Academic appointment scheduling and student support software4.7/5 (29 reviews)
Campus Calibrate by ConexEd is a cloud-based academic appointment scheduling and student support software. The software is HIPAA, FERPA and WCAG 2.0 compliant and supports multi-device access to allow students to access support services with on-campus scheduling and virtual academic appointments.
Campus Calibrate's dashboard offers a calendar view which enables users to access and modify all appointment details from a centralized location. It displays complete details on staff members, students, meeting subject, scheduled time slot, reason codes, appointment location and types of meetings.The kiosk and queuing system allow educational institutions to organize meetings and manage waiting queues for simultaneous requests by multiple students. Besides planning, administrators can also group the meeting requests into multiple categories such as admissions, enrollment, tutors, financial aid, counseling, and library services. The solution also enables the granting of different access rights to students, staff and faculty members to attend meeting requests of various groups.
Campus Calibrate features reporting and student engagement analytics engine to provide insights into various student metrics. The platform gathers data related to meetings, scheduling and engagement to help advisors and administrators get detailed reports on students' academic careers. Users can generate custom reports for different groups along with secure storage of students’ data. Campus Calibrate also integrates with existing learning management systems (LMSs), student information systems (SISs), Microsoft Office 365 and Google Docs.
There customer service is amazing. They are quickly available, willing to listen to ideas, and fix issues quickly.
ConexEd is extremely customizable in order to meet the needs of individual campuses. It provides open access to students to reach college services remotely, and decreases manual work required to track students and provide services. We have been able to use this for advising appointments, online chat to answer questions, advise students in other states, and to register students for New Student Orientation. It is a one stop shop that meets the majority of our needs. On the administrative side I can easily capture data to report out to leadership the work we are doing as a department. On the student side it is self explanatory and requires little explanation and we have gotten extremely positive feedback on its use. The system has a lot of automated features such as email, text reminders, google synch, and customized office hours to allow for advisors to focus their time on advising students.
ConexEd is great about working on any recommendations or building in features we may need. The only issue I have is that sometimes we have so much data that the system will not quickly provide it and on occassion I will need to reach out to the organization to pull the data for me.
Excellent. Service stands out way above the rest. In my job I have to work with several application vendors, and the experience with ConexEd has been the best thus far. Super responsive with a "try to get to yes" attitude with any issue that comes up. I wish more products would have such a strong and responsive support structure like ConexEd!
Very easy to use with a modern interface that end users desire. Customer service team is incredible, with fast response times. The pricing for the product was transparent and showed how it paid for itself on the quote. Great team.
Only wish it could do more! It is a GREAT product, but not there yet to completely replace our other product that also does case management as well as early alert flags and kudos. Would love to be able to walk away from the other product completely... right now it feels redundant to have both - but I get a lot of complaints about the other product. End users wish we could completely switch to ConexEd for case management and early alert functions (with LMS integration).
Using Campus Calibrate is taking some getting used to. The staff at ConexEd have been incredibly helpful and accommodating to our staff and faculty to help us get Campus Calibrate up and running. We are a large department with 50-60 counselors/advisors, and I sometimes think that this software isn't built to show more than 5-8 schedule in a comfortable view. They have made many updates and fixes to help our appointment processes run smoothly. We appreciate all their efforts and assistance!
What I like most about this software is that it's web based, so it can be easily logged into from home and in the workplace. I feel this makes staff more accountable when they are out of the office, so they can check their schedule and make changes if last-minute meetings come up, conferences, etc.
If a counselor has appointments in more than one subgroup, it would be nice to see their entire schedule across the subgroups that they're associated with. It's a feature that does not work all the time.
A report that can easily be accessed when a counselor is out ill, that shows their appointments for the day. Right now we have to click on each individual appointment to see the student's contact information.
When students select appointment times after selecting a reason code and date of appointment, they are still confused as to whom the appointment is with. The time of the appointment is more visible than the counselor's name.
The time to load/refresh each subgroup is between 15-20 seconds, which can be inconvenient when trying to help a student over the phone.
Overall I really really like working with ConexED and their product! Everyone is quick in responding to any issues.
I love how students can use this product for all scheduling every type of meeting with me: in person, phone, or video. It even allows chat. It's all in one place and the appointments sync with my calendar so it blocks appointment times if I am unavailable. I also love the intake forms students complete when they make an appointment so I know how to prepare for each student.
Sometimes there is glitches in the system and students make appointments for themselves and not with me. One time a student got a text message a day early. However, several times the error may be the student not understanding how the software works.
I find the product to be easy to use and find that any issues we may have, we can contact the staff who are more than willing to listen and provide us with feedback.
It is web-based and it is fairly easy to use--as long as the user (student) reads the instruction. There are a lot of great features such as captioning and camera to interact with the student. I also like the shared screen for both the moderator and the students.
There are some unnecessary extra steps that are being worked on. I am still waiting for the iOS release -- many students use their iPhone to try to connect so we have been patiently waiting for the release of this. The calendar section is a bit complicated and can be simplified for ease of use.
Thanks for your feedback, Judy!
I'm happy to announce that our first iPhone app is now available in the App Store. Using the app students can now see upcoming meetings and attend Cafe meetings on their iOS device.
You can find it here: https://itunes.apple.com/us/app/conexed/id1208098450?mt=8
Contact ConexED for pricing information.
• Campus Calibrate is a HIPAA and FERPA compliant solution that ensures students’ data is securely stored and only the student or their parents have access to educational records along with the right to release information to any third party.
• The platform includes a kiosk and queuing system which enable students to submit multiple requests through mobile devices and allows administrators to group similar meeting requests under proper tags for easy identification and status tracking.
• Campus Calibrate integrates with existing student information systems (SIS) which facilitates data accuracy and eliminates the need to manually input student, staff or advisors’ data.
• The solution is WCAG 2.0 compliant which enables administrators to attend to the specific needs of people with disabilities, ensuring equal access to information across different groups of students.
•The platform enables users to manage meetings from a unified calendar, allowing a centralized storage of data and easier access to historical as well as upcoming meetings.
Below are some frequently asked questions for Campus Calibrate.
Campus Calibrate offers the following pricing plans:
Pricing model: Subscription
Free Trial: Not Available
Contact ConexED for pricing information.
Campus Calibrate offers the following features:
Campus Calibrate has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
Campus Calibrate supports the following languages:
Campus Calibrate has the following pricing plans:
We do not have any information about what devices Campus Calibrate supports
Campus Calibrate integrates with the following applications:
Box, Google Docs, Kaltura, Office 365
Campus Calibrate offers the following support options:
Knowledge Base, Online Support, Phone Support