Sitejabber

Sitejabber

Reviews collection and reputation management

4.7/5 (11 reviews)

Sitejabber Overview

Sitejabber is a business reviews platform that allows brands to manage their reputation by collecting, monitoring, and sharing business and product reviews. The cloud-based platform offers features such as automatic review requests, review widgets, marketing tools, and social media sharing to publicize positive feedback and build a trustworthy reputation for their brand. It also allows users to manage and maintain negative feedback, and resolve issues with customers quickly before negative opinions spread. Sitejabber empowers businesses to grow and scale through review collection and management tools. It enables users to leverage social proof to increase traffic and sales, improve customer loyalty and retention, build trust, and share across social media platforms such as Facebook, Twitter, and Instagram to instantly boost online presence.

Sitejabber allows businesses to showcase their reviews online using review widgets, which can be displayed on the business website on product pages, at checkout, in advertising campaigns, and more. Reviews can also be integrated into marketing content and social media campaigns in order to boost brand reputation. Users can create a Sitejabber listing page where reviews are gathered and displayed in order to boost SEO and generate additional leads. Sitejabber is an official Google Review partner meaning businesses are able to earn Google stars through reviews and improve rankings within Google search results.

Pricing

Starting from
US$99,00/month
Pricing options
Free Trial
Free
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

Sitejabber Reviews

Overall rating
4.7/5
100% positive reviews
8
Excellent
3
Very good
0
Average
0
Poor
0
Terrible

Not maintainable

Used Daily for 1+ year
Reviewed on 2019/04/14
Review Source: Capterra

I really appreciated the customer support, they were friendly and helpful. I think Sitejabber is a service a company should only pay for if they have no other choice and have a high-volume of new clients monthly that they can pull reviews from. Companies with few new clients every month will find themselves paying for a services without seeing a ROI.

Pros

I like that Sitejabber allows you to bulk upload and send customized requests for reviews. I liked that you could moderate reviews and require that a reviewer provide proof that they've used your service.

Cons

The biggest thing I did not like about Sitejabber is their rating model because your rating goes down not just for poor reviews, but also if you do not gain a review in the previous 30 day period.

Also, once you've sent a request to one customer you cannot send them a request again in the future.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

5.0/10
Tim M.

Good functionality with no hard upselling

Used Daily for 2+ years
Reviewed on 2019/04/05
Review Source: Capterra

Pros

Makes it easy to gather reviews of my website and display excerpts on my site. Unlike the other review sites, they don't keep pressuring me to buy services from them. The star ratings also gets listed on Google my business page.

Cons

Not as well known as some of their competitors.

Rating breakdown

Ease of Use

Likelihood to recommend

10.0/10
Jasmine R.

Sitejabber Reviews

Used Daily for 6-12 months
Reviewed on 2019/04/19
Review Source: Capterra

I love that Sitejabber helps instill confidence in potential customers. I’ve also been able to link my rewards program so that current customers are rewarded for posting reviews. I’m also able to link reviews to social media with a paid subscription.

Pros

Ease of use, Visibility of website, Price, Easy to import reviews from previous software

Cons

I haven’t encountered any cons. Using the free plan has been fine so far, but I do plan to switch to a paid plan in the future.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Ulysses N.

Love it.

Used Daily for 1+ year
Reviewed on 2019/04/06
Review Source: Capterra

Having positive reviews about your customers experience definitely has driven our sales up. Giving potential customers that peace of mind.

Pros

Easy to use. Easy to install. Easy to customize.

Cons

To remove any negative feedback you will have to pay.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Tomer D.

Great review site

Used Weekly for 2+ years
Reviewed on 2019/04/22
Review Source: Capterra

in general good reliable service that is there for long time

Pros

We are usign their free plan but this plan still provides you good options on how to deal with negative reviews

Cons

their fake review monitor doesn't always work

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Sitejabber Pricing

Starting from
US$99,00/month
Pricing options
Free Trial
Free
Subscription
Value for money

Free plan available for collecting and displaying customer reviews.

Pro plan: $79/month when paid annually (or $99 when paid monthly) for showcasing reviews to drive conversions and sales.

Premium plan: $399/month when paid annually (or $499 when paid monthly) for driving sales across marketing channels.

Enterprise plan: contact Sitejabber for a customer enterprise quote.

Sitejabber Features

  • API
  • CRM Integration
  • Email Integration
  • Monitoring
  • Reporting & Statistics
  • Social Media Integration
  • Third Party Integration

  • Activity Dashboard
  • Automatic Notifications
  • Chat
  • Contact History
  • Customizable Branding
  • Instant Messaging
  • Knowledge Base
  • Multi-Channel Communication
  • Prioritizing
  • Real Time Monitoring
  • Surveys & Feedback
  • Ticket Management
  • Workflow Management

Additional information for Sitejabber

Key features of Sitejabber

  • Campaign Management
  • Dashboard
  • Gamification
  • Sentiment Analysis

Benefits

• Use Sitejabber’s marketing tools to increase conversions and sales, with the ability to display positive reviews on the business website and within marketing content.

• Moderate reviews and feedback within Sitejabber in order to avoid negative publicity and resolve any customer issues quickly, in private or publicly.

• Share top reviews on social media platforms including Facebook, Twitter, and Instagram in order to spread brand awareness and build trust.

• Create a business profile listing on the Sitejabber review site in order to build brand awareness, improve SEO, and receive more impressions.

• Gain insight into feedback and data collection with Sitejabber’s data analytics which generate reports on metrics such as review source, star ratings, review activity, and more.

Sitejabber FAQs

Below are some frequently asked questions for Sitejabber.

Q. What type of pricing plans does Sitejabber offer?

Sitejabber offers the following pricing plans:

Starting from: US$99,00/month

Pricing model: Free, Subscription

Free Trial: Available

Free plan available for collecting and displaying customer reviews.

Pro plan: $79/month when paid annually (or $99 when paid monthly) for showcasing reviews to drive conversions and sales.

Premium plan: $399/month when paid annually (or $499 when paid monthly) for driving sales across marketing channels.

Enterprise plan: contact Sitejabber for a customer enterprise quote.

Q. What are the main features of Sitejabber?

Sitejabber offers the following features:

  • Campaign Management
  • Dashboard
  • Gamification
  • Sentiment Analysis

Q. Who are the typical users of Sitejabber?

Sitejabber has the following typical customers:

Large Enterprises, Mid Size Business, Small Business

Q. What languages does Sitejabber support?

Sitejabber supports the following languages:

English

Q. What type of pricing plans does Sitejabber offer?

Sitejabber has the following pricing plans:

Free, Subscription

Q. Does Sitejabber support mobile devices?

We do not have any information about what devices Sitejabber supports

Q. What other apps does Sitejabber integrate with?

Sitejabber integrates with the following applications:

BigCommerce, Facebook, Instagram, Magento, QuickBooks, Shopify, Twitter

Q. What level of support does Sitejabber offer?

Sitejabber offers the following support options:

FAQs, Online Support, Phone Support