the end-to-end process with a live report providing item details and overall metrics.

Tonkean FAQs

Below are some frequently asked questions for Tonkean.

Q. What type of pricing plans does Tonkean offer?

Tonkean offers the following pricing plans:

Starting from: US$30 000,00/year

Pricing model: Subscription

Free Trial: Available

Pricing based on number of transactions.

Contact Tonkean for additional pricing information.

Q. What are the main features of Tonkean?

Tonkean offers the following features:

  • API
  • Ad hoc Analysis
  • Approval Process Control
  • Benchmarking
  • Calendar Management
  • Collaboration Tools
  • Dashboard
  • Data Analysis
  • Document Management
  • Forms Management
  • Graphical Workflow Editor
  • Key Performance Indicators
  • Metadata Management
  • Mobile Access
  • Multiple Data Sources
  • Performance Metrics
  • Predictive Analytics
  • Profitability Analysis
  • Strategic Planning
  • Task Management
  • Trend / Problem Indicators
  • Web Services

Q. Who are the typical users of Tonkean?

Tonkean has the following typical customers:

Large Enterprises, Mid Size Business, Non Profit, Public Administrations

Q. What languages does Tonkean support?

Tonkean supports the following languages:

English

Q. What type of pricing plans does Tonkean offer?

Tonkean has the following pricing plans:

Subscription

Q. Does Tonkean support mobile devices?

Tonkean supports the following devices:

Android, iPhone, iPad

Q. What other apps does Tonkean integrate with?

Tonkean integrates with the following applications:

Basecamp, Freshdesk, HubSpot Marketing, JIRA Software, Salesforce Marketing Cloud, SendGrid, Smartsheet, Wrike, Zendesk, Zoho CRM

Q. What level of support does Tonkean offer?

Tonkean offers the following support options:

Knowledge Base, Online Support, Phone Support, Video Tutorials