Tonkean

Robotic Process Automation for the Modern Enterprise

4,3 /5 (27 reviews) Write a Review!

Tonkean Overview

What is Tonkean?

For mid-market and larger enterprises, Tonkean is a robotic automation & management platform built for operations teams that connects systems, automates work, and coordinates people, allowing teams to focus on what actually matters.

Tonkean's Workbots connects to 1000+ enterprise systems, intelligently automates repetitive work, and manages end-to-end business processes for both systems and people. Operations teams in enterprises like Microsoft, Salesforce, Thomson Reuters, and TripActions manage thousands of business processes a day across legal, finance, internal audit, customer success, sales, marketing, HR, and IT.

Using an intuitive, no-code workflow builder, operations teams can easily streamline business workflows like intake, request handling, routing, escalation, data collection, approvals, and process coordination. Tonkean Workbots automates the tedious and manual task of people coordination by learning individual behavior and following up at the right time, right place. With a comprehensive live report, the status of items and overall metrics of each processes can be monitored and acted upon to maximize effectiveness and make sure nothing falls through the cracks.

Tonkean Overview

Pricing

Starting from
US$30 000,00/year

Pricing options

Free Trial
Subscription
Value for money

Pricing based on number of transactions.

Contact Tonkean for additional pricing information.


Tonkean Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

Use the workflow builder to create end-to-end processes
Streamline your workflow with access to 1000+ integrations
Utilize pre-built bot worker templates
Track and manage all activity from a central dashboard
Track personal items on the calendar
Tonkean video Tonkean video Tonkean screenshot: Use the workflow builder to create end-to-end processes Tonkean screenshot: Streamline your workflow with access to 1000+ integrations Tonkean screenshot: Utilize pre-built bot worker templates Tonkean screenshot: Track and manage all activity from a central dashboard Tonkean screenshot: Track personal items on the calendar

Tonkean Reviews

Tonkean Reviews

Overall rating
4,3
/
5
Excellent
11

Very good
14

Average
2

Poor
0

Terrible
0

Value for Money
4
Features
4,1
Ease of Use
3,9
Customer Support
4,7
93% recommended this app
Marcelo alejandro R.

Loving the product

Excellent experience overall. From the product, we are working on optimizing our internal overations overall. Sales pipeline, Operations management, Delivery management. Each area with different needs, all being fullfilled by tonkean.

Metrics are also a powerhouse for us, that allow us to track how we are doing


Cody S.

Powerful, complex, quite the learning curve


Aaron Y.

Good concept

Decent - still trying to find a home for it


Matt S.

Tonkean - helpful software


Trenton W.

Support is incredible


Marcelo alejandro R.
Industry: Information Technology & Services
Company size: 51-200 Employees

Loving the product

Used Daily for 6-12 months
Reviewed on 2019/04/12
Review Source: Capterra

Excellent experience overall. From the product, we are working on optimizing our internal overations overall. Sales pipeline, Operations management, Delivery management. Each area with different needs, all being fullfilled by tonkean.

Metrics are also a powerhouse for us, that allow us to track how we are doing

Pros

Its amazing how we were able to integrate with our company processes and completely enhance the reviews and reminders.

Meetings and action items are always on point and ready for us

Cons

The product is still under development, so we are encountering minor bugs still. But the team is very responsive and quick to resolve them

Response from Tonkean

Thanks for the review Marcelo! We are very glad you find the product able to optimize your company's processes across different functions. We are constantly working on improving the product, and we absolutely strive to ensure our customers have the best support possible.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Cody S.
Industry: Computer Software
Company size: 51-200 Employees

Powerful, complex, quite the learning curve

Used Daily for 6-12 months
Reviewed on 2019/04/09
Review Source: Capterra

Pros

Integrates with many data sources and allows users to display and calculate data in many ways. It has virtually unlimited combinations with regards to how you can display data. Your imagination will likely be your limiting factor before the platform.

Support team is international, but responsive. Reported bugs are fixed quickly and the platform is constantly updated.

Value of the service for the money is much better than similar services.

Cons

High learning curve, not a lot of documentation for customers. Have to lean on the support team quite a bit to understand how to configure the service. Due to limited documentation attribute values that are available to the user are ambiguous. When pulling details from various services like TeamWork you are mostly experimenting with trial and error until you either give up and contact support or get lucky and find the right attribute value that exists in TW. It would be helpful if Tonkean can get better at displaying all available attributes for each field pulled in from a service.

Having a dedicated and dynamic graph dashboard for each List would be nice instead of cramming it all at the very top.

Response from Tonkean

Thanks for the review Cody! It's good to hear that you found the platform powerful to use, and we appreciate your suggestions on how we can improve.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Aaron Y.
Industry: Computer Software
Company size: 1 001-5 000 Employees

Good concept

Used Weekly for 1-5 months
Reviewed on 2019/04/05
Review Source: Capterra

Decent - still trying to find a home for it

Pros

Easy of use to on-board & good support.

Cons

Missing feature sets, more importantly no defined workflows (e.g. solutions) to guide users. Clunky to tie together concepts

Response from Tonkean

Thanks for the review and suggestions Aaron! We now have built-in templates in our product, which may help with providing some guidance. https://www.tonkean.com/templates/

Hope that helps in finding a use case for you. We'd also love to connect if you need more guidance!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Matt S.
Industry: Automotive
Company size: 11-50 Employees

Tonkean - helpful software

Used Daily for 6-12 months
Reviewed on 2019/04/05
Review Source: Capterra

Pros

My administrator setup slack integration, which automatically sends alerts based on the age/status of Freshdesk tickets. This has made managing the support role considerably simpler!

Cons

It isn't clear if this is Tonkean specific or an issue with our setup, but it would be nice if it had more intelligence concerning what alerts get passed through.

Response from Tonkean

Thanks for the review Matt! Through our Workflow Builder what alerts get sent when is fully customizable. Feel free to connect if you'd like to see how to configure your setup.

Rating breakdown

Ease of Use

Likelihood to recommend: 5.0/10

Trenton W.
Industry: Marketing & Advertising
Company size: 51-200 Employees

Support is incredible

Used Daily for 6-12 months
Reviewed on 2019/04/05
Review Source: Capterra

Pros

The massive number and variety of integrations is seriously impressive. It definitely increases the value of the platform and the many use cases it can accomodate.

Also the support we receive is timely, and they will often bend over backwards to assist with problems we run into.

Cons

Mobile app, lack of view variety, and limited notes ability on items.

Response from Tonkean

Thanks for the review and suggestions Trenton! Our team is happy to hear that you've been impressed with the support.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
7,5/10
Based on 27 user ratings
Compare user recommendation rating with alternatives
Compare with alternatives

Tonkean Pricing

Tonkean Pricing

Starting from
US$30 000,00/year
Free Trial
Subscription
Value for money

Pricing based on number of transactions.

Contact Tonkean for additional pricing information.

Pricing based on number of transactions.

Contact Tonkean for additional pricing information.

Value for Money
4/5
Based on 27 user ratings
Compare value for money rating with alternatives
Compare with alternatives

Tonkean Features

Tonkean Features

API
Activity Dashboard
Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Billing & Invoicing
Compliance Management
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Inventory Management
Inventory Tracking
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management
Features
4,1/5
Based on 27 user ratings
Compare features rating with alternatives
Compare with alternatives

Categories

Additional information for Tonkean

Additional information for Tonkean

Key features of Tonkean

  • API
  • Ad hoc Analysis
  • Approval Process Control
  • Benchmarking
  • Calendar Management
  • Collaboration Tools
  • Dashboard
  • Data Analysis
  • Document Management
  • Forms Management
  • Graphical Workflow Editor
  • Key Performance Indicators
  • Metadata Management
  • Mobile Access
  • Multiple Data Sources
  • Performance Metrics
  • Predictive Analytics
  • Profitability Analysis
  • Strategic Planning
  • Task Management
  • Trend / Problem Indicators
  • Web Services

Benefits

* Eliminate manual tasks with Tonkean Workbots that automate work and coordinate people.
* Train bots without any coding using an intuitive, visual workflow builder.
* Easily connect to your existing systems with 1000+ connectors to minimize change management.
* Improve adoption of processes by reaching people where they are, email, Slack, or Microsoft Teams.
* Manage the end-to-end process with a live report providing item details and overall metrics.

Tonkean FAQs

Tonkean FAQs

Below are some frequently asked questions for Tonkean.

Q. What type of pricing plans does Tonkean offer?

Tonkean offers the following pricing plans:

Starting from: US$30 000,00/year

Pricing model: Subscription

Free Trial: Available

Pricing based on number of transactions. Contact Tonkean for additional pricing information.

Q. What are the main features of Tonkean?

Tonkean offers the following features:

  • API
  • Ad hoc Analysis
  • Approval Process Control
  • Benchmarking
  • Calendar Management
  • Collaboration Tools
  • Dashboard
  • Data Analysis
  • Document Management
  • Forms Management
  • Graphical Workflow Editor
  • Key Performance Indicators
  • Metadata Management
  • Mobile Access
  • Multiple Data Sources
  • Performance Metrics
  • Predictive Analytics
  • Profitability Analysis
  • Strategic Planning
  • Task Management
  • Trend / Problem Indicators
  • Web Services

Q. Who are the typical users of Tonkean?

Tonkean has the following typical customers:

Large Enterprises, Public Administrations, Non Profit, Mid Size Business

Q. What languages does Tonkean support?

Tonkean supports the following languages:

English

Q. What type of pricing plans does Tonkean offer?

Tonkean has the following pricing plans:

Subscription

Q. Does Tonkean support mobile devices?

Tonkean supports the following devices:

Android, iPhone, iPad

Q. What other apps does Tonkean integrate with?

Tonkean integrates with the following applications:

Basecamp, Freshdesk, HubSpot Marketing Hub, Jira, Salesforce Marketing Cloud, SendGrid, Smartsheet, Wrike, Zendesk, Zoho CRM

Q. What level of support does Tonkean offer?

Tonkean offers the following support options:

Phone Support, Online Support, Knowledge Base, Video Tutorials