Tonkean Overview
What is Tonkean?
For mid-market and larger enterprises, Tonkean is a robotic automation & management platform built for operations teams that connects systems, automates work, and coordinates people, allowing teams to focus on what actually matters.
Tonkean's Workbots connects to 1000+ enterprise systems, intelligently automates repetitive work, and manages end-to-end business processes for both systems and people. Operations teams in enterprises like Microsoft, Salesforce, Thomson Reuters, and TripActions manage thousands of business processes a day across legal, finance, internal audit, customer success, sales, marketing, HR, and IT.
Using an intuitive, no-code workflow builder, operations teams can easily streamline business workflows like intake, request handling, routing, escalation, data collection, approvals, and process coordination. Tonkean Workbots automates the tedious and manual task of people coordination by learning individual behavior and following up at the right time, right place. With a comprehensive live report, the status of items and overall metrics of each processes can be monitored and acted upon to maximize effectiveness and make sure nothing falls through the cracks.
Tonkean Overview
Pricing
Pricing options
Pricing based on number of transactions.
Contact Tonkean for additional pricing information.
Tonkean Features
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Tonkean Reviews
Tonkean Reviews
Loving the product
Excellent experience overall. From the product, we are working on optimizing our internal overations overall. Sales pipeline, Operations management, Delivery management. Each area with different needs, all being fullfilled by tonkean.
Metrics are also a powerhouse for us, that allow us to track how we are doing
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Loving the product
Pros
Its amazing how we were able to integrate with our company processes and completely enhance the reviews and reminders.
Meetings and action items are always on point and ready for us
Cons
The product is still under development, so we are encountering minor bugs still. But the team is very responsive and quick to resolve them
Response from Tonkean
Thanks for the review Marcelo! We are very glad you find the product able to optimize your company's processes across different functions. We are constantly working on improving the product, and we absolutely strive to ensure our customers have the best support possible.
Powerful, complex, quite the learning curve
Pros
Integrates with many data sources and allows users to display and calculate data in many ways. It has virtually unlimited combinations with regards to how you can display data. Your imagination will likely be your limiting factor before the platform.
Support team is international, but responsive. Reported bugs are fixed quickly and the platform is constantly updated.
Value of the service for the money is much better than similar services.
Cons
High learning curve, not a lot of documentation for customers. Have to lean on the support team quite a bit to understand how to configure the service. Due to limited documentation attribute values that are available to the user are ambiguous. When pulling details from various services like TeamWork you are mostly experimenting with trial and error until you either give up and contact support or get lucky and find the right attribute value that exists in TW. It would be helpful if Tonkean can get better at displaying all available attributes for each field pulled in from a service.
Having a dedicated and dynamic graph dashboard for each List would be nice instead of cramming it all at the very top.
Response from Tonkean
Thanks for the review Cody! It's good to hear that you found the platform powerful to use, and we appreciate your suggestions on how we can improve.
Good concept
Decent - still trying to find a home for it
Pros
Easy of use to on-board & good support.
Cons
Missing feature sets, more importantly no defined workflows (e.g. solutions) to guide users. Clunky to tie together concepts
Response from Tonkean
Thanks for the review and suggestions Aaron! We now have built-in templates in our product, which may help with providing some guidance. https://www.tonkean.com/templates/
Hope that helps in finding a use case for you. We'd also love to connect if you need more guidance!
Tonkean - helpful software
Pros
My administrator setup slack integration, which automatically sends alerts based on the age/status of Freshdesk tickets. This has made managing the support role considerably simpler!
Cons
It isn't clear if this is Tonkean specific or an issue with our setup, but it would be nice if it had more intelligence concerning what alerts get passed through.
Response from Tonkean
Thanks for the review Matt! Through our Workflow Builder what alerts get sent when is fully customizable. Feel free to connect if you'd like to see how to configure your setup.
Support is incredible
Pros
The massive number and variety of integrations is seriously impressive. It definitely increases the value of the platform and the many use cases it can accomodate.
Also the support we receive is timely, and they will often bend over backwards to assist with problems we run into.
Cons
Mobile app, lack of view variety, and limited notes ability on items.
Response from Tonkean
Thanks for the review and suggestions Trenton! Our team is happy to hear that you've been impressed with the support.
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Tonkean Pricing
Tonkean Pricing
Pricing based on number of transactions.
Contact Tonkean for additional pricing information.
Pricing based on number of transactions.
Contact Tonkean for additional pricing information.
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Tonkean Features
Tonkean Features
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Categories
Categories
Additional information for Tonkean
Additional information for Tonkean
Key features of Tonkean
- API
- Ad hoc Analysis
- Approval Process Control
- Benchmarking
- Calendar Management
- Collaboration Tools
- Dashboard
- Data Analysis
- Document Management
- Forms Management
- Graphical Workflow Editor
- Key Performance Indicators
- Metadata Management
- Mobile Access
- Multiple Data Sources
- Performance Metrics
- Predictive Analytics
- Profitability Analysis
- Strategic Planning
- Task Management
- Trend / Problem Indicators
- Web Services
Benefits
* Eliminate manual tasks with Tonkean Workbots that automate work and coordinate people.
* Train bots without any coding using an intuitive, visual workflow builder.
* Easily connect to your existing systems with 1000+ connectors to minimize change management.
* Improve adoption of processes by reaching people where they are, email, Slack, or Microsoft Teams.
* Manage the end-to-end process with a live report providing item details and overall metrics.
Tonkean FAQs
Tonkean FAQs
Below are some frequently asked questions for Tonkean.
Q. What type of pricing plans does Tonkean offer?
Tonkean offers the following pricing plans:
Starting from: US$30 000,00/year
Pricing model: Subscription
Free Trial: Available
Pricing based on number of transactions. Contact Tonkean for additional pricing information.
Q. What are the main features of Tonkean?
Tonkean offers the following features:
- API
- Ad hoc Analysis
- Approval Process Control
- Benchmarking
- Calendar Management
- Collaboration Tools
- Dashboard
- Data Analysis
- Document Management
- Forms Management
- Graphical Workflow Editor
- Key Performance Indicators
- Metadata Management
- Mobile Access
- Multiple Data Sources
- Performance Metrics
- Predictive Analytics
- Profitability Analysis
- Strategic Planning
- Task Management
- Trend / Problem Indicators
- Web Services
Q. Who are the typical users of Tonkean?
Tonkean has the following typical customers:
Large Enterprises, Public Administrations, Non Profit, Mid Size Business
Q. What languages does Tonkean support?
Tonkean supports the following languages:
English
Q. What type of pricing plans does Tonkean offer?
Tonkean has the following pricing plans:
Subscription
Q. Does Tonkean support mobile devices?
Tonkean supports the following devices:
Android, iPhone, iPad
Q. What other apps does Tonkean integrate with?
Tonkean integrates with the following applications:
Basecamp, Freshdesk, HubSpot Marketing Hub, Jira, Salesforce Marketing Cloud, SendGrid, Smartsheet, Wrike, Zendesk, Zoho CRM
Q. What level of support does Tonkean offer?
Tonkean offers the following support options:
Phone Support, Online Support, Knowledge Base, Video Tutorials
Excellent experience overall. From the product, we are working on optimizing our internal overations overall. Sales pipeline, Operations management, Delivery management. Each area with different needs, all being fullfilled by tonkean.
Metrics are also a powerhouse for us, that allow us to track how we are doing